upworthy

Education & Information

Several emergency responders chimed in to agree.

A UPS worker might have been joking when he offered his “best advice ever” for homeowners, but it’s actually something that should be taken seriously.

In a clip posted to his TikTok, the Arkansas-based driver (presumably named Austin), says:

“Listen carefully because it’s going to be the best decision you make when going about this. Whenever you paint your house, whenever you build your house, and you go to buy numbers at Lowe’s or Walmart, or wherever you go to get your numbers, one trick you need to know—you get any color besides the one that your house is.”

Sure, having hard to read or even completely absent home numbers presents not only a frustrating problem for those who make deliveries, but it can also be detrimental in times of emergencies.

And if you don’t want to take Austin’s word for it, you can trust the several health care professionals and fellow drivers that agreed.

“Can’t believe the number of houses without a number on it AT ALL. Not on the curb, not on the house, not on the mailbox.”

“Delivery driver here. Make sure the numbers are larger than one inch on your mailbox. Especially if you live on a busy street and the speed limit is above 35mph. We can’t see those tiny numbers. Just sayin’.”

“Listen, as a home health nurse, make sure SOMETHING even has numbers we can see.”

“Our numbers are 9” tall. My husband is a paramedic. Ikyky.”

“As a first responder please make your house number visible for emergency services!!!”

“UPS, FedEx, Domino's and other delivery companies should all get together and make a serious but funny commercial about this very real issue.

Back in 2021, an Amazon worker made a similar PSA, warning a home she had delivered to that “my dude…it’s unsafe, honestly,” to not have visible numbers.

@_jesshuseman We just moved in and this happened today…she’s not wrong though. Guess I need to get some house numbers. #amazondelivery ♬ original sound - _jesshuseman

Generally speaking, high contrast levels (black numbers against a white painted house, for example) work best, as well as having the numbers high enough to see and be visible on the curb.

But Brick & Batten, an exterior design company, has a few other really helpful tips:

The further the house, the larger the numbers

Brick & Batten recommends 3” or larger for houses 0-69 feet away from the street, 4” or larger for houses 70-110 feet, 5” or larger for houses 111-132 feet, 6” or larger for houses 133-160 feet, 8” or larger for houses 161-300 feet, and 8” or larger for houses 301-385 feet, respectively.

Choose long-lasting material

Opt for powder-coated numbers, and pleeeeeeaase replace the old, tired, rusty ones already falling off.

Place numbers somewhere eye level or higher

And in a location free from obstructions like overgrown foliage or seasonal decorations.

Make it visible at night

Place them near a light source, or install one.

Jazz things up with a plaque

Just because they need to stand out, doesn’t mean it has to go against your house design. With a little attention to aesthetics, it can even become a bit of an accent piece.

Making sure house numbers are visible is probably not on the top of anyone’s mind, but it’s little details like this that can really come back to bite us one way or another. So let’s make our lives—and the lives of our delivery drivers—better by following these simple tips.

Confidence can be a powerful tool if you know how to show it.

If there's one "trick" to achieving success regardless of skill, ability, or talent, it's confidence. And the good news is it doesn't necessarily have to be actual confidence—merely the appearance of confidence is often enough to influence people and change outcomes.

Confidence is how con men are able to rope people in, but confidence can also be used for good. If you learn how to exude confidence, it can be one of the most powerful tools for creating the life you want and effecting positive change in the world.

So what does that look like, especially when you're not really feeling it? We all wish we could walk boldly through the world without any worry or self-doubt, but most of us don't feel 100% confident 100% of the time. That doesn't mean we can't appear confident, though. Former FBI agent and body language expert Joe Navarro shares six elements we need to understand in order to project confidence with WIRED.

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1. Understanding Confident Traits

There are certain traits confident people have that help them appear comfortable when they walk into a room and command whatever space they are in.

"When we talk about confidence, it's so many things," says Navarro. "It has to do with our posture, the way we present, how we look. Where's our chin? Where are the eyes looking and gazing? Our gestures are loose, but they're smoother. As we walk about, we walk as though we are on a mission."

Even how we move our eyeballs makes a difference. "The less confident we are, the less eye contact we make," Navarro says. "The less confident we are, the more reluctant we are to look about."

eye contact, confidence, looking around with confidence, body language, eyesPeople who are confident make more eye contact and look around more.Photo credit: Canva

Confident people don't show their confidence in the way many people assume. "I think sometimes people mistake machismo or theatrical displays of power as confidence," Navarro adds. "Confidence can be very quiet."

Jane Goodall, for example, is not a loud-speaking person bursting with bravado. She's rather meek and mild, and yet she commands every room. "One of the things you notice is they sort of have this command of themselves, and in doing so, that command transmits outward," Navarro explains.

You can also use time to convey confidence. Don't rush, go at your own pace. "If you're in charge, you're in charge of time," says Navarro. "I'm gonna take my time to walk out. I'm gonna take my time to answer your question. I will answer it in the pace, manner, and tone that I choose. And in doing that, we are demonstrating that we are confident and in control."

2. Modeling Confidence

One of the most effective ways of exuding confidence is to choose someone who is confident in a way that you admire and model yourself after them. What traits do they have that you could emulate? How do they move? How do they speak?

confident behavior, exuding confidence, how to seem more confident, body language, relating to othersHow do people who are confident behave?Photo credit: Canva

This doesn't mean changing who you are on a fundamental level, but rather observing the people who have an ability you're struggling with and behaving your way toward gaining that ability.

"You know, we're not born this way," says Navarro. "These are things that we have to develop, and say, 'How do I want to be perceived? And what can I do to achieve that?'"

3. Little Behaviors

Navarro shares that little things can make a difference. For instance, indicating a direction by pointing with your finger is an undesirable behavior almost universally, but pointing with an open hand is not.

He gave an example of something he had to learn when he first joined the police force and had to make an arrest. The first time he had to say, "Stop, you're under arrest!" he said it in a high-pitched voice and said it sounded terrible.

"You have to work at having that command presence, where you say [in a deeper voice], 'Stop right there, don't move.' That's almost theatrical, but it's what is needed."

confidence, under arrest, body language, voice, toneUnder Arrest GIF by ABC NetworkGiphy

He gave another example of saying "No, stop," with confidence, using a lower voice and an outstretched hand. The more confident you are in saying it, the more your fingers will spread apart. Those little behaviors convey confidence more than people realize.

4. Intonation

We all have certain vocal habits that include how we use tone in our speaking. Navarro describes a phenomenon known as "uptalk," which is when you raise your intonation at the end of phrases or sentences, almost as if you're asking a question even when you're not.

He shared that speaking with confidence involves bringing your voice down in a more declarative way when you speak rather than sounding as if you're questioning.

confidence when public speaking, the power of pauses, speaking slowly and confidently, uptalk, declarationSlowing down and using powerful pauses can make you appear confident.Photo credit: Canva

5. Cadence

Many of us, especially when we're not feeling comfortable or confident, talk too fast. But when you talk too fast, people stop listening. Pacing your speech and using the power of pauses can be a powerful way to convey confidence.

"If you want people to listen to you, use cadence to get their attention, hold their attention, but then look forward to what that next set of words will be," says Navarro. "It lets them know, at a subconscious level, this is the person in charge. And we know that they're in charge because they have temporal control over this. They're not in a hurry."

6. Non-verbals

People often think that confidence looks like holding your shoulders back, puffing up your chest, and keeping your chin up. It can look like that, says Navarro, but it doesn't have to.

A confident woman in a suit, smiling with a fist pump, exuding confidence, confidence, body language, queuesConfidence can be conveyed in lots of non-verbal ways.Photo credit: Canva

"You know, a lot of times confidence is just sitting comfortably in a chair. And that may have more to do with how much space you control. It may have to do with the gestures that you use."

When people look confident, their gestures are smooth. There's no hesitation, quick movements, or jitteriness. They appear calm and in charge. When people are less confident, they feel like they have to hurry and answer right away.

"Let's face it: people are not born confident," says Navarro. "They're just not. We can become confident with the assistance of our parents who encourage us. We can become confident through our own achievements. We can become confident by going beyond our boundaries. But confidence is something that we can grow, we can nurture."

Of course, we all want to feel truly confident and not just act like we are, but sometimes the behavior helps to create the feeling.

"If you want to be confident, know your material, know the information, hone that skill, work at it, have that mastery of things, and of self," says Navarro. "And that's how you will come across as confident, no matter what your station in life is."

Education & Information

The 4 unspoken rules of conversation we all follow without thinking about it

They're known Grice's Maxims, and it's obvious when someone violates one of them.

How do we understand what we mean when we converse?

Talking to one another is one of the most basic things we do, and yet human communication is actually pretty weird when you think about it. We can't speak to everyone because none of us knows every one of the world's thousands of languages. We can say the exact same words but change their meaning simply by changing our tone of voice. Some people are avid, smooth conversationalists, and others are so anxious about social interactions that we need therapy to help us get through them.

Human conversation is complicated, no doubt. But oddly, there are some rules we all adhere to when we talk to one another that most of us aren't even aware of. These rules make conversations make sense and allow us to understand inferred or implied meanings, but we follow them so subconsciously that we probably don't recognize that we're doing it.

conversation, grice's maxims, communication, talking to someone, communicationWe follow Grice's Maxims without realizing it most of the time.Photo credit: Canva

These "rules" are known as Grice's Maxims, named for linguist and philosopher Paul Grice, who detailed these rules. Under the umbrella of the Cooperative Principle—meaning our shared understanding that conversation is meant to be a cooperative endeavor in which we strive to communicate effectively—Grice explained four maxims we all follow:

1. QUANTITY (be informative)

The quantity maxim leads us to be as informative as possible while not giving more detail than is needed.

2. QUALITY (be truthful)

The quality maxim means we tell the truth by default, not providing information that's false or lacking evidence.

3. RELATION (be relevant)

The relation maxim compels us to say things that are pertinent or related to the conversation.

4. MANNER (be clear)

The manner maxim means being brief and orderly in what we say, avoiding obscurity or ambiguity.

Tom Scott explains Grice's Maxims and gives examples of how they help us understand one another.

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For example, we use the term "vegan burgers" but not "vegan tomatoes" because "vegan" is not a necessary descriptor for tomatoes, which everyone knows are always vegan. That's Grice's first maxim of Quantity—give as much information as is required, but no more. Breaking this rule sounds strange.

We can see Grice's Maxims at work in the simple exchange in which one person says, "I'm out of petrol," and the other person says, "There's a garage down the street."

"Without context, just using the super literal, logical meaning of those sentences, there's no connection there," Scott explains. "Those are just two factual statements. But if you assume I'm trying to follow the cooperative principle, then you can automatically work out a lot more."

out of gas, out of petrol, need gas, gasoline, gas canA brief conversation about running out of gas illustrates Grice's Maxims.Photo credit: Canva

For instance, the relation maxim leads us to the conclusion that the garage probably has petrol. The quantity maxim means that "there's a garage down the street" is all you need to say to imply that you can push your car down the street, buy gas, and solve the problem of being on empty (a problem which was also implied in the first sentence, as Scott points out). The quality maxim assumes that both statements are true, and due to the manner maxim, we can assume that "garage" is just a dialectical term for a gas station.

Then Scott explained that the maxims can be violated or flouted. Violating a maxim is basically just lying and trying to deceive, but flouting these maxims can be done to say something without really saying it. He gave the example of a recommendation letter that is too brief and not informative enough, which implies that the person writing it has nothing to really recommend about the person.

What's fun about Grice's Maxims is the comedy that happens when the cooperative principle is not assumed and statements or questions are taken literally. Think of all the literal quips from "Airplane" or "The Naked Gun."

Quote I Am Serious GIF by Top 100 Movie Quotes of All TimeGiphy

People in the comments shared examples of exchanges that are taken literally instead of understanding the implied meaning, and it's hilarious.


"I'm out of petrol"

"That's good, it probably wasn't safe to be in it."


"Would you like something to drink?"

"What are my options?"

"Yes and no."


"Coffee or tea?"

"Coffee"

"Wrong, it's tea."


"I'm seeing stars."

"Did you see a doctor?"

"No, just stars."


"Hello, my name is Kevin without 'M'."

"But there is no 'M' in Kevin."

"That's what I said."


"What is your main flaw?"

"I correctly interpret the semantics of the questions, but I ignore their essence."

"Could you give an example?

"I could."


Some people pointed out that learning about these maxims could help neurodivergent people have easier conversations. Even though Scott says they aren't meant to be prescriptive, "do this" kinds of rules, knowing that they are inherent in social exchanges, is an important piece of the effective communication puzzle.

Isn't being human just fascinating?

Education & Information

Want to up your storytelling game? Put these 5 elements into every tale you tell.

Storytelling educator Philipp Humm says these five things make every story more interesting.

Being an engaging storyteller might be simpler than you think.

If there's one thing nearly every human on Earth appreciates, it's a well-told story. Our ancient love of stories is what leads us to read books and watch movies and spin tales around a campfire. A masterfully spun story can capture the attention of every ear in a room, and professional speakers know that one of the best ways to make a powerful impact on others is through storytelling.

Unfortunately, not all of us are skilled in the art of storytelling. Some people seem to have an intuitive sense of what to include and what to exclude to make a story shine, but others do not. A meandering, confusing way of telling a story can ruin a perfectly good tale, while excellent storytelling skills can make even seemingly mundane events engaging.

stories, storytelling, elements of a good story, how to tell better stories, engaging storiesStorytelling is an art that we can all get better at.Photo credit: Canva

So how do master storytellers do it? What are the elements of a good story? Bestselling author, speaker, and coach Philipp Humm teaches people the art of storytelling and he shares five key things that make every story better.

First, Humm explains that the goal of a good story is to "zoom" the listener into the moment of the story and put them directly into the action. Then he shares the five elements that help you do that without getting bogged down in unnecessary details.

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1. Location (Where are you?)

"Two weeks ago, I'm sitting on my couch in my living room taking a deep breath…"

"September 2019, I'm standing in front of the conference room ready to walk inside…"

As Humm shares, the moment you say "living room" or "conference room," your audience starts to visualize it. Importantly, you don't have to describe these locations. Let people create their own version of the place. Details that don't matter to the story itself don't need to be shared.

where are you, location, setting, storytelling, storiesWhere Are You Cordell Walker GIF by Sony Pictures TelevisionGiphy

2. Actions (What are you doing?)

Leave out the extraneous context or details and simply state what you are doing in that moment. Walking? Biking? Shouting? Waiting? "Whatever it is, just state the actions," Humm says. "State the verbs."

Example: "I'm in my office, I open my laptop and start reading a message by my manager…"

Stating the actions brings in forward momentum, Humm says, bringing the listener right into the moment. "When you do that, your audience will immediately know you won't waste their time. You're straightaway taking them into the most important part of the story.

what are you doing, setting, action, storytelling, expositionSchitts Creek Wtf GIF by CBCGiphy

3. Thoughts (What are you thinking?)

Sharing the specific thoughts you were having at the crucial moment in the story can help bring a listener into your inner world, adding another layer of interest to the story. Instead of "I was excited to see my crush," try sharing the actual thoughts you were having—"I thought, 'Ah, this will be so cool to see her after all this time.'"

"It's a tiny tweak, but it makes any story more interesting," Humm says. However, he says, make sure the thoughts you share are worded the way you really would think them. The goal is to personalize the experience for people, not to sound professional or intellectual. "Give us the raw, unfiltered thoughts" he says. They will make your story more relatable.

what are you thinking, what, thoughts, storytelling, storiesJaz Sinclair Gen V GIF by Amazon Prime VideoGiphy

4. Emotions (What are you feeling?)

"The best stories? They're emotional," says Humm. "They take the listeners on this emotional journey." You can simply state the feeling—I was excited. I was disappointed. I was angry. But if we want to paint a picture for our audience, we need to show the emotions. For instance, instead of "I was relieved," you can describe how relief felt in your body. "I leaned back on the sofa and let out a huge sigh." Instead of "I was super excited," you might say, "My heart felt like it was going to beat out of my chest." Showing emotion this way makes the story much more visual.

how do you feel, feelings, emotions, storytelling, thoughts, storiesWhat Do You Think Schitts Creek GIF by CBCGiphy

5. Dialogue (What are you hearing?)

Many stories have more than one character. What did they say at the crucial moment of the story? You can show emotion with body language, and you can also show it with dialogue. Of course, you want the dialogue to actually be catchy and concise, not boring, so don't include dialogue just to include it. Share the things that made the moment what it was.

"Dialogue is such a simple tool to make any story much more interesting," Humm says. "It is actually the tool that I use the most."

what did you hear, hearing, thoughts, conversation, dialogueSeason 3 Episode 6 GIF by Parks and RecreationGiphy

People who struggle to tell stories well are sharing their appreciation for Humm's mini-lesson:

"I thought this was just a clickbait title, but bro over-delivered 1001% value. Absolutely brilliant, actionable insights!"

"Thank you! Thank you so much! I've been saying it. Big creators will tell you to use storytelling and confuse you on what storytelling is. This video is literally the easiest video any beginner will understand, without pressure too! Thank you once again."

"This is so freaking good! I’m sharing this with some of my coworkers who coach TED speakers so they can share how to better tell their stories. We’re often saying these things, but it’s so well said here!!!"

"This is one of the best breakdowns of storytelling I've seen! The five techniques—location, actions, thoughts, emotions, and dialogue—are so simple yet powerful. I especially loved the point about 'zooming into the moment' instead of just summarizing events. Definitely going to use these tips in my own storytelling!"

stories, storytelling, elements of a good story, how to tell better stories, engagement Storytelling skills can come in handy both professionally and personally.Photo credit: Canva

And some even made their praise into…you guessed it…a Humm-inspired story:

"Abe sat in the cafe, sitting hunched back in his chair as he listened to the intro of this video. In that moment he thought to himself, 'THIS is why my youtube videos are flopping... How the heck did I not know this stuff?! WTF?! This is GREAT!'... He quickly changed his posture, moving to the edge of his chair, and sitting upright. He scrambled to close his YouTube Analytics and quickly opened google docs to take notes. He sat there, staring intensely at his computer screen, all he could think was, 'I'm so lucky to find this video.'"

"I was lying on my bed, feeling sleepy but not quite ready to sleep, so I started browsing YouTube. Suddenly, a video caught my eye. I thought to myself, 'Great, another boring video to help me fall asleep.' I clicked on it, expecting to drift off. But as I watched, I found myself becoming less sleepy and sitting up in my bed. It was like discovering a whole new world. I never imagined I'd have such an Aha moment tonight."

"As I sat on my couch and scrolled on my YouTube home feed, I saw the title of this video. I thought 'great, another promise on getting better at storytelling that will likely simply focus on why storytelling is important.' After all, every single book I’ve read on the matter so far has disappointed me in this way. Imagine my surprise when as I kept watching, I felt the eyes in my mind clearing up, catching more light, the light of insight. This video over delivered, and for that, I am grateful."

You can follow Philipp Humm on YouTube for more storytelling tips.