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This article originally appeared on 08.15.18.


Have you ever wondered why people don't seem to say “you're welcome" anymore?

Back in 2015, author and professor Tom Nichols tweeted out an angry response after receiving what he thought was poor customer service:

“Dear Every Cashier in America: the proper response to 'thank you' is 'you're welcome,' not 'no problem.' And *you're* supposed to thank *me*"

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