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Eric Pfeiffer

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Have you ever wondered why people don't seem to say “you're welcome" anymore?

The phenomenon has really caught on lately but it's roots go a back further back. Back in 2015, author and professor Tom Nichols tweeted out an angry response after receiving what he thought was poor customer service:



“Dear Every Cashier in America: the proper response to 'thank you' is 'you're welcome,' not 'no problem.' And *you're* supposed to thank *me*"The angry tweet elicited a number of mocking responses from people on social media.


But eventually one person chimed in with a detailed and thoughtful response that just might give you pause the next time you or someone you know says, “no problem."

woman facing on white counterPhoto by Christiann Koepke on Unsplash

It's not about being polite. Our views on gratitude are evolving.

In a response that is going viral on Reddit, on person writing under the name “lucasnoahs" laid it all out:

Actually the “you're welcome/no problem" issue is simply a linguistics misunderstanding. Older ppl tend to say “you're welcome," younger ppl tend to say “no problem." This is because for older people the act of helping or assisting someone is seen as a task that is not expected of them, but is them doing extra, so it's them saying, “I accept your thanks because I know I deserve it."
“No problem," however, is used because younger people feel not only that helping or assisting someone is a given and expected but also that it should be stressed that you're need for help was no burden to them (even if it was).

Basically, older people think help is a gift you give, younger people think help is an expectation required of them.

Nichols took a lot of flack for his comment. But the insightful response reveals something important about gratitude.

The thoughtful response from “lucasnoahs" doesn't apply to everyone. After all, there are certainly a lot of people of any age group for whom acts of kindness and gestures of gratitude are “no problem."

Still, his message conveys an important idea that doing well for others does not have to be a grand gesture. It can be a simple act -- and the additional act of letting someone know that it's really no problem helps relieve any potential sense of debt or guilt the person receiving the gesture might otherwise take on.

Most of the time, doing the right thing is indeed no problem. In fact, it might be the solution to a lot of the daily problems we grapple with.


This article originally appeared on 08.15.18.

Remember Brendan Fraser? 10 years ago, he was one of Hollywood's biggest stars. Then, he suddenly disappeared.

If you were a kid in the late '90s and early '00s, chances are you saw a Brendan Fraser movie. The comedy and action star catapulted to fame behind blockbusters like "The Mummy" franchise, "George of the Jungle," "Looney Tunes: Back in Action," and the Oscar-winning film "Crash."

But after 2008, he largely disappeared from major starring roles. His absence wasn't due to drugs, a sex-scandal, or illness — despite memes and even reported articles speculating about his career arc, with many blaming it on poor career choices.


Fraser revealed in a recent interview that an incident of sexual harassment led him to withdraw from his high-profile lifestyle.

Lately, the actor has gradually returned to more high-profile roles, and in an interview with GQ, he explained that the real reason he stepped back from the spotlight was because of being physically groped by Philip Berk, a former president of the Hollywood Foreign Press Association.

In his own book, Berk admitted to "pinching" Fraser in the buttocks after an event, but Fraser says the incident was much worse. "His left hand reaches around, grabs my ass cheek, and one of his fingers touches me in the taint. And he starts moving it around."

"I felt ill. I felt like a little kid," he told GQ. "I felt like there was a ball in my throat. I thought I was going to cry."

He said it's time to speak out, and other male victims of harassment are supporting him.

Berk has called the allegation a "total fabrication" but acknowledges he sent Fraser an apology letter after the incident when the actor complained to the HFPA. Fraser said he tried to bury his feelings about the incident, but he was moved into action after seeing actresses and actors speaking up at this year's Golden Globes.

“Am I still frightened? Absolutely. Do I feel like I need to say something? Absolutely. Have I wanted to many, many times? Absolutely. Have I stopped myself? Absolutely."

Despite his reservations, people seem to believe, and be genuinely moved by, Fraser's claim. Once the target of jokes, Fraser has become a catalyst for moving praise across social media.

He's also earned some public support from actor Terry Crews, who has publicly discussed experiencing a similar incident years ago.

"Brendan is amazingly courageous in telling this," Crews wrote on Twitter. "His assault experience is extremely similar to mine — ending with the assailant explaining away his actions. One man's 'horseplay' is another man's humiliation."

Victims of sexual harassment and assault often face deep shame and fear in speaking out. Speaking out takes courage.

Speaking out after experiencing harassment or assault can be an incredible challenge, often full of personal and professional risk. Though the majority of assaults are against women, men face their own similar challenges in overcoming shame, doubt, and repercussions for coming forward and speaking out. When men like Fraser and Crews speak out, they help clear the path for other men to come forward with their own stories.


This story originally appeared on 08.06.19

via Steve Hostetter

A comedian defends himself against a heckler police officer.

Some people just haven't gotten the memo: You really don't want to heckle comedian Steve Hofstetter. He's become one of my favorite stand-up acts both because he's just funny but also because of his brilliant ways of shutting down hecklers and other rude patrons who show up for his live act.

In this case, Hofstetter was in the middle of a bit where he quipped, "I don't like people." It was part of a larger joke recalling how he'd had a bad interaction with a police officer but that he was "still alive" because he was a white male.


Hofstetter was talking about how most cops like the joke but others get offended. His point was that if you get offended by a joke about cops killing innocent people, you're probably not a good cop. Just as he was finishing up the joke, a person in the front of the audience got up. When Hofstetter politely asked the guy to stop talking so loudly, the man said, "I'm going."

He then followed up, telling Hofstetter, "You disrespected me, so I'll disrespect you."

The man then went on a tirade, stealing a drink from another customer and getting into an argument with the club's bouncers. He also got into a shouting match with another patron before finally stepping outside.

Hofstetter tried to lighten the mood, joking, "I think he's mad that the Meghan Trainor concert was canceled last night. Maybe he's all about the bass, I don't know."

He then disclosed to the audience that the heckler had actually approached him before the show, asking Hofstetter to roast some of the friends the man had shown up with, which he refused to do.

That's when one of the heckler's companions told the comedian that the heckler was actually himself a cop. And that the man the heckler was shouting down was actually another cop who was embarrassed by his bad behavior.

"I know to drive slowly when I leave," Hofstetter joked.

But just to make it clear that he wasn't out to give all cops a hard time, the comedian noted that he actually thinks most cops are good people; he just wants them to speak up more when a bad cop does something wrong, comparing it to how comedians call out each other all the time when one of them crosses the line. And that's something we should all be able to get behind without the need for a hilarious punchline.


This article originally appeared on 12.12.16

Image from YouTube video.

How to become the butt of a joke.


In case you were wondering, don't mess with comedian Steve Hofstetter. The stand-up comic posted a video of himself recently shutting down a heckler who didn't like Hofstetter taking a break from his routine to praise Jessica Mendoza, a two-time Olympic gold medalist and Stanford graduate, who last year became the first female to call a professional baseball game.

"Next!" the heckler shouts. At first, Hofstetter is caught off guard but then he tries to give the guy a chance to explain what he found "offensive" about celebrating this historic moment in sports. "You and I can talk later," the anonymous guy says, directly challenging an earlier warning from Hofstetter to not approach comedians after shows.


Once the guy refuses to explain why he's offended, Hofstetter asks him to leave, saying not only is he being a jerk but he's not at least willing to stand up for his own beliefs. Then things get weird. It turns out the heckler is at the show with his family, including his daughters. "You have daughters and I was standing up for women's rights and you were offended by that," Hofstetter says. "I hope the rest of you are going to be okay later."

Unlike some heckler videos that drag on and on, this one is maybe most amazing in the way he gets shut down before he can even really get started. The whole video is funny, inspiring and just a classic example of a comedian taking down a heckler. Like near the end, when Hofstetter addresses a common trope of someone questioning why a male comedian needs to stand up for women's equality.

"As it turns out, I actually have a genetic history of women in my family," he says. "If you want to be a real man then respect the women in your life."


This article originally appeared on 04.26.19