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13 common phrases that make people cringe (and what to say instead)

“Few things shut down a conversation faster than this one.”

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When honesty isn't always the best policy.

Ah, the awkward silence. We all pretend not to notice it—suddenly stretching our arms or scanning every corner of the room—but it's there. Sometimes it stems from something we've said, and often we don't even know why! Given how people come from such different backgrounds and upbringings, these conversational missteps are practically inevitable.

But don't worry! A touch of social anxiety never hurt anyone, and usually the solution is as simple as adjusting your phrasing. Etiquette experts and social skills coaches agree that despite our differences, certain specific phrases universally come across as tone-deaf, even when we're genuinely trying to connect. We've rounded up 13 of the worst offenders—do you catch yourself using any of these?


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“I’m just being honest”

Honesty may be a virtue, but not when it’s used like this. When someone says, “I’m just being honest,” it’s typically to justify bluntness or insensitivity, therefore absolving them of any guilt or shame from the resulting hurt feelings.

Use this instead: “Can I offer some feedback?” or “I want to be honest with you, but I also want to be kind.”

“No offense, but…”

Stop right there, buddy. With a preface like that, it’s pretty darn likely that the following sentence will be offensive. “It rarely works and often insults people,” personal and corporate life coach, Mason Farmani, warns.

Use this instead: “I hope you don’t mind me saying,” or “I’m really sorry if this comes across as rude, but…”


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You’re too sensitive.

This sentence is a one-way ticket to an emotional connection dead zone. Even if they are a sensitive person, it communicates that their feelings are invalid, and can make them feel even more alienated.

Use this instead: “I’m here for you.”

“Whatever.”

“This dismissive phrase is a conversational version of the middle finger,” Farmani says.

Use this instead: Words that reflect how you actually feel.

‘Whatever,’ what a versatile word! Depending on the context, try throwing one of these out instead:

  • “Let’s agree to disagree.”
  • “I’m not sure how to respond to this right now. Can we take a pause?”
  • “I hear what you’re saying.”
  • “I don’t feel strongly either way—what do you think is best?”

gnome, sign, whatever, go away, social skillsWith “whatever,” you might as well be saying “Go away.” Photo by John Bussell on Unsplash

“Calm down.”

Genuine question: has this ever worked on anyone? “Rare is the person who is actually made more calm when told to 'calm down,’” explains Nick Leighton, an etiquette expert and co-host of the weekly podcast Were You Raised By Wolves?

Use this instead: “Take your time. I’m here when you're ready.”

“You always…” or “You never…”

These words are conversation poison because they’re disproportionate generalizations. “They put the other on the defensive and start a confrontation,” reports Farmani.

Use this instead: An ‘I’ statement.

Instead of saying “You never help me,” shift to your experience and the impact of that lack of assistance to, “I felt overwhelmed this morning when I was making the kids' breakfast by myself. I’d love some help before work.”

Be specific, assertive (but kind), and show empathy.


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“I told you so.”

Congrats, do you want a cookie? Saying this serves no purpose, besides making yourself feel superior. It adds nothing to the conversation and makes the other person feel even worse—like you’re running a victory lap around their mistake.

Use this instead: “I’m here if you want to talk about what happened.”

“Not my problem.”

This is a lack of empathy slap in the face! Even if something isn’t your responsibility, there are more considerate ways to communicate that.

Use this instead: “That sounds tough. Have you tried [RESOURCE] or [SUGGESTION]?”

Or, if you’re open to hearing what’s on their mind: “I’m sorry you’re going through this right now. Is there a specific way I can support you?”

people, couch, arms crossed, mad, argumentJust because it's technically not your problem, you might be creating a brand-new one. Photo credit: Canva

“You wouldn’t understand.”

Saying this creates an instant, impenetrable, icy barrier between you and the other person. Few strings of words shut down a conversation like this one, because of how dismissed the other person feels as a result.

Use this instead: “Have you ever felt [describe a relatable emotion or situation]? It’s something like that.”

“Actually…”

In grammar, ‘actually’ serves a contradiction or correction, which can make the other person feel demeaned. “The primary goal in social interaction is to be understood by fellow conversation participants. If that is accomplished, it should not matter what the exact phonetics and syntax of the speech are,” writes Benjamin Davis of The Michigan Daily.

Use this instead: “That’s an interesting point. I see it a bit differently—do you mind if I share?”

Or, if it’s just a simple correction: “In my understanding…”


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“I don’t care.”

Even if it’s true, do you have to say it so dismissively? Being on the receiving end of this can feel disheartening. Or, as one social communications expert put it, “It’s a phrase that can immediately create distance and a sense of disconnection in a conversation.”

Use this instead:

There are many ways to not care, and things to not care about. So, try these:

  • “I’m flexible.”
  • “I’m good with whatever you choose.”
  • “No preference here.”
  • “Sounds like you’re [INSERT EMOTION]. Thanks for sharing that with me.”

“That’s stupid.”

Well…now what? Where can a productive conversation possibly go after a statement like this?

Use this instead: “I’m not sure if I understand. Can you walk me through your thinking?”

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“Why are you being so dramatic?”

“This is a way of invalidating your feelings and treating them as a defect rather than a perfectly normal part of communicating,” Farmani explains.

Use this instead: “Is there something specific that’s making this feel especially hard right now?” Even if they may seem extreme, instead of labeling their actions as "dramatic," try to understand what’s going on behind the scenes and driving that emotional response.


Human empathy is at the core of social skills. To get better at conversations, it’s best to avoid phrases that dismiss, belittle, or invalidate others—whether that was your intention or not.

“How we speak shapes how others see us,” as one expert puts it. “A little extra care with our words can mean the difference between connection and conflict.” So, in your very next conversation, keep in mind: it’s not just about what you say, but how you say it. There are ways to be truthful about your thoughts and opinions without being dismissive. And leave these 13 phrases at home, please!

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How sign language was once banned in America thanks to Alexander Graham Bell

The inventor thought sign language kept people from integrating into society.

Screenshot from PBS OtherwordsOtherwords

Alexander Graham Bell once had sign language banned in America.

American Sign Language, known widely as ASL is something that people are used to seeing. Though everyone doesn't speak the language, we as a society understand the important role it plays in the lives of those who are or know someone who is deaf or hard of hearing. Classes are offered online, at local libraries, and even at universities because ASL is a full language on its own with its own set of rules. Given the wide acceptance and understanding of the need for ASL, it's hard to believe that it was once banned in America.

Yes, banned. In the early years of ASL, it was a developing tool for deaf people to communicate with each other and those around them. The language was developed using the natural human inclination to use hand gestures to communicate. It quickly caught on and became a cohesive language which resulted in it being taught to deaf children in schools. "There are more than 150 different sign languages used around the world that are distinct from each other and the spoken languages in the same places," Erica Brozovsky, Ph.D. says on an episode of PBS' Otherwords, of which is she is the host and writer.

ASL; sign language; american sign language; mental health; inclusion; disability awarenessMan and child signing on floor.Photo credit: Canva

A school for the deaf was established in 1816 after French educators and American advocates opened The American School for the Deaf. This school allowed deaf students from different parts of America to receive an education in a place where the kids could learn using signs and gestures instead of speech. The French educators brought French sign language which American students combined with the gestures they used at home to communicate with their family. It helped deaf Americans build community and solidify ASL as a standard language for deaf people in the United States.

Unfortunately, this level of representation and inclusive education for deaf students wasn't something supported by everyone. Alexander Graham Bell, who was married to a deaf woman and had a deaf mother, was one of the staunchest critics of the groundbreaking language. He believed that deaf people should try to "integrate into mainstream speaking culture." Kind of rude but, okay. He is a famous inventor, so maybe there was a secret invention he was working on that would help solve the obvious problem that had...already been solved? Wishful thinking.

ASL; sign language; american sign language; mental health; inclusion; disability awarenessAsl Lips GIFGiphy

In 1880, Bell and nearly 200 other educators convened in Milan and decided that ASL just wouldn't do. In their minds, only "oralism" would be an acceptable way for deaf people to learn to speak, oralism being a system the educators who attended the conference made up as opposed to "manualism" or sign language.

"They believed that sign language was a lesser imitation of spoken language and that deaf kids shouldn't be taught to sign in schools. Instead they created a system called Oralism, where deaf children were expected to hear by lip reading and speak by imitating the mouth shapes of hearing people," Brozovsky reveals.

ASL; sign language; american sign language; mental health; inclusion; disability awarenessAsl Seriously GIFGiphy

The educators who created this system were all hearing except for one, which seems to have created the perfect climate for powerful people to make decisions about another group of people they did not belong to. Schools swiftly switched to Oralism instead of sign language and the results were devastating for deaf students. Sign language was not reintroduced to deaf students in schools until the 1960s. After nearly 100 years of sign language being banned in school, adults who missed the valuable education and community building were angry.

1n 1994, historian of Deaf Culture, Jack Gannon, told PBS, "Lots of those angry adults feel they've been cheated. They've been cheated out of a good education. They've been cheated out of good relationships with their own families. They feel they've been cheated out of so many things because they were restricted only to one method, Oralism. Now they're angry about that. And to be honest with you, I think they have a right to be angry."

According to Roberta Cordano, President of Gallaudet University, the deaf community didn't receive an apology for the removal of sign language from schools until 2013. She recalls to Otherwords that her mother was still alive to receive the apology for the harm caused.

"And it was only in 2013 that there was an apology issued to the deaf community for the Milan conference that declaration that spoke to banning sign language back in the 1880s. That apology to the deaf community that came in 2013 was one my mother was still alive to see, and my mother suffered because of that decree during that period of time. And my mother said, 'you know, I finally have lived to see this apology. That happened in her lifetime and it meant a lot to her" Cordano says.

ASL; sign language; american sign language; mental health; inclusion; disability awarenessWoman smiling using ASLPhoto credit: Canva

But what educators didn't know in the 1880s is that learning language early in life is crucial for development no matter if it's spoken or signed. Another benefit according to the video is that kids who learn to sign from infancy, whether they're hearing or not, have increased brain development. Though sign language is widely more acceptable as a form of language now, Cordano points out that there are still gaps in teaching it to deaf and hard of hearing children. Cochlear implants and hearing aids aren't always enough to have a deaf child hear like their peers, so sometimes key pieces of language are missing which can impact learning.

Cordano wants people to understand that while there are devices that can help people hear, there doesn't have to be a choice between using one of those devices and learning ASL. She believes it's most beneficial for kids to be exposed to both so they can decide what suits them.

ASL; sign language; american sign language; mental health; inclusion; disability awarenessThree women conversing in ASLPhoto credit: Canva

The university president closes by saying, "So what I recognize is that we have been so busy trying to fix deaf babies or deaf and hard of hearing babies by putting technologies on them or trying to fix them so that they'll be hearing and be able to access spoken language that we've completely missed out on what those deaf babies have to offer the entire world. A lifetime experience of hearing loss and I think we really got it wrong, the babies are our teachers in this process, they are teaching us how to live with a beauty of a visual language. How to live in a world full of visual images and visual communication. It's just a way of being that is so beneficial to everyone if you learn sign language and use sign language."

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Body language expert reveals 6 keys to exuding confidence even if you're not feeling it

"Confidence can be very quiet."

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Confidence can be a powerful tool if you know how to show it.

If there's one "trick" to achieving success regardless of skill, ability, or talent, it's confidence. And the good news is it doesn't necessarily have to be actual confidence—merely the appearance of confidence is often enough to influence people and change outcomes.

Confidence is how con men are able to rope people in, but confidence can also be used for good. If you learn how to exude confidence, it can be one of the most powerful tools for creating the life you want and effecting positive change in the world.

So what does that look like, especially when you're not really feeling it? We all wish we could walk boldly through the world without any worry or self-doubt, but most of us don't feel 100% confident 100% of the time. That doesn't mean we can't appear confident, though. Former FBI agent and body language expert Joe Navarro shares six elements we need to understand in order to project confidence with WIRED.

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1. Understanding Confident Traits

There are certain traits confident people have that help them appear comfortable when they walk into a room and command whatever space they are in.

"When we talk about confidence, it's so many things," says Navarro. "It has to do with our posture, the way we present, how we look. Where's our chin? Where are the eyes looking and gazing? Our gestures are loose, but they're smoother. As we walk about, we walk as though we are on a mission."

Even how we move our eyeballs makes a difference. "The less confident we are, the less eye contact we make," Navarro says. "The less confident we are, the more reluctant we are to look about."

eye contact, confidence, looking around with confidence, body language, eyesPeople who are confident make more eye contact and look around more.Photo credit: Canva

Confident people don't show their confidence in the way many people assume. "I think sometimes people mistake machismo or theatrical displays of power as confidence," Navarro adds. "Confidence can be very quiet."

Jane Goodall, for example, is not a loud-speaking person bursting with bravado. She's rather meek and mild, and yet she commands every room. "One of the things you notice is they sort of have this command of themselves, and in doing so, that command transmits outward," Navarro explains.

You can also use time to convey confidence. Don't rush, go at your own pace. "If you're in charge, you're in charge of time," says Navarro. "I'm gonna take my time to walk out. I'm gonna take my time to answer your question. I will answer it in the pace, manner, and tone that I choose. And in doing that, we are demonstrating that we are confident and in control."

2. Modeling Confidence

One of the most effective ways of exuding confidence is to choose someone who is confident in a way that you admire and model yourself after them. What traits do they have that you could emulate? How do they move? How do they speak?

confident behavior, exuding confidence, how to seem more confident, body language, relating to othersHow do people who are confident behave?Photo credit: Canva

This doesn't mean changing who you are on a fundamental level, but rather observing the people who have an ability you're struggling with and behaving your way toward gaining that ability.

"You know, we're not born this way," says Navarro. "These are things that we have to develop, and say, 'How do I want to be perceived? And what can I do to achieve that?'"

3. Little Behaviors

Navarro shares that little things can make a difference. For instance, indicating a direction by pointing with your finger is an undesirable behavior almost universally, but pointing with an open hand is not.

He gave an example of something he had to learn when he first joined the police force and had to make an arrest. The first time he had to say, "Stop, you're under arrest!" he said it in a high-pitched voice and said it sounded terrible.

"You have to work at having that command presence, where you say [in a deeper voice], 'Stop right there, don't move.' That's almost theatrical, but it's what is needed."

confidence, under arrest, body language, voice, toneUnder Arrest GIF by ABC NetworkGiphy

He gave another example of saying "No, stop," with confidence, using a lower voice and an outstretched hand. The more confident you are in saying it, the more your fingers will spread apart. Those little behaviors convey confidence more than people realize.

4. Intonation

We all have certain vocal habits that include how we use tone in our speaking. Navarro describes a phenomenon known as "uptalk," which is when you raise your intonation at the end of phrases or sentences, almost as if you're asking a question even when you're not.

He shared that speaking with confidence involves bringing your voice down in a more declarative way when you speak rather than sounding as if you're questioning.

confidence when public speaking, the power of pauses, speaking slowly and confidently, uptalk, declarationSlowing down and using powerful pauses can make you appear confident.Photo credit: Canva

5. Cadence

Many of us, especially when we're not feeling comfortable or confident, talk too fast. But when you talk too fast, people stop listening. Pacing your speech and using the power of pauses can be a powerful way to convey confidence.

"If you want people to listen to you, use cadence to get their attention, hold their attention, but then look forward to what that next set of words will be," says Navarro. "It lets them know, at a subconscious level, this is the person in charge. And we know that they're in charge because they have temporal control over this. They're not in a hurry."

6. Non-verbals

People often think that confidence looks like holding your shoulders back, puffing up your chest, and keeping your chin up. It can look like that, says Navarro, but it doesn't have to.

A confident woman in a suit, smiling with a fist pump, exuding confidence, confidence, body language, queuesConfidence can be conveyed in lots of non-verbal ways.Photo credit: Canva

"You know, a lot of times confidence is just sitting comfortably in a chair. And that may have more to do with how much space you control. It may have to do with the gestures that you use."

When people look confident, their gestures are smooth. There's no hesitation, quick movements, or jitteriness. They appear calm and in charge. When people are less confident, they feel like they have to hurry and answer right away.

"Let's face it: people are not born confident," says Navarro. "They're just not. We can become confident with the assistance of our parents who encourage us. We can become confident through our own achievements. We can become confident by going beyond our boundaries. But confidence is something that we can grow, we can nurture."

Of course, we all want to feel truly confident and not just act like we are, but sometimes the behavior helps to create the feeling.

"If you want to be confident, know your material, know the information, hone that skill, work at it, have that mastery of things, and of self," says Navarro. "And that's how you will come across as confident, no matter what your station in life is."

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How people who hate small talk can learn to enjoy it with a few simple tweaks

One by one, Mark Abrahams tackles the common anxieties and hangups people have about small talk.

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Making small talk can be uncomfortable, but it doesn't have to be.

Some people love to chit chat and find shooting the breeze with strangers an enjoyable activity. Others, not so much. Whether it's due to social anxiety or a general loathing of the whole concept, small talk can be frustrating and annoying to some.

But according to communications expert and Stanford lecturer Mark Abrahams, it doesn't have to be that way. People can not only develop the skills for it, but they can even learn to enjoy small talk with some adjustments to how they engage with it. In his video, "How to Get Good at Small Talk, and Even Enjoy It," Abrahams first challenges the idea that small talk is unimportant.

small talk, conversation, chit chat, talking to new people, chattingMaking conversation doesn't come easily for everyone.Photo credit: Canva

"Small talk, I think, is actually a misnomer," he says. "We refer to small talk as any chit-chat or just conversation that we don't put a lot of import on, when, in fact, small talk is a wonderful way of connecting, bonding, learning, and growing." What makes it hard is that we don't have a script for it. We have to go with whatever's happening in the moment, and we tend to feel like we're being tested.

Abrahams explains that people often think of small talk like a game of tennis, where someone lobs the ball to you and you have to figure out how to return it. In reality, it's more like a game of hacky sack where everyone collaborates toward the shared goal of keeping the sack in the air. Reframing it as a group effort rather than a competition can make small talk more enjoyable and less threatening or scary.

With that mindset, Abrahams offers a series of tips that address people's common concerns and anxieties about making small talk.

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Establish appropriate goals.

"Your goal is to be interested, not interesting," Abrahams says, quoting Rachel Greenwald. "A lot of us go into these situations thinking that we need to be really fascinating, engaging, and interesting, when, in fact, we just need to be present and be interested in the conversation that's happening."

Shifting the spotlight to the other person can help reduce the anxiety we might feel about being judged, Abraham explains.

Give yourself permission to pause.

Silence can feel incredibly awkward in a conversation, but it's better to take the time to think about a response rather than rush to say something just to avoid a pause.

"We have this sense that speed to respond is somehow is associated with competence," Abrahams says. "But really, what reflects best on your competence is an appropriate response. And appropriateness can take a little bit of time."

gif, awkward, conversation, small talk, chit chat, speakingAwkward Andy Samberg GIF by Brooklyn Nine-NineGiphy

One way to fill the silence while giving yourself time is to paraphrase what the other person just said, which also forces us to listen more closely.

"Most of us listen just enough to get the gist of what somebody's saying, and then we immediately start judging, rehearsing, and responding," says Abrahams. "When I paraphrase, I have to listen super intently. I have to listen to understand—what's the bottom line of what you're saying? That slows me down. And by slowing my own thoughts down and then paraphrasing them, I buy myself some time to really think."

What if you feel like you have nothing smart to say?

Abrahams shares his mother-in-law's three-word trick for keeping small talk going when you have nothing to say: "Tell me more."

"If you are ever in a situation, a communication, a conversation where you don't know what to say, most of the time you could simply say, "Tell me more," or "Give me some more detail," or "What did you mean about that point?" And just by giving the person an opportunity to speak again, that gives you time to find what you might want to say and to connect to it."

small talk, conversation, chit chat, talking to new people, chattingAwkwardness and mistakes happen to everyone. Photo credit: Canva

What if I make a mistake or say something dumb?

Yep, that's going to happen. We all make mistakes sometimes.

"Spontaneous communication is about connection, not perfection," says Abrahams. He suggests thinking of turns in conversation as "takes," like in filming. If you make a mistake, just do another take. No big deal.

What if my problem is that I have too much to say?

While some of us clam up during small talk conversations because we can't think of anything to say, some people have the opposite problem of going on for too too long.

"My mother has this wonderful saying," Abrahams says. "I know she didn't create it, but it's 'Tell me the time, don't build me the clock.'" In other words, be concise and to the point. "Many of us are clock-builders in these spontaneous speaking situations. And we have to remind ourselves when we start speaking just tell the time."

small talk, conversation, chit chat, talking to new people, talking too much, boring conversation"Tell me the time, don't build me the clock."Photo credit: Canva

What tools can I use if none of this is natural to me?

Abrahams says that thinking of a structure for what you're saying can be helpful. One structure he recommends is What? So what? Now what?

"The what is your idea, your product, your service, your belief," Abrahams explains. "The so what is why is it important to the person or people you're talking to? And then now what is what comes next. How do I get the conversation started?"

You can use this structure to frame something you're saying or as a series of questions to get conversation going.

"If I'm engaging you in conversation I can say, 'Hey, what brings you here? That's the what. When you answer, I can say, 'Oh, why is that important, or why do you find that interesting?' That's the so what. And then after that, I can ask a question like, 'Oh, so what more are you going to do, or what are you going to do next, or do you want to join me and go over here?'"

As with anything else, small talk takes practice, but eventually it becomes easier.


small talk, conversation, chit chat, talking to new people, starting a conversationStart a conversation by noting an observation in the environment.Photo credit: Canva

How do I get the conversation started?

There are the standards, like "How are you?" or "What brings you here?" but Abrahams says he likes to tie conversation openers to something relevant to the immediate situation, even if it's just an observation.
"Just the other day, I was in a situation for small talk and the very first thing I did, I came up to somebody I didn't know and I said, 'This is amazing to me. There are more people in this room wearing blue shirts than I think I've seen in a long time.' And the person said, 'You know what? You're right. That's really interesting.' And all of a sudden the conversation was off and running. All I did was notice something in the environment."

How do I end the conversation (gracefully)?

Getting out of a conversation can sometimes be harder than starting one. Abrahams suggests the "white flag" technique. In car racing, when the last lap comes around, someone waves a white flag to let racers know it's their last lap. In conversation, this can look like a signal that you're going to need to end the conversation just a bit before you actually do.

small talk, conversation, chit chat, talking to new people, talking, ending a conversationHow to gracefully bow out of a conversation.Photo credit: Canva

"You say, I need to go in a moment, but—and this is where you ask one last question, provide one last bit of feedback. So you continue the conversation on for a little bit. It might sound something like this: 'I need to get going because there's some friends over there I need to meet. But before I go, I want to just a little bit more about that trip you were telling me about to Hawaii.' And together, you can draw the conversation to an end rather than you abruptly saying, 'Oh, I need to go to the bathroom.' Or, 'Wow, that looks like good food over there.'"

It may take some time and practice, but small talk doesn't have to be torturous, especially when you know it doesn't have to be perfect.

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