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Mental Health

‘Quiet cracking’: The silent crisis impacting half of all workers

And how to turn everything around.

stress, overwork, quiet cracking, employees, dissatisfaction

What to do when that inner spark inside you feels like it's fading away.

Why do you feel unmotivated? The answer isn't always clear. Could it be your diet, sleep, a lack of time with friends, not drinking enough water, or some mysterious combination? Sometimes, low motivation manifests as mindlessly scrolling on your phone or struggling to focus after lunch. But sometimes, it runs deeper than that. Ask yourself: Have you ever felt your work energy slowly draining, yet couldn't identify why? You're still capable of basic tasks. You show up on time and complete your work adequately—no one else notices anything wrong. But that inner spark that once drove you—the one that used to burn so bright—flickers and dims with each passing day. You start to feel just like this famous GIF from The Simpsons.

You're not alone. There's a name for what you're experiencing—it's called “quiet cracking”—and according to recent research from TalentLMS, a staggering 54% of employees feel this same squeeze, as if someone is slowly dimming their inner light. Unlike “quiet quitting,” where employees consciously choose to do only what their job requires—nothing more, nothing less—quiet cracking is far more subtle and sneaky. It's not a deliberate choice, but rather a gradual erosion of job satisfaction that happens so silently, you might not even notice the cracks forming. But here's the good news: once you recognize it, you can identify the causes and find the right solution to piece yourself back together. Your unique spark isn't gone forever—it's just waiting to shine again.

 

What is quiet cracking, exactly?

 

Think of a slow leak in a tire. At first, everything seems normal—the tire functions and gets you where you need to go. But gradually, that tiny leak deflates the tire until one day you realize you’ve been driving around all this time with a flat. No wonder it’s been so hard. Quiet cracking works the same way with your workplace satisfaction. Quiet cracking is the leak in the tire that is your workplace satisfaction. Or, as the researchers at TalentLMS put it, quiet cracking is “the erosion of workplace satisfaction from within.”

stress, overwork, quiet cracking, employees, dissatisfactionQuiet cracking and burnout are different. Photo credit: Canva

Unlike burnout or quiet quitting, quiet cracking differs from other workplace issues because its symptoms are hard to spot. It's slow, gradual nature silently chips away at your self-worth and motivation. This erosion of motivation, workplace engagement, and well-being can leave you feeling confused, stuck, unheard, and unsure about your future.

For employers who might dismissively ask “Who cares?”, the answer is clear: quiet cracking has been shown to follow a predictable pattern—disengagement leads to decreased productivity, which ultimately results in resignation. Gallup reports that disengaged employees cost the global economy $8.8 trillion annually (nearly 9% of total GDP) due to workplace unhappiness. What was once an individual concern becomes a significant organizational issue—and failure.


 


7 common causes of quiet cracking

 
     
  1. Lack of recognition and appreciation: Like the clip from The Devil Wears Prada demonstrates, when your contributions consistently go unnoticed, motivation begins to slink away. You might work late on projects and pour your heart into your work, yet receive not even a simple “Thank you.” And while employees aren't seeking constant praise, research shows that those experiencing quiet cracking are 68% less likely to feel valued and recognized at work compared to their peers—meaning they need something.
  2.  
  3. Insufficient training and development: Research shows that employees who haven't received training in the past year are 140% more likely to feel insecure about their jobs. When the company you dedicate 40+ hours to each week shows no interest in your professional development, your motivation begins to wither. Being asked to adapt to new technologies or processes—whether it's learning new task management software or adjusting to increased office time—without proper training is like being thrown into deep water without swimming lessons. Soon, anxiety and confusion spiral, making your entire work life feel overwhelming.
  4.  
  5. Managers who can't connect and poor communication: Nearly half (47%) of employees experiencing quiet cracking report having managers who are unresponsive and inattentive to their concerns. When these employees vulnerably share their struggles or ideas, they're met with managers who are constantly distracted, dismissive, or unreachable. The crack begins to widen into a chasm.
  6.  
  7. Unclear expectations: 15% of employees say they don't clearly understand what's expected of them. In today's rapidly changing, AI-adapted workplace, this confusion only makes things worse.
  8.  
  9. Overwhelming workloads and mounting stress: One of the top three concerns that drive job insecurity is overwork. With 29% of workers reporting unmanageable workloads, it's no wonder that many employees are quietly cracking under the pressure.
  10.  
  11. Career uncertainty: While 82% of employees feel secure in their current positions, only 62% feel confident about their future at their company. This 20-point gap reveals a profound disconnect: employees are questioning, “Where do I fit in the company's future?” When they can't find an answer, quiet cracking sets in—and motivation vanishes.
  12.  
  13. Fear and isolation around change: It's a rapidly changing world. A Pew Research survey found that 52% of workers worry about AI's impact on their jobs, while another 32% fear reduced employment opportunities. When change feels more threatening than exciting—and you're facing it alone—that fear gradually corrodes your confidence.
  14.  

stress, overwork, quiet cracking, employees, dissatisfactionLuckily, quiet cracking is fixable. Photo credit: Canva

 

How to fix quiet cracking

 

The good news? Quiet cracking is preventable—and fixable—with the right mindset and approach from management. First, establish what experts call “psychological safety” at work: an environment where people feel comfortable sharing concerns without fear of judgment. This means ensuring they feel truly heard. When a team member opens up to you, give them your complete attention—yes, it's fine to ignore Slack or Teams for a few minutes, we promise—and listen actively to what they're saying.

Recognition doesn't need to be expensive or elaborate. Adults don't expect you to pin their photo to a wall or offer praise without meaning. A simple “nice work” or “I noticed the extra work you put into that report” can make a significant impact. Make appreciation a daily habit rather than a special occasion. For workplace growth, invest in continuous learning opportunities—even brief 15 to 20-minute sessions—regardless of whether some employees say they “don't need them."


If you're personally experiencing quiet cracking and aren't sure how to discuss it, schedule a one-on-one meeting with your supervisor to share your feelings. If you don't have that kind of relationship with your supervisor or don't feel comfortable having this conversation, you can share this article or the original TalentLMS study—it explains why employees experience these feelings and offers constructive steps for managers, all while maintaining a blame-free approach.

Because as Nikhil Arora, CEO of Epignosis, the parent company of TalentLMS, reminds,

“Quiet Cracking may not be obvious at first, but over time it can wear down team energy, connection, and trust. But the solution isn’t complicated. When people feel stuck, unheard, or unsure about their future, that’s when disengagement creeps in. Giving employees space to grow—through learning, skilling, and real conversations—is one of the most powerful ways to turn things around. It not only shows people they matter, but helps them rediscover a sense of purpose and forward momentum, something we all seek at work and in life.”

Yes, quiet cracking affects many of us right now—but there's hope. By being more aware and understanding of each other's struggles, we can create workplaces where everyone feels valued and excited to contribute. The power to make positive change is in our hands.

Joy

Pet behaviorist explains the viral phenomenon of people buying their cats concrete slabs

A pet behaviorist explains why this trend is actually purrfect enrichment.

@annieknowsanimals/TikTok

Cat owners everywhere are shocked to see how much their feline love a simple $2 concrete slab.

If you’ve traipsed through @CatTok over the past few days, you’ve undoubtedly come across various videos of cat parents bringing their feline friends a fairly unusual yet surprisingly effective enrichment tool. We are talking of course about a concrete slab. Yes, you read that right. Not a fancy new scratching post. Not some laser contraption. A cement square. That’s it.

Seriously, folks are going in droves to Home Depot to purchase these unassuming blocks. And every time they present their kitties this new treat, the reactions look something like this:

 
 @shecatcalls PART 2 | Cat enrichment ideas. The way she sits more on this $7 brick than any of the actual cat beds and huts I buy her 😂 Can anyone else relate? 🤦♀️ Video idea inspired by Kurt the Cat @Abram Engle @The Home Depot #creatorsearchinsights #cats #cattok #sillycat #funny #meow ♬ Cute - In Music 
 
 



The trend seems like it could have been ignited by this orange tabby (named Kurt) below, who loved rolling around on the sidewalk, thus inspiring his owner Abram Engle to see if he'd enjoy a concrete slab just as much. Spoiler alert: he did.

 
 @abrameng Kurt was conking the crete
 ♬ original sound - Abram Engle 
 
 

There have been as many theories as to why kitties go gaga for concrete as there are toy mice under the couch (meaning, a lot). But below, pet behaviorist Dr. Annie gives a few of her hunches as to what's driving this phenomeownon…though she adds the caveat that there haven’t yet been any official studies on it. So it's all based on her educated guesses.

 
 @annieknowsanimals why do cats like concrete? 🤔 here are my thoughts on the latest cat enrichment #trend! vc: @aero.mace #catbehavior #catsoftiktok #cat #cats ♬ original sound - Dr. Annie | pet behaviorist 
 
 

“First, I think cats are enjoying the concrete slab being brought into their homes because they are new and kind of out of place. There’s probably nothing quite like them already in the home environment,” Dr. Annie says.

This might initially sound counterintuitive, since it’s generally accepted that cats thrive on routine. While this may be true, as Dr. Annie has discussed in previous videos, their "predatory and territorial nature” makes them "sensitive to novelty.” When a toy seems static, it no longer mimics actual live prey, and therefore does not stimulate kitty as it would in nature. Same goes for cat beds and scratching posts, as they’re used to exploring and monitoring their environment. When something “new” appears in their territory, they are very motivated to interact with it.

 
 @annieknowsanimals Replying to @joshtmeadows let’s explain why cats are so sensitive to “new” stuff! @Abram Engle ♬ original sound - Dr. Annie | pet behaviorist 
 
 

Second, Dr. Annie surmises that the concrete’s porous surface makes it really great for holding onto the cat's scent, which is a key factor in marking a kitty's territory. Again, cat’s really like knowing (or in this case, smelling) what’s theirs. In many videos, you can see cat’s actively rubbing their cheek glands on the slab, Dr. Annie notes.

Also, and probably more of a no-brainer, the concrete surface is very, very fun for scratching! And while we all might know that cats enjoy the tactile pleasure of using their claws, having a part of their environment that they have control over is very fulfilling for their mental health.

Lastly, Dr. Annie confirms what many cat parents assumed, which is that temperature plays a huge role in making the concrete slab cat-friendly. Cats like warmth because they have a higher body temperature, and evolved from creatures that live in warmer climates (like topical jungles, African plains, etc.). If they are seeking a way to raise their temperature—especially in air conditioned homes—a concrete slab that’s been soaking up the sun is a great way to do so.

Thank you Dr. Annie for that fascinating deep dive. Those all seem like pretty solid theories. And while we might not ever get actual studies on this, there’s yet another fact that becomes abundantly clear: cat parents will go above and beyond to make their fur babies happy. Even if that means taking on a job in construction for free concrete.

For even more fantastic cat facts, give Dr. Annie a follow on TikTok.

Californians love-hate relationship with Gavin Newsom is comedy gold

Gavin Newsom is a name most people know whether they live in California or not. But in case you're new here, Gavin Newsom is the governor of California, which is essentially like being the president of a country given the size of the state. Due to his role, good looks and politics on many things, he's an easily recognizable figure that is often romanticized.

Of course the romanticization could be because he looks more like a movie star than a governor but the people who live within the state he governs have feelings about people's infatuation with him. Everything is often rose colored when you're outside looking in. When Californians started taking to social media to explain their relationship with the governor, the average social media user was unprepared.

  Gavin Newsom; Gavin Newsom Trump; California governor; California; Gavin; Newsom; love-hate Gavin NewsomPhoto by Frederic Poirot/Flickr

The conversation first started in comment sections of people from states with problematic leaders making swooning videos over Newsom's handling of political attacks on his state. Comment sections became flooded with Californians expressing very conflicting responses within a singular sentence. When pressed for a better explanation on why his constituents didn't like him but also felt passionately about their like for him, the responses became comical.

"Gavin Newsom is Godzilla in the movies where he's on your side against another kaijuu but still has beef with us," one person writes.

 
 @squid.hat i’m new to california but y’all crack me UP!! see u saturday!!
 ♬ original sound - Flawed Mangoes 
 
 

"He may be a monster, but he is our monster," another says.

"The enemy of my enemy is technically, my friend, if my friend was also evil and not a good person and also my enemy," someone laments.

What is it exactly that Gavin Newsom has done to make people love to hate him? No one ever really says explicitly what it is. In the current context of America, it seems that people dislike him due to his swift shift on homeless encampments in California. Once the United States Supreme Court ruled that states were legally allowed to fine and jail people experiencing homelessness, Newsom reversed course on the protections homeless individuals had in California.

The phrase, "Gavin Newsom hates two things, Republicans and homeless people, and he's all out of homeless people" has appeared multiple times under videos of him roasting political opponents. But for some people, the love-hate relationship started much earlier in Newsom's political career. In 2003, the then 36-year-old Newsom was elected mayor of San Francisco and while his policies were progressive, he knocked plenty of things over and put his feet up on the political coffee table.

People accused him of being more focused on his public image than his actual job. Given that he looks like he could be on the cover of a romance novel, it was probably easy to lean into that notion while discounting the good he was trying to do. Granted, a young Newsom didn't help muffle the criticism with the choices he was making in his personal life like marrying television commentator and lawyer Kimberly Guilfoyle, posing for fashion magazine spreads and lashing out at the media according to San Francisco Chronicle.

 
 @traceyh415 I just want to provide a little bit of background on why some California folks are not praising him for his current actions. They are burnt out by his policies.
 ♬ original sound - Traceyh415 
 
 

While there doesn't seem to be much talk about Newsom attempting to project a Hollywood perfect image nowadays, people still love to hate him.

"Republicans are afraid of Gavin Newsom but so are we kinda," someone says.

"Gavin Newsom cares about people in the way that vampires care about their food source," one creator relays.

"Gavin Newsom the typa guy to protect you from other people's wrongdoings just so HE can be the one to ruin your life" another writes.

 
 @hannynutcheerios he is a bit of a petty psycho but at least he’s OUR petty psycho #gavinnewsom #toxicboyfriend #california ♬ original sound - hanny 
 
 

"He’s like a well groomed well fed cat and we are just the house mice he allows to stay bc he is bored." one person jokes.

"Existing under Newsom is like driving by a cop that already has somebody pulled over, like 'oh thank god, he's already busy'" a commenter laughs.

One person reminds others that it's a good thing to criticize politicians, "like yes we're joking about it, but also this is exactly how we SHOULD be acting about our politicians. applaud and support when they do things we agree with, but never ever forget the ways they can turn on us."

Is Gavin Newsom upping his public presence because he's planning a 2028 run for president? Eh, probably. But based on the thirst trap videos people are creating of California's governor, people may be willing to overlook the hate part of Californians' relationship with him. One woman admits, "I want this man to lead America just so we get to see him often."

When it comes to this oxymoronic relationship, one Californian wraps up the sentiment, "Patrick Bateman of democrats is sending me. We have a love-hate relationship with Gavin and right now it's love!! Thank you for having our backs like a leader!!"

Gemma Leighton/Twitter
A 6-yr-old's art teacher said she did her painting 'wrong' and the responses are just great

The impulse and ability to create art is one of the highlights of being human. It's a key quality that sets us apart from the animal world, one that makes life more meaningful and enjoyable. While there are artistic skills that make it easier for people to bring their imaginations into the visible, tangible world, art doesn't abide by any hard and fast rules. Especially kids' art. Especially young kids' art.

There is no right or wrong in art, only expression and interpretation. That's the beauty of it. Unlike working with numbers and spreadsheets and data, there is no correct answer and no one way to arrive at the proper destination. As the famous quote from Dead Poet's Society goes, "Medicine, law, business, engineering, these are noble pursuits and necessary to sustain life. But poetry, beauty, romance, love, these are what we stay alive for."

That's why one mom was furious when her 6-year-old's art teacher told the girl her painting was "wrong."

Gemma Leighton, mother of 6-year-old Edie, shared her daughter's painting on Twitter with a request for support. Edie created the painting in an after school art club, and her art teacher told her she did it wrong.

"You can't do art wrong!" wrote Leighton. "She was so upset as art is her favourite thing to do."


 

Now, we don't know exactly what the teacher said to Edie, or why, but if a 6-year-old comes home upset and feeling like there's something wrong with their art, the teacher did something wrong. Full stop. Six-year-olds are just beginning to learn about technique, and encouragement is the most vital thing a teacher can offer a budding artist.

The internet rightfully pounced to Edie's defense, and the responses are incredibly heartwarming.

Many people shared how hurt they were as children when a teacher told them something was wrong with their art—and that they were wrong. Knowing that grown-ups had experienced the same kinds of unnecessary criticism as kids and realized that it was wrong can help Edie feel confident that her painting is not "wrong."

Others pointed out the famous artists that her painting reminded them of. Seeing how her own painting reflects some of the style and color choices of professional artists can help Edie see the spark of genius in her own artwork.

 

Songwriter Kimya Dawson, most famous for her songs in the movie Juno, shared that a middle school English teacher had told her to stop writing poems because they were "too juvenile."

"I never stopped though and making rhyming poems has been my career for over 20 years!" Dawson wrote in a Reply. "Your painting is perfect! Keep it up! Don't worry what anyone else thinks."

Professional artists chimed in with words of encouragement, pointing out that Edie's use of perspective and expressionism were quite impressive for her age.

"The only 'wrong' is not making art that speaks from your heart," wrote an artist who goes by @Artsy on Twitter. "When she expresses her passion, her vision of her world, her personal reactions to what she sees and feels, she'll never be 'wrong.'"

Now that's how it's done! Experts say that not just general encouragement, but pointing out specific things in a child's work that are the building blocks of art and literacy are key to building their self-esteem. In fact, the creative process in and of itself is great at building a child's self-esteem! It allows them to practice independence and feel immense pride at their finished product, no matter what anyone thinks it looks like. Really the only way to turn art into a negative thing for a child is to criticize it.

Even KISS guitarist Paul Stanley offered Edie words of encouragement.

 art, artists, kids, children, kids art, imagination, play, creativity, self-esteem, education, teachers, parents, moms Judging technique can come later. Way later. For now, just let kids create.  Photo by Bahar Ghiasi on Unsplash  

"Your art is AWESOME!!!" he wrote.

"There is no such thing as doing art 'wrong.' There are only teachers who are wrong!!! Your art shows amazing freedom and spirit. How can that be 'wrong'?!?! Keep doing EXACTLY what you are doing. I LOVE it!!!"

 

Imagine being a heartbroken 6-year-old who has been told by a teacher that her art was wrong, and then seeing a flood of thousands of supportive comments from people who looked at the same piece of art and told you what they loved about it. This is how social media should be used. To lift people up, to encourage and inspire, to share beauty and creativity.

After the outpouring, Leighton created a new Twitter account called Edie's Art for people to share kids' artwork, and gracious, it's a delight to peruse.

There's nothing more pure, more colorful, more full of life than art that came from a child's imagination. They may not have the technical skills to perfectly create what they envision in their minds or what they're looking at for inspiration, but that's part of what makes it so beautiful. They aren't self-conscious enough yet to hold back, and their art comes from a place of confidence and acceptance of their own abilities—that is, until some adult comes along and squashes their artistic spirit.

 

One of my favorite things as a parent has been watching my kids' artistic expressions evolve as they've grown, and I've loved their artwork at every stage. And not just because I'm their mom, but because kid creations are the best reminder of how natural the human impulse to create really is, and how beautiful it is when we share that impulse without fear or doubt.

As for Edie, she didn't let that early criticism keep her down. The original story happened about four years ago, and today Evie continues to pursue art. Her mom still occasionally shares the odd piece or two on Twitter/X, and even posted a fun stop-motion video Evie created using one of her stuffed animals. Clearly, her creative spirit could not be suppressed so easily.

"Edie is now immersed in the digital art world and still creates wonderful things every day Keep creating little artists," her mom shared in a recent update on X.

Keep painting, Edie, and all you kiddos out there. Don't let one person's opinion—even a teacher's—hold you back.

This article originally appeared four years ago. It has been updated.

Joy

Woman uses funny 'man on the street' interviews with guys to explain how the estrogen patch works

"If men had to go through perimenopause, we'd have hormone therapy in vending machines."

Canva

A woman puts on her estrogen patch. A man looks baffled.

Women going through menopause or perimenopause are learning quickly that not everyone understands what we're dealing with. Which makes sense—it’s confusing even for us, let alone those who can't physically relate.

Luckily, lots of women are willing to teach. Just recently we shared the story of a woman who built the "We Do Not Care" club as a community for those experiencing this "change" in both physical and emotional ways. Our priorities have shifted. Things we once cared about, like "wearing the right bra" on errands, no longer seem that important.

Another woman on Instagram, Beth Crosby (@garbagemom), is taking it up a notch and just so happens to also be a proud member of the WDNC club. In a sponsored clip entitled "Explaining Perimenopause to Dudes," she approaches people on the street with a microphone. For her first interaction, she whips out an estrogen patch and explains to a guy, "This is an estrogen patch." She shows it to the camera as she continues, "This has saved my entire life." She then illustrates how to put it on. "This goes on my butt…"

The man has questions. "So you do this in public?" Similarly to our friends in the We Do Not Care club, Crosby answers, "I don't even give a F anymore. I'm over 40, nothing matters." She reassures him, "Don't be embarrassed," and he cheekily replies, "I'm embarrassed FOR you." She ignores this and puts it on while narrating, "And you put it close to your butt," which she then slaps. "Ah, that's the good stuff."

Next up, she talks to a woman and asks, "If men had to have periods and go through perimenopause…?" The woman quickly interjects, "We'd have hormone therapy in a vending machine." Crosby concurs. "Period."

 vending machine, hormone therapy, The Office, chips Dwight digs through a vending machine on The Office.  Giphy Peacock. NBC 

She explains to another guy, "I take estrogen and I smear it all over my face." He replies, "No you don't. Are you kidding me?" She confirms that yes, indeed, and in fact, "People put it on their vagina. Your vagina shrivels up during perimenopause." He lets an audible "yikes" and then nods and says, "Here we go, okay. Now we're in it."

Lastly, she cuts to a man who inquires, "Wasn't there like a pill or something?" To which Crosby assures, "There is help. I have been seeing an online clinic called Midi Health. They've been incredible. They've prescribed hormone replacement therapy for me and also some supplements, like holistic supplements."

Now switching between people, she explains, "So if you know any women in their mid-40s, just be really nice to them. They've got a lot going on. Thank you!" As she leaves, he—in jest—says, "Good luck with your shriveled self." She turns to the camera while sad clown music plays. He softens it up, "Maybe yours isn't though?" To which Crosby hilariously responds, "It is. Let's just be honest, it is."

Crosby makes it clear she's in a paid partnership with @midihealth, but Upworthy reached out to her and she shares that she's truly a huge fan. "It's been a game changer for me."

She also explains, specifically, how hormones have helped. "I suddenly started getting super anxious, and as someone who has dealt with anxiety my entire life, THIS anxiety felt different. It felt physical. So I finally checked out MIDI health and got prescribed HRT, estrogen (the patch) and progesterone. It was a game changer. I know it sounds dramatic and that's because it was! I'm sleeping a million times better, and my anxiety feels manageable."

The comments were extremely supportive, with one pointing out, "Educating the masses." Crosby responds, "Someone's gotta do it!"

Community

School cafeteria worker made a custom cart so a boy with dwarfism could serve himself

Julian's parents were blown away by the care and creativity that was put into creating his cart.

Julian Worsham gets a new cart.

Six-year-old Julian Worsham of Beaverton, Oregon is like a lot of other first-graders: he loves Super Mario and Taekwondo. But he has achondroplasia, the most common form of dwarfism, and goes to a school that wasn't built for kids his height.

"He's born into a world that just, in some ways, is not built for him," Julian's father, Brett, told WHAS11.

 dwarfism, adaptive equipment, cart Julian's first cart wasn't cutting the mustard.via Beaverton School District 

 

His mother did a walk-through before his first day at school to make sure he wouldn't run into any problems because of his height but forgot to check the cafeteria. [We] "noticed that where the food was, was right at his head," Heather told the Beaverton School District. Then, to make things more of a struggle, he had to carry his tray outside to the lunch benches.

The school made him a makeshift cart out of an upside-down milk crate on wheels to help him transport his lunch from the cafeteria to the benches.

"When I saw it I thought, 'Wow,'" said Enedelia Mottram, who's served lunch for the school district for 18 years. "I just wanted to help Julian, because I mean his head barely reaches the lunch line. He can't see anything."

 school cafeteria, lunch line, serving lunch Cafeteria service counters aren't designed for kids with dwarfism.Photo credit: Canva

That night, she talked to her husband, James, a metalworker, to see if he could come up with something better. He got his team together at Wright Manufacturing in Portland to create a new cart that allowed Julian to transport his lunch tray and see over the counter.

James told the Beaverton School District that he wanted to make something that Julian would be "proud to push around."

James and his team put together a badass cart with adjustable, handlebar grips just like a motorcycle that has a stool inside so he can reach the countertop. It is adorned with flames and a personalized license plate that says, "JULIAN."

Julian's parents were blown away by the care and creativity that was put into creating his cart.

  - YouTube  youtu.be  

 

"They took the time to get those license plates with his name, which is just like, they just really put a lot of heart into it. So when I saw it, the first thing I saw was actually a picture of James and his team who made the cart and I cried. It's just such a sweet thing," Heather said.

Julian loves the license plate and the flames and is now able to grab his lunch and get out to the benches in style.

"He's independent now," said Mottram. "Before, a staff member [would] have to be there to help him," she said.

Heather hopes that the story will inspire others to reach out and help other people in need.

"There's just wonderful people in this world that, you know, they have their eyes open. They're seeing needs that need to be met and they're meeting them. So I hope that other kids can get their needs met through this," she said.

Everyday heroes come in all shapes, sizes, and professions, and anyone who makes a difference in the life a child—especially a child with extra challenges—has truly earned the title. Cheers to Enedelia and James for taking the initiative to make the world a little more accessible to this vibrant kiddo.

This article originally appeared three years ago.