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communication tips

Using the FORD method to make small talk.

There are many reasons why people are nervous about entering social situations where they have to make small talk, such as a work event, a party where they don’t know many people, or at school.

Some people don’t enjoy small talk because they get frustrated talking about seemingly unimportant topics. At the same time, others are shy and afraid they’ll say the wrong thing or run out of topics of conversation.

Psychologists suggest those who are uncomfortable knowing what to say should use the FORD method. It’s an acronym that’s an easy way to remember four different topics of conversation that work with just about anyone.

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Coworkers having a communications problem.

It’s interesting how the little things we say in our day-to-day conversations can sometimes seem harsh, even without us meaning to be. Sometimes, even when trying to be friendly, we can say the wrong thing and come off as passive-aggressive or condescending.

John Bowe, a speech trainer, award-winning journalist, and author of “I Have Something to Say: Mastering the Art of Public Speaking in an Age of Disconnection,” recently wrote an article for CNBC on commonly heard phrases, especially in the professional world, that can unintentionally make us come off as rude or condescending.

Here are 3 of those phrases people commonly use that may be considered rude.

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