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13 common phrases that make people cringe (and what to say instead)

“Few things shut down a conversation faster than this one.”

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When honesty isn't always the best policy.

Ah, the awkward silence. We all pretend not to notice it—suddenly stretching our arms or scanning every corner of the room—but it's there. Sometimes it stems from something we've said, and often we don't even know why! Given how people come from such different backgrounds and upbringings, these conversational missteps are practically inevitable.

But don't worry! A touch of social anxiety never hurt anyone, and usually the solution is as simple as adjusting your phrasing. Etiquette experts and social skills coaches agree that despite our differences, certain specific phrases universally come across as tone-deaf, even when we're genuinely trying to connect. We've rounded up 13 of the worst offenders—do you catch yourself using any of these?


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“I’m just being honest”

Honesty may be a virtue, but not when it’s used like this. When someone says, “I’m just being honest,” it’s typically to justify bluntness or insensitivity, therefore absolving them of any guilt or shame from the resulting hurt feelings.

Use this instead: “Can I offer some feedback?” or “I want to be honest with you, but I also want to be kind.”

“No offense, but…”

Stop right there, buddy. With a preface like that, it’s pretty darn likely that the following sentence will be offensive. “It rarely works and often insults people,” personal and corporate life coach, Mason Farmani, warns.

Use this instead: “I hope you don’t mind me saying,” or “I’m really sorry if this comes across as rude, but…”


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You’re too sensitive.

This sentence is a one-way ticket to an emotional connection dead zone. Even if they are a sensitive person, it communicates that their feelings are invalid, and can make them feel even more alienated.

Use this instead: “I’m here for you.”

“Whatever.”

“This dismissive phrase is a conversational version of the middle finger,” Farmani says.

Use this instead: Words that reflect how you actually feel.

‘Whatever,’ what a versatile word! Depending on the context, try throwing one of these out instead:

  • “Let’s agree to disagree.”
  • “I’m not sure how to respond to this right now. Can we take a pause?”
  • “I hear what you’re saying.”
  • “I don’t feel strongly either way—what do you think is best?”

gnome, sign, whatever, go away, social skillsWith “whatever,” you might as well be saying “Go away.” Photo by John Bussell on Unsplash

“Calm down.”

Genuine question: has this ever worked on anyone? “Rare is the person who is actually made more calm when told to 'calm down,’” explains Nick Leighton, an etiquette expert and co-host of the weekly podcast Were You Raised By Wolves?

Use this instead: “Take your time. I’m here when you're ready.”

“You always…” or “You never…”

These words are conversation poison because they’re disproportionate generalizations. “They put the other on the defensive and start a confrontation,” reports Farmani.

Use this instead: An ‘I’ statement.

Instead of saying “You never help me,” shift to your experience and the impact of that lack of assistance to, “I felt overwhelmed this morning when I was making the kids' breakfast by myself. I’d love some help before work.”

Be specific, assertive (but kind), and show empathy.


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“I told you so.”

Congrats, do you want a cookie? Saying this serves no purpose, besides making yourself feel superior. It adds nothing to the conversation and makes the other person feel even worse—like you’re running a victory lap around their mistake.

Use this instead: “I’m here if you want to talk about what happened.”

“Not my problem.”

This is a lack of empathy slap in the face! Even if something isn’t your responsibility, there are more considerate ways to communicate that.

Use this instead: “That sounds tough. Have you tried [RESOURCE] or [SUGGESTION]?”

Or, if you’re open to hearing what’s on their mind: “I’m sorry you’re going through this right now. Is there a specific way I can support you?”

people, couch, arms crossed, mad, argumentJust because it's technically not your problem, you might be creating a brand-new one. Photo credit: Canva

“You wouldn’t understand.”

Saying this creates an instant, impenetrable, icy barrier between you and the other person. Few strings of words shut down a conversation like this one, because of how dismissed the other person feels as a result.

Use this instead: “Have you ever felt [describe a relatable emotion or situation]? It’s something like that.”

“Actually…”

In grammar, ‘actually’ serves a contradiction or correction, which can make the other person feel demeaned. “The primary goal in social interaction is to be understood by fellow conversation participants. If that is accomplished, it should not matter what the exact phonetics and syntax of the speech are,” writes Benjamin Davis of The Michigan Daily.

Use this instead: “That’s an interesting point. I see it a bit differently—do you mind if I share?”

Or, if it’s just a simple correction: “In my understanding…”


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“I don’t care.”

Even if it’s true, do you have to say it so dismissively? Being on the receiving end of this can feel disheartening. Or, as one social communications expert put it, “It’s a phrase that can immediately create distance and a sense of disconnection in a conversation.”

Use this instead:

There are many ways to not care, and things to not care about. So, try these:

  • “I’m flexible.”
  • “I’m good with whatever you choose.”
  • “No preference here.”
  • “Sounds like you’re [INSERT EMOTION]. Thanks for sharing that with me.”

“That’s stupid.”

Well…now what? Where can a productive conversation possibly go after a statement like this?

Use this instead: “I’m not sure if I understand. Can you walk me through your thinking?”

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“Why are you being so dramatic?”

“This is a way of invalidating your feelings and treating them as a defect rather than a perfectly normal part of communicating,” Farmani explains.

Use this instead: “Is there something specific that’s making this feel especially hard right now?” Even if they may seem extreme, instead of labeling their actions as "dramatic," try to understand what’s going on behind the scenes and driving that emotional response.


Human empathy is at the core of social skills. To get better at conversations, it’s best to avoid phrases that dismiss, belittle, or invalidate others—whether that was your intention or not.

“How we speak shapes how others see us,” as one expert puts it. “A little extra care with our words can mean the difference between connection and conflict.” So, in your very next conversation, keep in mind: it’s not just about what you say, but how you say it. There are ways to be truthful about your thoughts and opinions without being dismissive. And leave these 13 phrases at home, please!

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Communication expert shares 2 'subtle yet powerful' things to help us stop saying 'sorry'

So many of us are guilty of this.

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Time to break the habit once and for all.

Nearly all of us have added a quick “sorry” to the beginning of a written or spoken sentence, be it to soften a statement or to maintain an air of politeness. But when starting off with an apology becomes a default way of communicating, it can indicate low self esteem, people pleasing tendencies, or insincerity. Needless to say, none of these things make for successfully getting your message across.

For many people (especially women) over-apologizing stems from being taught that niceness equals likeability. But while genuine apologies of course have their place, habitual, involuntary use of the word “sorry”—especially when a person isn’t at fault for anything—ends up being a form of self sabotage…often in spaces where you need confidence the most.

As keynote speaker, andCNBC Make It contributor Lorraine K. Lee explains, “sorry” is a common form of minimizing language, a topic she regularly talks about. Similar to “um” and “just,” “sorry” undermines what you’re actually trying to say.

communication, communication expert, social anxiety, social skills, social tips, communication tips, better communication, cnbc make itA woman trapped in a boxPhoto credit: Canva

Luckily, Lee has a pretty simple process for breaking the habit.

How to stop saying “I’m sorry”

First and foremost, Lee suggests tracking just how often you might say or write “sorry.”

“The volume may surprise you,” she warns.

According to Sage Therapy, it might be helpful to note what circumstance you were dealing with at the time. Was it at home or at work? Were you dealing with strangers? Did nerves come into play? All of these factors might help identify what sorts of situations, people, or general moods might trigger the behavior.

communication, communication expert, social anxiety, social skills, social tips, communication tips, better communication, cnbc make itA nervous man at a work meetingPhoto credit: Canva

From there, Lee says these two “subtle yet powerful changes” can instantly make your communication stronger, even if you don’t eliminate “sorry” from your vocabulary entirely:

1. Swap apologies for appreciation

For example, instead of saying “sorry I’m late,” Lee suggests using “thanks for waiting.”

2. Cutting right to the chase

Barring when you legitimately need to own up to a mistake, Lee advises doing your best to “trim” the use of it from conversations. For example, saying, “I’d like to add a quick thought” instead of, “Sorry, can I jump in?”

This can go for delivering feedback as well. For example, instead of: “Sorry if this is off base…” Lee says you can use “one thing to consider is…” Alternatively, you could also find additional swap words. For instance, instead of “I’m sorry but I think we should x,y,z,” try “Hear me out, I think we should x,y,z.”

communication, communication expert, social anxiety, social skills, social tips, communication tips, better communication, cnbc make itA person being assertive at a work meeting.Photo credit: Canva

As with changing any habit, it takes practice, and, as Lee noted, “small but intentional steps.” It’s not about getting anything perfect, but rather about eliminating whatever self-made barriers that might be keeping you from expressing your most confident self. This of course is helpful in everyday life, but it’s especially crucial around clients, coworkers, and bosses.

At the very least, it helps us remember that, as Lee put it, “You deserve to take up space just as much as the next person.” and that’s a pretty good mantra to live by. Sorry not sorry.

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Simple '30-second rule' can help you win every conversation, even if you're a little awkward

You only have to remember one thing.

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A man and two women having a fun conversation.

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There’s no one alive who doesn’t feel some anxiety about making small talk with other people. The difference is that some confront their fears because they know the incredible benefits that it can mean for their social life, romantic prospects, and careers, while some shy away and miss out on many opportunities.

Many people who avoid small talk believe those who excel at it are naturally charismatic or have been blessed with the “gift of gab.” However, many great conversationalists honed their skills and have a set of rules, techniques, and strategies they use when speaking to people, just like how people who do improvisational comedy or acting have a set of rules to follow to put everyone on the same page. Confident, sociable people may make engaging with others look effortless, but that’s because they have a strategy.

conversation, fun office, men and woman, funny conversation, jokes, levityA group of coworkers having a laugh.via Canva/Photos

What is the 30-second rule?

New York Times bestselling author and founder of the Maxwell Institute, John C. Maxwell, had a rule whenever he started a conversation: “Within the first 30 seconds of a conversation, say something encouraging to a person.” This can work in any social or professional situation, for example:

At work:

“Wendy, I heard you did great on yesterday’s conference call.”

“Frank, I hear the clients really love working with you.”

At a party:

“Mohammed, I really loved those pictures you posted on Instagram on your trip to Mexico.”

“Sang, are we going to get some of your incredible barbecue today?”

On a date:

“Thanks for choosing such a great restaurant, it has such a nice ambiance.”

“I really like the way your necklace brings out your eyes.”

date, conversation, laughs, jokes, salads, dinner, restaurant, cafeA man and woman joking on a date.via Canva/Photos

Whether you are complimenting, relaying positive information about the person, or encouraging them, the key is to pump them up and make them feel good about themselves. The 30-second rule fits nicely into Maxwell’s overall view of relationships: “Those who add to us, draw us to them. Those who subtract, cause us to withdraw,” he said.

The key to giving the other person encouragement is to do so genuinely. If you aren’t genuine with your compliments or words of encouragement, your words can have the opposite effect and make the other person feel like you are being condescending.

How does encouragement make people feel?

encouragement, poeple in blue shirts, luaghs, my bad, smiles, supportive peopleA man making a joke with other people in blue shirts.via Canva/Photos

Studies have shown that when people hear words of encouragement, they feel good and have a burst of energy. Psychologist Henry H. Goddard studied tired children and found that they had a burst of energy when he said something encouraging to them. But when he said something negative, they became even more tired.

Ultimately, a direct connection exists between being likeable and being genuinely interested in other people. William King said, “A gossip is one who talks to you about other people. A bore is one who talks to you about himself. And a brilliant conversationalist is one who talks to you about yourself.”

Every time you start a new conversation with someone, take the opportunity to share some words of encouragement with the other person, and you’ll be on your way to being seen as a brilliant conversationalist.

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Joy

17 life hacks that are 'so good' people almost didn't want to share. But thankfully, they did.

Some tricks for winning arguments, stopping Karens, and finding your car keys.

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A man and woman flirting at a party.

Have you ever had a secret trick that you didn’t want to share with anyone? Some families have recipes they are sworn never to share with outsiders. Other folks have tricks they use at work that give them a competitive advantage that could be used against them if they let it out of the bag. Other people use secret techniques to be likable but fear being seen as manipulative if they share them.

Everyone has their own “secret sauce” that makes them unique. A couple of hundred of them were very kind and shared those secret life hacks on a recent social media post where someone asked, “What’s a life hack so good you almost don’t want to share it?” They received over 3500 responses, and we culled the best from them to make our readers’ lives easier.

The advice covers everything from how to win an argument to finding precious metals at your local second-hand store. The life hacks that are “so good” also include ways to prevent potentially aggravating people from getting in your face and the power of learning how to smile.



Here are 17 life hacks that are “so good” that people almost didn’t want to share them. (Thankfully, they did.)

1. That's where it goes

"If you look for something and it's not in the first place you look, THAT IS THE PLACE WHERE IT GOES. So when you find it, put it in the first place you looked for it."

2. How to argue (from a lawyer)

"When arguing about something, ask what their interests ('why' they want/don’t want something) are rather than their position. Usually, it’s easier to come to an agreement if you approach a conflict from this angle. Also, conceding a minor point during the argument 'you’re right about x' and 'I don’t disagree with y' tends to lessen the guard of your opposition and thus making it easier to get what you want out of them."

"I just saw something similar to this. If you and another person are arguing over who gets a lemon, you’ll eventually agree to just cut it in half. But if you ask why they want the lemon, you’ll find out one person wants to juice it and one person wants the skin for zest for a recipe, so each party can have 100% of what they want if they just take the time to see the 'why' of the other person."

"Whenever arguing with someone and it's going round and round trying to come up with a compromise, ask 'what does a solution look like to you?' Half the time they got no clue the other half is something you willing to compromise. It has cut down every single argument in my relationship."


3. How to stop a 'Karen' in their tracks

"I work as a receptionist, and my supervisor always asks me how our guests like me even if they are rude to other staff. My trick is when someone is checking in that looks like a typical Karen I always give them a compliment like 'where did you get your nails done? They are so pretty!' It usually works."

"I used be in maintenance for a huge school district. Whenever I was sent to a school where the office staff had a reputation for being cranky complainy crabby pants, I had a whole song and dance I'd run through when I got there. I'd walk into the office with a big smile, acting like the nicest person in the world, just a big dumb puppy who has no idea this is a "crabby admin" school. Then, when the timing is right, I'd let slip the casual comment of 'I really like coming to this school, everyone is so nice!' It's like a magic spell. The grumpuses always tried to live up to my unrealistic view of them, and were always at least reasonable, if not downright pleasant. It always felt like cheating, but really all I was doing was setting an example they wanted to follow."

4. Buy the same socks

"Find a pair of socks you really like. Buy like.... 40 pairs. Throw out your other socks. Now you can just grab any two socks and have a pair. Get a hole in one? Throw it out. You still have tons of others of the same."



5. The 3 hobbies rules

"I was thinking about what I need to be happy, and came to the conclusion that I need 3 hobbies: one creative, one physical, and one social. For social, I do board game nights weekly. This ensures I have something planned for the week to look forward to. For physical, I go to the gym, which, to be honest, I hate and have always hated, so I took up bouldering too. This is a great hobby because it can also be very social, and it's also just fun. And for creative, I dabble in things like drawing, knitting, and other needlework. I also throw in reading here too, because it can make you think and imagine. If you play D&D, this can also combine with social. I've been extremely happy since figuring out for myself. I've always had a list of hobbies I want to try, but this helps me organize them."

6. Learn how to smile

"A genuine looking— and I say looking because it doesn’t need to actually be genuine, smile. It will disarm people making them more comfortable around you, you’ll be more likely to get dates, you’ll be more likely to get jobs, you’ll be more likely to make friends, your dating profile will look better, your wedding pics will look better, hell your social media will look better. Learn how to smile. Look it up on YouTube."



7. The bathroom test

"Being in the restaurant business for over 20 years now, if you go into a restaurant and their bathrooms are dirty, then get out of there. It means most likely, of course, not always, that their kitchen is just as dirty. If the general manager doesn’t care about what the guests can see, he’s definitely not caring about what the guest can’t see and that gets you such a higher chance of food poisoning."

8. Wake up a little earlier

"Getting up consistently to start your day at a reasonable hour - regardless of intent to go anywhere or do anything - really does give you extra time in the week to get sh*t done."

9. How to make someone like you

"To get someone to like you, ask them two questions, then after the second one, validate their response. Repeat. That's it. It's alarmingly effective. Just ask them any question about something they seem like they might want to talk about. hobbies or job or whatever. if you dont know anything about them, ask about the best place they've traveled, or would like to go if they haven't traveled. then, whatever they say, just ask a follow-up question about it. Then whatever they say to that, just say something positive that supports their opinion. it can be as simple as 'that seems really cool' or something more specific that shows you've been listening and agree/support them."

10. Visualize your life

"Ask yourself what your ideal happy life would look like, and then isolate each aspect as an objective to work towards, always breaking down larger goals into smaller doable steps. Makes things seem less daunting and gives you feasable objectives to work towards."



11. Know the goal of the conversation

"Before entering any difficult conversation, conflict, apology, request, etc, you should know what your goal of the conversation for yourself is. What do you want the outcome to be? How do you want this interaction to end? How do you want both parties to be left feeling? Know this first, then practice running both sides in your head a few times. Crucially, this prepares you direct the conversation for the outcome you want, instead of just saying what you really want say. Know your goal, and you’re way more likely to reach it."

12. Thrift store jewelry

"Second-hand shops—check the jewelry because, funnily enough, the volunteers working there probably don't know much about gold. I make a fair good chunk of cash a year going through jewelry at thrift stores."

13. Bake bacon

"Piece of parchment paper over any type of pan. Bam, no mess. People boiling it in skillets on the stove are living in the stone age."



14. How to talk to new people

"When the conversation starts to die or needs a pick me up, ask what the people around you did that day. It sounds really simple, but not a lot of people get asked this question regularly, so it’s likely you’ll get a genuine answer and make the person feel like you’re interested and invested. This is my hack for work events, family you haven’t seen in ages, or a friend of a friend you just met and your mutual friend just left you two alone. I think it’s safe to assume it would be a good icebreaker on a first date as well."

15. Self-control through pain

"The only thing in control of your mind and body is you. Go stand out in the rain and fight the instinct to flee inside. Find your zen. Overcome your base instincts and then figure out how to apply them to the rest of your life. Hunger, anxiety, self-esteem issues, etc, all things to overcome, master, and control."

16. Easy investment

"Invest (a portion of ) every paycheck into an S&P 500 index fund. It’s easy, the fees are incredibly low (nobody seems to understand mutual funds that are not index charge a fee! and if you do it consistently you will end up with money. Proven through depressions, recessions, and large-scale wars. That is all."

17. Know their name

"When a customer service person (finally) answers the phone and says 'my name is [NAME], [something something] how can I help you?' I make a note of their name and say, "Hi [NAME], how's it going/how are you doing?" in a friendly, conversational tone before introducing myself & my issue. Customer service is a soulless job and involves dealing with a lot of belligerent people, so setting the tone and establishing a rapport by mentioning their names makes it a little more personal and tends to lead to better outcomes. Can probably expand this to all interactions, tbh."

This article originally appeared in January.
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