upworthy

communication tips

Image via Canva/pixelshot

Man shares 8-word phrase that he learned from mentor to avoid burnout and be a better professional.

Burnout is a real struggle among American workers. According to a 2025 study released by Moodle, 66% of Americans reported feeling burnout from their jobs. And in another 2025 workplace poll conducted by the National Alliance on Mental Illness (NAMI), workers reported high rates of “burnout,” “stress,” and “overwhelm.”

To help others, a man struggling with burnout in his career shared in a since deleted Reddit post how his mentor taught him a simple phrase to use with his boss to better manage expectations while seemingly helping him appear more professional.

"A lot of us early in our careers say yes to everything. That’s how you burn out fast," he wrote, before sharing that a mentor taught him an eight-word phrase that helped save his career: "I can do it, but not by then."

burnout, feeling burned out, burned out, stressed, exhausted Tired TV Land GIF by TV Land Classic Giphy

He went on to explain, "Instead of: 'I can’t take this on', say: 'I can take this on, but realistically it’ll be done by [X date].' This does three things: Shows you’re willing, not lazy. Sets realistic boundaries without burning bridges. Teaches others to respect your time."

The employee concluded, "The irony? You’ll usually be seen as more professional — not less — because you’re managing expectations instead of dropping the ball."

The advice resonated with many other workers, who also shared how they manage their boss' expectations of them.

"So true," one commented. "Setting expectations early and offering a realistic alternative saves so much headache down the road."

@melrobbins

This is why you feel so burnt out and tired... Thank you @Jay Shetty for having me on this episode of @On Purpose Podcast! #melrobbins #letthemtheory #boundaries #ownyourdecisions

Another shared, "I've been doing this more and more, after working my role for a few years I have a decent understanding of a manageable workload with consideration of having stuff thrown on my lap or having time for training. Kind of funny because I'll say 'I can get it done but not this week, maybe next week or the one after that.'"

They added that this can help take pressure off you. "Suddenly this places accountability on my supervisor to even do a little work by looking further into it, due dates, priority and it will turn into nothing of importance or they'll find a coworker that actually has nothing else going on to delegate it to or end up doing it themselves (because they probably had nothing going on anyway)," they explained. "I always tell them to let me know if I can still assist. Just consider how to set boundaries that work for you and how to present those boundaries to be for the company's benefit."

boundary, boundaries, healthy boundaries, implementing boundaries, boundary work Paramount Network Kelly GIF by Yellowstone Giphy

How to use it

To help others implement the phrase, another employee shared the best way to use this advice in a conversation with your boss: "'I see you're asking for X, Y and Z. Realistically we can accomplish X and Y in that timeframe. How about we take a phased approach to this project? X and Y can be Phase 1 and get out on time, and we'll consider Z Phase 2 to be completed after the discussed date.'"

The user noted that this has never failed them. "Phased approaches work almost every single time for me," they added. "It lets the person you're working with know that you deem all parts of the projects acceptable and important, but also gives them the chance to meet you half way, while eventually getting exactly what they wanted."

Communications expert Vinh Giang and work colleagues fighting.

The golden rule of improvisational comedy is “Yes, and;” it's the basic principle everyone in the troupe must adhere to to accept and build upon each other’s ideas. When someone enters a scene and says, “It’s nice weather today, isn’t it?” their partner should respond with something like, “Yes, and the clouds are magnificent.” If they negate the statement with, “No, it isn’t," then the scene will quickly become dead on arrival.

In addition to making it easy for improvisational artists to collaborate and build upon one another’s ideas, rhe “Yes, and” philosophy also fosters an environment where people are free to share their ideas and experiment. The underlying concept is that there are no bad ideas, and we can make everything work as a team.


How to use 'Yes, and' to your advantage

Communications expert Vinh Giang is a big fan of the “Yes, and" concept, and he believes it's beneficial not only in the world of improv, but also in our everyday interactions. It enables us to transform any negative situation into a positive one by accepting people’s criticisms and then turning them into a constructive outcome. He calls “Yes, and” the “best conversation technique ever.” Giang is a keynote speaker who teaches communication and presentation skills, as well as performing magic.

He explains it in the video below.

@askvinh

This is the power of saying YES AND. Most people say YES BUT in a conversation which doesn't build on their response, it actually negates it. If you want to keep a conversation going in a positive direction, use YES AND more!

“No matter what somebody says to you, even if it's negative, someone says to you, ‘Look, your product is too expensive.' 'Yeah. And the reason why that is is because we put more into R&D,'" he said in a viral TikTok video. “Anytime you use ‘Yes, and’ in a negative situation, it steers the conversation in a positive direction.”

Giang even believes that it’s ok to use “Yes, and” when someone insults you, because it gives you the chance to build on their criticism. “It’s like, ‘Yes, and you're right, sometimes I can be a bit of an idiot.’ It requires you to remove your ego, though, and then it just doesn't give them [anything to] stand on,” he says.

- YouTube www.youtube.com

The communications expert says that it’s crucial to use the word “and” and not “but” after the “Yes.” You can reply with the same message; however, using “but” negates their idea. “All of a sudden, when you say ‘Yes, and’ you're taking it in a positive direction. You say ‘Yes, but’ you're taking it in a negative direction," Giang continues.

Here’s how one word can change the meaning of an entire conversation:

Client: "Your services are too expensive."

Positive response: "Yes, and the reason is we spend more on research and development. So we have more features."

Negative response: "Yes, but the reason is we spend more on research and development. So we have more features."

The “Yes, but” response sounds like you are making an excuse or pushing back. The “Yes, and” approach is much more inclusive and enthusiastic about collaboration.

- YouTube www.youtube.com

Giang does a great job teaching people the power of using “Yes, and” even when you may have to take a loss to get your way. However, beneath the tactic lies a bigger idea: putting your ego aside to accept what the other person is saying, even if it's negative, and paving the way for continued collaboration. That's a much better approach than being defensive and ending the conversation, or worse, starting an argument. “I again take that path because I'm just not interested in just arguing for blatant argument, I'm just not interested in that,” Giang says.

A woman can't believe what she just heard.

Getting caught off guard by a rude comment from a coworker, family member, or total stranger can throw you for a loop. You immediately start wondering how you should respond. Should I insult the person right back or play it cool without stooping to their level? Everyone is going to be thrown by a disrespectful comment at some point, so it’s good to have a response in your back pocket for that moment when it comes.

Communications expert Jefferson Fisher provided a great response that we can all use recently on the Mel Robbins Podcast. Fisher is a Texas board-certified personal injury attorney and one of the most respected voices on argumentation and communication in the world. He is also the bestselling author of The Next Conversation: Argue Less, Talk More.

@melrobbins

If you've ever wondered if there's a correct way to respond to disrespect, try out this method from lawyer and communication expert, @Jefferson Fisher. Check out this episode of The Mel Robbins Podcast, for more communication tips from Jefferson! 🎧 “How To Handle Difficult People & Take Back Your Peace and Power.” #melrobbins #melrobbinspodcast #communicationtips #dealingwithdisrespect

How to respond to a rude or disrespectful comment

Fisher told Robbins that the first step in responding to the comment is nonverbal. You say nothing. “A lot of silence. So often, if you just wait 10 seconds that you're gonna add distance between what they said and how you're going to respond,” Fisher said. “They're saying this to get something out of you, cause in that moment, they're feeling something, whether it's a fear or an insecurity, whatever it is, you're not going to deliver on that same plane that they are.”

The next step is to let the rude person know that their behavior will not be tolerated in a confident manner.

“So somebody says something disrespectful, you give enough silence to make sure that it's a little awkward, and then you're going to say something to the effect of, ‘That's below my standard for a response.’ All of a sudden, you're now making it clear that what you just said was beneath me. And I don't respond to things that are beneath me in that way.”

disrespect, rude communications, social skills, silence, how to respond, bad comment A woman covering her mouth.via Canva/Photos

Throw it back on them

If you prefer to put someone back on their heels instead of squelching the situation as Fisher recommends, John Bowe, a speech trainer, award-winning journalist, and author of I Have Something to Say: Mastering the Art of Public Speaking in the Age of DisconnectionI Have Something to Say: Mastering the Art of Public Speaking in the Age of Disconnection, says that you should respond with a question: “Do you really mean that?”

“Say it with outrage or dripping sarcasm, with raised eyebrows or deadpan calm. It doesn’t matter. This phrase is quietly disarming and deceptively powerful,” Bowe writes for CNBC. Bowe says the response does two great things for you. First, it gives them a chance to reconsider their words because most rude comments are said without thinking. “By responding with curiosity instead of defensiveness, you’re holding up a mirror. Often, that’s all it takes for the other person to walk back their offense,” he writes.


After the person is asked if they meant what they said, they can double down on their rude comment, but they are probably more likely to backpedal or apologize.

Unfortunately, it’s a fact of life that, unless you live under a rock, you’ll have to deal with people making rude comments. But the best thing you can do is to prepare yourself to confidently put someone in their place so they’ll think twice about ever being rude to you again.

A woman who talks far too much.

There are people among us who have no idea that a conversation should be a balanced back-and-forth between two or more people. Instead, they monopolize the conversation, going on and on without letting anyone get a word in edgewise. What’s worse is that they often have no idea how to take a hint and miss all of the verbal and nonverbal clues that they should stop.

These situations can be incredibly frustrating because you don’t want to be rude and tell them to stop, especially if it's a coworker or someone you have to see every day. But, at the same time, they are being incredibly rude by taking up your time and they're being selfish by not allowing you to contribute to the discussion.


A Redditor on the Social Skills subforum was fed up with a coworker who wouldn’t stop talking and asked the posters for some help. “There's this person at work who will corner me in the break room and talk for 20+ minutes about random stuff,” the person wrote. “They're nice enough, but I just want to eat my lunch in peace sometimes. I've tried saying ‘Well, I should get back to work,’ but they just keep talking. What are some polite but firm ways to extract myself from these conversations?”

The posters provided numerous verbal and nonverbal cues to get out of conversations with someone who won’t stop talking. Many also reiterated the point that it’s not rude to get up and walk away from someone who won’t shut up, especially if they were being inconsiderate in the first place.


Here are 17 ways to end a conversation with someone who talks too much

1. Pause, walk away

"At the very first semi-break in the monologue (time their breathing if you have to), you say, 'It sounds like you had a really great time (or other filler appropriate to the discussion). I’d love to talk, but I’m on a tight schedule.' AND WALK AWAY WHILE YOU’RE TALKING. It’s the last part that’s crucial. Those people just will not stop."

"Just this morning I had to basically do that: 'I really must be going' with a smile and wave, standing up and walking away to a woman still talking."

2. Grab their arm

"If they don't stop talking long enough for you to say, 'Great talking with you, I gotta run,' then you put a hand on their arm and SAY IT ANYWAY. I know you say they're 'nice,' but those who take up others' time with excessive talking are not being nice. They may think they're nice, but TIME is your most valuable asset! Also, don't spend a lot of time worrying about appearing rude. (since they obviously aren't worried about that!) They are just looking for an audience, ANY audience. People like this don't take hints, and often don't take direct feedback well. They just keep doing it because it's compulsive."


3. Slap your knee and go

"At conferences and such I say something like 'lovely chatting, you’ve got my phone number let’s stay in touch, I’m going to circulate as there a few more people here I have to talk to before the event is over.' As I’m British, I can also just slap my knees and say 'right' and other people get the message."

Further explanation...

"While sitting down, literally slap your own knees (well, a little above the knees, really) so it makes a bit of a sound. When English or Australians do this, they say, "Right!" and then stand up, and everyone knows it's time to go."

- YouTube youtu.be


4. Walk 'em back

"I used to have an employee who would constantly stop working,(shipping department) wandering away to chat and gossip with everyone. Of course, it was a distraction for everyone. She would show up at my office and walk in already talking. So the minute she showed up I would stand and continue the discussion while walking her straight back to her work station. I would then remind her I have work to do and exit the conversation. I would do this multiple times a day."

5. Understand they are being rude

"The first thing to realize is that the 'monopolizing' offender is being inconsiderate (not caring about you, not thinking about you, not considering your interest level or needs) in the first place. They may be socially oblivious or more likely just so self-centered that they don't think about other people until they are forced to. That means you are perfectly justified if you have to use actions that might normally appear abrupt to protect yourself from them."

6. The 'anyway' get away

A good 'anyway' is a goofy way to break things up and move on. If they don't stop talking, you sometimes need to cut them off and move on. It may be rude, but who's wasting whose time in the situation?"

"Anyway... and get ur ass away from them."


7. Close the door

"I slowly closed the door while they kept talking. It felt like comedy lol. For me, it seemed rude, but I’m not sure that they registered what happened?"

"Don’t open the door. They are still talking."

8. Slow escalation

"These people are used to being told off. You start politely and keep escalating your 'Stop Talking' requests until they do. Each and every time. They’ll get it."

9. How to end a chatty meeting

"So one day we had this meeting with another company and that started happening, and the owner of the other company said 'good meeting!' And wow, the meeting was just over. And I realized even if I wasn’t the leader, I could do the same thing. Basically, anytime I’m in a meeting and it starts running down, I just say 'good meeting!' And the meeting is always over."

10. Try the blunt approach

"You don’t need to worry too much about being rude to them because they don’t get social cues anyway. Just say, 'No time for stories today. I need some downtime by myself.' And walk away even if they’re still talking."

"Exactly. Placating them by dodging the issue just kicks the discomfort down the road. Sure, it's blunt, but there's nothing wrong with coming right out and honestly saying 'Hey, sorry, I just want to have some quiet time.'"


11. Delay the conversation

"I had a similar coworker and honestly felt bad because I knew they were just lonely, but I also really need my lunch break to mentally reset. I just asked 'Can we catch up after work?' Then I’d sit down, pop my headphones in, or start eating. It felt weird at first, but they actually respected it once they realized it wasn’t personal, just me needing some space."

12. Play the opposite card

"'Hey, seems like you decompress by talking, but I decompress by having quiet time to myself. I don't think we're compatible to share break time.'"

13. Don't ask questions

"It is frustrating because you really can’t ask questions to this type of person. Even if you want to know something, the knowledge that their response will include a hundred more details than you needed makes me keep my mouth shut. Where is the self-awareness? Are they so eager to engage with others because they don’t understand why people tend to distance themselves from them, or because they overwhelm those who are too polite and don't know how to escape until it’s too late?"


14. The Uno reverse card

"In Ireland, we say 'well I’ll let you go, sure.'"

15. Set the conversation timer

"Before they start talking or right after, you can say you have only one minute. Around when you think it's been a minute, politely say you have to go or just walk away."

16. Compliment them, set rules

"I've dealt with this by approaching the person when they're not mid monologue, and going: 'Hey there. I really appreciate how friendly and outgoing you are, you're super genuine to talk to (clarifies it's a problem with the convos themselves, not a personal attack). I have some social anxiety, and I've noticed I have a hard time cutting into the convo around extroverts (neutral framing of core issue). I think we could figure out how to end our chats so that you don't feel like I cut you off, and I don't feel more anxious when I have to go ('we' puts y'all both on the same side to problem solve, not competing).'"

17. Act supremely disinterested

"If you're in a situation where you do not want to leave the space (ie, in the break room during a break) and they do this, that can be more difficult. In practice, for a coworker that you have to see every day and don't want to burn bridges with, your options outside of avoiding the space may be limited. you can try subtle techniques - ie, don't make eye contact or look up when they start talking at you, say hi softly/tiredly, keep saying, 'what?' repeatedly as tho you're distracted and not paying attention to what they're saying, check your phone a lot - but, some people are so oblivious/feel so entitled to your attention that it may not work."