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conversation tips

Health

Experienced psychologist says this overlooked trait is 'essential' when making small talk

It'll make people think you're captivating.

via Canva/Photos

Some folks chit-chatting at a party.

Making small talk with someone you don’t know very well can cause a lot of anxiety. What if you get stuck in a boring conversation about the weather? What if the conversation loses momentum and you both stand there silently? What if the person thinks that you’re boring?

Psychologist Jennice Vilhauer, Ph. D., has some great advice to make you feel better equipped to talk with a stranger at a party or on a first date. The big takeaway is that people will find you interesting, not necessarily because of what you say but how you make them feel. Vilhauer says that curiosity is one of the most vital conversation skills most people don’t consider.

Vilahuer is the developer of Future Directed Therapy (FDT) and author of the best-selling “Think Forward to Thrive: How to Use the Mind's Power of Anticipation to Transcend Your Past and Transform Your Life.”

What’s the best way to make small talk?

“One of the most underrated skills that can transform your dating life is curiosity,” Vilhauer writes in Psychology Today. “Not only does curiosity provide you with important information and make you a better conversationalist, but it also signals interest, openness and emotional intelligence—qualities that create deeper relationships.”

The funny thing is that, according to Vilhauer, most people aren’t taking advantage of this conversation superpower.

“It is surprising how many people report going on dates where the other person only talks about themself,” Vilhauer continues. “The talker might be having a great time because they enjoy being listened to. The other person, however, feels like the talker is disinterested, and he/she is probably quickly losing interest, too. Dating someone who doesn’t ask questions can feel like talking to a wall. Everyone, no matter who they are, has a story and wants to be understood.”

The key to being curious in a conversation is to ask plenty of open-ended questions that encourage the person to give a detailed response. If you’re talking to someone and they say, “I was born in Omaha, Nebraska.” Don’t counter with, “Great, I was born in Milwaukee.” The best thing to say is, “That’s cool. What did you like about Omaha?” or “Do you miss living in the Midwest?”

Here are some examples of open-ended questions that make you appear courteous.

“How did that make you feel?”

“What are they like?” (When they bring up a person from their life.)

“What’s your favorite memory of (thing from the past they discussed)?”

“What did you do next?”

If you show that you are genuinely curious, the person you’re talking to will take a shine to you because people enjoy sharing about themselves. They’ll also appreciate that you took the time to get to know them. Even if they spoke most of the conversation, they’d go home thinking, “Wow. They were really interesting.”

How much should I talk in a conversation?

This advice comes with a caveat. You shouldn’t be listening 100% of the time. Studies show that the best ratio for talking to listening is 43 to 57, so you let the other person do most of the speaking, but be sure to share about yourself as well.

Being curious in conversations isn't just about making the other person feel good. It also gives the conversation a greater chance to move from surface-level details, such as basic biographical information or what they do for a living, into the world of specific experiences, ideas and perspectives.

Curiosity can take your small talk and elevate to medium talk and even deep conversation.

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Mental Health

Stop struggling with small talk by using the simple 'FORD method'

This'll make your next party a lot easier.

via Gary Barnes/Pexels

Using the FORD method to make small talk.

There are many reasons why people are nervous about entering social situations where they have to make small talk, such as a work event, a party where they don’t know many people, or at school. Some people don’t enjoy small talk because they get frustrated talking about seemingly unimportant topics.

At the same time, others are shy and afraid they’ll say the wrong thing or run out of topics of conversation. Psychologists suggest those who are uncomfortable knowing what to say should use the FORD method. It’s an acronym that’s an easy way to remember four different topics of conversation that work with just about anyone.

According to Nicole Arzt, M.S., L.M.F.T at Social Self, FORD stands for Family, Occupation, Recreation and Dreams.

Family

Just about everyone has a family, so it’s a great way to ask someone to share some information about their personal lives without being too forward. Arzt suggests the following questions when making small talk:

Do you have any siblings?

How did you two meet? (if you are meeting a couple for the first time)

How old is your child?

How is your____ (sister, brother, mother, etc.) doing since ____ (event that happened?)

Occupation

Just like a family, almost everyone has a job. Or, if they do not, that can be an interesting topic as well. Here are some starter questions you can ask someone about their job.

What do you do for a living?

How do you like working at _____?

What’s your favorite part of your job?

What made you interested in becoming a _____?

Recreation

You can learn a lot about a person after knowing how they spend their free time. It’s also an excellent way to determine if someone is like-minded and shares the same interests. Here are some questions to get the ball rolling:

What do you like to do for fun?

Have you watched (or read) ______(popular show/book)?

What are you up to this weekend?

Dreams

Learning someone’s hope for the future can tell you much about who they are on a deeper level. They may have just told you about their current job or how they spend their time. But, ultimately, what do they wish to do with their lives? Here’s how to ask someone about their dreams.

Where do you hope to be working in the next few years?

Where would you like to travel?

What’s something you’d like to try in the future?

Would you ever consider trying _____ (particular hobby or activity)?

Arzt also notes that you shouldn’t just be an interviewer. You have to talk about yourself, too. In other words, you need a mutual take-and-give. “Pay attention to someone else's answers and think about how you can draw from your own experience to connect," she wrote.

Not sure how much to say during a conversation? Follow the 43:57 rule. A numbers guy at Gong.io analyzed over 25,000 sales calls with AI and found the perfect speaking-to-listening ratio. Sales soared when the salesperson talked 43% of the time and listened for 57%.

Even though this insight is from business calls, it applies to everyday social interactions. It's really about listening and making the other person feel special. After all, who doesn't love feeling heard and appreciated?

This article originally appeared last year.

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Education

Expert shares the one way to be in a 'position of power' when talking to someone intimidating

A communications expert shows you how to be comfortable in a tense situation.

via Tim Gouw/Unsplash

A woman in a tough job interview.

We’ve all been in conversations with intimidating people. It could be the boss, someone you met at a party who is highly intelligent, or a date with someone you want to impress but are feeling a bit uncomfortable.

In all these situations, there is an imbalance of power and you feel like you’re on the high end of the teeter-totter.

To learn how to give yourself a bit more power in the interaction and even the upper hand, we need go no further than the landmark book on communications, Dale Carnegie’s 1936 classic, “How to Make Friends and Influence People.” In the book, he writes, “Be a good listener. Ask questions the other person will enjoy answering.”

To go a step further, a thoughtful question will make the other person think you’re intelligent, both mentally and emotionally. It may also make them reflective and feel vulnerable, leveling the playing field.

Why is asking great questions so important?

“Asking a question puts you in a position of power,” communication expert Matt Abrahams, a Stanford University lecturer, tells CNBC Make It. “I can actually raise my status and lower your status when I ask a challenging question.” He adds that asking questions “demonstrates you care, it demonstrates empathy, it demonstrates you’re willing to learn and, in some cases, admit you don’t know everything. Those are all valuable tools and assets to have when you’re trying to grow your career or deepen relationships.”

How to ask great questions

Abrahams says that there are three elements to good questions:

They are concise
They build on what the other person has said, furthering the conversation
They revolve around the conversation topic’s bottom line

A great question allows you to enter the person’s orbit and become a partner or contributor to their endeavors. You are now a collaborator in the project or helping them solve a problem, which enables you to deepen your relationship with them.

Alison Wood Brooks and Leslie K. John at Harvard Business Review say people don’t ask enough questions because they fail to understand how beneficial they are, especially in a professional setting. “Questioning is a uniquely powerful tool for unlocking value in organizations: It spurs learning and the exchange of ideas, it fuels innovation and performance improvement, it builds rapport and trust among team members. And it can mitigate business risk by uncovering unforeseen pitfalls and hazards,” they write.

What is the 43:57 conversation rule?

Study after study shows that listening and asking questions are incredibly powerful tools for building social, romantic, or professional relationships. A 2016 study found the perfect ratio of talking to listening in a conversation is the 43:57 rule.

A marketing director at Gong.io analyzed 25,537 sales calls using artificial intelligence and found that the interactions where the salesperson talked 43% of the time and listened 57% of the time had the highest sales yield.

Even though this study was conducted on business interactions, it shows the power of what can happen when the customer feels heard and believes the salesperson understands their needs. It’s the same in a social situation where the person you’re talking to wants to feel valued and respected.

Ultimately, it should make many people out there breathe a sigh of relief to know that the next time they speak with someone intimidating, they don’t have to try to bowl them over with incredible wit or insights. Instead, you just have to listen and ask a few thoughtful questions, and you’ll balance the power dynamic while coming off as more likable at the same time.

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Education

Stanford expert shares the number one phrase that people who are good at small talk always use

This will make your next party a lot easier.

via Stable Flow/Unsplash

Some friends enjoying a polite conversation at a party.

Many people don’t like small talk because it forces them to have conversations about trivial topics such as the weather, what they saw on TV the night before, or their weekend plans. Other people don’t like it because it causes them anxiety to talk with someone they may not know well.

Either way, research shows that small talk actually is a big deal. Julia Korn at Forbes says that small talk enables us to find common ground and shared interests, build muscles to overcome social discomfort, and lays the groundwork for transitioning into more serious, deeper topics.

It also makes us feel good. Studies show that a quick exchange with a barista while getting coffee can result in feelings of belonging and increased happiness.

So, how can we get more out of small talk and make it more comfortable? Stanford lecturer, podcast host, and communication expert Matt Abrahams told CNBC that one small phrase does both, “Tell me more.” He learned the phrase's value by listening to his mother, who had “impressive interpersonal skills.”

“Her favorite phrase was ‘Tell me more,’ and it happens to be one that people who are good at small talk always use,” Abrahams wrote.

The Stanford expert says that the simple phrase works because it is a “support response” that encourages what the speaker is saying instead of being a “shift response” that brings the conversation back to you.

Suppose you’re talking to someone at a party who’s complaining about a lousy dinner they had at a local steakhouse. “The steak was overcooked, and the service was terrible,” they tell you. A proper support response could be, “Tell me more about the service” or “What else didn’t you like about the dinner?"

“Comments like these give your partner permission to expand on what they said or provide deeper insight,” Abrahams wrote.

On the other hand, a shift response that brings the conversation back to you would be something like, “I once had a bad dinner at a steakhouse…” and then you told that story. People who overuse the shift response are often seen as self-centered or the type of folks who have to make everything about themselves.

That’s a rather annoying personality trait that doesn’t make people a lot of friends or an enjoyable person to work with in the office.

Support responses such as “Tell me more” or “What happened next” are a great way to guarantee that you follow another proven conversation strategy, the 43:57 rule. A marketing whiz over at Gong.io took a deep dive into 25,537 sales calls with the help of AI and discovered a cool tidbit: sales went through the roof when the salesperson chatted 43% of the time and lent an ear for 57%. They've dubbed it the "43:57 rule."

Now, while this gem of wisdom came from business calls, think about our daily chats with friends. It's all about tuning in and showing you care about what the other person has to say. Everyone loves to feel heard and valued.

In the end, the trick to being a great conversationalist isn’t all about being witty, charming, or informed but simply knowing how to listen.

This article originally appeared on 10.5.23

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conversation tips

Health

Socially anxious? Here are 17 best ways to answer the question: 'How are you?'

There's more you can say than "fine."

via Cottonbro Studios/Pexels

Some people having polite conversation at a party.

Does the following scenario make you feel anxious? You are in line at Target, and someone behind you recognizes you from an old job you had and asks, "How are you?” and you reply, “Fine.” Then, both of you stare at each other for 10 seconds, waiting for someone to say something next.

Sherry Amatenstein, LCSW, suggests that before we answer the question, we should attempt to ascertain if the person we’re talking to really wants to know. Are they being pleasant or just trying to make small talk? If you think they want to see how you’re doing, feel free to disclose what’s happening in your life.

But if it’s just a stop-and-chat or you don’t know the person you’re talking to, then it’s fine to respond with a clever response that may elicit a chuckle or spread some goodwill without telling them your life story. You can easily replay with a "Fine, how are you?" and put the conversational ball back in their court.

However, if you are looking for a more clever response, a Redditor who goes by Myloceratops crowd-sourced the best answers to the big question and received over 900 responses. Most of them were witty comebacks to the question that we can all tuck into our pack pockets to use when we want to see more interesting than someone who just gives a pat “fine” response.

Here are 17 of the best responses to someone asking, “How are you?” for you to use the next time you're making small talk.

1.

"I have two stock answers: Not too bad. Distinctly average." — Floydie1962.

2.

"Saw a shirt I loved: 'The horrors persist, as do I.'" — Evilbunnyfoofoo

3.

"I kinda like the Norwegian, 'Up and not crying."' — 5tr4nGe

4.

"Dying a little more every day." — Much-Signifigance212

5.

"Do you really want to know?" — Hatjepoet

6.

"In my country, people sometimes say 'Kann nie genug klagen.' It’s roughly translated to 'I can’t complain enough.'" — OldProblemsNeverDie

7.

"'I'm on the right side of the dirt' is one of my go-to responses." — JiveTurkeyJunction

8.

"Feeling good and looking better I’ll make a burlap sack feel like the cashmere sweater." — Late_Review_8761

9.

"It's a dog-eat-dog world and I'm wearing Milk-Bone underwear." — 27_crooked_craibu

10.

"If I was any better, there would be two of me." — not_that_rick

11.

"At work, it's 'Better by the hour.'"— Otherwise-Tune5413

12.

"'Oh you know, living the dream' is the only one I’ve got ready to go lately." — KittyBooBoo2016

13.

"Busier than a one-legged cat trying to bury a sh** in a frozen pond." — SpoonNZ

14.

"''I think I’m going to make it' usually gets a chuckle." — Bebandy

15.

"“Im good, and you?' I’m Gen X. I don’t burden other people with my problems." — Mrbootz

16.

"My next complaint will be my first complaint." — NoGood

17.

"'I feel like a silly goose today!'Guarantee they’ll never try to make small talk with you ever again." — Front-Craft-804

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Pop Culture

Want to be better in conversations? Avoid these 10 phrases that are 'instantly unlikeable'

Please don't be a person that "tells it like it is."

Canva

As long as there are people in the world, we will need to know how to communicate effectively.

Conversation etiquette varies between generations, cultures and platforms. Younger age groups might take words once thought to be insulting and use them in an opposite way as a form of reclamation. In some countries, talking about politics or religion is considered rude, while in others it’s completely acceptable. And certainly, there are quite a few things muttered online that (hopefully) someone would never actually say out loud. (Though it might be a good practice to not type it, either.)

And yet, despite all the nuance, there are a few key approaches that create a widely agreed upon golden standard, such as active listening, having a clear purpose in what’s being said and, ultimately, showing respect for who is being spoken to. These simple guidelines can help a person be more engaging and charismatic, which can obviously be useful traits whether you’re looking to change the world or just connect with new people.

Likewise, there are fairly universal things that can be said in a conversation that instantly come across as unlikeable. Redditor u/theevilempire asked folks to list certain words or phrases that elicited an overall negative reaction when heard, and commenters didn’t hold back.

Some, if not many, of these commonly spoken expressions aren’t even inherently repelling, but are made that way simply because the person saying it is being hypocritical or insensitive. Others are just plain ol’ overused.

Without further ado, here are 10 phrases that make a person instantly unlikeable in a conversation:

1.“I tell it like it is”

via GIPHY

This was the top answer, with the general agreement being that a person who uses this phrase is not only being unnecessarily cruel under the guise of honesty, but they're also usually a person who can't take criticism from anybody else.

“We all need to hear hard truths sometimes. That being said, usually people who are ‘blunt’ and ‘tell it like it is’ are exactly the same ones who can dish it out but can't take it,” midget_rancher79 wrote.

Objective_Stick_2114 added: “Exactly. I think a person can be direct, to the point, and still be likeable. You don't have to be hurtful or brutal to be considered direct. It's the unsolicited judgemental comments that are most likely unnecessary, over-indulgent, and just mean. I find the most direct people actually do use a lot of discretion when speaking to others, and listen more than they speak.”

2. Any "I'm not [insert something here], but…" statements

via GIPHY

People had a ton of examples for this. “I’m not racist, but…”; “No offense, but…”; “Don’t take this the wrong way, but…”;”Not to get political, but…” These statements are usually followed by things that would most likely be highly offensive/racist/politically leaning, etc, and therefore make the person saying it comes across like they wanted to insult someone without facing potential consequences.

3. Using mental disorders to describe a normal idiosyncrasy

via GIPHY

“I’m bipolar and I hate when people use it as a badge of quirkiness. Nobody brags about climbing the walls at 3 AM, nobody should aspire to burning their life down, nobody can throw away every relationship/career/education and think it’s something to be proud of.” – levieleven

“Any time a legitimate diagnostic term becomes slang for something it cheapens the effectiveness and value of the word. Not to mention the dismissive effect it has upon those who actually deal with the condition. I’m so sorry that you and others are disrespected this way so often. You deserve validation and respect for taking care of yourself, not to have your issues trivialized." – Drkphnx02

4. "I hate drama."

via GIPHY

“I have never heard someone say this, unsolicited, and not been exhausted with their shenanigans within a day.” – Spodson

5. "As an empath…”

via GIPHY

“I think self-proclaimed ‘empaths’ are either overestimating their own empathy or underestimating everyone else’s. And, only a person who lacks the ability to emotionally regulate or has narcissistic tendencies would try to make other people’s feelings all about them.” – HeyItsNotMeIPromise

6. Referring to exes as “narcissists”

via GIPHY

“I work in the behavioral health field and this one drives me crazy…Just because you both wanted different things in life doesn't make him selfish enough to be labeled with an actual personality disorder, oh my god. Just say you weren't compatible and move on with your life.No offense to those who actually did genuinely date a narcissist." – NightDreamer73

7. Using “corporate speak”

via GIPHY

Engagement, initiative, synergy, circling back…you get it. People hate it.

8. Describing oneself as an “alpha male”

via GIPHY

"Who in their right mind would describe himself as an alpha male and be serious about it? And how do you not die laughing at them?" – onesmilematters

9. Putting others down to make yourself look better

via GIPHY

“If a person humiliates others for the sake of boosting his own ego, I immediately stop communicating with that person” – AnastasiaFrid

10. "If you can't handle me at my worst you don't deserve me at my best"

via GIPHY

It's another way of saying "If you can't tolerate my downright abusive behavior, you don't deserve my complete indifference towards you." – quickshot125

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