upworthy

conversation tips

Health

Communications expert shares the number one small talk mistake people make and how to fix it

It happens at the start of a lot of conversations.

via Canva/Photos

A group of friends having a chat.

Many people don’t like making small talk. They either believe it’s beneath them to talk about mundane subjects or don’t see the benefit of discussing the weather, sports, or television with people they hardly know. However, these folks are missing a very valuable form of interaction that can help them with their love lives, friendships, and careers. They also remove themselves from situations where they can elevate small talk to something more valuable and meaningful.

Jefferson Fisher, a Texas board-certified personal injury attorney and law firm owner of Fisher Firm, has become massively popular on Instagram, with nearly 6 million followers, for sharing communication tips “to help people argue less and talk more.” While promoting his new book, The Next Conversation: Argue Less, Talk More, he shared the number one problem people have while making small talk.

What's the number one mistake people make during small talk?

"They unknowingly turn the conversation back to themselves too quickly," Fisher tells Parade. "It’s a natural impulse—we want to relate, to show we understand. But what often happens is that we hijack the conversation."

 conversation, heart-to-heart, talking, girls talking, school conversation,  Two girls having a heart-to-heart.via Canva/Photos

"For example, someone says, 'I just got back from a trip to Italy,' and instead of asking about their experience, we jump in with, 'Oh, I’ve been to Italy several times, it’s great.' It’s well-meaning, but it can come across as dismissive,” Fisher said. You may not be intending to make the other person feel unimportant, but they just got back from the trip of a lifetime, and you stole their thunder by making it about yourself. It can be tough to hold back in a situation like that, because you’re excited to talk all about your wonderful experience. But if you have a little self-control and ask them a few more questions about their trip, you’ll make a much stronger first impression.

“Instead, focus on them. Ask open-ended questions like, 'That’s wonderful, what was your favorite part?'” the lawyer continued. “Small talk isn’t about impressing people, it’s about making them feel seen and heard."


Fisher’s advice echoes that of the great Dale Carnegie, author of the 1936 classic How to Win Friends and Influence People. In the book, Carnegie says, “To be interesting, be interested.” Carnegie’s advice is counterintuitive because we are taught to believe that being likable means dominating conversations and entertaining the other person. However, Carnegie thinks that people who are generous listeners and willing to serve the other person tend to make a better first impression.

How to be more likable.

Researchers at Harvard found out that when you ask someone a question, people will like you more if, after they answer, you ask them two more follow-up questions. So, if you ask, “Where did you go last summer?” And they reply, Italy, you can follow that up with two questions about their favorite city and the restaurant they’ll never forget. Then, you can tell them that you’ve been there, too.

 conversation, parties, small talk, cocktail parties, rooftop party,  A rooftop party.via Canva/Photos

“We identify a robust and consistent relationship between question-asking and liking,” the study's authors write. “People who ask more questions, particularly follow-up questions, are better liked by their conversation partners.”

People will take a shine to you after you ask a few questions because it shows that you are listening and interested in what they say. “Follow-up questions are an easy and effective way to keep the conversation going and show that the asker has paid attention to what their partner has said,” the researchers write.

While at first, it may take a little practice to ask follow-up questions instead of turning the conversation to your experiences and opinions, it should take some pressure off the need to be interesting. Now, instead of trying to wow people with your stories, all you have to do is listen to theirs, and they’ll like you all the more for it.

This article originally appeared in May.

From Your Site Articles
conversation tips
Joy

The world's top mentalist reveals brilliantly-simple 'trick' to remember anyone's name

You have to involve your visual memory, which is stronger and easier to access.

Unsplash
The world's greatest mentalist reveals 5-second trick to never forget someone's name

The longer I'm alive, it seems the more people's names that I have to remember. With two kids in school, sports, and other activities, I find myself trying to keep track of dozens of different friends, teammates, siblings, coaches, teachers, and of course, parents. It makes my brain hurt! Lately I've had half a mind to start a spreadsheet so I can start remembering Who's Who.

In order for that to work, I've got to find a way to stop people's names leaving my head immediately after I'm introduced. I know I'm not the only one who does this. It's like people say their name and it just zips right into one ear and out the other! And for that, I went looking for tips when I stumbled upon a good one from a unique sort of expert.

Derren Brown is one of the most famous mentalists in the world, so he knows a thing or two about people. Mentalists are a special breed of magician that focus on tricks and illusions of the mind.

They do things like hynopsis, mind-reading, and impossible predictions. There's trickery, involved, of course; but mentalists are also masters at reading people and have to employ advanced memory techniques to keep track of information they learn during their shows.

In an interview with Big Think, Brown revealed some of his favorite memory hacks; including his 'party trick' to never forget a person's name.


 names, psychology, social anxiety, memory, memory tricks, small talk, people, parties, meeting people Trick number one: Say their name  Giphy  

The secret is to create a link between the part of your brain that stores information like names, and the visual part of your brain that is more easily accessed. Visual memory has also been found to be substantially stronger and more detailed than auditory and other kinds of memories, so what you want to do is get the visual part of your brain involved in remembering!

"You find a link between the person's name and something about their appearance, what they're wearing, their face, their hair, something," Brown says. "You find a link with something that they're wearing so if they're called Mike and they've got big black hair you think, 'Oh that's like a microphone' so I can imagine like a big microphone walking around or if they've got a stripy T-shirt on you imagine a microphone with those stripes going around it.

"And it's the same process later on in the evening you see them, you look at the stripes and you go, 'Oh that's Mike. Oh yeah that's Mike. The hair, why am I thinking the hair is like a big microphone? Oh yes, of course, they're called Mike.'"

Microphone Mike! Any sort of alliteration based on a physical characteristic will work. Stripey Steve, Tall Tim, Green Gene. The more interesting and unique, the better you'll remember.

If this sounds a little bit like Michael Scott's mnemonic devices from The Office, well, they're not far off. He applies in a pretty strange and convoluted way: "Baldy. Your head it bald. It is hairless. It is shiny. It is reflective, like a mirror. M. Your name is Mark." But ultimately, he was on to something. If you watched the show, you know that Michael Scott never forgot a name!


 names, psychology, social anxiety, memory, memory tricks, small talk, people, parties, meeting people Michael Scott: Memory master.  Giphy  

 


There is one catch with the technique: You have to actually listen and pay attention when someone tells you their name!

"So, you do have to listen that's the first thing when they say the name," Brown says. "Normally the very moment where someone is giving you their name you're just caught up in a whole lot of social anxiety anyways you don't even hear it, so you have to listen."

Using someone's name when you talk to them has tons of benefits. It conveys respect, friendliness, and intimacy. When you're on the receiving end and someone you've just met uses your name, it just feels good! It feels like it matters to them that they met you. Just don't overdo it. Repeating someone's name every other sentence comes across disingenuous and salesy. A good rule of thumb is to repeat their name immediately after learning it ("Nice to meet you, Jim") and upon saying goodbye. The rest of the memory work should happen in your head to avoid creeping them out!

"And then at the end [of the party] you get to go around and say goodbye to everybody by name and everyone thinks you're very charming and clever," Brown quips.

Listen to the entire, fascinating interview here.


  - YouTube  www.youtube.com  

Brown's name-remembering technique is tangential to an ancient philosophy called the "Method of loci".

The method involves attaching things to be remembered (numbers, tasks, facts) to specific places that are easy to visualize in your head. Imagine taking a brain-walk down the street you live on and all the objects or places you might see there. The mailbox, the gnarled tree, the rusty fire hydrant. This memory method asks you to visually associate one thing you want to remember with each item or location. The more strange and visual the image you can create, the better! Brown uses the example of trying to shove a sparkling-clean shirt into his mailbox, reminding him to do his drycleaning.

When you need to recall the item, you just take a little walk in your head down the street.

(Did you know that there's a World Championship of Memory? Most of the best competitors use a version of this technique, which originated all the way back in Ancient Greece, and possibly well before even that.)


 names, psychology, social anxiety, memory, memory tricks, small talk, people, parties, meeting people The Method of Loci could save you from forgetting key information.  Giphy  

The name hack isn't so dissimilar. You're attaching an intangible, abstract thing (a name) to a specific visual image you can see in your head and even in the real world. But that's just one way of getting better at remembering names! There are all kinds of tips, hacks, and methods you can try.

Some people swear by repeating the name immediately after hearing it. "Hi, my name is Jake." "Hi, Jake, nice to meet you!" (Just don't say someone's name too frequently or you risk coming off a bit slimy.)

Others use a technique similar to Brown's loci idea, but instead of a visual, you lean on things that are already deeply engrained in your memory, like rhymes or free-association. or even celebrities. Mary - had a little lamb. Jake - the Snake. Daisy - flowers. Tom - Cruise.

Another trick (that I've definitely used before) if you do forget someone's name? Introduce them to someone you know! "Hey, this is my wife, Sarah." The person was almost always introduce themselves using their own name, and then you get a second chance at remembering it.

A lot of the best advice really comes down to being intentional about remembering when you're introduced to a new person. Whatever mental gymnastics you choose to do with the name, the mere fact that you're thinking about it with such focus immediately after is a big part of why these 'tricks' help names stick.

It feels really good when someone cares enough to remember your name, so it's definitely worth putting in a little effort of trying to instill that feeling in others.

And, furthermore, remind yourself that it's perfectly OK to forget someone's name; especially if you've just met. A kind, honest, and vulnerable, "I'm sorry, can you remind me your name again?" might feel awkward in the moment, but it utilizes the easiest 'trick' of all: Just being a normal human and asking.

This article originally appeared in February. It has been updated.

From Your Site Articles
psychology
Family

Mom shows 9-year-old how to leave uncomfortable conversations and it's advice everyone should hear

You don't need to let someone make you uncomfortable.

via Canva/Photos

A young girl with her hand over her mouth.

Few things are more uncomfortable than sitting like a deer in the headlights while someone pushes you into an incredibly awkward conversation. Whether it’s a TMI (too much information) conversation or they want to talk about politics or religion, it’s hard to tell someone that a subject is off-limits.

However, in a viral Instagram post, Charisse Sims makes an essential point about these awkward situations: It will be uncomfortable whether you tell them to change the subject or if you have to sit through the conversation. So it’s better to take the option that’s less hurtful to you. Sims is a mother of six and the host of the Parenting for the Culture podcast. She is also an awarded Educator by PBS and PBS Kids.

How do you leave uncomfortable conversations?

She shared the advice while talking to her 9-year-old daughter, who she could tell felt very awkward about a recent conversation. “Immediately, when she started having that conversation, I could see on your face that you felt uncomfortable,” Sims told her daughter in an Instagram Reel. “When you have that feeling, your response to them should be, ‘I feel uncomfortable in this conversation. Let's talk about something else.”


Sims then asked her daughter to repeat the phrase a few times to burn it into her brain for when she needed it. Her daughter then admitted that telling someone to change the conversation would be difficult. Most people probably agree that telling people you’d like to change the subject is uncomfortable.

However, Sims makes a great point. You will be uncomfortable both ways, so choose the one that best suits you.

“Which one is a longer discomfort, taking 10 seconds to say, ‘I feel uncomfortable in this conversation. Can we talk about something else?” Sims asked. “Or, sitting in a 20- to 30-minute conversation that you feel uncomfortable in?”

 stop, woman, woman says stop, talk to hand, hand out, stop hand, conversation, awkward A woman holding her hand out saying "stop."via Canva/Photos

“It is uncomfortable telling people stop. It is uncomfortable being like, ‘I don't really like what you're doing,’ because you're worried you're going to hurt their feelings, and you want them to like you,” Sims continued. “But it's also uncomfortable to sit there and be uncomfortable for a long time. So choose your discomfort, and choose the one that's going to help you, not hurt you.”

Candace Smith, antiquette expert, says it’s also helpful if you have another topic on deck that the person may be interested in to make the transition smoother for both parties. “When you think it’s time to let the other person know you will change the subject, be positive, and smile. Keep your eye contact warm and direct,” she says, before giving an example: “I’m going to change our subject here. Let’s talk about something cool like the Marvel movie!”

 shhh, shush, finger over mouth, girl saying quiet, end of conversation, finger over mouth A young girl making a "quiet" motion. via Canva/Photos

Sims' advice is important because it’s something that all of us, adults included, could use next time they are forced into an uncomfortable situation. Her advice is a great tool for making sound decisions when we feel awkward and unable to think on our feet. “I wish when I was growing up, I was taught more how to navigate tricky situations rather than just being told to stay out of them,” Sims wrote in her post. “As simple as that is, It’s not always that easy. Our children need more support and actual practice navigating these awkward situations.”

This article originally appeared in April.

From Your Site Articles
conversation tips
Learning

13 common phrases that make people cringe (and what to say instead)

“Few things shut down a conversation faster than this one.”

Photo credit: Canva

When honesty isn't always the best policy.

Ah, the awkward silence. We all pretend not to notice it—suddenly stretching our arms or scanning every corner of the room—but it's there. Sometimes it stems from something we've said, and often we don't even know why! Given how people come from such different backgrounds and upbringings, these conversational missteps are practically inevitable.

But don't worry! A touch of social anxiety never hurt anyone, and usually the solution is as simple as adjusting your phrasing. Etiquette experts and social skills coaches agree that despite our differences, certain specific phrases universally come across as tone-deaf, even when we're genuinely trying to connect. We've rounded up 13 of the worst offenders—do you catch yourself using any of these?


via GIPHY

“I’m just being honest”

Honesty may be a virtue, but not when it’s used like this. When someone says, “I’m just being honest,” it’s typically to justify bluntness or insensitivity, therefore absolving them of any guilt or shame from the resulting hurt feelings.

Use this instead: “Can I offer some feedback?” or “I want to be honest with you, but I also want to be kind.”

“No offense, but…”

Stop right there, buddy. With a preface like that, it’s pretty darn likely that the following sentence will be offensive. “It rarely works and often insults people,” personal and corporate life coach, Mason Farmani, warns.

Use this instead: “I hope you don’t mind me saying,” or “I’m really sorry if this comes across as rude, but…”


via GIPHY

You’re too sensitive.

This sentence is a one-way ticket to an emotional connection dead zone. Even if they are a sensitive person, it communicates that their feelings are invalid, and can make them feel even more alienated.

Use this instead: “I’m here for you.”

“Whatever.”

“This dismissive phrase is a conversational version of the middle finger,” Farmani says.

Use this instead: Words that reflect how you actually feel.

‘Whatever,’ what a versatile word! Depending on the context, try throwing one of these out instead:

  • “Let’s agree to disagree.”
  • “I’m not sure how to respond to this right now. Can we take a pause?”
  • “I hear what you’re saying.”
  • “I don’t feel strongly either way—what do you think is best?”

 gnome, sign, whatever, go away, social skills With “whatever,” you might as well be saying “Go away.”   Photo by John Bussell on Unsplash  

“Calm down.”

Genuine question: has this ever worked on anyone? “Rare is the person who is actually made more calm when told to 'calm down,’” explains Nick Leighton, an etiquette expert and co-host of the weekly podcast Were You Raised By Wolves?

Use this instead: “Take your time. I’m here when you're ready.”

“You always…” or “You never…”

These words are conversation poison because they’re disproportionate generalizations. “They put the other on the defensive and start a confrontation,” reports Farmani.

Use this instead: An ‘I’ statement.

Instead of saying “You never help me,” shift to your experience and the impact of that lack of assistance to, “I felt overwhelmed this morning when I was making the kids' breakfast by myself. I’d love some help before work.”

Be specific, assertive (but kind), and show empathy.


via GIPHY

“I told you so.”

Congrats, do you want a cookie? Saying this serves no purpose, besides making yourself feel superior. It adds nothing to the conversation and makes the other person feel even worse—like you’re running a victory lap around their mistake.

Use this instead: “I’m here if you want to talk about what happened.”

“Not my problem.”

This is a lack of empathy slap in the face! Even if something isn’t your responsibility, there are more considerate ways to communicate that.

Use this instead: “That sounds tough. Have you tried [RESOURCE] or [SUGGESTION]?”

Or, if you’re open to hearing what’s on their mind: “I’m sorry you’re going through this right now. Is there a specific way I can support you?”

 people, couch, arms crossed, mad, argument Just because it's technically not your problem, you might be creating a brand-new one.  Photo credit: Canva  

“You wouldn’t understand.”

Saying this creates an instant, impenetrable, icy barrier between you and the other person. Few strings of words shut down a conversation like this one, because of how dismissed the other person feels as a result.

Use this instead: “Have you ever felt [describe a relatable emotion or situation]? It’s something like that.”

“Actually…”

In grammar, ‘actually’ serves a contradiction or correction, which can make the other person feel demeaned. “The primary goal in social interaction is to be understood by fellow conversation participants. If that is accomplished, it should not matter what the exact phonetics and syntax of the speech are,” writes Benjamin Davis of The Michigan Daily.

Use this instead: “That’s an interesting point. I see it a bit differently—do you mind if I share?”

Or, if it’s just a simple correction: “In my understanding…”


via GIPHY

“I don’t care.”

Even if it’s true, do you have to say it so dismissively? Being on the receiving end of this can feel disheartening. Or, as one social communications expert put it, “It’s a phrase that can immediately create distance and a sense of disconnection in a conversation.”

Use this instead:

There are many ways to not care, and things to not care about. So, try these:

  • “I’m flexible.”
  • “I’m good with whatever you choose.”
  • “No preference here.”
  • “Sounds like you’re [INSERT EMOTION]. Thanks for sharing that with me.”

“That’s stupid.”

Well…now what? Where can a productive conversation possibly go after a statement like this?

Use this instead: “I’m not sure if I understand. Can you walk me through your thinking?”

via GIPHY

“Why are you being so dramatic?”

“This is a way of invalidating your feelings and treating them as a defect rather than a perfectly normal part of communicating,” Farmani explains.

Use this instead: “Is there something specific that’s making this feel especially hard right now?” Even if they may seem extreme, instead of labeling their actions as "dramatic," try to understand what’s going on behind the scenes and driving that emotional response.


Human empathy is at the core of social skills. To get better at conversations, it’s best to avoid phrases that dismiss, belittle, or invalidate others—whether that was your intention or not.

“How we speak shapes how others see us,” as one expert puts it. “A little extra care with our words can mean the difference between connection and conflict.” So, in your very next conversation, keep in mind: it’s not just about what you say, but how you say it. There are ways to be truthful about your thoughts and opinions without being dismissive. And leave these 13 phrases at home, please!

From Your Site Articles
communication tips
Trending Stories