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Older generations are put off by the 'Gen Z stare.' Here's why it's not necessarily a bad thing.

Gen Z is exposing older generations without saying a word.

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Here's why the 'Gen Z stare' isn't necessarily a bad thing

Everyone's talking about the "Gen Z stare." There's even a debate between Gen Z and other generations on what the phenomenon is. Gen Z says it's their customer service look when a customer asks them a ridiculous question like "is there ice in the iced tea," but people who have experienced it report otherwise.

According to older generations, they're referring to the younger folks as simply staring at customers with a neutral face instead of greeting a customer before taking an order. This deadpan look also occurs when a customer tries to make small talk while ordering food or shopping for items in a retail situation. But it's not necessarily a bad thing and doesn't always mean something is developmentally amiss.

gen z; gen z stare; Millennials; gen z social skills; social skills; screen time; small talk Close-up portrait with an intense gaze.Photo credit: Canva

To some it confirms that Gen Z is socially awkward or lacks the social skills to succeed in the workforce. Other people contribute the seemingly odd silence to the generation being exposed to screens at an early age, while some say it's due to the pandemic. As a therapist who has worked with Gen Z, there may be more to unpack around the older generations' reactions to the stare than there is about the stare itself.

Generations from the Silent Generation down to Millennials have been raised to speak to people when spoken to, even if you don't want to or you don't particularly like the other person. Not speaking, especially to older people or in a customer service setting was often described as being rude. There was a lot of emphasis put on performing niceness in public or in front of company. This social expectation also transferred into the workplace, which is may be why many older people feel like Gen Z is lacking an important social skill.

In my experience working with younger people, it's not that they don't have the social skill to have these interactions. Many Gen Z simply don't see the point in performing social niceties with strangers or people they don't plan to build community with. They're not uncomfortable with silence, awkward or otherwise. When I've had Gen Z clients, they're cordial and engaged but when we're at a point in the session that calls for silence, they don't shy away from it.

On the other hand when I see older generations, moments of silent processing are often cut short and filled with small talk. Even when redirected older generations appear to struggle more with silence. It could be avoidance of uncomfortable feelings in the moment, worry they'll be judged by the therapist or feeling that they're not fully utilizing their therapy session if moments of silence seem too long. Some feel that they need to make use of all of their time, unable to turn off the hustle.

gen z; gen z stare; Millennials; gen z social skills; social skills; screen time; small talk Woman in a stylish fashion store with shoe and handbag displays.Photo credit: Canva

Another interesting observation from raising Gen Z kids as an elder Millennial and working with them professionally–we raised them. One common thing that was repeated in friend groups and therapy sessions is that Millennials and Gen Xers hated when their parents forced social interactions upon them. Because of this, many of the people in my age cohort didn't force their children to speak to strangers or make small talk with children or people the child didn't like.

Could the "Gen Z stare" be a product of our own doing? Is it a combination of them being comfortable in silence and not seeing the point in surface level conversations? I do think it's the latter. Gen Z is much more collectivist and community focused seeking out deeper connections while avoiding meaningless small talk. Of course this doesn't apply to every Gen Zer, some love to chat and would have zero problem talking to their own reflection. Some are completely comfortable with getting through their shift with as little social interaction as humanly possible even if they're in a customer facing position.

@talking2myphone

Ngl I always leave restaurants when I get the gen z stare of a waiter at the front 😭 #GenZStare

Being comfortable in silence is not only important in therapy, it is important in life. While placing your order with someone who didn't greet you isn't likely to cause an existential crisis, maybe sitting with and working through the discomfort the interaction did cause isn't a bad thing.

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My Greatest Generation grandad had one rule to never run out of things to say in conversation

It's incredibly basic, but too many people forget it.

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Manners and social etiquette have changed over the years, but the classics still work.

My grandad was, simply put, the man. Fought in World War II, lived into his 90s with the strength and vigor of a much younger man, and made an unforgettable impression on everyone who knew him. He was truly a force of nature that I was lucky to have in my life.

He was also a highly quotable man, full of incredible one-liners. When I was a kid and my family would visit, and he was ready to wrap things up, he'd cheekily say "Well, we certainly have seen you," and, "Come again when you can't stay so long."

My Greatest Generation grandad also loved to entertain. Though not a man of many words, he was a legendary host. His advice to us grandkids about being a great conversationalist was always the same:


manners, etiquette, small talk, psychology, conversation, greatest generation, boomers, millennials, social anxiety Can you believe there was a time that being polite and of high-character was more important than being charismatic?Britt Ful/Flickr

"Always ask the last question."

That was it. That was his key to never running out of things to say in a conversation. It sounds extremely obvious, but you'd be surprised how counter it runs to a lot of the advice young people are getting now. In certain sectors, the name of the game is all about how to be more charming and more charismatic. "Self-help" forgets that the real key to being interesting is being interested in what the other party has to say.

What made my grandad's execution of this simple concept great was his confidence in the fact that they didn't have to be great questions. He would just keep asking them, like a steamroller. He knew that, if he kept it up, he'd eventually hit on something that would launch a deeper and more interesting discussion.

Conversations were often logistical at first: How was the drive? What time did you leave? Was there any traffic? Where'd you stop to eat? What did you order? Before you knew it, you were off and running. That was the beauty of the technique.

Asking questions, of course, is not new advice! It's been around forever, and it's still preached heavily today by psychologists and master small-talkers.

But anybody who's been in conversation with another human being lately knows that a lot of people are really bad at this and only want to hear themselves talk. The Guardian calls them "non-askers." And they're everywhere.

Harvard Business Review writes that about 70-80% of what children say is made up of questions, but that number plummets dramatically in adults. It's like we lose our inherent curiosity somewhere along the way, and we pay for it in the way we relate to, or don't, with others. You don't have to do much research to see how big of a problem this is becoming, from people lamenting horrid first dates where they can't get a word in edgewise, to an excruciating lack of self-awareness from people in the working world who just.... won't. stop. talking!

manners, etiquette, small talk, psychology, conversation, greatest generation, boomers, millennials, social anxiety Asking good questions: The original party trick.Stephen Coles/Flickr

Why is this mind-numbingly simple advice so hard to follow?

In Quiet: The Power of Introverts in a World That Can't Stop Talking, author Susan Cain writes that the idea of "having a good personality" is a pretty modern invention. She says that the Western world transformed at some point from a culture of character to a culture of personality, timed around the rise of salesmen and the corporate world. In that burgeoning culture, being charming, charismatic, and a great storyteller was crucial to your success.

We think it makes us impressive to know all the answers, have the best stories, have an anecdote or fun fact to share about every topic. In fact, appearing that way can often be the key to getting ahead at work and making more money. We want to be the one holding court at a party, making guests laugh with our raucous jokes and monologues, because we equate that image with popularity, success, and belonging.

- YouTube www.youtube.com

But it wasn't always this way. My grandad came from a time, in the old South, where good etiquette and manners were more important than being incredibly charming.

In the late 1800s, Professor Thomas E. Hill wrote in The Essential Handbook of Victorian Etiquette: "Do not aspire to be a great storyteller. An inveterate teller of long stories becomes very tiresome. To tell one or two witty, short, new stories, appropriate to the occasion, is about all that one person should inflict upon the company."

Etiquette of the era also dictated not bragging about your connections or accomplishments, and not using highfalutin words to sound smarter than you really are. Some funny ones include parents not telling too many stories about their kids (preach!) and avoiding using too many puns.

Now, my grandad didn't exactly grow up in Victorian England — more like Great Depression-era America — but you can get a sense of how our priorities have changed since 1900 to today. There were a lot of things about that time period in the United States that weren't so great, but that emphasis on making other people feel comfortable and heard in social settings, instead of advancing your own status and standing, would be a welcome return. Luckily, it's easy to do it even today. Just ask a question, literally any question, and you'll already be doing way better than most people.

They don't call them the Greatest Generation for nothing!

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The 4 words that can keep conversation flowing forever, even between socially awkward people

You can keep seamlessly transitioning to more interesting topics.

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A couple talking over coffee.

Many people find making small talk to be an excruciating experience. They think it’s boring to talk with a stranger about the weather, sports, or weekend plans. They may also feel like they don’t have anything to contribute to the conversation, or they don’t understand the point of having one in the first place.

However, those who excel at making small talk have a tremendous advantage in their professional and romantic relationships, as well as in forming new friendships. Most importantly, small talk is a window to transition into medium talk or, eventually, deep, meaningful conversations. The problem is that many people get stuck in small talk, and things stall before progressing to something beneficial.

conversation, small talk, conversation tips, communications tips, medium talk, reminder A man and woman chatting.via Canva/Photos

How to get better at small talk

The great thing is that, like anything, making small talk is a skill that we can all improve by learning some simple conversation techniques. One technique that is great for keeping a conversation going, like hitting a ball back and forth past a net in tennis, is a simple statement: It reminds me of…”

A redditor named IsaihLikesToConnect shared some great examples of how the phrase can be used to turn a mundane topic, such as the weather, into something much more fun.

Them: "It's been really rainy, huh?"

You:

Option 1 (Personal Story): "Yeah, it reminds me of a time I went on a run in the rain and nearly got hit by a car."

Option 2 (Music / Pop Culture): "It reminds me of every Adele song. When I'm driving, I feel like I'm in a music video."

Option 3 (Family): "It reminds me of my dad, he used to love playing with us in the rain as kids."

Option 4 (Thing you watched / World News): "It reminds me of this documentary I saw where they're trying to make it rain in the Sahara Desert.”

Option 5 (Place you lived): “It reminds me of when I lived in Australia, it barely ever rained there. I actually love this weather.”


conversation, small talk, conversation tips, communications tips, medium talk, reminder Coworkers having a conversation.via Canva/Photos

You see in this example that using “It reminds me of…” opened up the conversation to five potential new and more exciting topics. The “You” in the story could have responded with, “Yeah, it sure is rainy,” and the conversation would have ended right there. But instead, branching off the topic of rain into something a bit deeper took the conversation to the next level. You get extra points if you can take the “reminds me of” into a topic that you assume the other person will be interested in.

conversation, small talk, conversation tips, communications tips, medium talk, reminder Coworkers having a conversation.via Canva/Photos

What’s a polite way to change the topic in a conversation?

Using “this reminds me of…” is also a polite way to move the topics in another direction, especially when it's a topic that you don’t want to discuss or one that makes you feel a bit uncomfortable. Or, if it’s a situation where the other person is monologing on one topic for a very long time, this makes it easy to transition away from their diatribe.

Ultimately, the phrase is an excellent way for you to save the person you’re talking to from being stuck in the small talk rut as well. It shows you understand that when someone brings up the weather, they are merely getting things started with something both of you have in common. They probably don’t want to talk about the weather for 30 minutes, unless they are a meteorologist. “It reminds me of…” is an invitation to go a bit deeper and shows the other person that you’d like to learn more about them.

This article originally appeared in April.

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Guy shares the 11 techniques that helped him completely overcome his social awkwardness

"I used to be the guy who'd avoid eye contact, give one-word answers, and somehow make every conversation die."

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Man explains how he overcame being socially award.

If you feel socially awkward, you're not alone. Many Americans report feeling it. According to a 2022 YouGov poll, one in four Americans (26%) say they're much or somewhat more awkward than other people. Social awkwardness can negatively impact social, family, and work relationships.

On Reddit, member @Everyday-Improvement opened up about how he overcame social awkwardness. "I was socially awkward for 5 years," he shared. "Used to be the guy who'd avoid eye contact, give one-word answers, and somehow make every conversation die. Small talk felt like torture. Group settings made me want to hide in the bathroom."

To help him, he sought out the Dale Carnegie's book How to Win Friends and Influence People. He writes that he had previously read it "probably 5 times but never actually did anything with it. Just highlighted passages and felt smart for 10 minutes. Finally decided to treat it like a playbook instead of philosophy and holy sh*t, people actually started liking me."

- YouTube www.youtube.com

In his post, he decided to share the 11 techniques that he took away from the book that "changed everything" for him. He added, "People actually seek out my opinion now. Invitations to social stuff increased by like 300%. Family gatherings stopped feeling like interrogations. Also time with friends have been the best. Being genuinely interested in others is way less work than trying to be interesting yourself. When you focus on making other people feel good, they associate those positive feelings with you."

The biggest takeaway? Change is possible. "Most social skills advice tells you to 'just be yourself.' But if 'yourself' is socially awkward, that's terrible advice. Carnegie's book taught me that social skills are learnable skills, not personality traits you're born with," he noted. "Took me 5 years to figure out that people don't care how smart or funny or interesting you are. They care about how you make them feel. Once I started focusing on that, everything else fell into place."

These are 11 tips to help you become less socially awkward.

1. Names are literally magic words.
"Started using people's names way more than felt natural. 'Thanks for the coffee, Sarah' instead of just 'thanks.' 'Good point, Mike' instead of 'good point.' Felt weird at first but people light up when they hear their own name. Their whole face changes," he wrote.

thanks, thank you, name, saying name, acknowledgement Maribeth Monroe Hug GIF by CBS Giphy

2. Became genuinely curious about random stuff.
He successfully implemented this by asking follow-up questions when in conversation with others. If someone talked about hiking, he'd follow up with simple but engaged questions like, "''What's the hardest part about the trail?', 'Do you see wildlife?', or 'How do you know which gear to bring?' Turns out most topics are fascinating if you dig past surface level,'" he shared.

3. Stopped trying to be the smartest person in the room.
To do this, he explained that he stopped correcting people and one-upping people's stories. "[I] Started asking 'How did you figure that out?' or 'What made you think of that approach?' instead. People love explaining their thought process and you actually learn stuff," he wrote.

4. Let people save face when they mess up.
"Coworker made a mistake in a meeting? Instead of pointing it out, I'd say 'Maybe we should double-check the numbers' or 'I might be missing something here.' They fix the error without looking stupid. They remember who had their back," he noted.

5. Actually listened instead of waiting for my turn to talk.
He noticed that he was not actively listening to others, and was always preparing responses rather than paying attention to what others were saying. To change this, he started to ask follow-up questions when someone answered.

"Conversations became way less exhausting because I wasn't constantly having to think what to say next," he explained.

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6. Found common ground with literally everyone.
The key for him was to find shared experiences and not focus on differences. "Turns out the a coworker and I both hate morning meetings. The quiet intern and I both love obscure podcasts. The annoying coworker and I both struggle with work-life balance. Connection beats competition every time," he shared.

7. Became a hype man for other people's wins.
He became a cheerleader for others, highlighting their successes. "'Did you hear Sarah closed that big deal?' 'Mike's presentation was incredible, did you see it?' Takes zero effort but people remember who celebrates their success."

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8. Stopped arguing about stupid stuff.
Rather than adopt a combative attitude that resulted in debate, he chose to let things go. "Now when someone says something I disagree with, I either let it go or say 'I never thought about it that way' and actually consider their perspective. Relationships improved overnight," he added.

9. Started admitting when I was wrong.
Taking a humble approach when making mistakes paid off. "'You're right, I messed that up' became my new superpower," he explained. "People expect defensiveness, so honesty catches them off guard. They usually respond with understanding instead of judgment."

admit wrong, i was wrong, i stand corrected, wrong, admit Paramount Network Beth Dutton GIF by Yellowstone Giphy

10. Asked for advice instead of giving it.
A big change: he stopped telling people what they should do. "I started asking 'What do you think would work best?' or 'What's your gut telling you?' People already know their answers most of the time, they just want someone to listen," he shared.

11. Made people feel important.
Finally, making sure others felt noticed became priority. "'I really liked how you handled that difficult client' or 'Your way of explaining complex stuff makes so much sense.' Genuine appreciation, not generic compliments," he wrote.

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