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If you struggle with small talk, a simple acronym can make it a lot less painful

All you have to remember is "FORD."

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Small talk can be painful, but the FORD method can help.

Some people enjoy small talk and are naturally good at it. For others, it feels like mental and emotional torture. There are many reasons why people are nervous about entering social situations where they have to make small talk, such as a work event, a party where they don’t know many people, or at school. Some people don’t enjoy small talk because they get frustrated talking about seemingly unimportant topics.

At the same time, others are shy and afraid they’ll say the wrong thing or run out of topics of conversation. Psychologists suggest those who are uncomfortable knowing what to say should use the FORD method of conversation starters. It’s an acronym that’s an easy way to remember four different topics of conversation that work with just about anyone.

According to Nicole Arzt, M.S., L.M.F.T at Social Self, the FORD acronym stands for Family, Occupation, Recreation and Dreams. Here are some examples of questions that fall under each category.

Family

Just about everyone has a family, so it’s a great way to ask someone to share some information about their personal lives without being too forward. Arzt suggests the following questions when making small talk:

family, small talk, ford method You can ask people about their parents, kids, siblings, grandparents, cousins, aunts and uncles, or just family in general.Photo credit: Canva

Do you have any siblings?

How did you two meet? (if you are meeting a couple for the first time)

How old is your child?

How is your____ (sister, brother, mother, etc.) doing since ____ (event that happened?)

Occupation

Just like a family, almost everyone has a job. Or, if they do not, that can be an interesting topic as well. Here are some starter questions you can ask someone about their job.

jobs, occupations, ford method, small talke You can take questions about someone's occupation beyond simply, "What do you do?"Photo credit: Canva

What do you do for a living?

How do you like working at _____?

What’s your favorite part of your job?

What made you interested in becoming a _____?

Recreation

You can learn a lot about a person after knowing how they spend their free time. It’s also an excellent way to determine if someone is like-minded and shares the same interests. Here are some questions to get the ball rolling:

hobbies, what do you do for fun, recreation, ford method, small talk People often love talking about what they do for enjoyment outside of work. Photo credit: Canva

What do you like to do for fun?

Have you watched (or read) ______(popular show/book)?

What are you up to this weekend?

Dreams

Learning someone’s hope for the future can tell you much about who they are on a deeper level. They may have just told you about their current job or how they spend their time. But, ultimately, what do they wish to do with their lives? Here’s how to ask someone about their dreams.

hopes and dreams, ford method, small talke Asking people about their hopes and dreams can be a great way to make more meaningful small talk.Photo credit: Canva

Where do you hope to be working in the next few years?

Where would you like to travel?

What’s something you’d like to try in the future?

Would you ever consider trying _____ (particular hobby or activity)?

Arzt also notes that you shouldn’t just be an interviewer. You have to talk about yourself, too. In other words, you need a mutual take-and-give. “Pay attention to someone else's answers and think about how you can draw from your own experience to connect," she wrote. When you're feeling socially anxious, it can be hard to listen to the other person while also thinking about your own responses, so thinking of the FORD acronym for yourself and having something to share in each category ahead of time can be a way to avoid the dreaded awkward silence that sometimes happens during small talk.

It can also be tricky to know how much you should be talking vs. how much you should be listening. If you're not sure how much to say during a conversation, follow the 43:57 rule. A numbers guy at Gong.io analyzed over 25,000 sales calls with AI and found the perfect speaking-to-listening ratio. Sales soared when the salesperson talked 43% of the time and listened for 57%.

Even though this insight is from business calls, it applies to everyday social interactions. It's really about listening and making the other person feel special. After all, who doesn't love feeling heard and appreciated?

Small talk doesn't have to be torturous, even if it's something you don't look forward to. With a little preparation and some genuine curiosity, it might even become enjoyable as you make new connections with people.

This article originally appeared last year.

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Simple '30-second rule' can help you win every conversation, even if you're a little awkward

You only have to remember one thing.

via Canva/Photos

A man and two women having a fun conversation.

There’s no one alive who doesn’t feel some anxiety about making small talk with other people. The difference is that some confront their fears because they know the incredible benefits that it can mean for their social life, romantic prospects, and careers, while some shy away and miss out on many opportunities.

Many people who avoid small talk believe those who excel at it are naturally charismatic or have been blessed with the “gift of gab.” However, many great conversationalists honed their skills and have a set of rules, techniques, and strategies they use when speaking to people, just like how people who do improvisational comedy or acting have a set of rules to follow to put everyone on the same page. Confident, sociable people may make engaging with others look effortless, but that’s because they have a strategy.

conversation, fun office, men and woman, funny conversation, jokes, levity A group of coworkers having a laugh.via Canva/Photos

What is the 30-second rule?

New York Times bestselling author and founder of the Maxwell Institute, John C. Maxwell, had a rule whenever he started a conversation: “Within the first 30 seconds of a conversation, say something encouraging to a person.” This can work in any social or professional situation, for example:

At work:

“Wendy, I heard you did great on yesterday’s conference call.”

“Frank, I hear the clients really love working with you.”

At a party:

“Mohammed, I really loved those pictures you posted on Instagram on your trip to Mexico.”

“Sang, are we going to get some of your incredible barbecue today?”

On a date:

“Thanks for choosing such a great restaurant, it has such a nice ambiance.”

“I really like the way your necklace brings out your eyes.”

date, conversation, laughs, jokes, salads, dinner, restaurant, cafe A man and woman joking on a date.via Canva/Photos

Whether you are complimenting, relaying positive information about the person, or encouraging them, the key is to pump them up and make them feel good about themselves. The 30-second rule fits nicely into Maxwell’s overall view of relationships: “Those who add to us, draw us to them. Those who subtract, cause us to withdraw,” he said.

The key to giving the other person encouragement is to do so genuinely. If you aren’t genuine with your compliments or words of encouragement, your words can have the opposite effect and make the other person feel like you are being condescending.

How does encouragement make people feel?

encouragement, poeple in blue shirts, luaghs, my bad, smiles, supportive people A man making a joke with other people in blue shirts.via Canva/Photos

Studies have shown that when people hear words of encouragement, they feel good and have a burst of energy. Psychologist Henry H. Goddard studied tired children and found that they had a burst of energy when he said something encouraging to them. But when he said something negative, they became even more tired.

Ultimately, a direct connection exists between being likeable and being genuinely interested in other people. William King said, “A gossip is one who talks to you about other people. A bore is one who talks to you about himself. And a brilliant conversationalist is one who talks to you about yourself.”

Every time you start a new conversation with someone, take the opportunity to share some words of encouragement with the other person, and you’ll be on your way to being seen as a brilliant conversationalist.

This article originally appeared in May.

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Communications expert shares the number one small talk mistake people make and how to fix it

It happens at the start of a lot of conversations.

via Canva/Photos

A group of friends having a chat.

Many people don’t like making small talk. They either believe it’s beneath them to talk about mundane subjects or don’t see the benefit of discussing the weather, sports, or television with people they hardly know. However, these folks are missing a very valuable form of interaction that can help them with their love lives, friendships, and careers. They also remove themselves from situations where they can elevate small talk to something more valuable and meaningful.

Jefferson Fisher, a Texas board-certified personal injury attorney and law firm owner of Fisher Firm, has become massively popular on Instagram, with nearly 6 million followers, for sharing communication tips “to help people argue less and talk more.” While promoting his new book, The Next Conversation: Argue Less, Talk More, he shared the number one problem people have while making small talk.

What's the number one mistake people make during small talk?

"They unknowingly turn the conversation back to themselves too quickly," Fisher tells Parade. "It’s a natural impulse—we want to relate, to show we understand. But what often happens is that we hijack the conversation."

conversation, heart-to-heart, talking, girls talking, school conversation, Two girls having a heart-to-heart.via Canva/Photos

"For example, someone says, 'I just got back from a trip to Italy,' and instead of asking about their experience, we jump in with, 'Oh, I’ve been to Italy several times, it’s great.' It’s well-meaning, but it can come across as dismissive,” Fisher said. You may not be intending to make the other person feel unimportant, but they just got back from the trip of a lifetime, and you stole their thunder by making it about yourself. It can be tough to hold back in a situation like that, because you’re excited to talk all about your wonderful experience. But if you have a little self-control and ask them a few more questions about their trip, you’ll make a much stronger first impression.

“Instead, focus on them. Ask open-ended questions like, 'That’s wonderful, what was your favorite part?'” the lawyer continued. “Small talk isn’t about impressing people, it’s about making them feel seen and heard."


Fisher’s advice echoes that of the great Dale Carnegie, author of the 1936 classic How to Win Friends and Influence People. In the book, Carnegie says, “To be interesting, be interested.” Carnegie’s advice is counterintuitive because we are taught to believe that being likable means dominating conversations and entertaining the other person. However, Carnegie thinks that people who are generous listeners and willing to serve the other person tend to make a better first impression.

How to be more likable.

Researchers at Harvard found out that when you ask someone a question, people will like you more if, after they answer, you ask them two more follow-up questions. So, if you ask, “Where did you go last summer?” And they reply, Italy, you can follow that up with two questions about their favorite city and the restaurant they’ll never forget. Then, you can tell them that you’ve been there, too.

conversation, parties, small talk, cocktail parties, rooftop party, A rooftop party.via Canva/Photos

“We identify a robust and consistent relationship between question-asking and liking,” the study's authors write. “People who ask more questions, particularly follow-up questions, are better liked by their conversation partners.”

People will take a shine to you after you ask a few questions because it shows that you are listening and interested in what they say. “Follow-up questions are an easy and effective way to keep the conversation going and show that the asker has paid attention to what their partner has said,” the researchers write.

While at first, it may take a little practice to ask follow-up questions instead of turning the conversation to your experiences and opinions, it should take some pressure off the need to be interesting. Now, instead of trying to wow people with your stories, all you have to do is listen to theirs, and they’ll like you all the more for it.

This article originally appeared in May.

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My Greatest Generation grandad had one rule to never run out of things to say in conversation

It's incredibly basic, but too many people forget it.

Unsplash & Marjory Collins/Flickr

Manners and social etiquette have changed over the years, but the classics still work.

My grandad was, simply put, the man. Fought in World War II, lived into his 90s with the strength and vigor of a much younger man, and made an unforgettable impression on everyone who knew him. He was truly a force of nature that I was lucky to have in my life.

He was also a highly quotable man, full of incredible one-liners. When I was a kid and my family would visit, and he was ready to wrap things up, he'd cheekily say "Well, we certainly have seen you," and, "Come again when you can't stay so long."

My Greatest Generation grandad also loved to entertain. Though not a man of many words, he was a legendary host. His advice to us grandkids about being a great conversationalist was always the same:


manners, etiquette, small talk, psychology, conversation, greatest generation, boomers, millennials, social anxiety Can you believe there was a time that being polite and of high-character was more important than being charismatic?Britt Ful/Flickr

"Always ask the last question."

That was it. That was his key to never running out of things to say in a conversation. It sounds extremely obvious, but you'd be surprised how counter it runs to a lot of the advice young people are getting now. In certain sectors, the name of the game is all about how to be more charming and more charismatic. "Self-help" forgets that the real key to being interesting is being interested in what the other party has to say.

What made my grandad's execution of this simple concept great was his confidence in the fact that they didn't have to be great questions. He would just keep asking them, like a steamroller. He knew that, if he kept it up, he'd eventually hit on something that would launch a deeper and more interesting discussion.

Conversations were often logistical at first: How was the drive? What time did you leave? Was there any traffic? Where'd you stop to eat? What did you order? Before you knew it, you were off and running. That was the beauty of the technique.

Asking questions, of course, is not new advice! It's been around forever, and it's still preached heavily today by psychologists and master small-talkers.

But anybody who's been in conversation with another human being lately knows that a lot of people are really bad at this and only want to hear themselves talk. The Guardian calls them "non-askers." And they're everywhere.

Harvard Business Review writes that about 70-80% of what children say is made up of questions, but that number plummets dramatically in adults. It's like we lose our inherent curiosity somewhere along the way, and we pay for it in the way we relate to, or don't, with others. You don't have to do much research to see how big of a problem this is becoming, from people lamenting horrid first dates where they can't get a word in edgewise, to an excruciating lack of self-awareness from people in the working world who just.... won't. stop. talking!

manners, etiquette, small talk, psychology, conversation, greatest generation, boomers, millennials, social anxiety Asking good questions: The original party trick.Stephen Coles/Flickr

Why is this mind-numbingly simple advice so hard to follow?

In Quiet: The Power of Introverts in a World That Can't Stop Talking, author Susan Cain writes that the idea of "having a good personality" is a pretty modern invention. She says that the Western world transformed at some point from a culture of character to a culture of personality, timed around the rise of salesmen and the corporate world. In that burgeoning culture, being charming, charismatic, and a great storyteller was crucial to your success.

We think it makes us impressive to know all the answers, have the best stories, have an anecdote or fun fact to share about every topic. In fact, appearing that way can often be the key to getting ahead at work and making more money. We want to be the one holding court at a party, making guests laugh with our raucous jokes and monologues, because we equate that image with popularity, success, and belonging.

- YouTube www.youtube.com

But it wasn't always this way. My grandad came from a time, in the old South, where good etiquette and manners were more important than being incredibly charming.

In the late 1800s, Professor Thomas E. Hill wrote in The Essential Handbook of Victorian Etiquette: "Do not aspire to be a great storyteller. An inveterate teller of long stories becomes very tiresome. To tell one or two witty, short, new stories, appropriate to the occasion, is about all that one person should inflict upon the company."

Etiquette of the era also dictated not bragging about your connections or accomplishments, and not using highfalutin words to sound smarter than you really are. Some funny ones include parents not telling too many stories about their kids (preach!) and avoiding using too many puns.

Now, my grandad didn't exactly grow up in Victorian England — more like Great Depression-era America — but you can get a sense of how our priorities have changed since 1900 to today. There were a lot of things about that time period in the United States that weren't so great, but that emphasis on making other people feel comfortable and heard in social settings, instead of advancing your own status and standing, would be a welcome return. Luckily, it's easy to do it even today. Just ask a question, literally any question, and you'll already be doing way better than most people.

They don't call them the Greatest Generation for nothing!

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