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Never know how to answer the 'What do you do' question? This simple formula can help.

How many times have you been asked, "What do you do?" and not known what to say?

Let's face it, our answers to this question are usually a bit blasé.

We’ve all been there. The moment we’re face to face with a stranger and the ice breakers begin rolling in. During this little tête-à-tête, one question is sure to be as inevitable as Thanos himself: “What do you do?”

Even for the most skilled small talkers among us, this is not always a particularly easy question to answer. Not without sounding overly vague, sterile, or, yes, even dull. But as CNBC contributor and author Jessica Chen will tell you, there is a tried-and-true method that not only provides an answer for the “What do you do?” question but inspires authentic connection with others.

Her formula, which is included in her book Smart, Not Loud: How to Get Noticed at Work for All the Right Reasons, is pretty simple and definitely gives you more to work with than just saying your job title, which, barring any astronauts or Grammy award winners reading this, can sound pretty bland for most of us.


Without further ado, here are the 3 points to hit in your answer, according to Chen.

1. Talk about the issues you solve

This can help paint the picture that anyone can relate to, even if they have zero familiarity with your industry. Chen advises putting this in the form of a rhetorical question.

Examples:

  • “You know how cyberattacks are getting more frequent and sophisticated?”
  • “You know how you see ads when you scroll through a news story?”

2. Share the solutions you offer

Now’s your chance to clearly explain how your work addresses the issue you set up in step one. Chen notes that it’s important to think about “real-life implications" of what you do every day:

Examples:

  • “What I do is create software systems that alert companies when a suspicious user tries to access their platform.”
  • “What I do is research the best places to put ads so that they have maximum visibility.”

3. Drop some proof

This is where you tie it all together, using a story or other pertinent company details, in order to solidify your credibility.

  • “In fact, our organization is one of the largest cybersecurity companies in the world with clients like [well-known company].”
  • “In fact, the click-through rate of our ads is around 3%, which is much higher than the industry average.”

Put all those together and you’ve got: “You know how [talk about issues you solve]? So what I do is [share the solutions you offer]. In fact, [drop some proof].” Badda bing, badda boom, a concise, yet well-thought out and impactful answer that actually provides a snapshot of what you do for a living. Side effects might include nods of interest and response in the form of, “Wow, cool!”


If you’re struggling with all things small talk, having a go-to approach, much like this one, isn’t a bad idea. Having things like the FORD method, which is essentially a list of ice breaker questions that will get virtually anyone talking, in the back pocket can really help offset any social jitters that get in the way in the heat of the moment.

Basically, it’s totally okay if you don’t naturally have the gift of gab. But since you will likely have to engage in conversations throughout a good chunk of your life, it might behoove you to find ways to make it less stressful. And even for those of us who are extroverted and can chat with anyone, there are ways in which we can make our communication more impactful.

via Pexels

People chatting at a party.

A lot of people feel uncomfortable starting up conversations with strangers in social settings. It’s not that they don’t want to meet people, they’re just not sure what to say.

There's an art to small talk and some people are incredibly at ease starting up a conversation and coming up with things to say. They know how to get things moving without being obvious and seem to do this effortlessly.

A Reddit user named Blugged Bunny asked the online forum “What is your go-to 'small talk' topic with strangers?” and although the question may not have intentionally been to help introverts, there were a lot of great suggestions for people who are uncomfortable making small talk.


It seems the best ideas are questions and statements that are about the current setting and situation. The truly great small talk artists know that the best way into a conversation is to allow the other person to talk about themselves.

It’s also helpful to bring up topics that everyone can speak to whether that’s family, pets, weather, sports or articles of clothing. I once knew a guy who was single and whenever he went out he wore a “Livestrong” bracelet that he got from Lance Armstrong’s cancer charity. He told me that it “Gives women an easy conversation-starter if they want to talk to me. They’ll ask, 'Why are you wearing that? Isn’t Lance Armstrong, a cheater?'" That would begin a great debate over whether Armstrong was such a bad guy, after all he’s done for people with cancer.

Here are 14 of the best go-to small talk topics from the Reddit thread.

1. 

"Make an observation. Literally anything. It helps if it’s something about them like an article of clothing that catches your eye, something they’re doing, anything that you can relate to or are interested in but it doesn’t have to be. It can be something in the environment that is drawing both of your attention. People bullshit about the weather all the time. Once you’ve got something to work with, the key is to ask. ... Let them do the talking. People love talking about themselves. You learn some light-hearted things about the stranger, they feel more comfortable, and you can add bits and bobs of your own experiences in response so they get to know you too. It works in literally any situation. From an elevator ride to a first date. It’s so easy to personalize small talk and it makes it so much less uncomfortable." — arrocknroll.

2. 

"Have you ever tried Ayahuasca?" — KarmicBreath

This comment kicked off a funny response from Sinsaraly:

"Love this. My friend once spent a few hours in a car with poet Allen Ginsberg. The very first thing he said to her was “what drugs do you do?”

3. 

"The weather is a good one. everyone shares it. I'm a guy and i do not give one shit about professional sports or cars and it's like a social disability." — Mr_Mojo_Risin

4. 

Hobbies. "Pretty much everyone has something they're either super passionate about or really rather good at, so a conversation about hobbies pretty much always moves from 'small talk' to 'genuine interest' pretty damn fast." — Trashpanda692

5.

"Something in our environment that we can both relate to. You have to make it easy for them to give a response. Mild humour usually works as it is light-hearted and unthreatening." — ScallywagsTV2

6.

"Usually people love to talk about themselves, so a few questions about them and some follow up questions to their answers usually does it." — I_Can_See_The_Music

7.

"I try to think of random things. Like a favorite animal or star, talking about something in the room. Usually is stupid dad jokes." — UncreativeGlory

8. 

"I try to come up with questions regarding the situations we are in. Like, 'Hey you know any good place around here to get a decent meal?"' — Chromerix

9. 

"Food. People typically love food. I mention I’m new/newer to an area. And ask them what they like, where they eat out. Usually works and people have their choices validated and I always know where to find good local snacks." — TheProfWife

10. 

"If it’s a woman, I’d compliment them on something I like (bag/shoes/makeup/a book they’re reading) and then try to find common ground for there. For men, I’d try something neutral so it doesn’t seem like I’m trying to hit on them. Perhaps weekend plans, work etc." — llovejoy1234

11. 


"Biggest animal you think you could take in a fight." — RizziJoy

12. 

​"I usually bring up home renovations. Especially if the small talk confined us to a space for quite some time. Like a wedding, business conference etc. I can always find people who are not only working on different parts of their homes, but enjoy talking about them. Learned a thing or two along the line as well!" — Calm-Ad

13. 

"Did you ever hear the Tragedy of Darth Plagueis the Wise?" — HowToDoNot

14. 

"F.O.R.D. Family/Occupation/Recreation/Dreams

Family: Do they have kids? If so, people love to talk about their kids. How many, what ages, what grades are they in in school? If they are older (High School/College) what are they studying? Do they play sports/music? If family is not a comfortable subject (you don't feel like asking about spouse and kids and such) then move on to Occupation
Occupation: What do they do for a living? How long? Do they like it? Did they go to school for it? How did they get into it?
Recreation: What do they like to do in their free time? Hobbies? What sports do they like to watch? Do they play any sports? Do they do anything active? Do they do anything artistic or musical?

Dreams: What are they currently looking forward to in life? Is there a big vacation coming up? Are the kids graduating from School? Are they training for a major athletic event (marathon or some other competition)?

This is usually my go-to when making small talk and it's usually enough to get me to some sort of common ground that our conversation can build off organically." — khamylion


This article originally appeared on 5.5.22

Some people having polite conversation at a party.

Does the following scenario make you feel anxious? You are in line at Target, and someone behind you recognizes you from an old job you had and asks, "How are you?” and you reply, “Fine.” Then, both of you stare at each other for 10 seconds, waiting for someone to say something next.

Sherry Amatenstein, LCSW, suggests that before we answer the question, we should attempt to ascertain if the person we’re talking to really wants to know. Are they being pleasant or just trying to make small talk? If you think they want to see how you’re doing, feel free to disclose what’s happening in your life.

But if it’s just a stop-and-chat or you don’t know the person you’re talking to, then it’s fine to respond with a clever response that may elicit a chuckle or spread some goodwill without telling them your life story. You can easily replay with a "Fine, how are you?" and put the conversational ball back in their court.


However, if you are looking for a more clever response, a Redditor who goes by Myloceratops crowd-sourced the best answers to the big question and received over 900 responses. Most of them were witty comebacks to the question that we can all tuck into our pack pockets to use when we want to see more interesting than someone who just gives a pat “fine” response.

Here are 17 of the best responses to someone asking, “How are you?” for you to use the next time you're making small talk.

1.

"I have two stock answers: Not too bad. Distinctly average." — Floydie1962.

2.

"Saw a shirt I loved: 'The horrors persist, as do I.'" — Evilbunnyfoofoo

3.

"I kinda like the Norwegian, 'Up and not crying."' — 5tr4nGe

4.

"Dying a little more every day." — Much-Signifigance212

5.

"Do you really want to know?" — Hatjepoet

6.

"In my country, people sometimes say 'Kann nie genug klagen.' It’s roughly translated to 'I can’t complain enough.'" — OldProblemsNeverDie

7.

"'I'm on the right side of the dirt' is one of my go-to responses." — JiveTurkeyJunction

8.

"Feeling good and looking better I’ll make a burlap sack feel like the cashmere sweater." — Late_Review_8761

9.

"It's a dog-eat-dog world and I'm wearing Milk-Bone underwear." — 27_crooked_craibu

10.

"If I was any better, there would be two of me." — not_that_rick

11.

"At work, it's 'Better by the hour.'"— Otherwise-Tune5413

12.

"'Oh you know, living the dream' is the only one I’ve got ready to go lately." — KittyBooBoo2016

13.

"Busier than a one-legged cat trying to bury a sh** in a frozen pond." — SpoonNZ

14.

"''I think I’m going to make it' usually gets a chuckle." — Bebandy

15.

"“Im good, and you?' I’m Gen X. I don’t burden other people with my problems." — Mrbootz

16.

"My next complaint will be my first complaint." — NoGood

17.

"'I feel like a silly goose today!'Guarantee they’ll never try to make small talk with you ever again." — Front-Craft-804

People tend to overestimate how awkward meaningful conversations will be.

For many people, meeting someone new is an uncomfortable proposition. Even if we want to make new friends, getting to know people from scratch can be hard. It feels like there are all kinds of unwritten social "rules" that make meeting people awkward. Are there certain things you shouldn't share or ask about when you first meet someone? When do you move from small talk to something more meaningful? Will people think you're weird if you tell them how you're really feeling instead of the standard "fine"?

The die-hard social butterflies among us may wonder what all the fuss is about, but many of us share the sentiment my fellow writer Jacalyn Wetzel described so eloquently: "Meeting people makes my armpits spicy."

If meeting people makes your armpits spicy, here's some behavioral science research that might help.


In a series of a dozen experiments, researchers from the University of Texas at Austin, Northwestern University and the University of Chicago analyzed people's feelings about chatting with strangers, and what they found was eye-opening.

Most of us, apparently, underestimate how much we're going to enjoy talking to strangers. How about that? And we especially underestimate how much we're going to enjoy having more meaningful, substantive conversations with people we've just met. We tend to be overly pessimistic about how those conversations are going to go.

"Because of these mistaken beliefs," the authors, Amit Kumar, Michael Kardas and Nicholas Epley, wrote on The Conversation, "it seems as though people reach out and connect with others less often and in less meaningful ways than they probably should."

The experiments the researchers conducted were designed to test the hypothesis that conversations with strangers can be surprisingly satisfying. The researchers asked people to write down topics they'd normally talk with new people about, such as the weather, and then to write down questions that were of a deeper, more intimate nature. They also asked people to anticipate how they were going to feel after discussing decidedly non-small-talky topics such as “What are you most grateful for in your life?” and “When is the last time you cried in front of another person?” versus typical small talk.

Participants were particularly off base about how uncomfortable the more meaningful conversations were going to be and underestimated how much they were going to like having those conversations with strangers.

"These mistaken beliefs matter because they can create a barrier to human connection," the authors wrote. "If you mistakenly think a substantive conversation will feel uncomfortable, you’re going to probably avoid it. And then you might never realize that your expectations are off the mark."

The researchers said their findings were "strikingly consistent," even across different demographic groups, both in person and over Zoom. "Whether you’re an extrovert or an introvert, a man or a woman, you’re likely to underestimate how good you’ll feel after having a deep conversation with a stranger," they wrote.

Participants told the researchers they wish they could have deeper conversations more often in their everyday lives, but the experiments also showed that people underestimate how much strangers are actually interested in them. As it turns out, we're quite curious about one another and actually do care about one another's feelings and thoughts. Again, what we think a conversation is going to be like isn't what they generally are in reality.

So here we are, wanting to have more meaningful conversations, yet overestimating how uncomfortable and underestimating how interesting and enjoyable they're going to be. Our fears are holding us back from connecting with one another, which is kind of a bummer.

Perhaps we can use this research to try some experimenting of our own, reaching out to people around us to talk about more than the weather. Ditch the small talk, ask people substantive questions about their lives, keep it real and see what happens. We may find ourselves becoming more social as we get to know people on another level—and maybe, hopefully, experience a little less spiciness in our armpits. ​