The foolproof way to get people to open up without asking them any questions
Strangers may not be open to questions, but you can still get them talking.

A woman talking with a man at a wedding.
There are times when it may be inappropriate to ask someone a question. In specific social interactions, questions may be welcome, but specific topics may be off-limits. That’s when a communications tool called "elicitation" can become your best friend. It’s a way to make statements that encourage people to discuss sensitive topics or delve deeper into a subject without making them feel like they’re being grilled.
Although you probably won’t be using this tool to interrogate criminals or get secrets out of a CEO or politician, behavior expert Chase Hughes shared how to use the technique in everyday situations. He gives the example of wanting to know how much a woman working at a Whole Foods supermarket makes, without asking her the intrusive question. You start by making a false statement, and then the other person will correct you.
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False statement elicitation
You: Excuse me, can you show me where the baby carrots are?
Employee: Sure, follow me.
You: So, I was reading an article that said Whole Foods employees got a raise to $26 an hour.
Employee: Are you kidding? I only make $18 an hour.
“So now she doesn't feel like she's been pressed or questioned about how much she makes. She's correcting you. So, triggering a need to correct the record is one of the easiest ways to use elicitation, but it's only one,” Hughes notes.
“I’ll bet you think” elicitation
Let’s say you are working in appliance sales and have been trying to sell a man a refrigerator. You’ve been working with him for 30 minutes and want to know if he’s going to buy or not. By using an “I’ll bet” statement, you can get him to admit if he’s interested or not without being pushy. The goal is to voice what they’re thinking, but you don’t need to be correct. The person will either confirm your assumption about their thoughts, add to it, or deny it.
You: I’ll bet you think this Whirlpool refrigerator is a little expensive at $1200?
Them: I’ll say it’s a little pricey, but it’s exactly what we were looking for.
Elicitation works because it bypasses the part of the human psyche that tells them to put up their guard. People also have an incredible need to feel superior and to be correct. So, they will fall over themselves to correct a false statement, as in the Whole Foods example. They will also jump at the chance to tell you whether you’ve successfully gauged their thoughts with the “I’ll bet” technique.
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“I think the number one technique is the human predisposition to correct other people. Because we as humans want to be right, and when we correct other people, that elevates us above the person we're correcting,” Jack Schafer, Ph.D., a psychologist and former FBI special agent, told Robin Dreeke. “So that makes us feel good because we know more than the other person that we're talking to, so that kind of elevates us, and in order to kind of prove that we're more superior, we often give out a lot of information that perhaps we shouldn't.”
Ultimately, elicitation techniques are tools, and they can either be used for good, when you’re out trying to get a deal on a used car, or by con artists for evil. Learning about them gives us a clear advantage as it helps us recognize when we're being manipulated so we don’t take the bait and say something we’ll regret.