Gil Zamora: I'm a Forensic Artist. I worked for the San Jose Police Department from 1995 to 2011.
Florence: I showed up to a place I had never been and there was a guy with a drafting board.
Melinda: We couldn't see them. They couldn't see us.
Gil: Tell me about your hair.
I didn't know what he was doing. But then I could tell after several questions that he was drawing me.
Tell me about your chin.
It kind of protrudes a little bit.
Especially when I smile.
My mom told me I had a big jaw.
What would be your most prominent feature?
I kind of have fat, rounder face.
the older I've gotten the more freckles I've gotten.
I would say I have a pretty big forehead.
Once I get a sketch I say, 'Thank you very much.' And then they leave. I don't see them.
All I had been told before this sketch was to get friendly with this other women, Chloe.
Today I'm going to ask you some questions about a person you met earlier and I'm going to ask you some general questions about their face.
She was thin, so you could see her cheek bones. And her chin, it was a nice, thin chin.
She had nice eyes. they lit up when she spoke.
She had blue eyes, very nice blue eyes.
So here we are. This is the sketch that you helped me create and that's the sketch that somebody described of you.
Yeah. That's . . .
She looks closed off and fatter. Sadder too.
The second one looks more open, friendly and happy.
I should be more grateful of my natural beauty. It impacts the choice in the friends that we make, the jobs we apply for, how we treat our children. It impacts everything. It couldn't be more critical to your happiness.
Do you think you're more beautiful than you say?
We spend a lot of time as women analyzing and trying to fix the things that aren't quite right. And we should spend more time appreciating the things that we do like.There may be small errors in this transcript.