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Capital One Impact Initiative

Photo by Louis Hansel on Unsplash
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This story was originally shared on Capital One.

Inside the walls of her kitchen at her childhood home in Guatemala, Evelyn Klohr, the founder of a Washington, D.C.-area bakery called Kakeshionista, was taught a lesson that remains central to her business operations today.

"Baking cakes gave me the confidence to believe in my own brand and now I put my heart into giving my customers something they'll enjoy eating," Klohr said.

While driven to launch her own baking business, pursuing a dream in the culinary arts was economically challenging for Klohr. In the United States, culinary schools can open doors to future careers, but the cost of entry can be upwards of $36,000 a year.

Through a friend, Klohr learned about La Cocina VA, a nonprofit dedicated to providing job training and entrepreneurship development services at a training facility in the Washington, D.C-area.

La Cocina VA's, which translates to "the kitchen" in Spanish, offers its Bilingual Culinary Training program to prepare low-and moderate-income individuals from diverse backgrounds to launch careers in the food industry.

That program gave Klohr the ability to fully immerse herself in the baking industry within a professional kitchen facility and receive training in an array of subjects including culinary skills, food safety, career development and English language classes.

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Courtesy of Capital One
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Marim Albajari was a high school senior living in New York City during the onset of the pandemic. Suddenly, the prospect of starting college directly after graduation no longer seemed like a sure thing.

Due to a lack of resources to help her navigate the college application process, she was almost a victim of the "summer melt"—a term used to describe students who cancel plans to attend college before classes begin.

The "melt" is a common problem disproportionately affecting students from low-income families—many high-school graduates who have been accepted to college and plan to enroll are quickly knocked off-course if they do not obtain sufficient financial aid, miss administrative deadlines, or most importantly, lack support from family and friends.

The COVID-19 pandemic worsened the problem, as high school graduates who immediately went on to college in Fall 2020 declined by nearly 7% when compared to the previous year, for obvious reasons. Even without a pandemic, finding the right information about things like course load, financial aid, and housing can be time-consuming and overwhelming for students without a guide.

That's where Oli comes in.

A free AI chatbot service, nicknamed "Oli", is offered by The Common Application (Common App). In 2018, the Reach Higher Initiative merged with Common App and partnered with AdmitHub to develop the AI chatbot that would eventually become Oli. The group then joined forces with the College Advising Corps to offer counseling services to get more first-generation, low-income, and diverse students enrolled in college.

Now a freshman at John Jay College of Criminal Justice, Albajari can attest to the value of Oli's help.

Courtesy of Common App

With the help of $1.4 million in grant funding from the Capital One Foundation, nearly 675,000 high school students applying to colleges through Common App have gained access to information on admissions and scholarship opportunities.

"The Capital One Foundation saw the need and stepped up to help by moving as quickly as possible to maximize the number of people that could be helped," says Eric Waldo, executive director of the Reach Higher Initiative at Common App. "Our colleagues at The Foundation have gone over the top to connect us with resources across their organization and are continuing to help us achieve our mission to assist as many students as possible through its continued support to the Class of 2021 and beyond."The result? Resources provided by Oli have saved students nearly 18,000 hours that traditionally would've been spent consulting with an advisor.

"Oli was my guardian angel," Albajari said. "As a first-generation college student, I didn't have the privilege to get the help I needed at home on my college journey. Even though Oli may be a robot, I felt like someone had my back."

The result? Resources provided by Oli have saved students nearly 18,000 hours that traditionally would've been spent consulting with an advisor.

"Oli was my guardian angel," Albajari said. "As a first-generation college student, I didn't have the privilege to get the help I needed at home on my college journey. Even though Oli may be a robot, I felt like someone had my back."

"It is imperative that all graduating high school students be equipped with the tools necessary to avoid delaying their dreams of attending college," says Andy Navarrete, Head of External Affairs at Capital One. "The playing field of opportunity in higher education has never been level, and the COVID-19 pandemic only made that fact more clear. We're committed to continuing our efforts to support equitable access and persistence for aspiring college students of all backgrounds."

That support from The Foundation comes alongside an initial $200 million, multi-year commitment from Capital One to advance socioeconomic mobility through the Capital One Impact Initiative.

In addition to exclusively funding the initial launch of the AI chatbot for Class of 2020 students, Capital One is continuing to expand this resource by contributing both financially and through pro bono support from its tech associates. Since the chatbot's inception, nine associates from Capital One have volunteered 500 hours of pro bono service to optimize the chatbot's ability to help prospective college students.

"As a first-generation college student, I remember having a lot of the same questions that students interacting with the chatbot were seeking answers to," says Elizabeth Souza, a Capital One associate who helped support the development of this chatbot. "Volunteering to support the development of this chatbot has been a tremendous opportunity to ensure equitable access to technology and resources for all."

Courtesy of Capital One

Those efforts in turn helped first-generation college student Jennifer Sanchez, a California native now finishing her freshman year at the University of La Verne. With the help of resources provided by the AI chatbot, Sanchez earned a scholarship, received a grant to help offset the cost of housing and was connected with councilors at each university she received admission to best decide which school would be the best fit for her.

"I was considering not even going to college because of how the pandemic financially impacted my family, but that chatbot gave me access to financial and educational resources that I would've never known existed without it," Sanchez said. "I think of that Oli like a friend. It supported me on my journey, like a friend would, every step of the way."

A little encouragement and access to the right information can take us places we never imagined.

Courtesy of The Commit Partnership
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For Festus Oyinwola, a 19-year-old first-generation college student from Dallas, Texas, the financial burden of attending college made his higher education dreams feel like a faraway goal.

As his high school graduation neared, Oyinwola feared he would have to interrupt his educational pursuits for at least a year to save up to attend college.

That changed when Oyinwola learned of the Dallas County Promise, a new program launched by The Commit Partnership, a community navigator that works to ensure that all North Texas students receive an equitable education.

Photo by Element5 Digital on Unsplash

The Dallas County Promise covers any cost of tuition not included in financial aid grants. To date, nearly 60 high schools in Dallas County currently participate in this initiative.

It pairs students — including Oyinwola — with a success coach for the following three years of their education.

To ensure that students like Oyinwola have the opportunity to build a solid foundation, The Commit Partnership is supported by businesses like Capital One who are committed to driving meaningful change in Dallas County through improved access to education.

The bank's support comes as part of its initial $200 million, multi-year commitment to advance socioeconomic mobility through the Capital One Impact Initiative.

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Courtesy of Creative Commons
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After years of service as a military nurse in the naval Marine Corps, Los Angeles, California-resident Rhonda Jackson became one of the 37,000 retired veterans in the U.S. who are currently experiencing homelessness — roughly eight percent of the entire homeless population.

"I was living in a one-bedroom apartment with no heat for two years," Jackson said. "The Department of Veterans Affairs was doing everything they could to help but I was not in a good situation."

One day in 2019, Jackson felt a sudden sense of hope for a better living arrangement when she caught wind of the ongoing construction of Veteran's Village in Carson, California — a 51-unit affordable housing development with one, two and three-bedroom apartments and supportive services to residents through a partnership with U.S.VETS.

Her feelings of hope quickly blossomed into a vision for her future when she learned that Veteran's Village was taking applications for residents to move in later that year after construction was complete.

"I was entered into a lottery and I just said to myself, 'Okay, this is going to work out,'" Jackson said. "The next thing I knew, I had won the lottery — in more ways than one."

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