Here's what recommended instead.
Clear, effective communication is just as much about what you don’t say as it is about what you do say. It’s incredibly easy for a message to get watered down with filler words and passive phrases, many of which we use on a daily basis.
Case and point: “I think” statements. Sure, this seems like a harmless option. Logical even. After all, it’s honest. Certain factors have led you to think this or that is the right choice, and thus, you are saying so. But as CNBC Make It contributor Lorraine K. Lee explains, overuse of these two well-intentioned words can “diminish your presence and undermine your confidence.”
In fact, Lee lumps “I think” in with “just,” “sorry” and “maybe,” which are more well-known examples of minimizing language, aka passive qualifiers that lessen the meaning of what you're trying to communicate, rather than enhance it. She notes that however "polite" these phrases seem, etiquette comes at the cost of credibility.
Specifically, “I think” can make an opinion, however well informed, come across as nothing more than a passing thought, and therefore not taken seriously. Or it can make the speaker seem “hesitant” of their own perspective.
So instead, Lee recommends swapping “think” for “I recommend,” which conveys the same meaning but is more “action-oriented” and “decisive.” An example she uses is saying “I recommend trying this restaurant,” rather than “I think you should try this restaurant.“
Lee advises that this swap be used in times when you aren’t all that confident as well, with some added caveats for transparency. Using “from my experience, I’d recommend…” for example. It’s easy to see how you can be upfront about uncertainties, while still clearly communicating your stance.
Things get further conflated when you think about how many people use “I feel statements” when they mean to use “I think statements.” “I feel like this restaurant is better than the other one.” “I feel that you should go with this plan.” “I feel like this isn’t the most productive use of our time.” This is not only grammatically inaccurate, as these are opinions one thinks, not feels, but it also pacifies an already weakened version of what you’re trying to say in the first place.
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So, how do we really develop this better speaking habit? Lee recommends (see what we did there?) first listening for when and where those “I think” statements tend to pop up. You can even ask for the folks around you to help keep you accountable. She also suggests allowing for a pause before speaking, which gives you time to make the mental swap before saying anything out loud. And since most of us type exponentially more than we speak, be sure to make those swaps in written communications as well.
Bottom line; it’s easy for us to go on autopilot with our language. That, plus a desire to not come across as pushy or domineering, can cause us to not really say what we mean. But if we want to be understood, we need to be intentional with what we say, or don’t say.
12 non-threatening leadership strategies for women
We mustn't hurt a man's feelings.
Men and the feels.
Note: This an excerpt is from Sarah Cooper's book, How to Be Successful Without Hurting Men's Feelings.
In this fast-paced business world, female leaders need to make sure they're not perceived as pushy, aggressive, or competent.
One way to do that is to alter your leadership style to account for the fragile male ego.
Should men accept powerful women and not feel threatened by them? Yes. Is that asking too much?
IS IT?
Sorry, I didn't mean to get aggressive there. Anyhoo, here are twelve non-threatening leadership strategies for women.
Encourage.
With permission from Sarah Cooper.
When setting a deadline, ask your coworker what he thinks of doing something, instead of just asking him to get it done. This makes him feel less like you're telling him what to do and more like you care about his opinions.
Sharing ideas.
With permission from Sarah Cooper.
When sharing your ideas, overconfidence is a killer. You don't want your male coworkers to think you're getting all uppity. Instead, downplay your ideas as just "thinking out loud," "throwing something out there," or sharing something "dumb," "random," or "crazy."
Email requests.
With permission from Sarah Cooper.
Pepper your emails with exclamation marks and emojis so you don't come across as too clear or direct. Your lack of efficient communication will make you seem more approachable.
Idea sharing.
With permission from Sarah Cooper.
If a male coworker steals your idea in a meeting, thank him for it. Give him kudos for how he explained your idea so clearly. And let's face it, no one might've ever heard it if he hadn't repeated it.
Sexism.
With permission from Sarah Cooper.
When you hear a sexist comment, the awkward laugh is key. Practice your awkward laugh at home, with your friends and family, and in the mirror. Make sure you sound truly delighted even as your soul is dying inside.
Mansplain.
With permission from Sarah Cooper.
Men love explaining things. But when he's explaining something and you already know that, it might be tempting to say, "I already know that." Instead, have him explain it to you over and over again. It will make him feel useful and will give you some time to think about how to avoid him in the future.
Mistakes.
With permission from Sarah Cooper.
Pointing out a mistake is always risky so it's important to always apologize for noticing the mistake and then make sure that no one thinks you're too sure about it. People will appreciate your "hey what do I know?!" sensibilities.
Promotions.
With permission from Sarah Cooper.
Asking your manager for a promotion could make you seem power- hungry, opportunistic, and transparent. Instead, ask a male coworker to vouch for you. Have your coworker tell your manager you'd be great for the role even though you don't really want it. This will make you more likely to actually get that promotion.
Rude.
With permission from Sarah Cooper.
Sometimes not everyone is properly introduced at the start of a meeting. Don't take it personally even if it happens to you all the time, and certainly don't stop the meeting from moving forward to introduce yourself. Sending a quick note afterward is the best way to introduce yourself without seeming too self-important.
Interruptions.
With permission from Sarah Cooper.
When you get interrupted, you might be tempted to just continue talking or even ask if you can finish what you were saying. This is treacherous territory. Instead, simply stop talking. The path of least resistance is silence.
Collaboration.
With permission from Sarah Cooper.
When collaborating with a man, type using only one finger. Skill and speed are very off-putting.
Disagreements.
With permission from Sarah Cooper.
When all else fails, wear a mustache so everyone sees you as more man-like. This will cancel out any need to change your leadership style. In fact, you may even get a quick promotion!
In conclusion...
With permission from Sarah Cooper.
Many women have discovered the secret power of non-threatening leadership. We call it a "secret power" because no one else actually knows about it. We keep our power hidden within ourselves so that it doesn't frighten and intimidate others. That's what makes us the true unsung heroes of the corporate world.
About the Author: Sarah Cooper
Sarah Cooper is a writer, comedian, and author of 100 Tricks to Appear Smart in Meetings. Her new book, How to Be Successful Without Hurting Men's Feelings, is out now.
The comedic book cover.
With permission from Sarah Cooper.
A satirical take on what it's like to be a woman in the workplace, Cooper draws from her experience as a former executive in the world of tech (she's a former Googler and Yahooer). You can get the book here.
This article was originally published on 3.25.19