Woman clears aisle on flight to help passenger see dying grandfather
Even when your life feels like it's falling apart, other people's lives are still going on as normal. Unfortunately, the world doesn't stop because tragedy strikes someone's family, but recently on a United Airlines flight, one woman had a pretty close equivalent. Hailey Ann Sand recently took an unexpected trip after finding out her grandfather was being placed on comfort care as he was nearing the end of his life.
Sand knew she wanted to be there for his final moments, so she booked a last-minute flight and headed out. What was supposed to be a smooth trip wound up being stress-inducing due to the flight landing behind schedule. The airline was aware that some passengers had connecting flights taking off in a few minutes so they made the announcement asking for passengers to extend courtesy to those with tight connections.
blue and white airplane in the sky during daytime Photo by Avel Chuklanov on Unsplash
Sand was one of those with an extremely tight connection when the flight landed in Denver, but as airline passengers often do, many stood up, not allowing others to get off the plane first. It was then that the grieving granddaughter was reminded that there are still good people in the world. The woman shares in a video that she was in seat 31A and another woman, whom she didn't know was in seat 31B noticed the urgency on Sand's face prompting the woman to inquire if something was wrong. After Sand explained that she was in a hurry to catch her next flight so she could be there with her grandfather in his last moments, the stranger sprung into action.
Sand's connecting flight was scheduled to depart in 25 minutes but the aisle was completely blocked. That is, until her seatmate got everyone to clear it.
People walking inside an airport. Photo by CHUTTERSNAP on Unsplash
"You didn't owe me anything but you stepped out in the aisle and you announced very loudly to everybody to please step aside so that I can get off the plane in a timely manner," Sand says hoping her words reach the woman who helped her. "We landed 25 minutes before my next flight was supposed to depart, and it was a 22-minute walk across the Denver airport. We flew into gate 73ish, and I was flying out of 12. I had to walk all the way across. I just want you to know that I made that flight and I got to be there last night. And I got to tell my grandfather how much I loved him and he got to tell me back and he understood what I was saying."
The grieving granddaughter was able to be there along with the rest of her family until her grandfather passed. She continues the video with an emotional thank you to the stranger saying that her act of kindness changed her life, hoping the video would reach the kind stranger. While the video didn't reach her, the video did reach United Airlines causing several flight attendants and crew to reach out to Sand. Through some detective work, they connected her with a relative who connected her with the stranger, Katie.
Turns out Katie wasn't just an average passenger, she's a hospice nurse who deeply understands a family's need to be together during someone's final hours. Sand tells Upworthy it look less than 24 hours to track Katie down and get in touch with her. While the flight they shared was from San Antonio to Denver, Katie just happened to be traveling from work and isn't from either city and Sand lives in San Antonio but is from Washington. The chance seating assignment seemed meant to be.
Once Sand reached her family she left her chance encounter with a hospice nurse to feel the warmth and comfort of the hospice nurses at Samaritan Hospital in Moses Lake, Washington, "They did an excellent job for my grandfather in his final moments but also my whole family in helping us through a difficult time."
Sand shares that her grandfather was "a husband of 62 years, a father, a grandfather, a great-grandfather, a brother, a friend, a mentor. He served in the Army and worked his whole life as a farmer. He was the most hardworking man. He loved to travel and has been all over the world. He was very involved in his community, and the world would be better with more people like him in it."
While the woman hoped the video would reach the passenger that helped her on the plane, she likely didn't expect it to reach over 9 million people but since it has she hopes people leave her video with a message of kindness.
"I hope this story continues to resonate with people and inspire them to love each other more, and think twice when the flight crew asks you to stay seated so that people who have a tight connection can get off the plane. You never know why someone is traveling and it’s not always for a happy reason."
This article originally appeared in May.
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Communications expert shares the 7-word phrase to shoot down anyone being disrespectful
Try this method next time someone says something rude.
A woman can't believe what she just heard.
Getting caught off guard by a rude comment from a coworker, family member, or total stranger can throw you for a loop. You immediately start wondering how you should respond. Should I insult the person right back or play it cool without stooping to their level? Everyone is going to be thrown by a disrespectful comment at some point, so it’s good to have a response in your back pocket for that moment when it comes.
Communications expert Jefferson Fisher provided a great response that we can all use recently on the Mel Robbins Podcast. Fisher is a Texas board-certified personal injury attorney and one of the most respected voices on argumentation and communication in the world. He is also the bestselling author of The Next Conversation: Argue Less, Talk More.
How to respond to a rude or disrespectful comment
Fisher told Robbins that the first step in responding to the comment is nonverbal. You say nothing. “A lot of silence. So often, if you just wait 10 seconds that you're gonna add distance between what they said and how you're going to respond,” Fisher said. “They're saying this to get something out of you, cause in that moment, they're feeling something, whether it's a fear or an insecurity, whatever it is, you're not going to deliver on that same plane that they are.”
The next step is to let the rude person know that their behavior will not be tolerated in a confident manner.
“So somebody says something disrespectful, you give enough silence to make sure that it's a little awkward, and then you're going to say something to the effect of, ‘That's below my standard for a response.’ All of a sudden, you're now making it clear that what you just said was beneath me. And I don't respond to things that are beneath me in that way.”
Throw it back on them
If you prefer to put someone back on their heels instead of squelching the situation as Fisher recommends, John Bowe, a speech trainer, award-winning journalist, and author of I Have Something to Say: Mastering the Art of Public Speaking in the Age of DisconnectionI Have Something to Say: Mastering the Art of Public Speaking in the Age of Disconnection, says that you should respond with a question: “Do you really mean that?”
“Say it with outrage or dripping sarcasm, with raised eyebrows or deadpan calm. It doesn’t matter. This phrase is quietly disarming and deceptively powerful,” Bowe writes for CNBC. Bowe says the response does two great things for you. First, it gives them a chance to reconsider their words because most rude comments are said without thinking. “By responding with curiosity instead of defensiveness, you’re holding up a mirror. Often, that’s all it takes for the other person to walk back their offense,” he writes.
After the person is asked if they meant what they said, they can double down on their rude comment, but they are probably more likely to backpedal or apologize.
Unfortunately, it’s a fact of life that, unless you live under a rock, you’ll have to deal with people making rude comments. But the best thing you can do is to prepare yourself to confidently put someone in their place so they’ll think twice about ever being rude to you again.