+
Sign up for
The Upworthiest
Our top stories of the day delivered straight to your inbox.
upworthy

The coffee world is way too white. Keba Konte is revolutionizing the industry.

When two black men were arrested in a Philadelphia Starbucks in April 2018, Americans were rightfully outraged.

As the mega-corporation worked to find ways to address the incident — ultimately deciding to hold a national anti-bias training for employees — coffee lovers of color began sharing their go-to caffeine shops and roasters around the nation. One such company was Red Bay Coffee.

Established in 2014, Red Bay Coffee has quickly become one of the most well-known roasters in Oakland, California.

People from all over the country order its beans online, purchase its products at Whole Foods, and stop by the roastery, bar, and garden.

All photos via Red Bay Coffee, used with permission.

So how does a coffee roaster reach this level of adoration? Some pretty incredible leadership is making it happen.

Red Bay Coffee founder Keba Konte has spent years building a company that's as rewarding for its customers as it is for its employees.

A former photojournalist and artist, Konte has made a name for himself as a socially conscious business owner. With more than 10 years in the coffee industry, Konte's dedication to diversity has led him to work on bridging the gap between coffee culture and communities of color.

Konte has worked in the coffee industry for more than 10 years.

"I'm into equity and how we sort of share the wealth, we do profit sharing, and how we really help support other people's [of color] businesses," Konte says. "So there's the creative piece, there's the community piece, and the social justice piece that you need to make this all happen."

In addition to hiring women and people of color, Red Bay is known for hiring formerly incarcerated individuals and foster youth.

Red Bay is known for employing women, people of color, and formerly incarcerated individuals.

"We're a second chance employer," Konte says. "It's a great industry for these individuals because there's a lot of opportunities to advance and learn."

"There are a lot of foster youth that turned 18, and they're emancipated, which really just means now you're just out there on your own," he adds. "Yeah, 18 is sort of a legal number, but most people need support past 18, especially if you've been having challenges growing up anyway."

His work philosophy has left a mark on his staff, including general manager Antoine Hicks. Hicks attributes much of the roaster's success to the mission-driven culture.

"Red Bay has this great way of kind of rallying all of us around one common goal where for the most part I don't ever feel like I'm working for one person or for Keba," Hicks says. "I feel like I'm working towards the mission. It doesn't even feel like a job so much as it's just a responsibility to do good work and an opportunity to serve our community."

Red Bay is also keenly aware of the community it serves. With a black population of 35%, it's especially important that Oakland's food and drink establishments create a welcoming atmosphere.

Red Bay Coffee aims to provide professional development opportunities for its staff.

While marketed toward white, affluent patrons, the coffee industry is largely possible because of underpaid farmers of color in Central America, Africa, and Latin America.

Coffee distributors, including Starbucks, have worked harder to ensure that ethical practices and policies are available for both their American baristas and farmers abroad. But there are still issues. Seeing these injustices and how they predominately have affected communities of color propelled Konte to be an agent of change.

"My goal with Red Bay is to involve more people who are descendants of these coffee-growing regions of the world and giving them a greater role in the industry and, in the end, the economy," he says.

Red Bay's dedication to marginalized groups and equitable business practices makes it a great start. But Consumers can do a lot to be more socially conscious too.

Wendell Pierce, who tweeted his support of Red Bay, expertly explains the consumer's role in the current racial climate:

"Ask 'What is my contribution to that dynamic of inclusion?' By going online [to Red Bay] and ordering its coffee, it supports that mission. Everyday citizens can look in their own communities and see the people around them that reflect and check those boxes off. Support those companies that reflect the inclusive values and show respect for their community."
Pop Culture

Airbnb host finds unexpected benefits from not charging guests a cleaning fee

Host Rachel Boice went for a more "honest" approach with her listings—and saw major perks because of it.

@rachelrboice/TikTok

Many frustrated Airbnb customers have complained that the separate cleaning fee is a nuisance.

Airbnb defines its notorious cleaning fee as a “one-time charge” set by the host that helps them arrange anything from carpet shampoo to replenishing supplies to hiring an outside cleaning service—all in the name of ensuring guests have a “clean and tidy space.”

But as many frustrated Airbnb customers will tell you, this feature is viewed as more of a nuisance than a convenience. According to NerdWallet, the general price for a cleaning fee is around $75, but can vary greatly between listings, with some units having cleaning fees that are higher than the nightly rate (all while sometimes still being asked to do certain chores before checking out). And often none of these fees show up in the total price until right before the booking confirmation, leaving many travelers feeling confused and taken advantage of.

However, some hosts are opting to build cleaning fees into the overall price of their listings, mimicking the strategy of traditional hotels.

Rachel Boice runs two Airbnb properties in Georgia with her husband Parker—one being this fancy glass plane tiny house (seen below) that promises a perfect glamping experience.

@rachelrboice Welcome to The Tiny Glass House 🤎 #airbnbfinds #exploregeorgia #travelbucketlist #tinyhouse #glampingnotcamping #atlantageorgia #fyp ♬ Aesthetic - Tollan Kim

Like most Airbnb hosts, the Boice’s listing showed a nightly rate and separate cleaning fee. According to her interview with Insider, the original prices broke down to $89 nightly, and $40 for the cleaning fee.

But after noticing the negative response the separate fee got from potential customers, Rachel told Insider that she began charging a nightly rate that included the cleaning fee, totaling to $129 a night.

It’s a marketing strategy that more and more hosts are attempting in order to generate more bookings (people do love feeling like they’re getting a great deal) but Boice argued that the trend will also become more mainstream since the current Airbnb model “doesn’t feel honest.”

"We stay in Airbnbs a lot. I pretty much always pay a cleaning fee," Boice told Insider. "You're like: 'Why am I paying all of this money? This should just be built in for the cost.'"

Since combining costs, Rachel began noticing another unexpected perk beyond customer satisfaction: guests actually left her property cleaner than before they were charged a cleaning fee. Her hypothesis was that they assumed she would be handling the cleaning herself.

"I guess they're thinking, 'I'm not paying someone to clean this, so I'll leave it clean,'" she said.

This discovery echoes a similar anecdote given by another Airbnb host, who told NerdWallet guests who knew they were paying a cleaning fee would “sometimes leave the place looking like it’s been lived in and uncleaned for months.” So, it appears to be that being more transparent and lumping all fees into one overall price makes for a happier (and more considerate) customer.

These days, it’s hard to not be embittered by deceptive junk fees, which can seem to appear anywhere without warning—surprise overdraft charges, surcharges on credit cards, the never convenience “convenience charge” when purchasing event tickets. Junk fees are so rampant that certain measures are being taken to try to eliminate them outright in favor of more honest business approaches.

Speaking of a more honest approach—as of December 2022, AirBnb began updating its app and website so that guests can see a full price breakdown that shows a nightly rate, a cleaning fee, Airbnb service fee, discounts, and taxes before confirming their booking.

Guests can also activate a toggle function before searching for a destination, so that full prices will appear in search results—avoiding unwanted financial surprises.


This article originally appeared on 11.08.23

From Your Site Articles
community
Health

Eye-opening video shows how a simple train delay is experienced by someone with autism

Reminder: You never know what someone else is going through.

National Autistic Society/Youtube

"Diverted" educational video shared through the Too Much Information Campaign.

Everyone who lives with autism experiences it somewhat differently. You'll often hear physicians and advocates refer to the spectrum that exists for those who are autistic, pointing to a wide range of symptoms and skills.

But one thing many autistic people experience is sensory processing issues.

For autistic people, processing the world around them when it comes to sight, smell, or touch can be challenging, as their senses are often over- or under-sensitive. Certain situations — like meandering through a congested mall or enduring the nonstop blasting of police sirens — can quickly become unbearable.

This reality is brought to life in a new video by the U.K.'s National Autistic Society (NAS).

The eye-opening PSA takes viewers into the mind of a autistic woman as she thinks about struggling to stay composed in a crowded, noisy train.

It's worth a watch:

The PSA hit especially close to home for 22-year-old actress and star of the video Saskia Lupin, who is autistic herself. "Overall I feel confused," she said, of abrupt changes to her routine. "Like I can't do anything and all sense of rationality is lost."

She's not alone.

According to a study cited in NAS' press release, 75% of autistic people say unexpected changes make them feel socially isolated. What's more, 67% reported seeing or hearing negative reactions from the public when they try to calm themselves down in such situations — from eyerolls and stares to unwelcome, hurtful comments.

The new PSA aims to improve that last figure in particular.

It's part of the organization's Too Much Information campaign — an initiative to build empathy and understanding in allistic (i.e., not autistic) people for those on the spectrum.

Autism Awareness Day, campaign, World Autism Awareness Week

Campaign by National Autistic Society created to share the autistic experience to the world.

Photo from Pixabay

"It isn't that the public sets out to be judgmental towards autistic people," Mark Lever, chief executive of the NAS, said in a statement in 2016. It's just that, often, the public doesn't "see" the autism.

"They see a 'strange' man pacing back and forth in a shopping center," Lever explained, "or a 'naughty' girl having a tantrum on a bus, and don't know how to respond."

Well, now we do.

Instead of staring, rolling your eyes, or thinking judgmental thoughts about the young person's parents, remember: You have no idea what that stranger on the train is going through.

“We can't make the trains run on time," said Lever. But even the simplest, smallest things — like remembering not to stare and giving a person some space and compassion if they need it — can make a big difference.


This article originally appeared on 03.28.18

From Your Site Articles
mental health
Pop Culture

A brave fan asks Patrick Stewart a question he doesn't usually get and is given a beautiful answer

Patrick Stewart often talks about his childhood and the torment his father put him and his mother through.

Patrick Stewart often talks about his childhood and the torment his father put him and his mother through. However, how he answered this vulnerable and brave fan's question is one of the most eloquent, passionate responses about domestic violence I've ever seen.


WARNING: At 2:40, he's going to break your heart a little.

You can read more about Heather Skye's hug with Captain Picard at her blog.


This article originally appeared on 06.26.13.


From Your Site Articles
Health

These two tricks will clear your stuffy nose instantly

Both tricks take less than two minutes

via Prevention Magazine/YouTube)

How to clear a stuffy nose instantly.

With cold season upon us, there's no better time to learn a couple of awesome and easy tricks that will clear up the dreaded and annoying stuffy nose.

Prevention magazine created a short video showing two easy ways to get you breathing free again no matter how stuffed up you might be.

Both tricks take less than two minutes and are certainly worth trying out when it feels like that runny nose might never go away.


Watch the YouTube video below:

This article first appeared on 9.8.17.

From Your Site Articles
health
Family

Heartwarming comics break down complex parenting issues with ease

Lunarbaboon comics tackle huge, important subjects with an effective, lighthearted touch that you can't help but smile at.

All images by Christopher Grady/Lunarbaboon, used with permission

Writing comics helped a father struggling with anxiety and depression.

Christopher Grady, a father and teacher from Toronto, was struggling with anxiety and depression. That's when he started drawing.

He describes his early cartoons and illustrations as a journal where he'd chronicle everyday moments from his life as a husband, elementary school teacher, and father to two kids.

"I needed a positive place to focus all my thoughts and found that when I was making comics I felt a little bit better," he says.

He began putting a few of his comics online, not expecting much of a response. But he quickly learned that people were connecting with his work in a deep way.

The comics series called Lunarbaboon was born, and the response to the first few was so powerful that Grady was inspired do more with his comics than just document his own experience.

"I began getting messages from many people about how they connected to the comics and it gave them hope and strength as they went through their own dark times," he says.

"When they look back…they probably won't remember what was said…or where you were when you said it. They may not remember any details of your time together. But they will remember that you were there…and that's what matters most."

"Usually the circle of people we can support, help, influence is limited to our families, friends, coworkers, random stranger at the bus stop, but with my comic I suddenly found my circle of power was much much larger," Grady explains. "I guess I decided to use this power for good."

Grady continued to draw, making a point to infuse the panels with his own special brand of positivity.

"Kids are always watching adults and they look to the adults as role models," he says. "I try to show (my kids and students) that even with all my flaws and weaknesses I am still a good person and I can still make a positive change in the world."

Lunarbaboon comics tackle huge, important subjects with an effective, lighthearted touch that you can't help but smile at.

Check out Grady's take on teaching his son about consent. (All images by Christopher Grady/Lunarbaboon, used with permission.)

consent, relationship advice, father son advice, family

A comic about listening and respecting your partner.

All images by Christopher Grady/Lunarbaboon, used with permission

Here's one about parents being supportive of a gay son or daughter.

sexual orientation, parenting gay children, positive messages, gender orientation

Parents being supportive of their gay son.

All images by Christopher Grady/Lunarbaboon, used with permission

On raising girls in a patriarchal world.

adulting, education, medical field, dreams

Comic encourages girls to chase all their dreams.

All images by Christopher Grady/Lunarbaboon, used with permission

And here's a sweet one about appreciating the heck out of his wife.

motherhood, moms, childbirth, family

Mom one ups dad easily.

All images by Christopher Grady/Lunarbaboon, used with permission

Big topics. Important issues. Grady tackles them with humility and ease.

As Lunarbaboon has continued to grow, Grady says the messages of support he gets have become increasingly powerful.

He certainly doesn't claim to have all the answers to all the complexities of parenting, but he does say that "people like knowing they aren't alone in life's daily struggles. Most people who contact me just want to say thank you for putting something positive into the world."

Grady doesn't expect his Lunarbaboon comics to fix rape culture or end bigotry. He just hopes his message of love, inclusion, and positivity continues to spread.

inclusion, gender roles, social anxiety, happy

Teaching children to accept what might be different.

All images by Christopher Grady/Lunarbaboon, used with permission

"My hope is that for the short time people read it they smile and feel good," he says. "Then I hope they take that good feeling and smile into the world and make it slightly brighter."

You can check out even more of Grady's awesome work over on his website or in his newly published book.


This article was originally published on 11.30.17

From Your Site Articles
Trending Stories