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The best parenting advice I've read in a long time: Someone will always criticize you.

You can't please everyone!

parenting, children, community, confidence

Parenting children requires some serious balancing skills.

This article originally appeared on 03.08.16


Like most parents, I didn't know what I was doing when I first became a mom — because I'd never done it before.

I was 27 when our first child joined our family through adoption. He was 10 months old.

My son and me shortly after his adoption. That look on my face can probably best be described as "clueless but hopeful." All photos of my kids and me belong to me.



I'd read everything I could get my hands on — books, articles, blog posts, and a whole lot more — in the year leading up to his adoption. So I had some solid book knowledge. But real life experience? Nah.

Sure, I babysat as a teenager, and I was a really good parent before I actually became one. However, as most parents know, parenting is very much a learn-as-you-go gig. We use the abstract knowledge we arm ourselves with and apply it the best we can while trying to keep our heads above water.

My husband and I made some mistakes, and we did some things brilliantly.

We faced a lot of challenges — both the regular ones that all new parents encounter and some more complex ones because our son spent 10 months in an orphanage before we became his parents. But we felt pretty good about our family, and we gained confidence as parents.

We thought: "Hey, we like this parenting thing. And we're decent at it. We're not the worst. Let's do it again!"

So less than a year and a half later, I became a second-time mom when we adopted our daughter, Molley.

My daughter and me on her first birthday, about four months after she joined our family.

She was eight months old — and just as amazing as our son. After she was with us for about six months and we'd overcome some serious health challenges, her personality began to develop, and I quickly realized something:

I had no idea what I was doing.

Seriously, no idea.

All of that parenting experience I'd gained with my son did. not. apply. to. this. child.

She was a different person with a totally different personality, and those magical "skills" I'd allowed myself to think I'd developed were basically useless.

She was spirited and clever, kind and thoughtful, inquisitive and skeptical, opinionated and insistent.

And did I mention spirited?

After the first time she threw herself down on the ground in public and proceeded to scream bloody murder — probably when she was around 15 months old — because she wasn't interested in whatever I'd suggested, I called my mom.

Not my child. But it totally could have been.

"What's happening?" I asked. "Mattix never did this. What even is going on here?! The world is ending. Send help STAT!"

As moms often do, she imparted upon me some words of wisdom: Kids aren't carbon copies of each other. And sometimes, we have to do everything differently ... even when what we did before worked.

So that's what I did.

What Laditan wrote is a variation of what many parents have said and believed since, well, the beginning of time.

Yes, it takes a village. And no, we shouldn't parent in a silo. We benefit greatly from the help of friends and family and sometimes even complete strangers. But when it comes down to it, there's a wide space between "best parent ever" and "worst parent on the planet" — and as long as we're trying hard and landing somewhere slightly to the left of the middle, we're probably doing just fine.

So unless we see actual abuse, we should probably just keep our mouths shut or maybe offer a few encouraging words or a small sign of solidarity to the other parents in the trenches. 'Cause it's very likely that they're doing their best, too.

You know the thing about "good parents?" There's not just one type.

That's why I absolutely loved a recent post by mom and author Bunmi Laditan. She's the comedic genius behind Honest Toddler on Twitter. (If you have young kids and you find humor to be a coping mechanism for the hard stuff parenting throws at you, do yourself a favor and follow her.) She also keeps us laughing, nodding our heads, and even crying a little with her Facebook posts.

But this one in particular is something every parent should read:

She writes:

"If you work, you're missing your kid's childhood. If you stay home, you're wasting your education and not giving them an example of a strong, independent woman. If you're a strict disciplinarian, your children will be stunted emotionally with damaged spirits. If you practice gentle parenting, you're raising a future serial killer.
\n\nIf you homeschool, your child will never be able to succeed in society and will live in your basement playing World of Warcraft and and attend furry conventions forever. If they go to private school, they'll be elitist snobs. If they go to public school, good luck because they'll be on heroin before 7th grade and are probably pregnant right now.
\n\n\n\nIf you have only one child, they're going to be lonely and when you die, they'll have no one. If you have two of the same sex, how sad for you- surely you'll try for the opposite gender? If you have three or more, you're contributing to the collapse of the environment, imminent extinction of all protected species and overpopulation with your freakishly large family.
\n\n\n\nIf you're raising a vegan, you're annoying and your child's bones are surely brittle as hell. If your kids eat meat, you're a ruthless murderer and don't you know sausage causes cancer? If your kids can't have sugar, you're denying them a proper childhood. If your kids can have sugar, you're setting them up for a life of obesity and a snack cake addiction.
\n\n\n\nIf you breastfed, it was either for too long or not long enough and please do it under a tarp in a pitch black room because nobody wants to see your sex breasts. If you didn't breastfeed, your child will never know true love, good health, or a real mother's love.
\n\n\n\nThe moral of the story is, when it comes to parenting, there is always someone who'll think you're doing it all wrong so unless they're paying your bills, just do you."

After hearing the highest of praises and the lowest of insults when my daughter was younger, that's the mental space I had to get myself to.

I kept on keeping on, and you know what? It's going great. We got through our rough period that lasted about three years — until Molley was around 5 — and landed in a really positive place. We have an amazing relationship, and she continues to be a remarkable human being.

She even got me over my hatred of selfies!

Molley is 7.5 now and the past few years of parenting her have been an incredible experience — fun, humbling, interesting, and, of course, hard sometimes. We recently learned after some extensive testing that she's "gifted."

Her 7.5-year-old brain has the logical reasoning and comprehension abilities of a child 10 years old, and her vocabulary is many grade levels above that of a typical second-grader. It all kind of makes sense now — all of those hard times we had — and I'm so glad I didn't let the opinions of others dictate what I did or didn't do.

Being silly at lunch one day.

Did I make mistakes? Of course I did. Any parent who says otherwise is being dishonest. But I made choices that I felt were best for my child, and in the end, they were generally good ones. Had those strangers who wanted to make me feel like the worst mother ever been successful, maybe we wouldn't be in such a good place now. I'm certain we'll encounter bumps and challenges in the future because that's what happens with parenting and kids. But I know we can handle whatever comes up.

I parented her the way I felt would work best, adjusting as we went.

I did most things differently than I had with Mattix, all in response to her needs. It just so happens that parenting Molley in public was a bit more of a spectacle, as she was a lot more vocal and physical about her displeasure, which she seemed to experience often.

I didn't allow us to interrupt other people's dining or shopping experiences. But on the sidewalk, at the park, in the parking lot, at the super-noisy pizzeria where we could barely even hear ourselves talk because it was so loud ... we did our thing. If she hurled her sippy cup or dropped her stuffed animal and then promptly hit the deck to really drive home the point about how annoyed she was with me, we waited there until she got up herself, picked up her stuff, and walked on her own.

Sometimes that took five minutes. Sometimes it took 45. It turns out that we're well-matched in the stubbornness department, and I truly felt that what we were doing was best.

Parenting her at home was quite different, too, but nobody was around to judge that.

I'd noticed things about Molley that were different. She was incredibly verbal by 12 months old — she had hundreds of words and spoke in sentences. By 18 months old, she'd go to her room when she was mad and stay there for hours, waiting me out, declining my offers to join the rest of us.

I was certainly learning as I went, but I knew one thing for sure: I couldn't parent her like a typical child. Because she wasn't a typical child. And that meant people, especially strangers, had lots of opinions.

I learned a few things very quickly: First, a lot of people want you to know exactly what they think of your parenting skills and style.

The second thing I learned is that there's no consistency to others' opinions. One person would walk by us, doing our thing on the sidewalk during a meltdown, and tell me what a wonderful, patient mother I was and how my daughter was going to grow into a respectful, good person because of what I was doing.

Five minutes later, another person would encounter us in the exact same situation and loudly comment about what a terrible mother I was and remark upon me being "the reason kids are so awful these days."

It happened all the time. The fact that we obviously look so different from each other probably made us stand out a bit more, but I think this is something all parents of spirited children encounter. People would even take photos of us with their smartphones. Now that I think about it, I wonder how many "shame on this parent" Facebook posts we were featured in.

It didn't take me long to tune out the negative, focus on my children and myself, and put my energy into being the best parent I could be, the opinions of strangers notwithstanding.

Still, it's not fun to constantly hear you suck because you're not doing something the way someone else thinks you should.

Parenting is fantastic — it's the best part of life I've ever undertaken — and it's a lot of work. As rewarding as it is, it can be physically tiring (OMG my kids didn't sleep when they were babies), and it can be emotionally draining.

My kids and me, shortly after our daughter joined our family. Ohhh, the look of sweet naiveté on my face...

Most of us are doing the best we can. We're reaching out and asking for help and advice when we want or need it. We're reading everything we can. We're adjusting our techniques and reactions when they're not working. In the interest of keeping it real, some of us will admit we're crying on the floor of our bedroom closet on occasion.

All of that is because we care. We love our kids. We want to be good parents for them.


Heroes

Instacart delivery driver trusted her gut instinct and ended up saving a customer's life

"You're supposed to take a picture and leave, and I could not just leave."

Jessica Higgs had a sense that something wasn't right at a customer's house and her action saved his life.

One the more mysterious aspects of being human is our sense of intuition. This "sixth sense" isn't something we can see or measure, but many people have experienced it in some form or fashion. Maybe it comes as a strong feeling that something isn't right, or that we or someone else should or shouldn't do something. It can be hard to read—not every feeling we get is truly our intuition—but there are plenty of examples of people trusting their instincts and being glad they did.

One such story has gone viral on TikTok. Jessica Higgs, a mom who works as an Instacart grocery delivery person, shared a story in an emotional video that illustrates the importance of listening to that inner voice when it prompts you to make sure someone is OK.

"I just want to start this off by saying if you see something, say something," Higgs said.

Animated GIFGiphy

She explained how she had done an Instacart order the previous day for a daughter who was ordering for her older dad who couldn't shop for himself. She said she was going the extra mile like she always does for her customers, and that the daughter told her to just drop the groceries on the porch and he'd get them. That's what Higgs would usually do.

"I get there and something was telling me no, you gotta help this man out," she said. "He came out, and I was like OK let me help you, and I got the groceries. You're not supposed to go into someone's house, but I used my judgment and I brought the groceries inside and put them down wherever he wanted me to put them down. You're not supposed to, but I did. And you're supposed to just take a picture and leave, and I could not just leave."



@jessicahiggs3

@Instacart #28DaysOfEucerin #fyp



Higgs noticed that the man looked really sick and she was really concerned. A voice in her head said, "You gotta say something. You gotta say something, Jess." Rather than mark the order as complete, she messaged the man's daughter and told her that it was really unprofessional to say something like this, but she felt like her dad wasn't doing well. "There's a propane tank in there," she told the woman. "I was in there maybe five feet and I got dizzy. There's got to be a leak. He might not be doing good because of this leak."

The woman said she would send her son over to check it out and Higgs left. The woman changed her tip from $14 to $100, which Higgs appreciated, but the message she sent her the next morning was a much greater reward for her going the extra mile.

"Thank you so much, once my son went to check on my dad it turned out it was definitely leaking," she wrote. "You definitely saved my dad and my younger son's life!!!"

Through tears, Higgs said, "I'm just an Instacart worker, but if you see something, say something. I did and I'm so happy I did."

Higgs' TikTok has been viewed more than 15 million times and has been shared widely on social media. It has also attracted the attention of big companies.

Royal Caribbean Cruises shared a TikTok video of its own praising Higgs for her heroic act and offering her and her family a seven-day cruise anywhere in the world. "Cause even heroes need a vacation," the company wrote.



@royalcaribbean

Stitch with @jessicahiggs3 - cause even heroes need a vacation. Thanks @captaincruiseguy



Old Navy connected with her and arranged a shopping spree where she got to model several new outfits. People Magazine commented, "You’re literally a HERO! Good job trusting your instincts. 💕" Even TikTok itself wrote, "You are amazing ❤️thank you for sharing this with all of us."

Lots of commenters also pointed out that she's not "just an Instacart worker." Her work is important, she's providing a needed service and any job done in a spirit of helping others should not be minimized. If she hadn't been there doing her job well, that man may not be here. Never underestimate the difference each of us can make by the simple act of looking out for one another, friend and stranger alike.

Higgs' heartfelt story touched millions, and she's being rightly rewarded for listening to her heart and going out of her way to help someone. Gotta love seeing good things come to people doing good. Well done, Jessica Higgs.

This article originally appeared three years ago.

Pets

Sisters thought they were rescuing one injured dog, but ended up with 10 perfect pups

"I just want her to have the best life, that's why I brought her home with me."

Sarah Bauer with her adopted dogs

It is hard to walk into a dog shelter without wanting to take them all home. In the case of Meghan Wedge and Sarah Bauer, one turned into 10—and quickly.

It all started outside Meghan's work in Dalton, GA. Some colleagues of hers came into the office and said that there was a dog badly injured in the parking lot just outside. As Wedge told PBS39, "As soon as she got up, she'd fall back down. When she did finally get up, you could see that she couldn't put her weight on her one back leg. I wanted to help her, so I started posting on social media, just asking if anyone was able to help this dog. I didn't want to call the pound on her. I was hoping to find her a home." That was when she made a phone call to her sister, Sarah Bauer, who lived in Quakertown, PA. At that moment, for the dog who would soon be named Izzy, things were about to change.

As Megan recalls, "Sarah was like: What if I take the dog? I said: Are you sure you want to do this? You don't know what you may be getting yourself into." But there was no talking Sarah out of it. They met in Virginia where Sarah met Izzy and took him home.

- YouTubewww.youtube.com

The first order of business for Sarah was to take Izzy to the vet. That was when she learned how bad the trauma that Izzy had suffered really was. "Because of Covid-19 and everything going on, I couldn't go into the vet with her, which was hard in itself," said Bauer. "The vet comes out to my car and tells me that her hip is dislocated, she has abrasions on her legs and that she was probably hit by a car. She also told me that she was hit by buckshot. At that point, I started tearing up. To think that this sweet girl had been treated that way...I don't even want to think about someone hurting her on purpose."

As Sarah pointed out to PBS39 on Izzy's X-rays, "The tiny white dots—that's the buckshot—all over her body. This is just showing her abdomen. I also picked a couple out of her ears, arms and legs." As expected, when Megan heard this from Sarah it was heartbreaking. "When Sarah told me all of that, I started crying," said Wedge. "I have a rescue dog myself, and she was abused before I got her. To me, dog is God spelled backwards. Dogs are angels. I think it's sickening that people would even think about hurting an animal."

dogs, dog rescue, puppies, animal rescue, animals, petsSarah Bauer and her sister with IggyImage via GoFundMe

So Izzy had been hit by a car and had buckshot all over her body, but there was one more discovery about to be made. Izzy was also pregnant.

"The vet told me that she found a heartbeat," said Bauer. "So, just to know that a little puppy was alive after everything that her mom went through, that was incredible!" The thing is, they were wrong. It would turn out not to be a heartbeat. It would turn out to be nine of them.


dogs, dog rescue, puppies, gofundme, animal rescue, funnyIzzy, the original dog they thought they were adoptingimages.gofundme.com

"The vet tech came out and said: So, we don't just have a puppy, we have puppies! Do you want to guess how many? I said: Three or four? She said: Nine! I said: Nine puppies...that's crazy," said Bauer. "She's really come alive since the first time that I met her. I think the puppies really brought out the puppy in her. She manages pretty well, but I know that she's in discomfort every day, especially if she tries to go up or down steps or even just to run around with her puppies, she won't put weight on that leg. I just want her to have the best life, that's why I brought her home with me, I just want her to have a good life."

Sarah ended up with more $4,000 in vet bills but after support from several donations, including from Upworthy readers, she ended raising more than $5,000 for Izzy's care and recovery. It certainly sounds like Izzy could not have landed in a better home than the one she shares with Sarah Bauer.

This article originally appeared five years ago.

Autumn de Forest

Autumn de Forest stands before a sign with her name on it

When Autumn de Forest was 5, she picked up a paintbrush for the first time. It wasn't long before she was ready to show the world what she could do.

After a year of practice, the then-6-year-old asked her father if he could get her a booth at a local art-in-the-park program. "People would come up to the booth, and they would talk to my father, and they'd say, 'This is great!'" she said. "Apparently they thought it was Take Your Daughter to Work Day."

Almost everyone thought the artwork was her father's. And when they found out that tiny Autumn was the artist, people couldn't believe their eyes.


art, kids, art genius, kid genius Autumn created this piece when she was just 5 years old. Autumn de Forest

Soon, Autumn rose to national fame.

When Autumn was 8, she was featured on the Discovery Health Channel. There was a slew of media attention in the years that followed. There was Disney. There was The Today Show. There was Wendy Williams. She was called a child genius, a prodigy, and an expert painter.


autumn deforest, art, kids, paintingSoon, Autumn rose to national fame.Autumn Deforest


Suddenly, Autumn de Forest was everywhere.

But not everyone was so accepting of the young artist and her work. Some people in the art world had ... questions. Sure, she was good for a kid. But was her art actually good? Others wondered if the whole thing might be an elaborate hoax.

Autumn decided not to listen.

By 14 she developed a startlingly organized daily routine that went far beyond a 9 to 5.

Somehow, as the focus on her age begins to wear off, Autumn's work ethic and art only grow stronger. She said that most days, she'd wake up in her parents' Las Vegas home at 7:30 a.m. After breakfast, she'd break out her supplies for a one- or two-hour painting session. From there, she dove into her school work. Most brick-and-mortar schools can't accommodate her travel schedule, so she did the majority of her schooling online.

Before dinner, it's back into the studio.

"That session can last much longer, that can be three or four hours when I really get into it," she said. "Then I probably have dinner and go to bed."

kids, painting, artistic genius, paintings, kid artists Autumn de Forest paints Autumn de Forest


The results? They speak for themselves.

Autumn de Forest, painting, art, kids, prodigy An Autumn de Forest painting Autumn de Forest

Her work has been displayed in galleries and exhibitions all over the world.

Autumn held a public demonstration before a showing at The Butler Institute of American Art.

Autumn de Forest, painting, kids, artAn Autumn de Forest painting Autumn de Forest

In 2015, Autumn received the International Giuseppe Sciacca Award in Painting and Art.

The award took her to the Vatican for a private showing of her artwork with the pope.


She's also worked with the President's Committee on the Arts and the Humanities, headed up by former First Lady Michelle Obama.

Autumn de Forest, the Pope, Pope Francis, painting, artAutumn de Forest stands with the Pope who looks at one of her paintings Autumn de Forest

As part of the program, de Forest traveled to underprivileged schools around the country and led painting workshops. Oh, and if you're looking for some hard numbers to attach to Autumn's talent, she's got those, too.

Her paintings raked in over $7 million at auctions by the time she was a teenager — fetching as much as $25,000 each — much of which has gone directly to charities and disaster relief funds.


At 23-years-old now, what's Autumn de Forest up to lately?

Autumn de Forest, painting, art, kidsAutumn de Forest works with other young painters Autumn de Forest

A lot!

The transition from child prodigy to respected artist has kept her busy.

In 2017, the Monthaven Arts and Cultural Center in Hendersonville, Tennessee hosted a major solo exhibition for de Forest titled "Her White Room: The Art of Autumn de Forest."

That same year, de Forest was listed as one of Teen Vogue's "21 Under 21." In her profile she was praised for her talent as well as her commitment to art education.

"In dis­advantaged schools, they consider the arts an extracur­ricular activity," she told Teen Vogue. "It's devastating, as there could be child prodigies in these schools, but they don't know that they have this God-­given gift because they're not given the opportunity because there's nearly no art programs in schools."

In 2018, de Forest was featured in the music video for the song "Youth" by best-selling recording artists Shawn Mendes and Khalid. The video highlights exceptional young people working to change the world, including de Forest, Emma González, and Elias and Zion Phoenix.

The video has over 17 million plays on YouTube.

And of course, Autumn continues to share her absolutely incredible artwork on Instagram and in shows and exhibitions around the globe.

The Autumn de Forest Foundation, helps her keep track of the kids she's met throughout the years and to continue to help them with their art careers.

A portion of the foundation's money goes to a 529 account set up for the students while 10% goes to them directly.

"A lot of these kids that I work with, they're not very old, they're in second grade, third grade, fourth grade. Maybe in 10 years, they may only have four or five thousand dollars but that could be the difference between them going to college or not," Autumn told Teen Vogue.

Autumn's incredible rise in the art world is an astonishing feat for someone who's still in her teens. But that accomplishment is easily matched by her generosity and commitment to helping develop tomorrow's prodigies as well.

For more information, visit the Autumn de Forest Foundation.


This article originally appeared nine years ago.

A couple enjoying a glass of wine.

In the 1988 Disney classic “Who Framed Roger Rabbit,” the titular character is in an unlikely relationship with his voluptuous wife Jessica. Roger is a frantic, anxious rabbit with a penchant for mischief, while Jessica is a quintessential ’40s bombshell who stands about a foot and a half taller and isn’t “bad,” just “drawn that way.”

When private investigator Eddie Valiant asked Jessica what she sees in “that guy?” she replies, “He makes me laugh.” This type of couple may seem like something we only see in the movies, but don’t underestimate the power of humor when it comes to attractiveness. A 2022 study published in Evolutionary Psychology found that being humorous is the most effective way to flirt for both men and women.

“People think that humour, or being able to make another person laugh, is most effective for men who are looking for a long-term relationship. It’s least effective for women who are looking for a one-night stand. But laughing or giggling at the other person's jokes is an effective flirtation tactic for both sexes,” says Leif Edward Ottesen Kennair, a professor at the Norwegian University of Science and Technology's (NTNU) Department of Psychology.

dating, flirting, how to flirt, flirting advice, romance, men, women A woman smiles at a manImage via Canva

“It is not only effective to be funny, but for women, it is very important that you show your potential partner that you think they are funny,” Rebecca Burch, a co-author from SUNY Oswego in New York, added.

For men, showing off their sense of humor was found to be the most effective way to flirt whether they were looking for a short-term or a long-term relationship. For women, being funny was the most effective tactic when looking for a long-term relationship. For people looking for a short-term fling, appearing available was the most effective tactic.

- YouTubewww.youtube.com

According to the study, humor is effective regardless of one's attractiveness. “Individual differences in age, religiosity, extroversion, personal attractiveness and preferences for short-term sexual relationships had little or no effect on how effective respondents considered the various flirting tactics to be,” says study co-author Prof. Mons Bendixen.

If you see someone you like but don’t think you’re good-looking enough for them, give it a shot. You may still have a chance if you can make ’em laugh.

The most effective tactics for those looking for a long-term relationship:

For women:

1. Makes him laugh

2. Shows interest in conversations

3. Spends time with him

4. Engages in deep conversations

5. Kisses on mouth


flirting, flirting advice, how to flirt, dating, romance, men, womenA man texts a woman sitting near himImage via Canva

For men:

1. Makes her laugh

2. Spends time with her

3. Shows interest in conversations

4. Engages in deep conversations

5. Smiles

The study is proof that looks aren’t everything and shows that having a good sense of humor isn’t just about making someone laugh. A great sense of humor is evidence that someone is intelligent, wise, perceptive, confident, can see things from new perspectives and has good intuition. It also helps people quickly build bonds and share experiences, which is a great way to get close to someone in a fast and fun way.

So why wouldn’t Jessica be with Roger? The guy is hilarious.

This story originally appeared three years ago.

Image credit: N509FZ

Singapore Airlines employees are getting an enormous profit-sharing bonus.

What makes an airline the "best in the world"? Stellar service, on-time departures, plentiful routes, comfortable seating, reasonable ticket prices, solid safety ratings, good loyalty benefits, etc., right? Those are all things customers look for in an airline, and many of them have given Singapore Airlines the title of "most awarded airline." In 2023, it was named the World's Best Airline by Skytrax World Airline Awards for the fifth time, more than any other airline in the 24-year history of the awards.

Now there's another reason Singapore Airlines is being praised by both flyers and non-flyers alike. After the company announced a record net profit for 2023/2024, a source told CNN in May that the airline was giving all of its employees a bonus equivalent to almost 8 months of salary. Though details of the bonus have not been shared by the company, a similar bonus was awarded to Singapore Airlines employees last year, which was also a record-breaking year for the airline. According to an airline spokesperson who spoke to Business Insider, the bonus is due to "a long-standing annual profit-sharing bonus formula that has been agreed with our staff unions."

Profit-sharing plans provide an added incentive for employees to boost performance, which benefits both employees and employers—as long as those at the top are not determined to hoard all of a company's profits. Singapore Airlines' profit-sharing bonus may be part of its overall compensation package as opposed to a discretionary bonus, but even so, it's a largely unprecedented amount for any company to pay as a bonus, and people have weighed in with their thoughts.

worker pay, economy, paid time off, airlines, air safetyHappy airline employees on the jobImage via Canva

"Smart, this is what keeps employees happy and willing to continue going the extra mile. They are about to have even better coming year now."

"It's not just that it's a bonus....it's the percentage. 8 months of salary is amazing leadership. Wish corporate America would not be so greed with their record profits."

"Paying the staff a bonus, not just the executives, that’s good leadership."

"Congrats to Singapore Airlines! Setting a great example of rewarding employees for their dedication and hard work."

As part of the explanation for its profit of 2.68 billion Singapore dollars ($1.99 billion USD), the airline shared, "The demand for air travel remained buoyant throughout FY2023/24" with a boost by several major Asian countries fully reopening their borders after the COVID-19 pandemic. The airline shared that it carried 36.4 million passengers, a whopping 37.6% increase over the prior year.

Clearly, a lot of people choose Singapore Airlines, but why? What actually makes it the best (or for 2024, second best after Qatar Airways) in the world?

For one, they dominate the awards for First Class travel, which is nice but doesn't really affect the average traveler who flies economy. However, even Singapore's economy experience also miles above most other airlines. Singapore Airlines cabins are known for being well designed, impeccably clean and comparatively comfortable and the crew has a reputation for being friendly, attentive and helpful. (In fact, Singapore Airlines was honored with the World's Best Cabin Crew award by Skytrax in 2024.) People who fly Singapore Airlines frequently tout the experience as feeling like it's in an entirely different class than domestic airlines in the U.S., even when flying economy. The seats, the food, the service both on the ground and in the air—all of it adds up to excellence.

When you provide customers the things they value, keep your employees satisfied and happy with fair profit-sharing incentives, and also operate in a cost-efficient way, it's not surprising when you rank highly for awards across the board. That recognition then leads to more customers seeking you out, further increasing your revenue and ultimately leading you to record profits, which then get shared with employees who work that much harder to ensure that this positive cycle continues.

Amazing how when you put customers and employees first, everyone wins.

This article originally appeared last year.