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Tony Hsieh was living proof that you can be a good human being and successful in business

Sahil Bloom/Twitter, Chris Sacca/Twitter, Julie Zhou/Twitter

When people describe what it takes to succeed in business, the words they use often sound combative. We assume a certain ruthlessness is necessary to make it, that you must destroy the competition and step on and over others to climb to the top. It's almost a given that exploitation of employees and deceptively clever marketing to customers are they keys to big profits.

Then along comes someone like Tony Hsieh, who spent two decades obliterating those assumptions as the visionary CEO of Zappos.

Hsieh, who tragically passed away last week at age 46 following a house fire, took a unique approach to running a business on practically every level. From a decentralized management model to a completely relationship-centered customer service philosophy, he created an innovative alternative to traditional business practices. But it was his generosity of spirit in helping others succeed that clearly defined his legacy.

Hsieh's customer service philosophy was all about creating and maintaining relationships with people. Rather than make it hard for customers to find contact information on their website like many companies do, Zappos posted their 1-800 number prominently on the top of every page. And rather than try to get customers off the phone as quickly as possible, they made sure that every customer truly felt taken care of—even to the extent of helping them find shoes from competitors if Zappos didn't have what they were looking for.

Hsieh's family says that his mantra was "delivering happiness." It seems he instinctively understood that truly happy customers are loyal customers, and that business could involve both making money and making people happy.

But it wasn't just customers that Hsieh focused his energies on. After his passing, story after story of his thoughtfulness and helpfulness toward other businesses and individuals have circulated, proving that not only was Hsieh a good businessman, but also a truly good human being.

For example, Josh Reich, former CEO of the online bank Simple, told a story about trying to poach Zappos' head of customer service when Simple was starting up. He said Hsieh found out and made a counter-offer for Reich's team to come meet the Zappos team and learn how they operated.

"We got to spend time with agents in the call center, watch them take calls," Reich wrote on Twitter. "Learn about how they were hired. Speak with the engineers about how they built the CRM stack to be both efficient and foster moments of delight.

We spent time with his exec team and went back to his apartment and chatted over pancakes. He went above and beyond. He liked our mission and wanted to help. He helped us deliver happiness. He left an outsized mark on this world. He will be missed."

Praise for Hsieh has come from people of all backgrounds, especially those who have worked in the startup business world or who lived or spent time in Las Vegas, where Hsieh lived.

He embraced and encouraged his employees uniqueness as human beings.


He was successful and thoughtful, but also refreshingly humble.

And his generosity extended to all he came in contact with.

The outpouring of gushing eulogies are how we should all strive to be remembered.

If you are not familiar with Hsieh's life story, investor Sahil Bloom offered a synopsis on Twitter that illustrates what makes Hsieh such a unique figure.

"Tony Hsieh was a builder, investor, philanthropist, and self-proclaimed weirdo.

He inspired millions to think differently about happiness and embrace their own inner weirdness.

Here is the story of a beautiful man gone way too soon.

Tony Hsieh was born on December 12, 1973.

His parents, both Taiwanese immigrants, placed a strong emphasis on education, always pushing Tony and his younger brothers to excel in school.

Upon graduating high school in California, he left home to enroll at Harvard University.

Having grown up in the San Francisco Bay Area in the very early days of the internet, he wanted to be a part of that world.

He graduated in 1995 with a degree in computer science, determined to build.

As a first step, he accepted a job at Oracle as a low level programmer.

But his ambition and creativity was not suited for the large corporate life.

Within a few months, he left Oracle with a colleague to build something new.

Their idea: to build an ad network for the new world of internet advertising.

So it was that LinkExchange was born.

Riding the internet boom, it took off immediately.

Within 90 days, they had 20,000 participating web pages.

Within 2 years, they had over 400,000.

In 1998, just 2 years after starting the business, Hsieh and his co-founders sold LinkExchange to Microsoft for $265 million. Working at Microsoft while waiting for all of his shares to vest, Hsieh yet again grew tired of the big corporate culture.

Deciding that time was his most precious resource, he left early, leaving millions of unvested shares on the table, and launched a startup incubator.

Venture Frogs (the name originated from a dare) invested in and supported startups.

It was in this role that Hsieh first met Nick Swinmurn, the founder of @Zappos, a company that wanted to sell shoes online.

In 1999, this seemed crazy, but Hsieh was intrigued.

Believing in the massive market opportunity, Venture Frogs decided to invest in Zappos.

This was just the beginning for Hsieh.

Anxious to get back to building, he joined Zappos as its CEO and got to work.

Sales were growing, but there was nothing smooth about road ahead.

The business was unprofitable, and with a backdrop of the dot-com crash, the idea of raising money for an internet shoe sales business was laughable.

So Hsieh buckled down, selling off his own real estate holdings to fund the business.

He became a true servant leader. 9/ As Zappos grew, Hsieh focused on building a company he could be proud of.

He prioritized people and built a unique culture that embraced individualism.

Zappos famously asked the question, "How weird are you?" of new applicants.

By 2009, the company hit $1 billion in sales.

Zappos was acquired by Amazon in 2009 for $1.2 billion.

Having rejected previous offers, Hsieh finally relented when Amazon promised to allow Zappos to run independently.

For Hsieh, the success of Zappos was intertwined with its culture.

This was simply non-negotiable.

Tony Hsieh remained at the helm of Zappos until August 2020, when he stepped down after 21 years as its CEO.

A natural introvert, he likened his role as CEO to that of a greenhouse architect, designing an environment that would allow employees to learn, grow, and thrive.

Outside of his day job, Tony Hsieh always sought out ways to give back.

His book, Delivering Happiness, was a #1 @nytimesbooks best seller, remaining on the list for 27 consecutive weeks.

He also invested heavily in rebuilding underdeveloped parts of downtown Las Vegas.

Tony Hsieh showed the world that being different was not only ok, but actually a competitive advantage.

He inspired millions to embrace their inner weirdness.

Above all else, Tony Hsieh loved life.

He will be sorely missed, but his legacy will live on."

Indeed it will. Thank you, Tony Hsieh, for being an inspiring example for us all.

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Black grads are celebrating their success with this empowering hashtag.

Completing a master's degree, doctoral degree, or professional program is a big deal. When you're all done, a celebration is in order.

This is especially true for black students, who are still underrepresented at the highest academic levels. That's why these recent graduates are shouting each other out in an awesome way.

[rebelmouse-image 19526847 dam="1" original_size="400x222" caption="GIF from "The Daily Show."" expand=1]GIF from "The Daily Show."

Since the commencement regalia for master's, doctoral, and professional students often includes a hood, black graduates are posting selfies and giving each other well-earned props using the hashtag #BlackAndHooded.

It's a celebration of black joy, persistence, and talent.

The new grads behind the hashtag, Anthony Wright and Brian Allen, earned their master's degrees in higher education and student affairs from Indiana University and Columbia University, respectively, this spring.

While talking with one of his undergraduate students, Wright was reminded of the importance of black graduate student representation. He teamed up with Allen, a friend from his undergraduate days at the University of Wisconsin, and came up with #BlackAndHooded. It's intentionally inclusive of all black students across gender expressions, fields, institutions, and geography.

"Black excellence exists in all facets of education and we're pretty much killing the game," Allen says. "I think [the hashtag] really works to combat the negative notions of inadequacy in academia."

Wright and Allen expanded #BlackAndHooded into an online photo series too.

Recent grads can submit their photos via email and share their institution and field of study. The site is pages and pages of black excellence. At the time of this writing, Wright and Allen have more than 200 graduates on the BlackAndHooded site and are even honoring "Grads of the Week."

"The hashtag is cool, but ... they go away after a few weeks," Wright says. "I wanted to have something consistently available — all the images and not just tweets."

The number of black students earning advanced degrees is on the rise, but we're not done yet.

Black enrollment at post-secondary institutions has increased since the 1990s and advanced degree attainment has followed suit. In 1990, 5.6% of master's and 4.7% of doctoral degrees were conferred to black recipients. In 2013, those numbers jumped to 13.6% and 8%, respectively. They're baby steps, but they're headed in the right direction.

A community-conscious, action-oriented EDUCATOR ✊🏾💙 #BLACKANDHOODED #ZΦB #MasterOfEducation #MASTERED

A post shared by Jessica L. Williams (@jleannaw) on

We'll get there. Because behind that data are real living, dreaming black people. Disregard us at your own peril. These students are putting in work and making the impossible possible in a system that was not designed for their success. This celebration is for them, and they've certainly earned it.

Wright and Allen both hope this project inspires black people to pursue their dreams, not just in academia but wherever they may lead.

The road to success doesn't always go through higher education, and that's OK. But seeing their black peers work hard and accomplish their dreams across different fields and disciplines may be just the motivation someone needs to go for it.

"I hope it inspires people to push themselves to achieve their goals, regardless of what those goals are," Wright says.

For every happy, proud smiling face you see in this photos, there's a lot you don't see.

Earning an advanced degree requires years of research; tough projects, teaching, or work assignments; sleepless nights; and enough reading to make your head spin. There are days when you don't know if you'll make it. There are days when you question yourself and your abilities. But you persist, not just for yourself, but your family, your community. And you do it for a moment like this:

An advanced degree is much more than a piece of paper, it's an achievement earned by the best and brightest. And no one can take that away.

Hats off to the class of 2017, and the people who love and support them.

This is your time. Go ahead and show out!

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Good news, shy people: Jessica Chastain is one of you, and she's not ashamed.

There's something about actress Jessica Chastain you wouldn't necessarily pick up on while watching her on the big screen or gracing red carpets.

She's shy. (Like really, truly shy.)

Photo by Alberto Pizzoli/AFP/Getty Images.

“I’m almost having a breakdown right now,” she admitted to James Lipton recently during an interview on "Inside the Actors Studio."

"You’re still shy?” he asked her.

“Yes, I’m so shy,” she answered.

To her biggest fans, her shyness may not be news. She's talked publicly about it before.

As Chastain explained to Chelsea Handler on "Chelsea" earlier this year (emphasis added):

"[Being on a movie set] is less intimidating to me than social circumstances. This weekend, I went to a party — it was Katy Perry’s party — and I was just like, ‘Why am I at this party? I’m not as cool as these people, and at some point they’re going to realize that I shouldn’t be here.’ But I feel like, on a film set, 'OK, I have a reason to be here.'"

​Photo by Valery Hache/AFP/Getty Images.

Chastain's shyness may be surprising for a couple reasons.

For one, she doesn't seem like someone who's shy. She's an Academy Award-nominated actress who's owned the silver screen in blockbusters like "The Martian" and had us cracking up in "The Help." How can such a Hollywood A-lister be shy?

She's also wildly successful. And shyness isn't something we necessarily associate with successful people.

But maybe we should.

​Photo by Valery Hache/AFP/Getty Images.

As Chastain's career proves, being shy isn't a death sentence for ambitions. In fact, it could be just the opposite.

While shyness may be a hinderance to a person's success in some ways — like feeling nervous about meeting new people at a networking event, for instance — people who are shy tend to have other strengths in their corner.

Shy people tend to be great listeners and, thus, total rockstars when it comes to observing the world around them. As Greatist points out, research suggests people are more productive and creative when they're able to work privately — often a preference for shy and introverted folks (introversion and shyness are different, by the way). And on the more personal side, shy people are more likely to report having a "rich, complex inner life" too.

Whoever said shyness is a weakness clearly wasn't paying close enough attention.

There are many reasons to feel quite all right with being shy. But, according to Chastain, that should never stop you from living your life out loud.

Photo by Robin Marchant/Getty Images for Academy of Motion Picture Arts and Sciences.

“You don’t know if you just don't do it," she told Handler. "If you’re feeling shy or feeling whatever, just throw yourself out there.And maybe it actually changes who you are."

Family

What 8 successful ADHDers want you to know about how they get stuff done.

Whenever I'm working with my family, friends, or colleagues, they always ask me how I'm able to get so much done.

My answer: "I have ADHD."

That might sound confusing, but realistically, people with ADHD don't always have problems with attention — at least, not when we're working on something that excites us. In fact, ADHD often means that we can hyperfocus on awesome things for hours on end, although sometimes that comes at the expense of all the less-thrilling things we’re supposed to be doing. (Why wash the dishes when you can build a rocket ship out of a cardboard box and a disassembled vacuum cleaner?)

Most people with ADHD have to work 10 times harder to achieve seemingly basic organizational and time management skills — skills that other people develop naturally over time. While medication can certainly help, it doesn't do all the work by itself. As a result, we pay more conscious attention to life hacks, memory tricks, productivity shortcuts and other mental managerial systems ... because we have to.

Some say that people with ADHD are much more likely to start their own businesses, perhaps because we’re built to tackle creative and entrepreneurial challenges.

While other people don’t need to learn the same tricks that we do, they can benefit from them. In fact, I’d argue that ADHDers have some of the best advice and practices for getting stuff done — even if we don’t always listen to that advice ourselves.

GIF from "Bruce Almighty."

Here are 21 productivity tips from people with ADHD that even non-ADHDers can learn from:

1. Habits are things you get for free. So get into 'em.

Even though I’m not a natural creature of habit, I always start my day with meds, then a shower, then pants, then breakfast — otherwise I know that I’m going to forget one of those steps. Habits are essentially self-automation, which means less brainpower spent on the little things.

2. Always have a backup (or two, or three) and know where to find it.

I keep extra cables, chargers, adapters, medicine, and other things in my bag at all times. That way, whether I’m going to the grocery store or on vacation, I don’t have to worry about keeping my phone charged.

3. Reminders and alerts: love them and use them.

I even have a recurring 2 p.m. notification on my phone that says “EAT SOME LUNCH, YOU IDIOT” because, erm, I need the reminder more than I’d like to admit. (Also: IFTTT triggers to automate actions and sync between apps and accounts make life way easier.)

GIF from "Despicable Me 2."

4. Keep a calendar, and schedule in the time it takes for you to do things.

If it takes you extra time to keep a calendar or get into the headspace for a meeting? Factor that in when you’re planning your day too.

5. Pay attention to the your day's ups and downs, and use them to your advantage.

Do you get sleepy right after lunch? Then maybe don’t dive into that intense project at 1 p.m. Are you better when you answer emails in the morning and get active tasks done later? Then do that. Figure out what works for you, and follow that schedule.

6. Find your rhythm and stick with it.

Even if you’re not the slow and steady type, a regular pattern of sprint and rest can still help you reach the finish line. "Sometimes I'll start counting beats in my head to create a rhythm," says TV writer/director Hadley Klein. "It sounds crazy but for whatever reason, it helps me think through things in a different way."

7. Make a list. Check it twice. Then make another list. And another.

Graphic novelist Tyler Page says, “I keep one main to-do list on my computer in a Sticky or TextEdit file. Bigger projects get their own lists where they get broken down into smaller and smaller components. The lists also help with prioritizing — something that needs to be done right away goes on the daily to-do list."

GIF from "Monsters University."

8. “Prioritize action over accomplishment. Doing the thing.”

This one comes from Patty Carnevale, head of revenue at Man Repeller. Measuring your progress in a tangible way can help you feel even more successful, which will then give you the drive to keep going.

9. Reward yourself for your accomplishments — no matter how small.

If you're someone who needs frequent feedback to get the necessary dopamine boost, then you can fake it by sticking a carrot in front of yourself to keep you going. Alysa Auriemma, an English instructor, gives an example: “I can read that awesome online fanfic IF I get three papers graded!”

GIF from "Parks and Recreation."

10. Turn the boring parts into a game.

“I use a fitness watch which monitors how many steps I take in a day and how many flights of stairs I climb. It’s fun to make the numbers go up,” says Nalo Hopkinson, an award-winning author. She also reports her daily word count on Twitter, so that people can cheerlead her along.

11. Don't dread the boring stuff. Just get it done. It's faster that way.

Focus on the satisfaction that you’re going to feel once you’ve finished the task, instead of on the time it’ll take to get it done — which, let’s be honest, is probably less time than you think. (Of course, even though I know this works for me, it's still easier said than done.)

12. The more you let things pile up, the easier it gets to ignore them.

Find a way to keep it fresh. I’m a compulsive inbox zeroer because the longer that little red notification bubble sits there on my phone, the more inclined I am to ignore it. So I mark all my emails as "read," then use an IFTTT trigger to remind me later of things that actually require a follow-up or my attention.

GIF from "Community."

13. If things slip your mind, visual cues can help.

You know that mantra, "Out of sight, out of mind?" For people with ADHD, that's pretty literal — to a fault. So it helps to stick things right in our own faces so that we can't miss them. “When I was in college, I taped a postcard to my apartment door with the times I needed to leave by to make it to morning classes on time,” says Rebecca Eisenberg, Upworthy’s senior editor.

14. Work with your brain, not against it.

Do you tend to lose your keys in the bathroom? Then make a new home for them in the bathroom, where you’re already inclined to leave them. That way, they’re always there. Don't fight your instincts. Use their momentum to your advantage. And on that note…

15. Embrace your idiosyncrasies and find a way to make them work for you.

Everyone’s brain is different. A lot of ADHDers need to figure out on our own what works for us, rather than having someone tell us what’s the “right” way to do things. For example: If someone else leaves me a list of instructions or things to do that's organized by their mind, it only makes me frustrated and confused. I have to create my own to-do lists in my own way — even if it does take more time.

GIF from "Adventure Time."

16. Take a break. Move around. Do a little dance.

Movement helps your brain work better. As tempting as it is to put the emphasis on measurable actions, it’s just as important to not do things and give yourself a chance to breathe. Sometimes a little distance can give you a lot of new perspective.

I use a portable adjustable standing desk and a pair of bluetooth headphones so that I can basically dance in place and write at the same time. My wife thinks I'm weird, but it works.

17. Know when to call it a day.

It’s important to accept when you’ve reached the point of diminishing returns. Don't be afraid to give your brain a rest, and come back to it fresh the next day. This'll save you time in the long run too — because the more you power through your exhaustion, the longer it'll take to recover.

18. Identity your flaws and strengths, and communicate them to others.

"My colleagues know that in exchange for tolerating all the things I do that make me less reliable, they get a guy who can think outside the box, that can create on the fly, that can wear many hats at once," says Upworthy's fearless editor-at-large, Adam Mordecai.

"They also know that if they want something from me, I'm far likelier to get it done if they ping me immediately on chat rather than on email. Let your peeps know how to get the most out of you."

19. Keep your eye on the prize, but forgive yourself — and others.

Everyone’s fighting their own uphill battles, and you're not going to get anything done if you're too busy beating yourself up. (You’re not going to help anyone else be more productive if you externalize it and pick on them either.)

GIF from the SAG Awards.

20. Set your goals, but stay flexible.

Maybe you didn’t get as much done today as you had hoped, but that’s OK. Regroup, come up with a new strategy, and try to figure out what went wrong so you can do it better next time. Which brings me to the last, and perhaps most important, lesson:

21. “Try again. Fail again. Fail better.”

This is actually a quote from Samuel Beckett, but it also makes for an excellent productivity mantra. The bad parts and failures are inevitable, and you’ll never overcome them all. But that’s OK. Accept it, learn from it, and keep going anyway.

But you do have a brain. So use it. GIF from "The Wizard of Oz."

ADHDers understand one thing better than most people: Success is not a stationary target.

There's no "one weird trick" that will actually bring you any closer to success.

Instead, the best we can hope for is to embrace ourselves for all our strengths and weaknesses, and keep finding things to work toward. Perhaps that's a new business endeavor, 15 simultaneous hobbies, or simply remembering to put your underwear on before your pants.

If that last part is a measurable indication, then for me, today was an extraordinary success.

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