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Costco CEO stuns young boy by responding to his email asking for help with school fundraiser

Costco really is the best.

All images courtesy Lesley Cerwin

A 12-year-old student wrote Costco's CEO asking for help.

Imagine your 12-year-old son is helping take part in his school’s Valentine’s Day fundraiser. You’d probably be proud and encouraged at the way he’s getting involved and doing something good, right?

Now imagine, as part of that effort, he decided to email the CEO of Costco, one of the most beloved big box retailers in the world. Well, that’s cute, right? But what if he told you the CEO not only wrote back but went out of his way to donate exactly what your son asked for?

It may sound too good to be true, but that’s exactly what happened when Grant Cerwin sent an email to Costco CEO Craig Jelinek. The sixth grader emailed Jelinek asking if he would donate one of Costco’s famous 93-inch teddy bears to his middle school’s fundraiser in Los Angeles:



The 12-year-old's letter to Costco's CEO was too good to ignore

“Hi Mr. Jelinek,

My name is Grant Cerwin and I am 12 years old. I go to [removed] Middle School and am the 6th grade class rep. We want to raffle one of your giant bears as a Valentine’s Day fundraiser for our school. We are part of the Los Angeles Unified School District. Is there any chance Costco might donate one? My dad has a truck and we could come get it at the store. I would make sure everyone knew you gave it to us in our school newsletter, on social media and with a big sign by the bear. I know it is a long shot but I thought it couldn’t hurt to ask. We are also seeing how we might get enough money to buy one. Thanks for considering. Your friend, Grant.”

a photo Grant's email message.

12-year-old student Grant Cerwin writes to Costco CEO Craig Jelinek

Well, it turns out the long shot was perfectly timed.

Jelinek not only saw the email but jumped into action, asking his colleague, "Can we find him a teddy?" Then his lieutenant emailed their colleagues to quickly find a bear for Cerwin’s school, writing: “Do whatever it takes to find a Big Bear and set up pick up for Lesley. Keep me posted.”

And Costco CEO Craig Jelinek had the perfect response

a photo of CEO Craig Jelinek's email response.

Costco CEO Craig Jelinek steps in to help

Grant then received the following message from Costco:

“Good Morning Grant. I am the Toy Supervisor at our Costco’s LA Regional office. I have good news, Costco will be donating a 93” Plush Bear to your school to use in your Valentine’s Day fundraiser! We could have it delivered to the school directly so your parents don’t have to worry about transporting it.”

a photo of the email response to Grant/

Costco reached out directly to Grant Cerwin to help

With time to spare, the Big Bear was delivered to Grant and his school was able to include it in their fundraiser. And while moments like this don’t happen every day, they are a great reminder that even the biggest companies are run by real people and those people often have big hearts. Big, as in 93” plush bear big.

And let’s be honest, we’re not entirely shocked that this happened at Costco, a company that has built a well-earned reputation for treating both its customers and its employees with dignity and respect.

“It speaks volumes about the leadership at Costco that Grant got the response he did,” Grant’s mother Lesley Cerwin told Upworthy. “He is a boundlessly optimistic child and as a parent you worry the world will chip away at that positivity. I’m grateful that the team at Costco reaffirmed my son’s belief that the world is full of good people.”

“I couldn’t believe that they responded so fast and that so many people helped,” Grant told Upworthy. “They didn’t want anything, just to help our school.”

This is one of the many reasons people love Costco so much

Costco's 93" Teddy Bear.

The Costco bear was delivered to Grant Cerwin and his classmates

Something as seemingly simple as a donated teddy bear might not sound like much, but it’s examples like this that show the power of bridge-building between companies and communities.

An act of kindness in itself can go a long way. When that is coupled with the impact it had not only on Grant and his mom, but on Grant’s classmates, you can start to see a real impact that all started with a single email.

School children pose with Costco Teddy Bear

Grant Cerwin and his classmates pose with the Costco bear.

“My teachers and friends at school are excited,” Grant said. “We all can’t believe how big it is. It takes a bunch of us to move it around. Our ASB class is working on a thank you card.”

Plus, let’s be honest: a personal touch from someone as high-profile as Craig Jelinek and his team isn’t a bad way to build customer loyalty either. As Lesley told us, “I’ve always liked Costco. Will I be even happier to shop there now? You bet. It is a great store and now I am acutely aware that it is run by amazing people.”


This article originally appeared last year.

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Family

Mom finds brilliant way to tell her kids the 'truth' about Santa and other parents take notes

If you're a parent struggling how to break the news, this might help.

Photo by krakenimages on Unsplash

How to tell your kids the truth about Santa.

"It's the mooost wonderful tiiiiime of the — OH NO, did Charlie just ask if Santa is real?!"

If you're a parent in a household that celebrates Christmas, you can likely relate to the dreaded Santa Claus conversation. It may come with tears, it may come with tantrums, and it may even be worse for you, seeing that heart-wrenching look of disappointment spread across your child's once-merry face.

It's a dilemma Charity Hutchinson of British Columbia was pondering, as a mom to two young boys and the two nephews she cares for as well.

family, advice, truth for kids

Hutchinson family and the truth about Santa.

Photo by Theresa Easter Photography.

One of Hutchinson's nephews raised the notorious question, telling her he no longer believed in Santa Claus.

"I felt sad because he seemed disappointed telling me his news," she explained in a message. "And in that moment I didn't know what to say to him."

Hutchinson soon stumbled upon some advice online, finding what she described as “by far the best idea I’ve seen about telling your kids about Santa."

The idea of Santa may seem frivolous to many adults, but to believe in something much bigger than yourself, only to learn you've been lied to by the people you trust most in the world? That can be a really big deal to a kid (and can possibly even create long-term trust issues for them, as one study found). The Santa conversation is one many parents understandably want to get right.

So when Hutchinson saw one of her friends on Facebook share an anonymous post detailing a strategy for breaking the news to your kids without disappointing them, she was thrilled.

Hutchinson loved the idea so much, she shared it on Facebook as well:

This is by far the best idea I've seen about telling your kids about Santa. Had to share! *********"In our family, we...
Posted by Charity Hutchinson on Tuesday, November 29, 2016

This is how it works:

1. Find a time to take your kid out, one-on-one, to a favorite spot and deliver the great news: The time has come for them to become a Santa.

"When they are 6 or 7, whenever you see that dawning suspicion that Santa may not be a material being, that means the child is ready. I take them out 'for coffee' at the local wherever. We get a booth, order our drinks, and the following pronouncement is made: 'You sure have grown an awful lot this year. Not only are you taller, but I can see that your heart has grown, too.'"

The post suggests pointing to a few different examples of how your kid has shown empathy or done something nice for another person throughout the past year. Let them know it was in those moments they proved themselves worthy of finally "becoming a Santa" themselves.

2. Assure your kid that they're ready to become a Santa because they understand the true meaning of giving (it's not just about the milk and cookies).

"You probably have noticed that most of the Santas you see are people dressed up like him. Some of your friends might have even told you that there is no Santa. A lot of children think that because they aren't ready to BE a Santa yet, but YOU ARE."

Get them talking about all the reasons they think Santa's the best. They may start out by pointing to his sleigh-riding skills or the fact he can go around the whole world in just one night. But move the conversation toward Santa being not so much of a cool person, but a cool concept that's focused on giving. Handing out presents makes the spirit of Santa a spectacular thing. Because your kid understands why giving back matters too, it's time they become a Santa themselves.

Also, "make sure you maintain the proper conspiratorial tone," the post notes.

3. Now that they're in on the secret, have them choose someone who could really use a great gift and devise a plan to give it away — secretly, of course.

"We then have the child choose someone they know — a neighbor, usually. The child's mission is to secretly, deviously, find out something that the person needs, and then provide it, wrap it, deliver it — and never reveal to the target where it came from. Being a Santa isn't about getting credit, you see. It's unselfish giving."

In the original post, the writer explains that their oldest child decided to buy a gift for a neighbor who always walked out to get the newspaper without her shoes on. Their son spied on the neighbor one day from the bushes to estimate her shoe size — he predicted she wore mediums — and then slipped a pair of slippers under her driveway gate one evening with a note "from Santa." The following morning, the neighbor was spotted wearing the slippers. Their son was ecstatic.

4. Remind them that being a Santa is top-secret business. And that, next year, they can carry on with their selfless Santa duties once again.

"I had to remind him that NO ONE could ever know what he did or he wouldn't be a Santa. Over the years, he chose a good number of targets, always coming up with a unique present just for them."

One year, for instance, he polished up a bike for a family friend's daughters. The writer's son was just as over the moon about giving the gift as the daughters were about receiving it.

In a little over a week, Hutchinson's post has racked up thousands of Likes and shares, with plenty of thankful parents chiming in in the comments.

"I never imagined it would be so popular!" Hutchinson explains. "I mean, it felt special when I read it and completely gave me goosebumps, but I didn't realize it would go this far."

Where the original post came from is still somewhat of a mystery. As The Huffington Post reported, it seems to have first cropped up in 2007 in an online forum. Ever since, the idea has floated around the web here and there, but has only made waves recently with Hutchinson's post going viral.

The secret of being a Santa, so to speak, has already worked its holiday magic on Hutchinson's once-suspicious nephew.

Filling him in on becoming a Santa was an instant game-changer, she says.

"His eyes lit right up," she writes. "That excitement and joy returned to him and he couldn't stop asking me questions! ... Instantly I could see the wheels were turning and he started planning who his special target would be and what he would get them and how he'd pull it off."

Hutchinson is happy her simple Facebook post has turned into something so special. "It isn't just a nice way to break the news to your kids," she writes. "But it really teaches them about the true meaning of Christmas and how you should always give to others."


This article originally appeared on 12.09.16

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Joy

7 powerful photographs of terminally ill patients living out their final wishes

Few gifts are greater than having your final wish granted.

All photos by the Ambulance Wish Foundation, used with permission.

She wanted to see "my favorite painting one last time."


Before 54-year-old Mario passed away, he had one special goodbye he needed to say ... to his favorite giraffe.

Mario had worked as a maintenance man at the Rotterdam zoo in the Netherlands for over 25 years. After his shifts, he loved to visit and help care for the animals, including the giraffes.


As Mario's fight against terminal brain cancer came to an end, all he wanted to do was visit the zoo one last time. He wanted to say goodbye to his colleagues — and maybe share a final moment with some of his furry friends.

Thanks to one incredible organization, Mario got his wish.

humanity, culture, inspirational

Kissed by a giraffe.

All photos by the Ambulance Wish Foundation, used with permission.

"To say goodbye to the animals."

The Ambulance Wish Foundation, a Dutch nonprofit, helps people like Mario experience one final request.

It's a lot like Make-A-Wish, only it's not just for kids.

In 2006, Kees Veldboer, who was an ambulance driver at the time, was moving a patient from one hospital to another. The patient was a terminally ill man who had spent three straight months confined to a hospital bed. During the trip from one hospital to the other, the patient told Veldboer that he wanted to see the Vlaardingen canal one last time. He wanted to sit in the sun and wind and smell the water again before going back inside.

Netherlands, mental health, charity

Taking in the sunset.

All photos by the Ambulance Wish Foundation, used with permission.

"To see the ocean again."

Veldboer made the patient's last wish happen, and as tears of joy streamed down the man's face, Veldboer knew he had tapped into a powerful way to bring peace to people in their final days.

Soon after, the Ambulance Wish Foundation was born.

Based in the Netherlands, Veldboer's organization scoffs at the logistical hurdles of transporting terminally ill patients who need high levels of care and, often, lots of medical equipment. The Ambulance Wish Foundation employs a fleet of custom-built ambulances and always has highly trained medical staff on hand for emergencies.

wellbeing, friendship, love and grief, memories

Saying goodbye.

All photos by the Ambulance Wish Foundation, used with permission.

"To visit my best friend's grave."

Their message? Positive end-of-life experiences are far too important to pass up.

Today, the AWF has over 230 volunteers and has fulfilled nearly 7,000 wishes.

Even more beautiful than the work this organization does, though, are the things its patients are asking for.

illness, life-threatening illness, living, adventure

Some tasty treats.

All photos by the Ambulance Wish Foundation, used with permission.

"To enjoy a delicious ice cream cone."

The Make-A-Wish Foundation specializes in granting wishes for children with life-threatening illnesses, many of whom have barely begun to live. The children's wishes run the gamut, from starring in a music video to a day as a hero soldier in the Army.

But what does Veldboer do for older folks who have already experienced so much? What do their wishes look like?

Mostly, it's the little things they cherish, like seeing their home one last time or spending a few hours just looking at something beautiful.

Veldboer, in an interview with the BBC, describes one woman who had not been home for six months. When they brought her into her living room on a stretcher, she hoisted herself up and stayed there for hours, doing nothing but looking around — likely replaying an entire lifetime worth of memories — before quietly asking them to take her away.

Another patient simply wanted to see her favorite Rembrandt painting again.

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Taking in some amazing art.

All photos by the Ambulance Wish Foundation, used with permission.

"To see my favorite painting one last time."

And another just wanted to spend an afternoon watching dolphins play.

dolphins, beach, ocean, nature, connection

Hello to the dolphins.

All photos by the Ambulance Wish Foundation, used with permission.

"To watch the dolphins play."

On and on the wishes go — about four of them fulfilled every day. People who just want to see their grandchild for the first time, or stand on the beach again before they can't anymore.

Turns out that life's simplest pleasures just might be its most meaningful.

Sometimes it feels like there's never enough time. Not in a day. Not in a year. Not in a life.

weddings, photography, family, Europe

Getting to be at the wedding.

All photos by the Ambulance Wish Foundation, used with permission.

"To attend my granddaughter's wedding."

But maybe it's better to cherish what we have rather than spend so much time thinking about all the things we haven't done yet.

Maybe the things we remember at the end aren't the time we went skydiving or the time we hiked across Europe. When our time is up, maybe what we'll remember most is more mundane — the tacky wallpaper in the house we grew up in, a sunny day spent on the water, or those little everyday moments spent with the people we love the most.

Whatever it is, it's comforting to know there are people out there who want our last memories of this place to be good ones.

I can't think of a more wonderful job.


This article originally appeared on 09.30.15

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Cardiff man helps homeless women after they were refused water at McDonald’s

“I’m no saint, but this small act of kindness cost me about £20.”

via Mike Mozart/Flickr and Jonathon Pengelly/Facebook

Jonathon Pengelly and Polly.

It goes without saying that water is a basic human right that should never be denied to anyone. So when a homeless woman named Polly in Cardiff, Wales, was refused a drink at her local McDonald's recently, a good Samaritan wouldn't stand for it.

Jonathon Pengelly couldn't believe his eyes when the cashier told the woman no. "I don't know what was going through their minds but a lady, clearly homeless was asking for a basic human right; and for a multi-billion pound company, for them to say no is disgusting!" Pengelly wrote on Facebook.

Pengelly was behind the woman in line, so he offered to buy her and her friend something to eat and was shocked at Polly's response.

"She asked for a single cheeseburger and that was it," Pengelly said. "We bought as much as we could carry so I knew she wasn't going to be hungry." He then sat and ate with them and was blown away by their positive attitudes. So he brought them back to his house, where they showered and brushed their teeth. While they cleaned up, Pengelly prepared some food to tide the women over for a few days.

Pengelly posted about the evening's events on Facebook to raise awareness about the problem of homelessness in the U.K. "I'm no saint, but this small act of kindness cost me about £20," he wrote. "I know 90% of people reading this will earn about 10 times that a day. … If you see someone on the streets, don't look down on them like they're nothing. You don't know what they've been though! Spare a little thought!"

Pengelly's experience didn't just open up his eyes to a real problem, he made a friend as well. "Me and Polly have chatted on the phone and I've promised her that she will never go hungry or cold again!" he said.

Here's Pengelly's full post:

"Well, my night took an unexpected turn! So I finished my night out, ended up in the dreaded McDonald's queue. I couldn't help but notice the lady in front me, all she asked for was a cup of hot water.

The member of staff told her no. I don't know what was going through their mind but a lady, clearly homeless was asking for a basic human right; and for a multi billion pound company, for them to say no is disgusting!

My heart was shattered! So I spoke to her and told her to order what she wanted, expecting her to order everything. I was so shocked. She asked for a single cheese burger and that was it. We bought as much as we could carry so I knew she wasn't going to be hungry.

I couldn't just leave this lady go, she was so warming and so lovely. So I sat with her, on the cold hard floor, in the middle of winter and you know what I did? I cried my eyes out.

You know if people of Cardiff walked passed them and didn't do anything because, financially, they weren't in the position, I would understand. But people walked passed and laughed at them. I don't care who you are, If this was you; and you're reading this I hate you!

When I got to speak to them I was genuinely shocked at their story and how educated they were! So full of life and enthusiasm and they literally have nothing!

I invited polly and her mate back to my house and we all cooked enough food to feed them and their friends for the next few nights. We boxed them up and packed them in their bags.

Polly and her mate have had showers, brushed their teeth and they both said they have ever felt so appreciated in their life.
I'm no saint, but this small act of kindness cost me about £20. I know 90% of people reading this will earn about 10 times that a day.

It costs nothing to be kind, and I genuinely hope people share this to raise awareness of homelessness throughout the UK!
Me and polly have chatted on the phone and I've promised her that she will never go hungry or cold again! I've given her blankets, pillows and a backpack full of food.

If you see someone on the streets, don't look down on them like they're nothing. You don't know what they've been though! spare a little thought!

I don't care if I look like shit cause I'm crying!

Polly, you've changed me!"


This article originally appeared on 08.10.18


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