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13 common phrases that make people cringe (and what to say instead)

“Few things shut down a conversation faster than this one.”

Photo credit: Canva

When honesty isn't always the best policy.

Ah, the awkward silence. We all pretend not to notice it—suddenly stretching our arms or scanning every corner of the room—but it's there. Sometimes it stems from something we've said, and often we don't even know why! Given how people come from such different backgrounds and upbringings, these conversational missteps are practically inevitable.

But don't worry! A touch of social anxiety never hurt anyone, and usually the solution is as simple as adjusting your phrasing. Etiquette experts and social skills coaches agree that despite our differences, certain specific phrases universally come across as tone-deaf, even when we're genuinely trying to connect. We've rounded up 13 of the worst offenders—do you catch yourself using any of these?


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“I’m just being honest”

Honesty may be a virtue, but not when it’s used like this. When someone says, “I’m just being honest,” it’s typically to justify bluntness or insensitivity, therefore absolving them of any guilt or shame from the resulting hurt feelings.

Use this instead: “Can I offer some feedback?” or “I want to be honest with you, but I also want to be kind.”

“No offense, but…”

Stop right there, buddy. With a preface like that, it’s pretty darn likely that the following sentence will be offensive. “It rarely works and often insults people,” personal and corporate life coach, Mason Farmani, warns.

Use this instead: “I hope you don’t mind me saying,” or “I’m really sorry if this comes across as rude, but…”


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You’re too sensitive.

This sentence is a one-way ticket to an emotional connection dead zone. Even if they are a sensitive person, it communicates that their feelings are invalid, and can make them feel even more alienated.

Use this instead: “I’m here for you.”

“Whatever.”

“This dismissive phrase is a conversational version of the middle finger,” Farmani says.

Use this instead: Words that reflect how you actually feel.

‘Whatever,’ what a versatile word! Depending on the context, try throwing one of these out instead:

  • “Let’s agree to disagree.”
  • “I’m not sure how to respond to this right now. Can we take a pause?”
  • “I hear what you’re saying.”
  • “I don’t feel strongly either way—what do you think is best?”

gnome, sign, whatever, go away, social skillsWith “whatever,” you might as well be saying “Go away.” Photo by John Bussell on Unsplash

“Calm down.”

Genuine question: has this ever worked on anyone? “Rare is the person who is actually made more calm when told to 'calm down,’” explains Nick Leighton, an etiquette expert and co-host of the weekly podcast Were You Raised By Wolves?

Use this instead: “Take your time. I’m here when you're ready.”

“You always…” or “You never…”

These words are conversation poison because they’re disproportionate generalizations. “They put the other on the defensive and start a confrontation,” reports Farmani.

Use this instead: An ‘I’ statement.

Instead of saying “You never help me,” shift to your experience and the impact of that lack of assistance to, “I felt overwhelmed this morning when I was making the kids' breakfast by myself. I’d love some help before work.”

Be specific, assertive (but kind), and show empathy.


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“I told you so.”

Congrats, do you want a cookie? Saying this serves no purpose, besides making yourself feel superior. It adds nothing to the conversation and makes the other person feel even worse—like you’re running a victory lap around their mistake.

Use this instead: “I’m here if you want to talk about what happened.”

“Not my problem.”

This is a lack of empathy slap in the face! Even if something isn’t your responsibility, there are more considerate ways to communicate that.

Use this instead: “That sounds tough. Have you tried [RESOURCE] or [SUGGESTION]?”

Or, if you’re open to hearing what’s on their mind: “I’m sorry you’re going through this right now. Is there a specific way I can support you?”

people, couch, arms crossed, mad, argumentJust because it's technically not your problem, you might be creating a brand-new one. Photo credit: Canva

“You wouldn’t understand.”

Saying this creates an instant, impenetrable, icy barrier between you and the other person. Few strings of words shut down a conversation like this one, because of how dismissed the other person feels as a result.

Use this instead: “Have you ever felt [describe a relatable emotion or situation]? It’s something like that.”

“Actually…”

In grammar, ‘actually’ serves a contradiction or correction, which can make the other person feel demeaned. “The primary goal in social interaction is to be understood by fellow conversation participants. If that is accomplished, it should not matter what the exact phonetics and syntax of the speech are,” writes Benjamin Davis of The Michigan Daily.

Use this instead: “That’s an interesting point. I see it a bit differently—do you mind if I share?”

Or, if it’s just a simple correction: “In my understanding…”


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“I don’t care.”

Even if it’s true, do you have to say it so dismissively? Being on the receiving end of this can feel disheartening. Or, as one social communications expert put it, “It’s a phrase that can immediately create distance and a sense of disconnection in a conversation.”

Use this instead:

There are many ways to not care, and things to not care about. So, try these:

  • “I’m flexible.”
  • “I’m good with whatever you choose.”
  • “No preference here.”
  • “Sounds like you’re [INSERT EMOTION]. Thanks for sharing that with me.”

“That’s stupid.”

Well…now what? Where can a productive conversation possibly go after a statement like this?

Use this instead: “I’m not sure if I understand. Can you walk me through your thinking?”

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“Why are you being so dramatic?”

“This is a way of invalidating your feelings and treating them as a defect rather than a perfectly normal part of communicating,” Farmani explains.

Use this instead: “Is there something specific that’s making this feel especially hard right now?” Even if they may seem extreme, instead of labeling their actions as "dramatic," try to understand what’s going on behind the scenes and driving that emotional response.


Human empathy is at the core of social skills. To get better at conversations, it’s best to avoid phrases that dismiss, belittle, or invalidate others—whether that was your intention or not.

“How we speak shapes how others see us,” as one expert puts it. “A little extra care with our words can mean the difference between connection and conflict.” So, in your very next conversation, keep in mind: it’s not just about what you say, but how you say it. There are ways to be truthful about your thoughts and opinions without being dismissive. And leave these 13 phrases at home, please!

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A college student who was fed up with his classmate has gone viral for calling out his own ignorance

Don't judge a book by its cover.

You know that feeling you get when you walk into a classroom and see someone else's stuff on your desk?

OK, sure, there are no assigned seats, but you've been sitting at the same desk since the first day and everyone knows it.

So why does the guy who sits next to you put his phone, his book, his charger, his lunch, and his laptop in the space that's rightfully yours? It's annoying.


All you want to do was walk in, sit down, get out your notebook and (try to) pay attention. But now? Now you've got to talk to a stranger about moving their stuff and there goes your day, already bogged down with petty annoyances.

Sound familiar? It should.

We've all got so much to do these days that interacting with people we see every day — not our friends, but our classmates, fellow commuters, co-workers, the people in line for coffee with us every day — can feel like a burden.

So, when these people do something we perceive as annoying, like putting their stuff on our desks, we don't have the time or the energy to assume their intentions or think about the lives they're leading.

But if we stepped out of ourselves for a second, we might just realize that we're all much more connected than we think, that our preconceived notions of others are usually just that — preconceived. And, often, inaccurate.

That's why this Twitter story about a guy who learned an important life lesson from a classmate he was frustrated with is going viral.

It's the perfect example of that "don't judge a book by its cover" adage we should have all learned in preschool but sometimes forget. And it starts the exact same way as this post — with a college student groaning on the inside as he sees someone's stuff on his desk.





If not for this one day running late, McFall may have never realized what his classmate was trying to do. And he may have continued to think of him as annoying, maybe telling others about "the weird guy who was always trying to take up my space"... when all the guy was really trying to do was be kind.

We all misinterpret the actions of others sometimes. It's easy to do that!

But if there's one thing this story reminds us, it's that it's important to stop and remember that while you're living your life, other people are living theirs, so assuming best intentions can do us a great favor.

That's why we should step outside of our bubbles and engage with the world on a regular basis.

You could make a new friend. You might brighten someone's day.

But most importantly, getting out of your own head, checking your own biases, and giving others the benefit of the doubt will make you a more compassionate person.

You don't have to engage with everyone you meet, but the next time someone smiles and offers you a high-five?

Maybe just take them up on it.


This article was originally published on April 16, 2018.

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Younger generations are torn over inheriting boomer heirlooms. Here are 4 helpful tips.

The generational divide on this front is a big one.

Photo by Csongor Schmutc on Unsplash

There are kind and gentle ways to handle hand-me-downs.

As the baby boomer generation reaches their "golden years," many of them are starting to think about what to do with their earthly possessions, much to the chagrin of some of their Gen X, millennial and Gen Z descendants.

How many of us really want to take over our grandma's collection of dolls or plates when we have no interest in collecting ourselves? How many people have homes filled with furniture we actually like, only to be offered antiques and heirlooms that we have neither the desire nor room for? What about china sets, artwork and other things our elders have loved that they want to see passed down in the family that no one in the family really wants?

It's a delicate road to navigate, as a post on X illustrated. Jodi-Ann Quarrie shared a screenshot of a story a man shared about his wife fighting with his mother-in-law about the china sets she wanted her children to have. She had four adult children and four sets of china for them to divvy amongst themselves, but all four kids refused. An argument ensued about how none of the china had ever been used, even on special occasions, and culminated in the wife telling the mother-in-law that she was going to use the plates as frisbees after she dies.

People's reactions to the story were mixed. Some pointed out that there's no reason for someone to say something so cruel to a family member (or anyone, for that matter). Others felt that the mother-in-law was being unreasonable by not accepting no for an answer.

Extreme as the story may have been, there is a clear generational divide between the post-Depression era folks who think passing down heirlooms is generous and the generations that are accustomed to replacing things every few years because of planned obsolescence. There is also a divide between people who attach their life story to their belongings to the point that if their things aren't valued then neither are they, and people who don't tie memories or sentimentality to material things at all.

How do we bridge these divides? Each family dynamic and situation is different, of course, but here are four principles to keep in mind if you're on the receiving end of an heirloom offer you don't really want.

1) Don't diminish the value—either monetary or sentimental—of what an elder is offering.


These things may mean nothing to you, but they obviously mean something to the person who wants you to have. There's no need to hurt their feelings by being brazen about how their outdated furniture isn't really worth anything anymore or to point out that you have no emotional attachment to it. That all might be true, but is it necessary to share that with someone who is nearing the end of their life and feeling sentimental? No. It doesn't meant you have to take it, either, but a little empathy, even if it's not how you would feel about your own belongings, goes a long way.

cat decorations hanging on a doorhanged cat decorsPhoto by Erica Marsland Huynh on Unsplash

2) If they're trying to give you something now and you really don't want it or have room for it, offer alternatives.


It's perfectly reasonable to tell a loved one that on a practical level you simply don't have the space for something. What the person usually wants is to know that a piece of them is going to be carried on as a physical memory and proof of their existence, so offer them a way to do that in a way that works for you.

Try something like this: "I would love to have something of yours that is meaningful that we can pass down, but we already have all the furniture we are able to manage—is there something like a piece of jewelry or a photo album or something else that we could pick out together as an heirloom for our side of the family?"

3) Be kind about their wishes while they're still here.


It's not easy getting older, and people's feelings about their life and death are worthy of consideration and compassion. If it brings an older person joy to see belongings they value being passed down while they're still alive, it might be worth letting them have that joy. Again, they might just want to know that their memory is going to live on.

It's difficult for us to imagine what it's like to be old when we're young, but it's not too hard to understand the desire to be remembered. That desire manifests differently for different people. Kindness can look like taking the items with gratitude and waiting until they pass away to give them away. It can also be gently refusing them for now, telling them it makes you happy to see them enjoying their things, and reassuring them that you'll make sure their items are taken care of when they're no longer here. (Taking care of doesn't mean keeping, but they don't necessarily need to know that detail. Honesty must be balanced with tact and thoughtfulness here.)

4) You are not obligated to hold onto something someone gave you, especially after they are gone. (But also, stay open to the idea that you might want to.)


No one is obligated to hold onto anything they don't really want. You also don't have to tell the person that you're not planning to keep their stuff—let them be at peace about it while they're here. It's perfectly okay to let go of their material things after they're gone. It's highly unlikely that they're going to care at that point.

However, it's also wise to stay open to the idea that you might actually want some of the things a loved one gives you after they pass. We never know how grief and loss are going to impact us, regardless of our relationship with someone, and sometimes people regret getting rid of all of their family members' belongings too quickly. It might be wise to just say yes to some things for now (if you are able to) and then decide what to do with them later.

Again, every situation is different, so these principles may or may not apply perfectly to your own circumstances, but the central message is to be kind and compassionate. We all have a limited amount of time here that shouldn't be wasted fighting over material things.


This article originally appeared on 4.6.24

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Janitor and cook stayed to care for residents when nursing home shut down and staff left

Maurice Rowland and Miguel Alvarez refused to abandon the residents who got left behind in the "chaotic mass evacuation."

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When a nursing home shut down, the janitor and cook stayed with the remaining residents.

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There are certain moments in life that determine your character. This was definitely one of those moments for Maurice Rowland and Miguel Alvarez.

Rowland was working as a cook and Alvarez as a janitor at an assisted living facility when suddenly they found out that the facility was going to close.

The Valley Springs Manor assisted-living facility was shut down by the California Department of Social Service in October of 2013, prompting a "chaotic mass evacuation" of staff and residents. Staff left because they weren't getting paid, but Rowland and Alvarez stuck around. There were around 16 residents left at the home with nowhere to go and nobody to take care of them. Some of them were sick and bedridden and some had dementia.

Rowland and Alvarez, who have been friends since middle school, had a conversation about what they were going to do. They decided they couldn't in good conscience abandon the residents who were left behind, so for the next several days they stayed and cared for them, making sure they were bathed and fed and got their medications—all without pay.

"I just couldn't see myself going home," Rowland said. "Next thing you know they're in the kitchen trying to cook their own food and burn the place down."

Alvarez said he would go home for one hour a day to take a shower and get dressed and then head back to the facility. His wife was upset at first because he missed a planned family trip during that time, so she drove to the center to see what was more important than time with her and their kids. What she found when she arrived left her "heartbroken," she told SF Gate.

Alvarez told StoryCorps that he'd been abandoned by his parents when he was young and knew how them leaving would make the residents feel. "I didn't want them to go through that," he said.

"If I would have left, I think that would've been on my conscience for a very long time," Rowland added.

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The facility had a history of regulatory violations and inadequate care that led to the shut down, but the transition for the residents who needed to be transferred to other facilities was fumbled by the authorities.

"“The Department fell short of its mission to protect the health and safety of residents in Valley Springs Manor,” the Department of Social Services said in a statement after the fact. “The Division erred in not ensuring, through successful engagement with local partners, that relocation arrangements for all of the residents were complete.”

When one resident started to deteriorate, Rowland and Alvarez called 911, which alerted authorities to the situation the men and residents were in. A proper evacuation of residents then began, relieving the men of the duty they'd taken on to care for people who had no one else.

"Even though they wasn't our family, they were kind of like our family for this short period of time," said Rowland.

According to SF Gate, Rowland and Alvarez were honored for their sacrificial service with an award from the American Veterans Association, a certificate of special recognition from Rep. Eric Swalwell's office a commendation from the California Legislature, and a wave of donations from people who were inspired by their selflessness.

""We didn't expect any of this," Alvarez said. "We've never expected anything from anyone in life."

They may not have expected anything, but their big-heartedness paid off not only in recognition and financial support, but in the satisfaction of putting other people's humanity before themselves.


This story originally appeared on 9.29.16 It has since been updated.


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