Heroes
If You’re Afraid Of The Unknown, You’ve Already Lost
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02.12.13
Community
Through a historic storm and a global pandemic, this nurse embraces the true meaning of “Iowa nice”
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“You had patients that were here one minute and gone the next and the emotional impact took a toll, but we stuck together,” said Nurse Recker. She and her unit eventually found their footing and learned how to work as a team to adapt to the overwhelming influx of COVID-19 patients. Right as they got into a groove, on August 10, 2020, with nearly no time to prepare, a historic “derecho” storm hit the city of Cedar Rapids, Iowa.
Courtesy of CeraVe
A derecho packs fast-moving gusts, but instead of spiraling like a tornado or hurricane, the winds of a derecho move in straight lines. The National Oceanic and Atmospheric Administration reported the storm caused $7.5 billion in damage across South Dakota and Ohio, ranking it as the costliest thunderstorm in U.S. history. Every single Cedar Rapids resident was impacted.
“During the spring we tend to have lots of storms, so we’re used to tornados and other types of bad weather, but nothing like a derecho. I don’t think anyone in Iowa had even heard of a derecho until that August day,” said Nurse Recker. “After the storm hit, we were all trying to figure out what had happened; we didn’t even know there was a name for a storm like that!”
Suddenly, the hospital was filled with people experiencing storm-related injuries. The emergency room was packed, as people who depend on electricity to run their oxygen tanks or dialysis machines were pouring in with nowhere else to go. Just as they had done when the pandemic hit several months before, Nurse Recker and her team pulled together, working back-to-back 12-hour shifts and running on adrenaline.
It occurred to Nurse Recker in the middle of this chaos that she might not have a home to go back to. Instead of panicking, she focused on the people in front of her, putting their immediate needs above her own. It wasn’t until she got into her car to leave the hospital that she took the time to absorb the devastation. A tree had fallen, narrowly missing her car, and was wedged under her front bumper. To this day, she still doesn’t understand how her vehicle wasn’t completely crushed.
This ability to persevere under extreme pressure is what makes nurses so amazing at what they do. CeraVe’s ongoing commitment to the nursing community seeks to recognize inspiring healthcare workers such as Nurse Recker through Heroes Behind the Masks Chapter 2: A Walk In Our Shoes, a campaign featuring inspiring nurses from across the nation.
“Nurses share in some of the most joyful moments of a patient’s life but are also witness to some of the toughest moments, which can be a taxing part of their jobs that often goes unrecognized,” said Jaclyn Marrone, vice president of marketing for CeraVe. “To express our sincerest gratitude, we’re honored—to provide a platform for these incredible stories to be told, inspiring both the nursing community and beyond.”
Nurse Recker says that while sometimes there are situations where there isn’t a good solution and there’s no way to predict the future, she feels good knowing that there are people who have her back.
“I am fortunate enough to work at a job I love and am passionate about. When you love what you do and get to see the positive impact you have on people, it’s hard to be negative. Looking at what I get to do for people each and every day and how I get to impact their lives in a positive way makes it all worth it,” said Nurse Recker. “We know when people are coming to the hospital they are not at their best but the most important thing we can do is just be kind. A smile and thank you go a long way.”
Follow along in the coming days for more uplifting stories brought to you by CeraVe.
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Michelle Santizo is a street medicine nurse working in Los Angeles, California. For her, the field of street medicine requires providing lifesaving health services in unpredictable and sometimes uncomfortable environments, but is where she is most passionate about her work.
Nurse Santizo credits her parents for teaching her resilience, a necessary trait when providing care in places like tents, under bridges, in alleys, vehicles, at libraries, on the side of the freeway or even at a bus stop.
“Every corner of Los Angeles needs our services,” said Nurse Santizo. “It can be in a pristine, abandoned, trashed, or graffiti-filled neighborhood.”
Michelle | Heroes Behind the Masks presented by CeraVe www.youtube.com
Santizo prepares for the workday by loading her backpack with supplies before heading to a section of downtown L.A. known as “skid row” to care for her clients, who are typically people experiencing homelessness and living on the fringes of society without regular access to healthcare. As the child of immigrant parents, she experienced firsthand a lack of healthcare and basic necessities. Her mother fled from El Salvador as a young woman, arriving in the United States alone and without shelter.
“My mother told me that the only people that acknowledged her while sleeping outside on a bench [were the people going in and out of] the church that was across the street,” said Nurse Santizo. She said her mother instilled in her that there are many reasons why people are homeless and that each individual has their own story. “[She] taught me to never judge someone’s struggle … my mother’s inspiring upbringing taught me if you have the time to help the broken or disadvantaged, then take a moment to acknowledge or help in some positive way.”
Michelle and her mother on a beachCourtesy of Michelle Santizo
Growing up, Nurse Santizo watched her parents struggle to earn a living wage to keep up with the family’s needs. “My father worked nearly seven days of the week and my mother worked as much as she could in jobs like babysitting, cleaning homes or caregiving. Feeding our family was my parent’s main concern…healthcare and all the other important aspects of life became secondary or non-existent. My parents could barely make enough income to buy fresh fruit or vegetables,” she said.
The Santizo familyCourtesy of Michelle Santizo
That upbringing is what drove her to pursue a career in medicine, with the goal of giving back to underserved communities. “[Access to] medicine should not be determined based on your socioeconomic status. It should be a right for someone to seek healthcare when it is needed and important, especially for children and adolescents who will be the future of our generation,” said Nurse Santizo. She credits her lack of access to healthcare as a child for empowering her to keep pushing for change.
When the opportunity to practice street nursing arose, Santizo knew instinctively that it was the right fit. Every workday she has meaningful interactions, but one experience in particular had a lasting impression on her. She encountered a middle-aged man who had lost his job during the pandemic and was forced to live on the streets. Nurse Santizo approached, and he asked if she wouldn’t mind examining his feet. As she gently inspected the condition of his skin, she explained that he needed a thorough cleaning and a special ointment and offered to wash his feet and patch them up.
Courtesy of CeraVe
“This kind man stared right into my eyes and nearly cried, as he shared ‘no one has ever cared for me like this ever since I’ve been forced to live on the streets, nor has anyone ever acknowledged my existence,’” recalled Nurse Santizo. “I remember squatting on the side of the street while cars were driving by … my only mission was to devote that moment in time to servicing a person who needed my attention and love. As you can tell, I love what I do, and I could scrub feet for days when servicing the most vulnerable populations.”
According to the most recent report, approximately 580,466 people were experiencing homelessness in America in January 2020. Most were individuals (70%) and the rest were people living in families with children. The full effect of the pandemic on the homeless populations across the country have yet to become clear, and hard data will not be fully known until late 2022 or early 2023.
“Bringing medicine to people who are not able to seek medical assistance due to their inabilities whether it be homelessness, chronic illness, or mental health has always been my true calling … to serve the broken, the sick, the vulnerable and the ones who really need a second chance at life,” said Nurse Santizo, a reminder that no one knows what another human is battling.
To recognize the healthcare professionals that are so often giving to others before themselves, CeraVe seeks to spotlight those that go beyond the call of duty for their patients and communities. The brand is honoring nurses such as Santizo in the second iteration of a docuseries titled Heroes Behind the Masks Chapter 2: A Walk In Our Shoes.
Follow along in the coming days for more stories of heroism, kindness and love.
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