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Clever woman figured out how to get the name and address of the person who stole her credit card

She was totally chill about it, too.

online fraud, tiktokker, scams
via Absolutely Lauren/TikTok

TikTok user Absolutely Lauren catches an online scammer.

There was a massive jump in credit card fraud in America in 2021 due to the pandemic. According to CNET, fraud involving credit cards jumped 69% from 2020 to 2021, affecting 13 million Americans and costing $9 billion.

In a world where online transactions are part of everyday life, it’s hard to completely protect your information. But, by staying vigilant and monitoring your accounts you can report fraud before it gets out of hand.

A TikTok user by the name of Lauren (@absolutelylauren) from San Diego, California, got a notification that there was a $135 charge on her card at Olaplex’s online store that she hadn’t made. Olaplex sells products that repair excessively damaged hair. Before reporting the charge to her credit card company she asked her family members if they used her card by mistake.

“I don’t wanna shut my card down if it’s just my mom ordering some shampoo,” Lauren said in the video. “Definitely not my two younger brothers, they’ve got good hair but they don’t color it.”

After realizing the charge was fraudulent, most people would have called their credit card company and had their card canceled. But Lauren was curious and wanted to know who stole her information and used it to buy hair care products. So she concocted a plan to get their information. She called Olaplex’s customer service line asking for the name and address of the purchaser to see if it was made by a family member.

"Hey, can you help me with something?” Lauren asked Tanya, the Olaplex customer service agent. “If I can give you the time and date, purchase amount and card number and whatever could you let me know who placed an order?"

Tanya had no problem helping Lauren with her request.

@absolutelylauren

olaplex customer service is top tier 😤 #creditcardscam

“At this point, I’m willingly giving Tanya enough info to steal my card as well — she could have very well taken advantage of me in that moment but she didn’t,” Lauren said. “She comes back — tell me why she gave me the little scammer their full government name and address.”

Tanya revealed that a guy named Jason in a modest suburb in Texas used her card to buy a gift for his wife. “They also did it on Black Friday so at least they got a deal I guess, it was the gift set,” Lauren continued.

Lauren then called her credit card company and shared the information she had on the fraudster. The card company is currently investigating the situation.

One commenter thought that Olaplex wasn’t supposed to share that information with Lauren. “For some reason, I don’t think olaplex was supposed to give that info,” Arae270 said.

“I definitely gave them the option, but I explained that it was an unauthorized purchase, and if the name did not match anyone that I knew that I would just tell them to cancel the order and refund me, I told the girl that they would probably save everyone, a headache!” Lauren replied.

People should use utmost caution before deciding to track down a credit card thief. But kudos to Lauren for being clever enough to track down the person who stole her card information to help the authorities with their investigation. She didn’t put herself in harm's way and if someone follows up on the tip, maybe they can prevent the same thing from happening to someone else.


This article originally appeared on 1.11.23

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Meet the 18-year-old advocating for teen mental health, one inspiring podcast at a time

All images provided by Prudential Emerging Visionaries

Collins after being selected by Prudential Emerging Visionaries

True

A changemaker is anyone who takes creative action to solve an ongoing problem—be it in one’s own community or throughout the world.

And when it comes to creating positive change, enthusiasm and a fresh perspective can hold just as much power as years of experience. That’s why, every year, Prudential Emerging Visionaries celebrates young people for their innovative solutions to financial and societal challenges in their communities.

This national program awards 25 young leaders (ages 14-18) up to $15,000 to devote to their passion projects. Additionally, winners receive a trip to Prudential’s headquarters in Newark, New Jersey, where they receive coaching, skills development, and networking opportunities with mentors to help take their innovative solutions to the next level.

For 18-year-old Sydnie Collins, one of the 2023 winners, this meant being able to take her podcast, “Perfect Timing,” to the next level.

Since 2020, the Maryland-based teen has provided a safe platform that promotes youth positivity by giving young people the space to celebrate their achievements and combat mental health stigmas. The idea came during the height of Covid-19, when Collins recalled social media “becoming a dark space flooded with news,” which greatly affected her own anxiety and depression.

Knowing that she couldn’t be the only one feeling this way, “Perfect Timing” seemed like a valuable way to give back to her community. Over the course of 109 episodes, Collins has interviewed a wide range of guests—from other young influencers to celebrities, from innovators to nonprofit leaders—all to remind Gen Z that “their dreams are tangible.”

That mission statement has since evolved beyond creating inspiring content and has expanded to hosting events and speaking publicly at summits and workshops. One of Collins’ favorite moments so far has been raising $7,000 to take 200 underserved girls to see “The Little Mermaid” on its opening weekend, to “let them know they are enough” and that there’s an “older sister” in their corner.

Of course, as with most new projects, funding for “Perfect Timing” has come entirely out of Collins’ pocket. Thankfully, the funding she earned from being selected as a Prudential Emerging Visionary is going toward upgraded recording equipment, the support of expert producers, and skill-building classes to help her become a better host and public speaker. She’ll even be able to lease an office space that allows for a live audience.

Plus, after meeting with the 24 other Prudential Emerging Visionaries and her Prudential employee coach, who is helping her develop specific action steps to connect with her target audience, Collins has more confidence in a “grander path” for her work.

“I learned that my network could extend to multiple spaces beyond my realm of podcasting and journalism when industry leaders are willing to share their expertise, time, and financial support,” she told Upworthy. “It only takes one person to change, and two people to expand that change.”

Prudential Emerging Visionaries is currently seeking applicants for 2024. Winners may receive up to $15,000 in awards and an all-expenses-paid trip to Prudential’s headquarters with a parent or guardian, as well as ongoing coaching and skills development to grow their projects.

If you or someone you know between the ages of 14 -18 not only displays a bold vision for the future but is taking action to bring that vision to life, click here to learn more. Applications are due by Nov. 2, 2023.
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