+
upworthy
Mental Health

Why therapists are sounding the alarm on big box therapy companies

Why therapists are sounding the alarm on big box therapy companies
Photo by Nik Shuliahin on Unsplash

A greater demand for therapy is putting strain on therapists and creating avenues that might not be all they seem.

Given the state of the world we have all been living in for the last two-plus years, it’s no surprise that therapists are in high demand right now, and have been throughout the pandemic. Many therapists have long waiting lists and are taking on more clients than they normally would just to meet the need. New private practices are opening frequently to provide quality mental health care that people so desperately need in these (still) unprecedented times. But something else is happening simultaneously. Large tech companies have cropped up promising mental health care, and even promising to get patients in with a same-day appointments. On the surface, this seems like it should be a good thing. After all, these companies are helping to meet the growing and overwhelming demand for mental health care, so we should make room for them, right? At least that’s what most would think.

I’ve been in the mental health field since 2006, and have been in and around mental health from a professional standpoint, and therapists have been raising concerns about these large platforms for quite a while. In fact, one therapist made it his mission to show his followers on TikTok what the fine print of one mental health platform’s terms and conditions said. Viewers were shocked to hear, and read, as the therapist pulled the information from the company's actual website in real time, that clients' information was being sold to third parties for advertising purposes. This wasn’t hidden in microscopic print, it was there within the terms and conditions in plain print. But some companies bank on consumers not reading the terms of their agreement. Many people will quickly scroll through to get to the bottom of the long legal information and click the button to simply move to the next part of the process.


This therapist did the reading for you in an effort to honor his professional ethical code and protect clients. The company fought back against the claims and changed the language, all very publicly on TikTok, but it was only the language that changed, not the terms. When the therapist pointed this out, the company continued to publicly feud with the therapist on the social platform.

Now, at this point you may be wondering why I’m not using this therapist’s name, telling you where to find him and calling out this platform. It’s because when the company continued to mislead its consumers and continued to have its feet held to the fire by this ridiculously brave therapist, the mega large platform sent a cease and desist with the threat to sue this small private practice owner. It forced the therapist to remove any trace of anything unappealing he had said about this company, and he is no longer permitted to discuss the disturbing things he uncovered.

As a therapist, I feel a duty to protect this other therapist from any further threat that may come from this mega company, and to do so, allow him to remain as anonymous as possible. Nevertheless, it feels important to reveal the lengths to which one of these companies is willing to go to keep consumers in the dark about its fine print items. Therapists have an ethical obligation to protect their clients from exploitation, and it would absolutely violate ethical codes to sell client data.

When you meet with a licensed therapist your information is protected by the Health Insurance Portability and Accountability Act (HIPAA), which means we could get into trouble with our licensing boards and in some cases, depending on the level of breach, it could be criminal. Big box therapy companies seem to have found a loophole around this as the companies may not be billed as “therapy” but as lay counseling services, which is something anyone with life experience can do. A therapist who runs the YouTube account Private Practice Skills discusses this and why she was not comfortable putting her license on the line for a company that may not be bound by HIPAA. Privacy is a huge deal in the therapeutic relationship and you won’t find too many therapists willing to risk the privacy of their clients for any amount of money.

Money brings me to my next point. Many of these big box therapy companies such as Talkspace, BetterHelp, Happier Living, and so on, pay their therapists poorly. They seem to prey on therapists who have just recently earned their licenses and want to work for themselves, but may not know how to. Companies like these use the 1099 model to give therapists a sense of autonomy over their schedules, but in the case of at least one of these companies, therapists have had their pay affected by not responding to client’s texts in the middle of the night due to an arbitrary timeline the company has enforced. Let me be clear, the expectation to be readily available to your clients at all times is unrealistic and damaging to the client and the therapeutic relationship.

Bonus ranges for client retention.

TalkSpace therapist FAQ section

Therapists teach their clients skills that they are supposed to learn to utilize in between sessions with the hope that eventually they will not need a therapist to continually reinforce these skills as they will become a reflex. When a client is given access to a therapist whenever they would like between sessions it creates a reliance on the therapist to be an emotional barometer and regulator, which is not what a therapist is for. Most therapists’ ultimate goal is to work themselves out of a job. They want their clients to get to a point where they no longer need them. That’s a good thing. We welcome you back should something change, or we offer maintenance sessions on a spread-out basis like once a month or every six weeks until the client is feeling confident enough to be without a therapist.

Some of these platforms build dependency and often their policies go up against a therapist's professional ethics. One of these companies offers a bonus for client retention. Meaning if the client stays longer than what may be therapeutically necessary, then the therapist gets a monetary bonus. Does this mean all clients that stay long-term with this company don’t need the therapy? No. It means that some therapists may feel pressured to retain clients who are ready to discharge in order to receive a bonus.

The pay is so low for a licensed therapist in this situation that unless you see 30 to 40 clients a week, you're not making enough to make ends meet and pay off student loans. Seeing this many clients a week doesn’t leave room for administrative tasks that are required, and in a setup like these companies it is likely to be unpaid time. For every client, you have to have a treatment plan completed at the start of therapy and progress notes after every session. If they’re only being paid for the client contact, when are therapists supposed to do these tasks? There’s also finding resources to use in sessions, looking for assessments or referral sources, and other behind-the-scenes tasks that clients know very little about.

Photo by Priscilla Du Preez on Unsplash

I interviewed with one of these companies and declined the offer after explaining the ethical dilemma it would put me in, and the inevitable burnout I would experience. This particular company wanted its therapists to see 12 clients a day with a 30-minute lunch break. The average therapist in private practice sees between five and six clients per day. Some therapists choose to see up to 8 or 9 a day, but they are few and far between. The therapists that do choose that greater load, usually do so in order to take a day or two off during the work week. Twelve clients a day averages out to 60 clients a week, which is even more than some of the other platforms require to be considered full time.

When I made the company aware of ethical concerns due to the sheer volume of clients they were expecting therapists to see, I was contacted by the VP of the company. I again explained the concern, and while at first they sounded empathetic, the tone changed to indifferent and the call ended with no resolution. I’m still listed on the site as a therapist, which I discovered recently, though I’ve never been employed by them.

There is really so much more to dive into, and I could write a book about the concerns raised by licensed therapists about these big-box therapy companies, but the key takeaway is if you need mental health care it’s best to find a therapist in private practice. When money is an issue, many therapists offer sliding scale fees to make it affordable and some even offer pro bono spots. You can find therapists offering reduced rate fees on Open Path Psychotherapy Collective.

If virtual therapy is preferable to you due to time constraints, many therapists are now offering virtual therapy as an option. If you still can’t find a therapist, there is no shame in using one of these platforms because most employ licensed therapists and your mental health is our number one priority. One can understand the appeal and affordability of these large platforms and it's important to do whatever you can to look after your well-being. Just be sure to read the fine print.

Science

A juice company dumped orange peels in a national park. Here's what it looks like now.

12,000 tons of food waste and 21 years later, this forest looks totally different.


In 1997, ecologists Daniel Janzen and Winnie Hallwachs approached an orange juice company in Costa Rica with an off-the-wall idea.

In exchange for donating a portion of unspoiled, forested land to the Área de Conservación Guanacaste — a nature preserve in the country's northwest — the park would allow the company to dump its discarded orange peels and pulp, free of charge, in a heavily grazed, largely deforested area nearby.

One year later, one thousand trucks poured into the national park, offloading over 12,000 metric tons of sticky, mealy, orange compost onto the worn-out plot.



The site was left untouched and largely unexamined for over a decade. A sign was placed to ensure future researchers could locate and study it.

16 years later, Janzen dispatched graduate student Timothy Treuer to look for the site where the food waste was dumped.

Treuer initially set out to locate the large placard that marked the plot — and failed.

The first deposit of orange peels in 1996.

Photo by Dan Janzen.

"It's a huge sign, bright yellow lettering. We should have been able to see it," Treuer says. After wandering around for half an hour with no luck, he consulted Janzen, who gave him more detailed instructions on how to find the plot.

When he returned a week later and confirmed he was in the right place, Treuer was floored. Compared to the adjacent barren former pastureland, the site of the food waste deposit was "like night and day."

The site of the orange peel deposit (L) and adjacent pastureland (R).

Photo by Leland Werden.

"It was just hard to believe that the only difference between the two areas was a bunch of orange peels. They look like completely different ecosystems," he explains.

The area was so thick with vegetation he still could not find the sign.

Treuer and a team of researchers from Princeton University studied the site over the course of the following three years.

The results, published in the journal "Restoration Ecology," highlight just how completely the discarded fruit parts assisted the area's turnaround.

The ecologists measured various qualities of the site against an area of former pastureland immediately across the access road used to dump the orange peels two decades prior. Compared to the adjacent plot, which was dominated by a single species of tree, the site of the orange peel deposit featured two dozen species of vegetation, most thriving.

Lab technician Erik Schilling explores the newly overgrown orange peel plot.

Photo by Tim Treuer.

In addition to greater biodiversity, richer soil, and a better-developed canopy, researchers discovered a tayra (a dog-sized weasel) and a giant fig tree three feet in diameter, on the plot.

"You could have had 20 people climbing in that tree at once and it would have supported the weight no problem," says Jon Choi, co-author of the paper, who conducted much of the soil analysis. "That thing was massive."

Recent evidence suggests that secondary tropical forests — those that grow after the original inhabitants are torn down — are essential to helping slow climate change.

In a 2016 study published in Nature, researchers found that such forests absorb and store atmospheric carbon at roughly 11 times the rate of old-growth forests.

Treuer believes better management of discarded produce — like orange peels — could be key to helping these forests regrow.

In many parts of the world, rates of deforestation are increasing dramatically, sapping local soil of much-needed nutrients and, with them, the ability of ecosystems to restore themselves.

Meanwhile, much of the world is awash in nutrient-rich food waste. In the United States, up to half of all produce in the United States is discarded. Most currently ends up in landfills.

The site after a deposit of orange peels in 1998.

Photo by Dan Janzen.

"We don't want companies to go out there will-nilly just dumping their waste all over the place, but if it's scientifically driven and restorationists are involved in addition to companies, this is something I think has really high potential," Treuer says.

The next step, he believes, is to examine whether other ecosystems — dry forests, cloud forests, tropical savannas — react the same way to similar deposits.

Two years after his initial survey, Treuer returned to once again try to locate the sign marking the site.

Since his first scouting mission in 2013, Treuer had visited the plot more than 15 times. Choi had visited more than 50. Neither had spotted the original sign.

In 2015, when Treuer, with the help of the paper's senior author, David Wilcove, and Princeton Professor Rob Pringle, finally found it under a thicket of vines, the scope of the area's transformation became truly clear.

The sign after clearing away the vines.

Photo by Tim Treuer.

"It's a big honking sign," Choi emphasizes.

19 years of waiting with crossed fingers had buried it, thanks to two scientists, a flash of inspiration, and the rind of an unassuming fruit.


This article originally appeared on 08.23.17

A Taco Bell drive-thru.

Natasha Long, a mother in Pennsylvania, is calling Taco Bell Manager Becky Arbaugh her “guardian angel” after she saved her 11-month-old son who stopped breathing. Long was out running some errands with her son when she pulled into a Taco Bell drive-thru in Richboro when she realized that something was wrong.

"I ran out of the car and ran around and opened the car door," Long told ABC affiliate WPVI. "I pulled him out and he turned completely blue and was lifeless. At that point, I just completely blacked out. I didn't know what to do."

Arbaugh, who was busy working the lunch rush, heard Long call out for help. "I heard a scream, and then someone yelled out, 'Call 911, the baby isn’t breathing!'" she told Good Morning America. Arbuagh wasted no time running to Long’s aid while one of her employees dialed 911.

"I threw my headset and ran outside to the baby. The mom was panicked. I told her to give him to me and I performed CPR," Arbaugh recalled. "I was trying to calm her down and comfort her and reassure her that he will be fine."


"The baby finally started to breathe. The ambulance came pretty quickly and then they took over," Arbaugh said. "The EMT said I saved his life."

Pennsylvania Taco Bell manager helps save baby who couldn't breathe

Arbaugh, a mother of 2 boys and 2 girls, was well-versed in how to perform infant CPR and understood the importance of staying calm. "When my kids were little, my daughter had a similar incident, so I knew what she was feeling," she told WPVI. "I knew if I kept her calm and I stayed calm, there was no thought in my mind that the baby wasn't going to breathe again."

Taco Bell’s employees are proud of Arbaugh’s heroic deed. "We are incredibly proud of Becky from the Taco Bell brand’s Richboro, PA, location for her heroic act earlier this week. We are getting in touch to express appreciation for her quick actions and kindness,” the company said in a statement to People.

Since the incident, the women have been in contact with each other and are friends on Facebook. Long has been sharing pictures and videos of her son with Arbaugh to remind her of the precious life she saved. Even though Arbaugh performed the ultimate good deed, saving a baby’s life, she doesn’t consider herself a hero—just another mom looking out for her own.

"I’m just a mom helping a mom. I didn’t do anything different from what anyone else should be doing," Arbaugh told NBC. "I knew how that was, and I heard it, and I felt it instantly and I had to go and help her cause I knew it’s painful. You’re just so helpless as a mom when that happens."

This incredible story out of Pennsylvania is a reminder for every one of the importance of learning CPR. You never know when—just like Arbaugh—you may find yourself in the position to save a life.

To sign up for a class and learn how to perform CPR, visit RedCross.com.




"The baby finally started to breathe. The ambulance came pretty quickly and then they took over," Arbaugh said. "The EMT said I saved his life."

[Video]

Arbaugh, a mother of 2 boys and 2 girls, was well-versed in how to perform infant CPR and understood the importance of staying calm. "When my kids were little, my daughter had a similar incident, so I knew what she was feeling," she told WPVI. "I knew if I kept her calm and I stayed calm, there was no thought in my mind that the baby wasn't going to breathe again."

Taco Bell’s employees are proud of Arbaugh’s heroic deed. "We are incredibly proud of Becky from the Taco Bell brand’s Richboro, PA, location for her heroic act earlier this week. We are getting in touch to express appreciation for her quick actions and kindness,” the company said in a statement to People.

Since the incident, the women have been in contact with each other, becoming friends on Facebook. Long has been sharing pictures and videos of her son with Arbaugh to reminder of the precious life she saved. Even though Arbaugh performed the ultimate good deed, saving a baby’s life, she doesn’t consider herself a hero—just another mom looking out for her own.

"I’m just a mom helping a mom. I didn’t do anything different from what anyone else should be doing," Arbaugh told NBC. "I knew how that was, and I heard it, and I felt it instantly and I had to go and help her cause I knew it’s painful. You’re just so helpless as a mom when that happens."

This incredible story out of Pennsylvania is a reminder for every one of the importance of learning CPR. You never know when—just like Arbaugh—you may find yourself in the position to save a life.

To sign up for a class and learn how to perform CPR, visit RedCross.com.



@geaux75/TikTok

Molly was found tied to a tree by the new owners of the house.

Molly, an adorable, affectionate 10-year-old pit bull, found herself tied to a tree after her owners had abandoned her.

According to The Dodo, Molly had “always been a loyal dog, but, unfortunately, her first family couldn’t reciprocate that same love back,” and so when the house was sold, neither Molly nor the family’s cat was chosen to move with them. While the cat was allowed to free roam outside, all Molly could do was sit and wait. Alone.

Luckily, the young couple that bought the house agreed to take the animals in as part of their closing agreement, and as soon as the papers were signed, they rushed over to check in.

In a TikTok video, April Parker, the new homeowner, walks up to Molly, who is visibly crestfallen with teary eyes. But as soon as Parker begins cooing, “Baby girl…you’re gonna get a new home,” the pitty instantly perks up—all smiles and tail wagging.

“We are going to make her life so good,” Parker wrote in the video’s caption. “She will never be left all alone tied to a tree.”

@geaux75 The people that sold our house to us left behind their 10yr old dog they had since it was a puppy. I was so stressed we wouldnt get the house and something bad would happeb to her. We are going to maje her life so good. She will never be left all alone tied to a tree. 😭😢@roodytoots ♬ Running Up That Hill (A Deal With God) [2018 Remaster] - Kate Bush

The video has been seen upwards of 4 million times. Countless people commented on how enraging it was to see a dog treated so carelessly.

“I’ve had my dog since she was 7 weeks old. She just turned 10 a few days ago. I literally cannot imagine doing this,” one person wrote.”

Another added: “The tears in her eyes…she doesn’t understand why they could just leave her, it breaks my heart. People like that shouldn’t be allowed to be pet owners.”

Subsequent videos show Parker freeing Molly from her leash and introducing the sweet pup to her husband, with whom she was instantly smitten. It’s clear that this doggo was both relieved and elated to be taken in by her new family.

Since being rescued, Molly has accompanied her new mom and dad everywhere.

@geaux75 Replying to @ohitscourtney ♬ Lucky Girl - Carlina


“She’s sticking to our side,” Parker wrote. “She won’t stop following us around. It’s so sweet.”

Parker has created an entire TikTok channel documenting her newfound pet’s journey, aptly named “Molly’s New Life,” showing Molly enjoying warm baths, plenty of treats, cuddles…all the finer things in life.

But what Molly seems to enjoy most of all is car rides:

@geaux75 Taking Molly to get a treat! Stay tuned!! #mollysnewlife #goodgollymissmolly ♬ original sound - Mollysnewlife 🐾🐕💗

And in case you’re wondering, the kitty is doing well, too, though it still prefers to stay outdoors.

Molly also has two indoor cat siblings who instantly welcomed her into the family. The video below shows one of them, Joofus, comforting a trembling Molly with kisses during a thunderstorm.

@geaux75 We had a big storm this morning and Molly was having a hard time. Joofus got on the bed and started comforting her. It was the sweetest thing. They got snuggled up and Molly went to sleep. Animals are amazing. #mollysnewlife #petsarefamily ♬ I Won't Let Go - Rascal Flatts

It seems that Molly has gotten the safe, loving home she’s deserved all along.

We know that animal abandonment is fairly common. According to The Zebra, almost 4 million dogs are either given up to shelters or abandoned each year. And still, it’s really hard to fathom how humans can treat such innocent creatures with such blatant disregard when they provide so much pure joy.

Thankfully, there are folks out there like the Parkers who know that taking care of animals like Molly is one of life’s most precious offerings.

Stay up-to-date with the rest of Molly’s journey by following her on TikTok.


This article originally appeared on 5.31.23

Pop Culture

Sports? The Royal Family? Joe Rogan? 15 things people can’t believe adults take seriously.

"Sports. I get it. It's entertainment. But calm down. You aren't on the team."

Should adults take sports or Joe Rogan so seriously?

When we take a look at humanity, there are countless things we take seriously, that may not matter in the grand scheme of things. Many of us also have a soft spot for ideas that aren’t exactly scientific.

No one is perfect, and it's okay for us to take pleasure in being invested in some forms of inconsequential entertainment simply because they are fun. The trouble comes when people waste their lives and resources on ridiculous things that do more harm than good.

The key idea is that no one is immune from taking something seriously that others may think is a waste of time. But, to each their own or vive la différence as the French put it.


A Redditor who goes by the username Hogw33d asked the AskReddit forum, “What is something you can't believe real grownup people take seriously?” Many people responded that they don’t understand how some people can invest so much time and energy into things they deem frivolous.

The list was a great way for some to vent but it also provides a solid skeptics guide to some of the pitfalls we may unwillingly fall into in life.

Here are 15 things people “can’t believe” that “real grownup people take seriously.”

​1. Community theater

"This is niche but community theatre. The DRAMA among grown adults is insane, worse than when I was in high school. Like yall, we are singing and dancing and wearing silly costumes. It’s not that serious." — MediocreVideo1893

2. MLMs (multi-level marketing)

"I just don't understand how people keep falling for it. They always think that there's a difference. It's all the same pyramid scheme y'all." — IsItTurkeyNeckorDick

"I think we should take them way more seriously. They can do massive damage to a person's financial and mental health. We need to stop treating them as a cute thing that naive people get sucked into, and ban them for the scam they are." — Hydro123456

3. Flat Earthers

"I think it actually started as a sort of debating society. Just for people to practice and become better at rhetoric. But, they actually convinced some people and now, this is what we have." — Addicus

"There’s one of those apocryphal quotes that goes along the lines of, 'Any group of people that get their laughs pretending to be idiots is bound to be taken over by actual idiots who think they’ve found good company." — RilohKeen

4. Social media outrage

"Social media in general. Too many people believe every clickbait headline or buy into whatever trend is taking over. Feels like people can't self soothe and need the validation or something, it's just weird." — Cynn13

"'Outrage over Z' 'People slam Y' And it's only like a few people on Twitter or Reddit and they present it as some huge backlash or major issue lol." — Sclubadubdub

"The political news channels do almost nothing other than this. They tell viewers the other party is outraged about something that you never find a real person outraged by and create culture wars that no one is actually fighting." — Herbdontana

5. Reality TV

"It's all fake, too. An acquaintance of mine works at a major studio. Those shows are all scripted and fake." — SpaceMoneky3301967

6. Sports fans

"People take being a fan of a sport (or team) way too seriously, imo. I promise you don't need to riot because 'your team' lost." — AdmirableProgress743

"My husband works himself into such a state over something he can't control and is, imo, of absolutely no consequence to his life. He's toned it down because I told him the screaming and cursing terrorize me and our daughter. But he stews and mutters obscenities." — Complex_Yam_5390

7. Scientology

"Might as well just say every religion. They're all coocoo bonkers." — JenniferC1714

8. Gossip

"Gossip in general. I live in a small town and it is maddening how people here are so serious about it. It's not light fun chatting, it's all SCANDAL and we need to take ACTION. I swear a lot of people's problems would be immediately solved if they just stopped giving a sh*t what everyone else does (to an extent)." — Buffalopantry

9. Facebook

"My mom will literally call me up if I didn't like a recent post of hers. There have been a few times where she asked why I didn't like every photo she just posted. It's maddening. I've also had periods of deactivating my fb only for my mom to guilt me into reactivating it." — Zealousideal_Mix6771

10. Billionaire 'geniuses'

"Elon Musk and other billionaire 'geniuses.' People are pretty freaking gullible." — GladysSchwartz23

"Most average people don’t realize that being incredibly smart doesn’t automatically mean you are good at doing things like running a large company. They tend to assume people at the top must be there based on merit. In reality, there are some massively stupid people running huge companies, and there some brilliant people who are shoveling shit for a living." — Captcha_Trampstamp

11. The royal family

"I have a news app on my phone and no matter how much I tweak my interest to avoid any gossip BS I still get "Breaking News! Some insignificant bullshit about the Royals". It's not news, it's not interesting, stop reporting this utter drivel." — Sclubadubdub

12. Religion

“The creator of the universe impregnated a virgin, only to deliberately kill the child 30 years later, to save people from…himself.” — Opteryx5

"I grew up figuring everyone was just roleplaying and was shocked to learn religion is taken seriously by many people. It was a real eye-opener for someone who grew up in a secular environment." — Kilterboard_addict

13. Vaccine skeptics

"I work in medicine and am starting to get really worried about the vaccine skepticism. It used to be a little more rare, so I would counsel, they spout incorrect information, I tell give a little retort/response, and then move on because time is tight. But now it’s happening so often that I’m working way harder to persuade because I feel a strong obligation to fight all the bullshit info that has obviously taken hold." — KellyNJames

14. Loud exhaust systems on cars

"As someone who lives next to traffic lights and can hear all y'all shi**y music and loud exhausts all day... I approve this message." — Rainbow-Singbird

15. Joe Rogan

"The whole 'I’m just an idiot don’t pay any attention to what I say' schtick doesn’t really work anymore." — FoucaultsPrudendum

"It was great when he had a guest that was in academia, like a physicist or something. I would skip over most of the comedy buddy circle jerks he would host. Then when COVID happened I had to stop entirely. He fully went off the deep end then. Still, he introduced me to Dan Carlin's work, for which I am very grateful." — Xczechir

Lost girl mistakes Mariska Hargitay as a real police officer

There's not much scarier for a parent or child than to temporarily lose sight of each other. Kids do all sorts of things that they may find funny that can give their parents a mini panic attack. Nearly every person has taken their turn hiding in a clothes rack at their local department store as a child, momentarily giving your parent a fright.

But sometimes it's not just a quick break in visual contact. Sometimes parent and child find themselves separated for more than a few seconds while in public. That's when panic sets in as both parties frantically search for the other. One mom and daughter found themselves in this very scary situation while at Anne Loftus Playground in New York City while Mariska Hargitay was filming an episode of Law & Order: SVU.

The little girl spotted Hargitay dressed as her character, Olivia Benson and assumed she was an actual police officer due to her badge. Instead of redirecting the little girl to resume filming, the seasoned actor halted production to try to help.


In an interview with People before the premier of the 25th season of the hit procedural series, Hargitay reveals, “We’ve been on a parallel journey,” she said. “There’s a thing: WWOBD, ‘What would Olivia Benson do?’ The fans would always talk about it, and one day it hit me. I also have those moments where I’ve sort of slipped into her. If there’s a crisis, I just take over and lead like that. Being strong and fearless. It’s sort of this perfect feminist story.”

Turns out that method is true. Fans captured the unscripted scene where the pretend detective helped a real missing little girl find her mom. You can watch the entire thing unfold below in still pictures from fans who watched the selfless moment. According to PIX11 News, Hargitay's selfless act halted production for over 20 minutes, but ultimately the girl was reunited with her mom.