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Is tipping culture out of control? A former server explains why she won't tip at Starbucks.

Is she right?

via Meghan Elinor/TikTok and UpSticksNGo Crew/Flickr

Meghan Elinor chimes in on the Starbucks tipping debate.

Tipping culture is rapidly changing in America, so understandably a lot of people aren’t sure what to do when they buy a coffee and the debit card reader asks for a tip. It used to be that people only tipped bartenders, drivers, servers and hairdressers.

Now people are being asked to tip just about any time they encounter a point-of-sale system. There is a big difference between tipping a server who lugged around hot plates of food for an hour-long meal and someone who simply handed you an ice cream cone.

"We're living in an era of inflation, but on top of that, we've got tipping everywhere—tipflation. I take it a step further and call it a tipping invasion. Because that's really what I think it is," etiquette expert Thomas Farley (aka Mister Manners) told CBS 8.

A lot of people are tipping just because they are uncomfortable saying no to the person hovering over them at the counter.

“What is happening is what I like to call the ‘guilt tip.' So we know about a guilt trip. This is the guilt tip. Where because you know you've got to flip that screen around ultimately at the person waiting and who's going to see how much you tipped," Farley added. "Not to mention the three people standing in line behind you are going to see what you tipped."

Things have really come to a head now that Starbucks has gone from a place with a tip jar to adding a gratuity option to its point-of-sale system.

Fitness influencer Meghan Elinor, a former server, went viral on TikTok for posting a video where she emphatically said we shouldn’t be tipping for a cup of coffee. The video has racked up over 1.3 million views and fanned the flames of the debate about tipping culture.

WARNING: Video contains strong language.

“No ma’am, we are not tipping at the Starbucks drive-thru,” Elinor says in the video. “That s*** is hard—being a server, being a busser, being a runner—like, that s*** is real difficult, so yes, I will 100% tip you 20, 30, 40 percent every single day of the week,” she claims. “But Starbucks workers, listen, I love y’all, I do, but I’m not going to f***ing tip you when all you’re doing is taking a cup and handing it to somebody outside the window.”

Elinor’s aggressive tipping refusal struck some people on TikTok as being anti-worker.

"U do u but imma keep tipping them bc i know they deal with some of the WORST customers and they deserve their tips," Caprist wrote.

"You tip a bartender to make a drink what’s the difference with coffee?" Jessica Downie added.

"It’s so cute that you think all we do is pick up a cup and hand it to you," Laura wrote.

Many current and former Starbucks workers added that the tip isn’t just for the person who hands you the coffee. "You don’t have to tip but to inform you the tip goes out to everyone that worked that day not solely the person at the window," Lyssa wrote.

The tip request is also a double-edged sword because some people tip because they believe the staff is underpaid. But the tip jar also lets management off the hook for lower wages. "I used to work at Starbucks, all the tips are added up then divided among all the workers, they use the tips so they can pay the workers less," user3391398860792 wrote.

The tipping debate is difficult, especially for well-meaning people who want those with service jobs to be well taken care of but also don’t want to be overcharged for a cup of coffee.

In the end, people should make economic decisions without feeling coerced, so the decision to tip or not should be a simple one. In situations where tips aren’t essential to the workers, such as getting a cup of coffee, give them one if you feel it’s deserved but never because you feel guilty.

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Well Being

A Starbucks barista's reaction to a customer's anti-mask, anti-BLM rant was perfection

Eight months into the pandemic, you'd think people would have the basics figured out. Sure, there was some confusion in the beginning as to whether or not masks were going to help, but that was months ago (which might as well be years in pandemic time). Plenty of studies have shown that face masks are an effective way to limit the spread of the virus and public health officials say universal masking is one of the keys to being able to safely resume some normal activities.

Normal activities include things like getting a coffee at Starbucks, but a viral video of a barista's encounter with an anti-masker shows why the U.S. will likely be living in the worst of both worlds—massive spread and economic woe—for the foreseeable future.

Alex Beckom works at a Starbucks in Santee, California and shared a video taken after a woman pulled down her "Trump 2020" mask to ask the 19-year-old barista a question, pulled it back up when the barista asked her to, then pulled it down again.

All Beckom did was inform the woman that she needed to keep her mask on, and the scene turned into the woman throwing a fit. She claimed that she didn't have to listen to the barista because "this is America." She said the virus (or the pandemic, or the mask order—it's not clear) is "a hoax." And she berated Black Lives Matter, which had nothing whatsoever to do with the exchange, other than Beckom existing in front of her in her Black skin.

Beckom remained completely professional and friendly throughout the bizarre interchange, even after the woman accused her of discriminating against her for being a Trump supporter, and even after the woman said "F*ck Black Lives Matter," and then yelled the same thing again as she left the store.

"If she thinks she's being discriminated against, that's on her," Beckom told 10 News, San Diego's ABC affiliate. "I never brought up anything about her politics ... I wasn't even angry. I was just like, 'Why is this happening?'"

Beckom had every right to ask the woman to keep her mask on, both due to company policy and the state of California mandate. And no one would blame Beckom if she'd had a more emotional or forceful response considering this woman's rude and inappropriate behavior, but the contrast of her calm reaction beautifully highlighted how off-the-rails the woman's own response was.

The video has had more than 4 million views since Beckom shared it on Sunday, and people have praised the dignity and grace with which the barista handled the situation.

"I think it's important to show this type of behavior shouldn't be normalized and shouldn't be acceptable ..." Beckom told 10 News. "As this behavior continues, the cycle continues, and we need to get this cycle to stop."

Indeed, we do need to get this cycle to stop. People like this woman are partially why the U.S. is in the dismal state that we're in with the coronavirus pandemic. Calling it a hoax, refusing to keep her mask on, berating a lovely young woman who is just doing her job—these kinds of videos are so old, but so indicative of where we are.

But Beckom's response is also an indicator that there is hope to be had in all of this madness. To have such presence of mind and maturity at 19 years old is impressive, and the more we see people doing the right thing, the better. Beckom represents the millions of Americans who work with the public and have to put up with people's nonsense. It's heartening to see someone so young handling it so well.

Keep up the great work, Alex. (And hey Starbucks, maybe give that woman a raise. In the meantime, here's a GoFundMe if you want to give her a tip for her excellent customer service.)

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Design

Starbucks' reusable holiday cups have arrived! Here's how to get one for free.

Merry Coffee!

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While the nation alternately reels and relishes in the political upheavals of yesterday's elections, America's largest coffee chain is dropping a little simple joy into our day. Hallelujah.

Starbucks has just revealed its annual holiday cup designs—a seemingly benign move that has resulted in several silly controversies in years past. (Who knew that a simple red cup could piss people off so badly?) This year, the reusable red cup includes a cute, celebratory "MERRY COFFEE" design, which will still undoubtedly get under some people's skin. ("Why doesn't it say 'Merry CHRISTMAS?!?!' Oh, the blasphemy!!!")

RELATED: Ellen DeGeneres weighed in on the Starbucks cup controversy. And yes, she nailed it.

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It's fun. It's festive. It's full of life-giving coffee. What's not to love?

Oh, and also? It's FREE—but just for one day, so mark your calendars and set a reminder, fellow coffee lovers.

Tomorrow, November 7th, Starbucks will be giving customers who order a holiday beverage at participating stores in the United States and Canada a free, limited-edition, reusable red cup. While supplies last, of course.

A "holiday beverage" includes the following drinks:

  • Caramel Brulée Latte
  • Chestnut Praline Latte
  • Eggnog Latte
  • Gingerbread Latte (available in Canada only—But whyyyy, Starbucks?)
  • Hot Chocolate
  • Peppermint Hot Chocolate
  • Peppermint Mocha
  • Pumpkin Spice Latte
  • Salted Caramel Hot Chocolate
  • Salted Caramel Mocha
  • Toasted White Chocolate Mocha (available in the United States only—sorry, Canadians).

So no cheap drip coffee or cheating with an Americano to get the free cup, folks. By Starbucks decree, you gotta go for the over-the-top, creamy, winter-spiced, sugary goodness if you want the holiday cup included.

And if the red "Merry Coffee" design doesn't quite float your boat, there are other holiday cup designs available as well, including a frosty "Merry Coffee"on a white background, a cute polka-dot design, some fun candy cane stripes, and simple white text on a green background. (Full disclosure: None of them say "Christmas" or even "Holiday," so plenty of opportunity to be offended if that's your thing.)

RELATED: Starbucks' social media team sets an important tone addressing racial bias.

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Best of luck as you brave the caffeine-dependent masses to grab your free cup tomorrow! Merry Coffee, everyone.

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Starbucks' first U.S. 'signing store' opens soon. Here's why that's awesome news.

Starbucks has announced its first U.S. signing store catering to deaf and hard of hearing people.

Opening in October in Washington, D.C, the store will employ 20-25 deaf, hard of hearing, and hearing workers fluent in American Sign Language. The location, near Gallaudet University — a private university for deaf and hard of hearing people — was chosen because it's already a vibrant, deaf-friendly hub.

The idea for the store came from a team of deaf Starbucks partners and allies who were inspired by the opening of Starbucks' first signing store in Kuala Lumpur, Malaysia, in 2016. Like the Malaysian store, the D.C. location will provide both employment opportunities and a highly inclusive gathering space for the deaf/hard of hearing community and their friends.

That's great news for deaf and hard of hearing folks, who often face significant barriers to finding and keeping employment.

The simple act of ordering a cup of coffee is something many hearing people take for granted. Having a store where customers can order in sign language and know they will be understood is a boon to those who need it.

Just as impactful, however, is the purposeful embrace of employees who are deaf or hard of hearing.

According to the National Deaf Center on Postsecondary Outcomes, 72% of hearing Americans of working age are employed, while only 48% of deaf Americans are. And almost half of deaf unemployed people are not in the labor force at all, meaning they have either given up on finding employment or have decided for some reason not to seek it.

Barriers to employment for deaf and hard of hearing people include employers having an inadequate understanding of "reasonable accommodations" required by law, difficulties in communication, and inadequate educational preparation. In addition, 1 in 4 deaf workers have quit a job due to discrimination in the workplace.

Starbucks creating a mainstream workplace specifically catering to deaf and hard of hearing employees is a big deal.

Advocates have lauded the store opening as a step forward.

"The National Association of the Deaf applauds Starbucks for opening a Signing Store that employs Deaf and hard of hearing people," said Howard A. Rosenblum, the org's CEO. "Starbucks has taken an innovative approach to incorporating Deaf Culture that will increase employment opportunities as well as accessibility for Deaf and hard of hearing people, while at the same time educating and enlightening society."

Deaf actress Marlee Matlin celebrated the announcement on Twitter.

And when Starbucks responded to her tweet with a person signing "thank you," Matlin said she "couldn't wait to order [her] nonfat hot chai latte in sign."

Other people who communicate differently, such as some people on the autism spectrum who also utilize sign language, are also expressing excitement about the new store.

Starbucks' inclusiveness initiatives can serve as an example to corporate America.

The coffee giant doesn't exactly have a perfect track record when it comes to inclusiveness, having made news for a racist incident in a Philadelphia store earlier in 2018. In response, the corporation shut down 8,000 of its U.S. stores for a day in order to engage 175,000 employees in a company-wide racial bias training. The one-day training received mixed reviews, but Starbucks says it was just the beginning and that it has begun making such trainings part of the onboarding process for new employees.

Despite some bumps along the way, it's clear that Starbucks has consistently endeavored to lead the way in addressing systemic issues and creating inclusive workplaces and consumer environments. This new signing store is a great example of giving marginalized people the reins, supporting an initiative led by those people themselves, and pushing inclusiveness into the mainstream.

Well done, Starbucks.

Starbucks Announces First U.S. Signing Store

We are excited to announce that our first Signing Store in the U.S. will open in Washington, D.C. this October, building on our ongoing efforts to connect with the diverse communities we serve. Learn more here: https://sbux.co/2LarhAk

Posted by Starbucks Partners - Access Alliance on Thursday, July 19, 2018
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