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Starbucks' social media team sets an important tone addressing racial bias.

"We cannot deny that this is a race issue."

On April 12, two black men were arrested while waiting for their friend at a Starbucks in Philadelphia. Their crime? Waiting for a friend, apparently.

The incident, caught on film, shows the two men being placed in handcuffs by police officers while confused customers tried to ask what exactly they had done wrong. The incident sparked a lot of justifiable anger and resulted in an apology from both Starbucks, and the Philadelphia police chief, a few days later.

At NBC, writer Elon James White shared an "uncomfortable truth for white America" about the incident.


"While this incident went viral, it is only remarkable because of how unremarkable it actually is," he wrote, highlighting another Starbucks video from California showing a black man being denied access to a store's restroom, while a white man was allowed in without scrutiny.

People protesting at the Starbucks where the two men were arrested. Photo by Mark Makela/Getty Images.

Starbucks announced plans to close all 8,000 of the company's corporate owned stores on May 29 for mandatory racial-bias training.

In a statement posted to Facebook, the company explained they were working with well-established civil rights advocates and anti-racism organizations to develop a curriculum for its 175,000 employees. The plan has gotten some majorly mixed reactions, ranging from people arguing that the Philadelphia location and police did nothing wrong, to those who think this is an important step in addressing the issue, to people who believe this is simply too little, too late.

[rebelmouse-image 19532655 dam="1" original_size="615x454" caption="All screenshots are from Starbucks/Facebook." expand=1]All screenshots are from Starbucks/Facebook.

Whether the training itself will be considered a success remains to be seen. Still, the company's responses on social media have an important lesson for us all.

A lot of the time, when a company finds itself in the midst of a public relations disaster, their social media teams will come up with a few canned statements to respond to criticism on social media. Starbucks took a different approach — and has been offering personal replies to dozens of people.

Responding to criticism arguing that the Philadelphia incident was just a few bad apples, the company replied, "Because systemic racism and bias is bigger than one partner, one store or one company. We are shutting our stores for this training because we recognize that we have the responsibility to be part of the solution."

Others lamented the thought of going without their coffee for an afternoon, saying that the company's response was overblown. To that, Starbucks owned up to its less than stellar history, writing, "There are countless examples of implicit bias resulting in discrimination against people of color, both inside and outside our stores," and explaining that they have a responsibility to act.

"There was no reason for the police to be called to our Philadelphia store," they wrote to another commenter.

Another commenter used this as an opportunity to highlight legitimate grievances people and communities of color might have with law enforcement. The company responded by saying there are plans to meet with Philadelphia government and law enforcement officials to ensure this doesn't happen again. While it's not a national solution, it is something.

When someone pointed out that it shouldn't have taken a viral video for the company to get serious about fighting racial bias, Starbucks responded that the program rolling out May 29 will become part of new employee onboarding moving forward.

"Maybe train your employees on how to deal with loitering in general and not make it a color issue?" wrote another commenter. The company responded, "We cannot deny this is a race issue, which is why we are implementing this training."

Generally speaking, people should avoid calling the police in all but the most extreme cases, and Starbucks made its position on that clear in one of the responses, writing, "While there are situations where a call to police is justified (such as violence or aggressive behavior), this was not one of them."

The company was rightly wary of accepting praise for doing something it should have been doing all along. "We hope this proves to be an impactful step — one of many we know we have to take."

Yes, the manager who called the police has been fired.

Racism and unconscious biases are very real, and we'd all benefit from taking a step back and examining our own.

If one good thing comes out of what happened in Philadelphia, it's the chance for those who are white — and can't possibly know what it's like to be made to feel unwelcome in public spaces or to have our existence treated as automatically criminal on the basis of our skin color — to see the "uncomfortable truth" James mentioned in his article. This isn't a one-off incident, and it's not limited to just Starbucks. This is an everyday reality for many people of color. It's on all of us to push for a better world and to work to be our best selves.

What happened to those two men should never happen again. It almost certainly will, but it shouldn't. Take a page out of the Starbucks social media team's playbook and recognize this is a cultural problem that we have a responsibility to address — and then hold yourself accountable for your actions.

Education

Someone criticized a middle school teacher's behavior. Her comeback was an A+.

When a person commented, "your a teacher act like it," Amy Allen hilariously took the advice to heart.

A rude commenter got a lesson from Ms. Allen.

Being a teacher isn't easy. Teaching middle school students is especially not easy. Teaching middle school students who spent several of their formative years going through a global pandemic in the age of smartphones, social media and a youth mental health crisis is downright heroic.

If you haven't spent time in a middle school classroom, you may not fully grasp the intensity of it on every level, from the awkwardness to the body odor to the delightful hilarity that tweens bring to the table. When you connect with your students, it can be incredibly rewarding, and when you don't…well, we all read "Lord of the Flies," right?

Skilled teachers bring out the best in young people, and that can be done in many different ways. For Amy Allen, it's by making her middle school classroom a fun, welcoming place to learn and by bonding with her students.


"I love teaching middle schoolers because they are awkward, and I’m awkward, so we get along," Allen tells Upworthy.

She plays games with students, gets rambunctious with them and creates opportunities for them to expend some of that intense pre-and-early-teen energy in healthy ways. For instance, she shared a video of a game of "grudgeball," an active trivia game that makes reviewing for a quiz or test fun and competitive, and you can see how high-energy her classroom is:

@_queenoftheclassroom

If this looks like fun to you, pick up my grudgeball template (🔗 in bio) #qotc #grudgeball #10outof10recommend @Amy Allen ☀️ @Amy Allen ☀️ @Amy Allen ☀️

"I think for teachers, we always want to create moments for our students that are beyond the standard reading, writing, memorizing, quiz, 'traditional learning,'" Allen says. "Games are a great way to incorporate fun in the classroom."

Allen clearly enjoyed the game as much as her students—"I love the chaos!" she says— and there's absolutely nothing wrong with that. Fun keeps teachers sane, too. But one person took issue with her classroom behavior and commented, "your a teacher act like it." (Not my typo—that's exactly what the person wrote, only with no period.)

Allen addressed the comment in another video in the most perfect way possible—by acting exactly like a teacher.

Watch:

@_queenoftheclassroom

Replying to @كل الكلبات تريد مني Come see me if you have any further questions. #qotc #iteachmiddleschool #weDEFINITELYdonthavefuninhere @Amy Allen ☀️ @Amy Allen ☀️ @Amy Allen ☀️ #Inverted

There are two solid ways to handle a rude comment without making things worse—you can ignore it or you can craft a response that makes the person look like a fool without being cruel or rude yourself. Allen's grammar lesson response was A+ work, right down to the "Come see me if you have any further questions" caption.

In fact, the person apparently went back and deleted their comment after the comeback video went viral, which makes it all the more hilarious. The video currently has more than 4 million views on TikTok and over 18 million views on YouTube.

"What’s funny is I left my correction on the board accidentally, and the next day, students asked me what that was all about," Allen says. "When I explained it, they thought it was cool because 'why would anyone go after Ms. Allen'? At that point, the video had maybe 10,000 views. I never imagined the video would go viral."

Two days later, as the video was creeping toward a million views, she upped the stakes. "Some of my students are my ultimate hype people, and they were tracking it harder than I was," she says. "I made a 'deal' with my fifth period if it reached 1 million during their class, they could sit wherever they wanted the entire week. During lunch, I checked, and it reached 1 million. So when they came back from recess, I announced it, and it was like I was a rockstar. They screamed and cheered for me. It was an incredible moment for me."

The irony, of course, is that Allen was acting like a teacher in her grudgeball video—an engaged teacher with engaged students who are actively participating in the learning process. Just because it doesn't look like serious study doesn't mean it's not learning, and for some kids, this kind of activity might be far more effective at helping them remember things they've learned (in this case, vocabulary words) than less energetic ways of reviewing.

Allen has her thumb on the pulse of her students and goes out of her way to meet them where they are. Last year, for instance, she created a "mental health day" for her students. "I could tell they were getting burnt out from all the state tests, regular homework, and personal life extracurricular activities that many of my students participate in," she says. "We went to my school library for 'fireside reading,' solved a murder mystery, built blanket forts, watched the World Cup, colored, and completed sudokus. Is it part of the curriculum? No. Is it worth spending one class period doing something mentally rewarding for students? Absolutely."

Teaching middle school requires a lot of different skills, but perhaps the most important one is to connect with students, partly because it's far easier to teach someone actually wants to be in your classroom and partly because effective teaching is about so much more than just academics. A teacher might be the most caring, stable, trustworthy adult in some students' lives. What looks like silly fun and games in a classroom can actually help students feel safe and welcomed and valued, knowing that a teacher cares enough to try to make learning as enjoyable as possible. Plus, shared laughter in a classroom helps build a community of engaged learners, which is exactly what a classroom should be.

Keep up the awesome work, Ms. Allen, both in the classroom and in the comment section.

You can follow Amy Allen on TikTok and YouTube.

89Stocker and cottonbro studios|Canva

Mom makes case for getting life insurance on child's other parent

Nobody wants to think about what happens if their child's other parent dies unexpectedly. It's not a pleasant topic but unfortunately it is something that happens sometimes and parents have to do their best to pick up the pieces after such a tragic loss. One mom, had the unfortunate experience of living through this tragedy and she took to social media to explain the steps she took to prepare for this day.

Kelsey Pumel, a multi-hyphenate TikTok creator recently had to help her young daughter process the unexpected loss of her biological father. Pumel and Kobe's father were never married and had broken up years prior but she admits to carrying a life insurance policy on him. The topic was brought up when her viewers informed her that she should file for social security death benefits to assist with the financial responsibility of caring for Kobe.

That's when the mom of five revealed that she took out a life insurance policy on Kobe's father when she was pregnant for multiple reasons.


"I have gotten many rude comments about the life insurance and some wild accusations made but I'm going to say this and I need y'all to hear me. If you have a child with somebody, you should have life insurance one that person, period," Pumel says. "If something were to happen, you're going to get that kickback of money to help you either raise your kids or to make up for the income that is now missing."

In a follow up video she clarifies that you do need the other person's consent in order to take out the policy. Pumel also answers the question on what she's doing with the insurance money after the death of her child's father.

"When I first got the money, I did take a chunk of it and I paid off all of my student loans, now stick with me. Why did I do that? Well, I had about $95K worth of student loans, my interest was over $6K a year. I wasn't even cutting any of it down trying to pay it with that type of interest." She reveals after talking it over with her dad who was helping pay the loans.

"So we came up with a payment plan that pays the entire $95K plus interest back to Kobe, paying it monthly into a 529 Plan, which is a college fund for her. So all that money will go into that plan for her. If she doesn't go to college or doesn't use all of it, it will be kicked over in an investment account that she will be able to pull at retirement age."

@growingwithkelsey

Replying to @bossyasf83 Correct me if im wrong about SS benefits but thats what I was told. But Kobe is going to be alright! I promise you I am getting her the brightest future possible set up! ♥️🫶🏼 #lifeinsurance

Not only is Pumel making sure Kobe has money to retire with, she's taking some of the money and putting it into a high yield account for her daughter. She also plans to buy a real estate property that will go to the little girl when she turns 18. Really, Pumel has thought of everything she could to make sure her daughter is set up to be financially secure her entire life.

While no one wishes for their children to experience the death of a parent before their time, this mom proves that having a life insurance policy on a coparent is simply a smart choice. Parents in the comments are applauding her for talking about this so openly.

@growingwithkelsey

Replying to @ohitsamber84 There are so many ways to set up an financial future for your children without big chunks of money! I strongly recommend talking with a financial advisor if you have kids and seeing what options you may have to ensure them a strong future. ♥️🫶🏼

"And BOOM that is how generational wealth is made baby! Good for you mama," one person says.

"Girl your daughter may not understand now. But when she gets older she will thank you immensely," another writes.

"That's perfect! Exactly what she'll need! Car, college, house...set her up to have no debt," someone else proclaims.

There's one word you can't say on a cruise ship.

On December 10, Royal Caribbean’s Serenade of the Seas set sail on the Ultimate World Cruise—a 274-day global trek that visits 11 world wonders and over 60 countries. This incredible trip covers the Americas, Asia Pacific, Middle East, Mediterranean and Europe with a ticket price that ranges from $53,999 to $117,599 per passenger.

Aboard the Serenade to the Seas is popular TikToker Marc Sebastian, who has been sharing his experience on the platform.

In a recent video with over 4.3 million views, he revealed what he’s learned over his first few weeks aboard the ship; the biggest was the one word you’re not allowed to say: Titanic.


“Who knew that? I didn’t,” Sebastian said. “I brought it up to an entire room of people having lunch that our ship is only 100 feet longer than the Titanic — when I tell you that utensils dropped. Waiters gasped. It’s dead silent.”

@marcsebastianf

someone get whoopi on the line girl i have some goss for her #ultimateworldcruise #worldcruise #serenadeoftheseas #cruisetok #cruise #9monthcruise #titanic

After the unexpected reaction, his cruise friend told him, “You’re not allowed to talk about the Titanic.” It makes sense. Who wants to be reminded of the tragedy that killed around 1,500 people while sinking one of the most impressive engineering feats of the era? "When I went on a cruise, my mom told me saying Titanic was equivalent to screaming ‘bomb’ at an airport," Mikayla wrote in the comments.

Later in the video, Sebastian admits he was surprised to learn that cruise ships have godmothers and that the pools are filled with seawater.


This article originally appeared on 1.25.24

@inspiringbelfast/TikTok

Maybe this dose of wholesome humanity brighten your day.

Imagine walking down the street, minding your own business, when a complete stranger unfurls a red carpet at your feet. What do you do? Awkwardly avoid it and continue along your route? Tell the person off for not respecting boundaries? Or do you wholeheartedly accept the impromptu invitation and strut your best stuff?

For the passersby of Belfast, option three was the only choice.

Alan Wallace, who routinely posts uplifting videos that “share the warmth” of his hometown over on TikTok, recently added a video of himself going up to random folks on the street and giving them a moment to shine. And let’s just say, they nailed it.


Folks from all walks of life—including a construction worker that could be Michael Sheen’s doppelgänger—lit up at the opportunity to catwalk, skateboard, cartwheel and even do the worm down the crimson strip.

In a mere matter of seconds, we see all that humanity has to offer—humor, free expression, joy, inclusivity, connection. Such powerful stuff shown in the simplest way.

Even if the moment wasn’t quite as spontaneous as the video makes it appear (Wallace likely asked for permission before rolling the carpet out each time) these people still agreed to play. And that’s what’s magical about it.

“Everyone understood the assignment, from young to old, it was perfect,” one viewer wrote.

@inspiringbelfast Red carpet for strangers in Belfast #inspiringbelfast #belfastcity #belfast #heartwarming ♬ Beautiful Things (Sped Up) - Benson Boone

It’s natural for most people to not want to interact with strangers. And of course there are legitimate safety reasons influencing this instinct. But a lot of the time our avoidance comes from expecting things to be unenjoyable. And yet, research shows not only that people are often pleasantly surprised by how much connection, kindness, belonging and optimism they end up experiencing.

So maybe we don’t need a red carpet to simply enjoy saying hi to someone we meet on the street and reaping the benefits. But hey, it certainly helps.

Representative Image from Canva

Every parent should know about this game. Many have experienced it as kids.

Nurse and mom Jinny Schmidt wants parents to be aware of a game that’s circulating amongst tweens right now, because it’s not a game at all.

In a PSA posted to her TikTok, Schmidt shared that her daughter informed her that boys in her class were beginning to play what she called “The Firetruck Game.”

As Schmidt begins to describe what the “game” entails, it’s easy to see why she’s concerned. All parents should be.


Here’s how the game works: a boy puts his hand on a girl’s lower thigh. And he tells her “my hand is a firetruck” as he slowly moves it up her leg. When the girl gets uncomfortable, she is supposed to say “red light.” Except for when the girl says “red light,” the boy responds with “sorry, firetrucks don’t stop for red lights.” And so they run their hand all the way up the girl’s leg, Schmidt explains, and sometimes they “touch the girl’s crotch.” Yikes.

Many viewers noted growing up with the Firetruck Game, or a version called “The Nervous Game,” or “Red Light Green Light.” Suddenly The “Squid Game” version of “Red Light Green Light” doesn’t seem so bad.

No matter what it’s called, though, it’s touching without consent, and is inappropriate on so many levels, not least of which being that it’s an excuse for sexual assault. Hence Schmidt’s alarm.

“I know that kids will be kids and kids will do some stupid shit, But we’ve got to do better teaching our boys to keep their hands off of other people and teaching our girls that it’s okay to have boundaries,” she says, before asking parents to “be aware” if they hear their kids talking about it.
@the.funny.nurse Y’all gonna see me on the 6 O’clock news. #jrhigh #kids #tween #preteen #parents #moms #momsoftiktok #dads #dadsoftiktok #teacher #teachersoftiktok #publicschool #school #firetruck #firetruckgame #firetruckgameawareness #girls #boys #game ♬ original sound - Jin-Jin

And she is, of course, absolutely right. Folks who watched her video wholeheartedly agreed that the behavior should not be tolerated, and many shared some pretty intense, although warranted, reactions to it.

“We’d be playing a game called Ambulance next,” one person wrote.

“Press charges,” said another.

“We have a game also. It’s called ‘oops I broke your finger,’” a third added.

But many also chimed in to say that they would be talking to their kids immediately about it, which is probably the best route overall. That way kids can protect themselves, and others around them.

Middle school years in general are pretty rough. They can be just as difficult to navigate for parents as they can be for the kids going through it. It’s painful to watch your still baby-faced child go through many of the same awful pains that you did, many of which are unavoidable. But some things, like terrible and abusive games, can be avoided. So make sure to have those important conversations when you can.