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Communications expert shares 'powerful' 3-word trick to skip small talk for real rapport

"Here's a powerful game I love to play when I want to instantly deepen my relationship with someone."

A man and a woman talking in a store.

Is there someone in your life that you see often, but your interactions are merely surface-level small talk? You either talk about the weather, what you watched on television last night, or the people you know in common? It could be a coworker you run across in the kitchen, your brother’s new girlfriend that you’ve never really connected with, or that neighbor you always see at other people’s parties that you never have much to say to.

To build a deeper bond and cut through the veneer of small talk, communications expert Vinh Giang suggests you invite them for a round of an old theater game: High, Low, Buffalo. Giang, a keynote speaker who teaches communication and presentation skills, also performs magic.

“Here's a powerful game I love to play when I want to instantly deepen my relationship with someone,” he writes on Instagram. “It's called High, Low, Buffalo, a game commonly played in the world of theatre, and it allows you to discover three topics of conversation. High is something going great, low is something challenging you're going through, and buffalo is something interesting about you."


High, Low, Buffalo questions:

1. What is something that’s going great for you right now?

2. What is a challenge you’re facing these days?

3. What’s something unique about you?

Giang says you should invite the person to the game, which may take a little courage. But anyone you work with, live near, or has just joined your family would probably never say no. He starts the game with a little script: “This might seem a little bit strange, but I really want to get to know you. I love this game called High Low Buffalo. Could I quickly play this game with you? Is that okay?”

At first, it may seem like a big ask in order to build a deeper connection. However, the game is predicated on one of the basic rules that all communications experts know: just about everyone loves to talk about themselves. Studies show that one of the easiest ways to become more likable is to ask people multiple questions and let them talk for most of the time.

The three-word trick to build rapport fast

- YouTube www.youtube.com

The High, Low, Buffalo game is also handy because it creates multiple potential conversation threads and topics for you and your conversation partner to expand on.

“The moment you do this, you build instant rapport, and then when you're in rapport, they will then ask you about your threads," Giang says in a YouTube video explaining the game. "This is the power and and if they don't ask you about your threads, then you bring your threads in."

conversation, woman having coffee, two women chatting, communication, small talk, Two women enjoying a coffee.via Canva/Photos

For those who are a little reluctant to ask their new friend or coworker to play the game, the basic questions are still great for elevating your small talk. The questions are open-ended, which allows your conversation partner to go beyond a simple yes-or-no answer and to open up and talk about themselves.

Ultimately, building your conversational skills is a great way to improve your career, social life, or romantic relationships. For those who feel they’re just not a natural at conversation, Giang's methods show that just about anyone can become a great conversationalist by learning a few simple tools and a bit about human nature.

Friendship

Socially anxious man details his 2-year process for finally overcoming his shyness

"Two years ago, I couldn't order pizza over the phone without rehearsing it five times first."

Image via Canva/pixelfit

Man shares how he overcame his social anxiety and shyness.

Social anxiety and shyness can be crippling. However, one man who battled social anxiety and being shy opened up about how he overcame his shyness and social anxiety over two years.

The man, who goes by the username Educationalcurve6 on Reddit, explained in a post, "Two years ago, I couldn't order pizza over the phone without rehearsing it five times first. Going to parties gave me panic attacks. Making small talk felt like trying to speak a foreign language I'd never learned. Now I can start conversations with strangers, speak up in meetings, and actually enjoy social situations."

He detailed seven important steps he took to beat his shyness and social anxiety with hopes that others who struggle can feel more confident.

confidence, confident, become confident, how to be confident, self esteem You Got This Season 6 GIF by The Roku Channel Giphy

Start stupidly small.
"Don't jump into deep conversations first. Start with 'thank you' to the cashier," he wrote. "Nod at people walking by. Say 'good morning' to your neighbor. Build the muscle slowly. It doesn't matter if its small talk just learn to get into the habit of talking."

Ask questions instead of trying to be interesting.
"'How's your day going?' 'What brings you here?' People love talking about themselves. You don't need to be funny or clever just genuinely curious. Plus it makes conversations longer," he shared.

Use the 3-second rule.
Another tool he used helped him with speaking. "When you want to say something but feel scared, count to 3 and force yourself to speak," he explained. "Don't give your brain time to talk you out of it. The longer you negotiate with your brain the harder it will feel like."

- YouTube www.youtube.com

Embrace being awkward.
Another big step he took: giving up on avoiding awkwardness. "I said weird stuff deliberately. I stumbled over words. I had uncomfortable silences," he wrote. "Guess what? People forgot about it in 5 minutes, but I remembered that I survived it. People move on."

Find your "social training ground."
"For me, it was the gym. Same people every day, low-stakes conversations," he added. "Find a place where you can practice regularly with the same group. Could also be in the library."

Stop apologizing for existing.
Ultimately, he started to value himself. "'Sorry, can I ask you something?' became 'Can I ask you something?' 'Sorry to bother you' became 'Excuse me'," he explained. "Stop starting conversations like you're inconveniencing people. It's not a mistake you were born. So stop being sorry all the time."

stop apologizing, no apologies, apology, don't apologize, apologizing Stopapologizing GIF by YoungerTV Giphy

Remember: Everyone's focused on themselves.
Finally, he reminded others that no one is paying as much attention as you may perceive. "That embarrassing thing you said? They're not thinking about it; they're worried about what they said," he shared. "Everyone's too busy being self-conscious to judge you as much as you think. That's why letting overthinking get the best of us never ends well."

He concluded his story with one last note of encouragement: "If you take nothing else from this just remember you don't overcome shyness by waiting until you feel confident. You build confidence by doing scary social things while feeling scared," he wrote.

What causes shyness?

Shyness is caused by a combination of nature and nurture.

"It’s not that it’s one or the other; it’s both [genes and environment] and they work together," Thalia Eley, professor of developmental behavioral genetics at Kings College London, told the BBC. “It's a dynamic system."

According to Eley, shyness is 30% caused by genetics while the remaining 70% is due to environmental factors. Specifically, shyness develops as a survival strategy.

“It was useful to have people in your group who were off out there exploring and engaging in new groups but it was also useful for people who were more risk averse, [were] more aware of threat and would do a better job protecting young offspring, for example,” Eley added.

A woman can't believe what she just heard.

Getting caught off guard by a rude comment from a coworker, family member, or total stranger can throw you for a loop. You immediately start wondering how you should respond. Should I insult the person right back or play it cool without stooping to their level? Everyone is going to be thrown by a disrespectful comment at some point, so it’s good to have a response in your back pocket for that moment when it comes.

Communications expert Jefferson Fisher provided a great response that we can all use recently on the Mel Robbins Podcast. Fisher is a Texas board-certified personal injury attorney and one of the most respected voices on argumentation and communication in the world. He is also the bestselling author of The Next Conversation: Argue Less, Talk More.

@melrobbins

If you've ever wondered if there's a correct way to respond to disrespect, try out this method from lawyer and communication expert, @Jefferson Fisher. Check out this episode of The Mel Robbins Podcast, for more communication tips from Jefferson! 🎧 “How To Handle Difficult People & Take Back Your Peace and Power.” #melrobbins #melrobbinspodcast #communicationtips #dealingwithdisrespect

How to respond to a rude or disrespectful comment

Fisher told Robbins that the first step in responding to the comment is nonverbal. You say nothing. “A lot of silence. So often, if you just wait 10 seconds that you're gonna add distance between what they said and how you're going to respond,” Fisher said. “They're saying this to get something out of you, cause in that moment, they're feeling something, whether it's a fear or an insecurity, whatever it is, you're not going to deliver on that same plane that they are.”

The next step is to let the rude person know that their behavior will not be tolerated in a confident manner.

“So somebody says something disrespectful, you give enough silence to make sure that it's a little awkward, and then you're going to say something to the effect of, ‘That's below my standard for a response.’ All of a sudden, you're now making it clear that what you just said was beneath me. And I don't respond to things that are beneath me in that way.”

disrespect, rude communications, social skills, silence, how to respond, bad comment A woman covering her mouth.via Canva/Photos

Throw it back on them

If you prefer to put someone back on their heels instead of squelching the situation as Fisher recommends, John Bowe, a speech trainer, award-winning journalist, and author of I Have Something to Say: Mastering the Art of Public Speaking in the Age of DisconnectionI Have Something to Say: Mastering the Art of Public Speaking in the Age of Disconnection, says that you should respond with a question: “Do you really mean that?”

“Say it with outrage or dripping sarcasm, with raised eyebrows or deadpan calm. It doesn’t matter. This phrase is quietly disarming and deceptively powerful,” Bowe writes for CNBC. Bowe says the response does two great things for you. First, it gives them a chance to reconsider their words because most rude comments are said without thinking. “By responding with curiosity instead of defensiveness, you’re holding up a mirror. Often, that’s all it takes for the other person to walk back their offense,” he writes.


After the person is asked if they meant what they said, they can double down on their rude comment, but they are probably more likely to backpedal or apologize.

Unfortunately, it’s a fact of life that, unless you live under a rock, you’ll have to deal with people making rude comments. But the best thing you can do is to prepare yourself to confidently put someone in their place so they’ll think twice about ever being rude to you again.

Maybe the folks who do these things aren't as smart as they think they are.

We’ve all come across people that have immediately struck us as intelligent. There are, undeniably, certain quirks or traits that immediately give off an air of knowing more than the average joe.

However, there are just as many behaviors assumed to be signs of intellect, that really aren’t. Or even if they do historically denote a higher IQ, people hijack these traits in an effort to seem smarter. In an age of blatant misinformation and fake experts…iknowinghow to spot the difference seems more vital than ever.

That's why the answers to this question, “What is NOT a sign of intelligence, but people think it is?posed on Reddit, could be helpful. Or at the very least, it’ll give you a boost of vindication for not thinking that one guy at trivia night was the genius everyone else thought he was.

Below are the 10 most popular themes we pulled.

Having an opinion on everything

“Smart people that I know refrain from giving opinions on things they don't know. Partly because they have good awareness of what they actually know…I also think that the more intelligent you are, the more you recognize the nuance in every subject, and therefore it becomes more difficult to state a flat-out, black and white opinion.”

“The absolute inability of some people to simply say ‘I don’t know’ is astounding. They’ll speculate vague scenarios for an hour without even being able to explain where they believe they are getting their hunches.”


Challenging or contradicting everything people say

“I have a colleague that does this and I've started to disengage and let them dig their own hole because some of the contrarian positions she takes is just plain stupid.”

“I’ve noticed a lot of people who are like this tend to also have a self-righteous attitude.”


"Telling it like it is”

“In my experience people who ‘tell it like it is’ are generally on the lower side of intelligence and ‘how it is’ is a very simplified and juvenile understanding if not based on outright falsehoods.”

“When people tell me they’re brutally honest I just assume they enjoy the brutality more than the honesty.”

“It’s a sign they don’t have the intelligence to say anything with tact or differentiate between what should and shouldn’t be said.”


Talking fast with a lot of words

Many referred to this as gish galloping, which is a debate technique used to overwhelm an opponent by presenting an excessive number of arguments, without regard for their accuracy or strength, with a rapidity that makes it impossible for the opponent to address them in the time available.

“I transcribe audio for a living. I find a lot of people who talk fast don't actually say more. There's a lot of repetition, filler words and phrases, and they very rarely have well organized thoughts/conversations so they're just harder to follow. I know some people just talk like that so I'm not mad at them, and sometimes people who talk like that are still actually geniuses and it's because their brain is moving faster than their mouth is, but usually not.”


Having confidence

“I’ve seen people who are, well, not stupid, but certainly not the smartest people in the conversation, get treated like geniuses because they have the confidence and presentation side of things nailed.”

“In my life, I have met some truly intelligent people…I am not one of those people, but I was given the gift of presentation. Without question, my career has been built upon appearing, sounding and looking like I am one of those people. It is honestly scary how willingly people will give you power and responsibility for essentially being a good actor.”

“Just because people are able to speak confidently, it doesn't necessarily mean they have anything of substance to say.”

“This misconception is 90% of politics.”


Writing a book

“Any fool can spew some crap into a word document and ‘publish’ it as a book. If you see some expert on TV and their only credential is ‘author of…’ you should be very skeptical.”

“My wife is an editor, trust me, some people who write books are barely literate. I feel like she has as much a hand in writing some of these books as the author does. Especially when it needs a heavy developmental edit.”

“Following some authors on social... has been eye opening.”


Wearing glasses

Historically, glasses have been associated with brainy activities like studying and reading, hence why so many smarty pants characters in pop culture sport a pair of specs. And interestingly enough, there was a study in 2018 that indicated there was some truth to the stereotype. However, now that all of our eyes are glued onto screens for the majority of the day, which has a collective effect on our vision, I’d wonder if those stats would still hold up.

Some glasses-wearing folks in the conversation certainly had opinions on the matter.

“Can confirm, I wear glasses and I’m the dumbest person I’ve met.”

“I have glasses and I don’t mean to put myself down but I’m not as smart as people think I am. lol. It’s exhausting.”


Labelling emotions as ‘irrational’

“If people ever studied neuroscience they’d learn that our emotional processing system is literally right next to our memory system, and highly connected with our decision making and memory consolidation. Emotions are in part an evolutionary design that makes us so intelligent. When the links between these are impaired our ability to make rational, logical decisions is impaired.”

“I find the people who think they’re really logical and detached often tend to be highly emotional individuals who just struggle with other people’s emotions and their own emotional regulation. They are the kind of people who shut themselves down and then break out in a rage. Obviously not everyone, but it seems to be common in some people with autism and other conditions that affect the ability to emotionally regulate to see logic as disassociated from emotions.”


Being cynical

“Being miserable or trying to tear down every idea or opinion that comes your way doesn't equate to being intelligent or even interesting.”

“The most intelligent people I've met in life have been extremely optimistic and excited during conversations.”

“I’ve always called cynicism a low form of analysis. You do need to be somewhat smarter than average to challenge existing constructs. However, true intelligence is shown by taking the next step, which is formulating alternatives. Being cynical alone is actually buying into an existing structure without imagination—it is simply recognizing that something that someone else created is bad.”

“It’s fine to think of the potential negative outcomes to events, or possible negative motivations of people so you can be aware to watch out for them but if you’re realistic about actual probability, none of that will hold you back from being optimistic.”

“Most of the stupidest people I've met have also been the most mean spirited and pessimistic.”


Speaking with a British accent

Okay, this was a funny one, but a pertinent one nonetheless.

“Lol, Americans don't even differentiate between different British accents. They think a brummy accent - which to UK ears sounds like borderline brain damage - sounds smart.”

“It's only a sign of a very specific kind of intelligence... namely MI6”