Communications expert shares 'powerful' 3-word trick to skip small talk for real rapport
"Here's a powerful game I love to play when I want to instantly deepen my relationship with someone."
A man and a woman talking in a store.
Is there someone in your life that you see often, but your interactions are merely surface-level small talk? You either talk about the weather, what you watched on television last night, or the people you know in common? It could be a coworker you run across in the kitchen, your brother’s new girlfriend that you’ve never really connected with, or that neighbor you always see at other people’s parties that you never have much to say to.
To build a deeper bond and cut through the veneer of small talk, communications expert Vinh Giang suggests you invite them for a round of an old theater game: High, Low, Buffalo. Giang, a keynote speaker who teaches communication and presentation skills, also performs magic.
“Here's a powerful game I love to play when I want to instantly deepen my relationship with someone,” he writes on Instagram. “It's called High, Low, Buffalo, a game commonly played in the world of theatre, and it allows you to discover three topics of conversation. High is something going great, low is something challenging you're going through, and buffalo is something interesting about you."
High, Low, Buffalo questions:
1. What is something that’s going great for you right now?
2. What is a challenge you’re facing these days?
3. What’s something unique about you?
Giang says you should invite the person to the game, which may take a little courage. But anyone you work with, live near, or has just joined your family would probably never say no. He starts the game with a little script: “This might seem a little bit strange, but I really want to get to know you. I love this game called High Low Buffalo. Could I quickly play this game with you? Is that okay?”
At first, it may seem like a big ask in order to build a deeper connection. However, the game is predicated on one of the basic rules that all communications experts know: just about everyone loves to talk about themselves. Studies show that one of the easiest ways to become more likable is to ask people multiple questions and let them talk for most of the time.
The three-word trick to build rapport fast
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The High, Low, Buffalo game is also handy because it creates multiple potential conversation threads and topics for you and your conversation partner to expand on.
“The moment you do this, you build instant rapport, and then when you're in rapport, they will then ask you about your threads," Giang says in a YouTube video explaining the game. "This is the power and and if they don't ask you about your threads, then you bring your threads in."
Two women enjoying a coffee.via Canva/Photos
For those who are a little reluctant to ask their new friend or coworker to play the game, the basic questions are still great for elevating your small talk. The questions are open-ended, which allows your conversation partner to go beyond a simple yes-or-no answer and to open up and talk about themselves.
Ultimately, building your conversational skills is a great way to improve your career, social life, or romantic relationships. For those who feel they’re just not a natural at conversation, Giang's methods show that just about anyone can become a great conversationalist by learning a few simple tools and a bit about human nature.
Communications expert shares the 7-word phrase to shoot down anyone being disrespectful
Try this method next time someone says something rude.
A woman can't believe what she just heard.
Getting caught off guard by a rude comment from a coworker, family member, or total stranger can throw you for a loop. You immediately start wondering how you should respond. Should I insult the person right back or play it cool without stooping to their level? Everyone is going to be thrown by a disrespectful comment at some point, so it’s good to have a response in your back pocket for that moment when it comes.
Communications expert Jefferson Fisher provided a great response that we can all use recently on the Mel Robbins Podcast. Fisher is a Texas board-certified personal injury attorney and one of the most respected voices on argumentation and communication in the world. He is also the bestselling author of The Next Conversation: Argue Less, Talk More.
How to respond to a rude or disrespectful comment
Fisher told Robbins that the first step in responding to the comment is nonverbal. You say nothing. “A lot of silence. So often, if you just wait 10 seconds that you're gonna add distance between what they said and how you're going to respond,” Fisher said. “They're saying this to get something out of you, cause in that moment, they're feeling something, whether it's a fear or an insecurity, whatever it is, you're not going to deliver on that same plane that they are.”
The next step is to let the rude person know that their behavior will not be tolerated in a confident manner.
“So somebody says something disrespectful, you give enough silence to make sure that it's a little awkward, and then you're going to say something to the effect of, ‘That's below my standard for a response.’ All of a sudden, you're now making it clear that what you just said was beneath me. And I don't respond to things that are beneath me in that way.”
Throw it back on them
If you prefer to put someone back on their heels instead of squelching the situation as Fisher recommends, John Bowe, a speech trainer, award-winning journalist, and author of I Have Something to Say: Mastering the Art of Public Speaking in the Age of DisconnectionI Have Something to Say: Mastering the Art of Public Speaking in the Age of Disconnection, says that you should respond with a question: “Do you really mean that?”
“Say it with outrage or dripping sarcasm, with raised eyebrows or deadpan calm. It doesn’t matter. This phrase is quietly disarming and deceptively powerful,” Bowe writes for CNBC. Bowe says the response does two great things for you. First, it gives them a chance to reconsider their words because most rude comments are said without thinking. “By responding with curiosity instead of defensiveness, you’re holding up a mirror. Often, that’s all it takes for the other person to walk back their offense,” he writes.
After the person is asked if they meant what they said, they can double down on their rude comment, but they are probably more likely to backpedal or apologize.
Unfortunately, it’s a fact of life that, unless you live under a rock, you’ll have to deal with people making rude comments. But the best thing you can do is to prepare yourself to confidently put someone in their place so they’ll think twice about ever being rude to you again.