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A Patagonia employee breastfed her baby in a meeting. Her male VP's response was perfect.

"It’s no wonder that Patagonia has 100% retention of moms."

Holly Morissette/LinkedIn
When a Patagonia employee breastfed her baby in a meeting her male VP's response was a masterclass in workplace values

Years after first engineering it, Patagonia's approach to the "family-friendly workplace" is on a whole new level that still deserves our attention - and praise. Unfortunately, parents all over the U.S. are struggling with burnout, high costs, unreliable childcare, poor paid leave, and more — in short, they're hanging on by a thread. But it's extremely reassuring to know that there are still some companies that value parents in the workplace and are fighting hard to keep them happy.

The outdoor clothing and gear company has made a name for itself by putting its money where its mouth is. From creating backpacks out of 100% recycled materials to donating their $10 million tax cut to fight climate change to refusing to sell to clients who harm the environment, Patagonia leads by example. It's made them not only an admired brand when it comes to values and integrity, but a beloved one with its own customers, who are fiercely loyal.

That dedication to principle is clear in its policies for parents who work for them, as evidenced by a 2019 viral post from Holly Morisette, a recruiter at Patagonia.


patagonia, workplace, office, career, benefits, paid leave, parental leave, parentingPatagona has always done a great job taking care of its employeesYukiko Matsuoka/Flickr

Morissette's stunning story begins with bringing her baby into a meeting at the office and proceeding to breastfeed as the team around her continued to discuss ROI, KPIs, EBITDA, and all those other acronyms corporate office culture loves so much.

That's when a male colleague took note of what she was doing.

Morrissette described the incident later on LinkedIn:

While nursing my baby during a morning meeting the other day after a recent return from maternity leave, our VP (Dean Carter) turned to me and said...”There is no way to measure the ROI on that. But I know it’s huge.”

It got me thinking...with the immense gratitude that I have for on-site childcare at Patagonia comes a responsibility to share a “call to action”. A PSA to tout the extraordinary benefits that come along with not asking employees to make the gut wrenching decision to either leave their jobs or leave their babies. TO HAVE TO LEAVE THEIR JOBS OR LEAVE THEIR BABIES. That perhaps just one person will brave the subject with their employer (big or small) in the hopes that it gets the wheels turning to think differently about how to truly support working families.

That with a bit of creativity, and a whole lot of guts, companies can create a workplace where mothers aren’t hiding in broom closets pumping milk, but rather visiting their babies for large doses of love and serotonin before returning to their work and kicking ass.

It’s no wonder that Patagonia has 100% retention of moms. Keeping them close to their babies keeps them engaged. And engaged mothers (and fathers!) get stuff done.

Thank you, Patagonia, for leading the way.

patagonia, kids, children, parenting, employee benefits, company culture, parental leave, paid leaveWhile nursing my baby during a morning meeting the other day after a…www.linkedin.com


The post gathered massive attention on social media where commenters were smitten, if a little jealous:

"I was never so confident to nurse during a meeting, but I love that you were. I especially love the response. No different than an adult eating a protein bar. No one should bat an eye."

"I am in absolute awe over your story and I thank you so much for sharing it. We go to work to support our families, but we stay with great companies because they support us as people, as humans, and they see us and appreciate us where we are at. Beautiful."

"Amazing! How I wish I had this with by kids. One of my "fun" memories was when I worked for an insurance company with no room available for nursing moms. I pumped 3 times a day in an empty office with no window shades nor a lock."

Just the first eight words of Morissette's post are extraordinary. "While nursing my baby during a morning meeting..."


the office, office, workplace, career, parenting, working moms, breastfeedingNot sure if Dwight Schrute would be as accomodating.Giphy

As if that's totally normal. As if everyone understands that working moms can be much more engaged and efficient in their jobs if they can feed their baby while they go over sales figures. As if the long-held belief that life and work must be completely separate is a construct that deserves to be challenged.

And then the comment from her male colleague about the ROI (Return on Investment) of breastfeeding—witty, considering the time and place, and yet so supportive.

On-site childcare so that parents don't have to choose between leaving their jobs or leaving their babies. Letting life integrate with work so that working families don't have to constantly feel torn in two different directions. Flexibility in meetings and schedules. Allowing for the natural rhythms and needs of breastfeeders. Making childcare as easy and accessible as possible so that employees can be more effective in their jobs.

All of this seems so profoundly logical, it's a wonder that more companies have not figured this out sooner. Clearly, it works. I mean, who has ever heard of a 100% retention rate for mothers?

But that's not all folks! Patagonia has extended its support for parents in recent years by allowing up to a staggering 16 paid weeks off. Parents and non-parents alike also enjoy top-notch healthcare, college tuition reimbursement, and so much more.


Patagonia founder discusses why the company's values are so importantwww.youtube.com

The company could almost be a case study in employee retention when it comes to parents. Experts say the things workers value the most in their career when they have children are paid time off, flexible scheduling, and help with childcare.

One more thing that makes a huge difference? A great manager who understands and supports the parent's needs. In this case, maybe one who doesn't flinch at a breastfeeding mother in the workplace.

Patagonia's got it goin' on. Let's hope more companies take their lead.

This article originally appeared on six years ago.

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Identity

My wife surprised her coworkers when she came out as trans. Then they surprised her.

She was ready for one reaction but was greeted with a beautiful response.

All photos by Amanda Jette, used with permission.

Zoe comes out to her coworkers.


Society, pay attention. This is important.

My wife, Zoe, is transgender. She came out to us — the kids and me — last summer and then slowly spread her beautiful feminine wings with extended family, friends, and neighbors.

A little coming out here, a little coming out there — you know how it is.

It's been a slow, often challenging process of telling people something so personal and scary, but pretty much everyone has been amazing.

However, she dreaded coming out at the office.

She works at a large technology company, managing a team of software developers in a predominantly male office environment. She's known many of her co-workers and employees for 15 or so years. They have called her "he" and "him" and "Mr." for a very long time. How would they handle the change?

While we have laws in place in Ontario, Canada, to protect the rights of transgender employees, it does not shield them from awkwardness, quiet judgment, or loss of workplace friendships. Your workplace may not become outright hostile, but it can sometimes become a difficult place to go to every day because people only tolerate you rather than fully accept you.

But this transition needed to happen, and so Zoe carefully crafted a coming out email and sent it to everyone she works with.

The support was immediately apparent; she received about 75 incredibly kind responses from coworkers, both local and international.

She then took one week off, followed by a week where she worked solely from home. It was only last Monday when she finally went back to the office.

First day back at work! I asked if I could take a "first day of school" type picture with her lunchbox. She said no. Spoilsport.

Despite knowing how nice her colleagues are and having read so many positive responses to her email, she was understandably still nervous.

Hell, I was nervous. I made her promise to text me 80 billion times with updates and was more than prepared to go down there with my advocacy pants on if I needed to (I might be a tad overprotective).

And that's when her office pals decided to show the rest of us how to do it right.

She got in and found that a couple of them had decorated her cubicle to surprise her:

LGBTQ, coming out, work

Her cubicle decorated with butterflies.

All photos by Amanda Jette, used with permission.

Butterflies! Streamers! Rainbows! OMG!

And made sure her new name was prominently displayed in a few locations:

empathy, employment, understanding

Zoe written on the board.

All photos by Amanda Jette, used with permission.

They got her a beautiful lily with a "Welcome, Zoe!" card:

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Welcome lily and card

All photos by Amanda Jette, used with permission.

And this tearjerker quote was waiting for her on her desk:

Oscar Wilde, job, employment

A quote from Oscar Wilde.

All photos by Amanda Jette, used with permission.

To top it all off, a 10 a.m. "meeting" she was scheduled to attend was actually a coming out party to welcome her back to work as her true self — complete with coffee and cupcakes and handshakes and hugs.

acceptance, friendship, relationships

Coming out party with cupcakes.

All photos by Amanda Jette, used with permission.

(I stole one, and it was delicious.)

NO, I'M NOT CRYING. YOU'RE CRYING.

I did go to my wife's office that day. But instead of having my advocacy pants on, I had my hugging arms ready and some mascara in my purse in case I cried it off while thanking everyone.

I wish we lived in a world where it was no big deal to come out.

Sadly, that is not the case for many LGBTQ people. We live in a world of bathroom bills and "religious freedom" laws that directly target the members of our community. We live in a world where my family gets threats for daring to speak out for trans rights. We live in a world where we can't travel to certain locations for fear of discrimination — or worse.

So when I see good stuff happening — especially when it takes place right on our doorstep — I'm going to share it far and wide. Let's normalize this stuff. Let's make celebrating diversity our everyday thing rather than hating or fearing it.

Chill out, haters. Take a load off with us.

It's a lot of energy to judge people, you know. It's way more fun to celebrate and support them for who they are.

Besides, we have cupcakes.


This article originally appeared on 04.08.16.

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Health

Danes have the best work-life balance in the world thanks to these 3 important beliefs.

Maybe the rest of us could learn from them.


By the end of her first week living in Denmark, Helen Russell was worried about her husband's brand-new job.

She explained in an article she wrote for Stylist that she was sure Lego had fired him already because he kept coming home early.

Originally from the U.K., Russell was used to her home country's work customs, where late nights and long hours were worn as a badge of honor. She felt surprised and embarrassed when her husband first came home from work in the early afternoon — she'd hardly started her own day of freelance writing.

The trend continued, she said, and by Friday, her husband was strolling through the door as early as 2:30 p.m. But it wasn't a reflection of his work ethic. It turns out, in Denmark, working fewer hours is ... just what people do.

Photo by Jonathan Nackstrand/AFP/Getty Images.

This healthy work-life balance is such a crucial part of Danish culture that they even boast about it on the country's official website.

It's a major point of pride for Denmark, which has a reputation for being the happiest country in the world. The government encourages a 37-hour workweek, a designated lunch break, a minimum five weeks of paid vacation, extended and paid parental leave, and flexible schedules with the option to work from home as well as incentives for child care. On average, Danes spend less than one-third of their time working — and yet, they're still more productive than most of the European Union or the United States.

You might be thinking, "What's the catch?" But the truth is that Danish values and national attitudes are behind the country's commitment to work-life balance.

Photo by Jon Olav Nesvold/AFP/Getty Images.

1. Workers in Denmark are trusted to deliver on whatever their job is.

Photo by Jonathan Nackstrand/AFP/Getty Images.

By and large, people want to work. They want to do a good job. But many people wrongly assume that others are inherently lazy, that work is a reflection of our moral values, and that time equals productivity. (But, in fact, a lot of jobs that exist today aren't even measurably productive.)

So what if, instead of finding ways to pass the time until the clock hits 5 p.m., we just did what we had to do for work and then called it a day? What if you were actually empowered to take personal responsibility into your own hands rather than relying on the threats of a manager lurking in the corner making sure you put in the physical time at a desk?

That's what Denmark does. As Russell writes that one of her Danish friends explained to her, "Come Cinderella hour — home time — everyone from the receptionist to the CEO goes. We're trusted to do a good job; do our work; then leave." Maybe that's how they get so much stuff done?

2. Family is obviously important, but in Danish culture, people are actually encouraged to value their families — and everyone else respects it.

Photo by Jonathan Nackstrand/AFP/Getty Images.


According to Russell's experience, it's totally normal for people in Denmark to list their child care pickups and other family business in their digital calendars for others to see. There shouldn't be any shame in prioritizing family. (And if you don't have a family? You deserve the same freedom.) Also in Denmark, child care is tax-deductible, and the state provides maid services and pensions for the elderly.

This emphasis on family extends to the country's educational approach as well. Rather than using an exam-based schooling system, Denmark is "hugely child-centered and this leads to well-rounded and enthusiastic children," according to teacher Stephanie Lambert, another transplant from Britain.

The country's focus on fewer working hours frees up educators to invest in the personalized needs of students as individuals rather than stressing about uniform success. And as a result, Danish children have these same values instilled in them from a young age. It's ingrained in them by the time they join the workforce, and they'll pass these same values down.

3. Danes also recognize work and play shouldn't be at odds with one another. Everyone benefits from a little R and R — workers and bosses.

Photo by William West/AFP/Getty Images.

More work means more stress, which means more health problems and less getting done. Maybe that's one reason why the Danes spend so much less on health care?

Studies have shown vacations make our brains more creative, which is why vacation days should not be treated as some rare commodity, hoarded like gold for some far-future payoff, or used to cover for other personal matters. People in Denmark receive a minimum five weeks of paid vacation time, and they actually use it — without any fear of shame or social stigma.

It's a simple truth that many Danes recognize, from day laborers to high-end executives: Happier workers are better workers. "We think everyone has a right to be respected, from a CEO to a janitor," Danish psychotherapist Iben Sandahl told The Local. "We try to teach our children to focus on the good in themselves and others rather than on status or labels."

Denmark's model of work-life balance is proof that time is not the same as productivity, and treating people well is actually better for everyone.


Granted, there are some people who think the Danish secret to happiness is actually just lowered expectations. Yet, being humble, realistic, and appreciative isn't such a bad thing.

Either way, the Danes have proven a healthy moderation of labor and leisure is not only possible, but it's measurably preferable to forcing people to live to work and work themselves to death. Maybe it's time the rest of us followed their example.


This article originally appeared on November 23, 2016





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Software engineer's viral post says there's no such thing as 'low-skill' jobs

He used to work at Taco Bell.

Photo by Danial Igdery on Unsplash

Do we need to redefine what we mean by "low-skill" labor?

A software engineer who used to work at Taco Bell has prompted a debate over “skilled” and “unskilled” or “low-skill” jobs and how much value we place on workers based on those labels. A post on Reddit shows a screenshot that reads:

“Idk man I’ve worked at Taco Bell and as a software engineer and the job that takes way more skill is not the one u would expect lol. Making a quesarito during lunch rush is 10x harder than writing any sort of algorithm. Service jobs are not ‘low skill’ bro lmfao.”

Others who have also worked service jobs weighed in with their thoughts and experiences, with some agreeing with the tweet and some vehemently disagreeing.

Some said "low-skill" doesn't mean easy, just not something that takes long to learn.

“Low skill doesn't mean easy. It just means that it doesn't take long to train.

Low skill jobs are usually hard AF, because a lot of people can do them, often it's physical and the profit margins can be low. So, people get exploited.

High skill jobs can be very easy. If the profit margins are high, the job is mostly mental, and there aren't that many people that can do it then you get treated better. A doctor at the end of their career is generally not stressing themselves out taking patient appointments.” – davidellis23

“Yes, they are low skill.

I was trained to be a waiter in 3 days, and there wasn't much difference between myself and waiters with 10 yrs experience.

I studied 4 yrs for a CS degree, have been working and learning for for awhile as a dev, and I still don't know sh*t about sh*t.” – -Sonmi451-

“The spirit of what this guy is saying is right, he’s just using the wrong words.

IT jobs are way more skilled than service work. But service jobs are far and away much more difficult than IT jobs to actually do day in and day out. Service work is emotionally draining and soul crushing

IT jobs test knowledge, service jobs test will.” –

In some ways, it’s an issue of semantics, and the actual definition of “skill” doesn’t make the discussion much clearer. Merriam-Webster defines "skill" as “the ability to use one’s knowledge effectively and readily in execution of performance,” "dexterity or coordination especially in the execution of learned physical tasks” and “a learned power of doing something competently: a developed aptitude or ability.”

While it’s true that the training involved in jobs like food service is not nearly as long or involved as becoming a computer programmer, calling that work “unskilled” or “low-skill” doesn't really go along with the definitions of the word. It can also seem to devalue the skills necessary to be good at various kinds of jobs. Is multitasking not a skill? Is anticipating needs not a skill? Is handling difficult customers not a skill? Is problem-solving on the fly in a fast-paced environment not a skill?

“Food service in the kitchen especially is ALL about multitasking, efficiency, and pivoting. I got four orders coming up, what can I prep now so it's ready with the rest of the next two customer's food? Ope now there's five. Customer says they had a large fry but cashier didn't ring it up or they didn't order it, gotta put more fries down either way.

Any mistakes or poor choices moment to moment mean everything gets slowed down. It's much less like one task and more like 20 where in most cases you have to do things out of order because stuff takes time to cook but you don't want food to get cold.” – Hawkatom

Some suggested using alternate terms that feel more accurate, such as "credentialed" or "specially trained."

"I prefer 'credentialed' or not. Whether or not you need a certificate before your on the job training is an orthogonal concept from how much job specific training or skill is required." – Bakkster

"In economics 'skilled labor' means jobs that require training/apprenticeships this it's doctors, plumbers, lawyers, masons et al.

Unskilled labor does NOT mean that the job requires no skill only that you don't need certification or training to claim the title." – No-Appearance-9113

Much of the discussion boils down to the fact that we place more value on certain skills than on others and pay accordingly, despite the fact that we rely on the people who do those difficult "unskilled" or "low-skill" jobs all the time (while there are plenty of highly skilled jobs that only benefit a small portion of the population). We need all kinds of workers, of course. We just need to be mindful of not judging some jobs as less challenging, less important or less valuable simply because they are labeled as "low-skill."

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