upworthy

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Singapore Airlines employees are getting an enormous profit-sharing bonus.

What makes an airline the "best in the world"? Stellar service, on-time departures, plentiful routes, comfortable seating, reasonable ticket prices, solid safety ratings, good loyalty benefits, etc., right? Those are all things customers look for in an airline, and many of them have given Singapore Airlines the title of "most awarded airline." In 2023, it was named the World's Best Airline by Skytrax World Airline Awards for the fifth time, more than any other airline in the 24-year history of the awards.

Now, there's another reason Singapore Airlines is being praised by both flyers and non-flyers alike. After the company announced a record net profit for 2023/2024, a source told CNN in May of 2024 that the airline was giving all of its employees a bonus equivalent to almost eight months of salary. Though details of the bonus were not shared by the company, a similar bonus was awarded to Singapore Airlines employees in 2022/2023, which was also a record-breaking year for the airline. According to an airline spokesperson who spoke to Business Insider, the bonus is due to "a long-standing annual profit-sharing bonus formula that has been agreed with our staff unions."

Profit-sharing plans provide an added incentive for employees to boost performance, which benefits both employees and employers—as long as those at the top are not determined to hoard all of a company's profits. Singapore Airlines' profit-sharing bonus may be part of its overall compensation package as opposed to a discretionary bonus, but even so, it's a largely unprecedented amount for any company to pay as a bonus, and people have weighed in with their thoughts.

worker pay, economy, paid time off, airlines, air safety Happy airline employees on the job. Image via Canva

"Smart, this is what keeps employees happy and willing to continue going the extra mile. They are about to have even better coming year now."

"It's not just that it's a bonus....it's the percentage. 8 months of salary is amazing leadership. Wish corporate America would not be so greed with their record profits."

"Paying the staff a bonus, not just the executives, that’s good leadership."

"Congrats to Singapore Airlines! Setting a great example of rewarding employees for their dedication and hard work."

As part of the explanation for its profit of 2.68 billion Singapore dollars ($1.99 billion USD), the airline shared, "The demand for air travel remained buoyant throughout FY2023/24" with a boost by several major Asian countries fully reopening their borders after the COVID-19 pandemic. The airline shared that it carried 36.4 million passengers, a whopping 37.6% increase over the prior year.

Clearly, a lot of people choose Singapore Airlines, but why? What actually makes it the best (or for 2024, second best after Qatar Airways) in the world?

For one, they dominate the awards for First Class travel, which is nice but doesn't really affect the average traveler who flies economy. However, even Singapore's economy experience is also miles above most other airlines. Singapore Airlines cabins are known for being well designed, impeccably clean and comparatively comfortable, and the crew has a reputation for being friendly, attentive, and helpful. (In fact, Singapore Airlines was honored with the World's Best Cabin Crew award by Skytrax in 2024.) People who fly Singapore Airlines frequently tout the experience as feeling like it's in an entirely different class than domestic airlines in the U.S., even when flying economy. The seats, the food, the service both on the ground and in the air—all of it adds up to excellence.

When you provide customers the things they value, keep your employees satisfied and happy with fair profit-sharing incentives, and also operate in a cost-efficient way, it's not surprising when you rank highly for awards across the board. That recognition then leads to more customers seeking you out, further increasing your revenue, and ultimately leading you to record profits, which then get shared with employees who work that much harder to ensure that this positive cycle continues.

And it certainly has endured. According to Channel News Asia, on May 15, 2025, Singapore Airlines posted another record annual profit of $2.8 billion for the current financial year, which means their dedicated staff will be getting a nearly eight month bonus for the third year in a row.

Amazing how when you put customers and employees first, everyone wins.

This article originally appeared last year. It has been updated.

Science

A study reveals the cheapest time to buy airfare

The average flyer misses the best deal by 15 days.

Taking a trip on the airline.

Everyone seems to have a theory on the best time to purchase airfare to save the most money. Some say it's right before take-off. Others will swear that prices are lowest six months before the flight. Well, now we have the truth. In 2022, a scientific study was conducted by Expedia and the Airlines Reporting Commission that found the best times to buy flight tickets to get the best deal possible.


When we actually buy:

DOMESTIC: 32 DAYS IN ADVANCE

INTERNATIONAL: 59 DAYS IN ADVANCE


When we should buy:

a boarding pass on someone's smartphone in front of flight board

Get your boarding pass ready.

Photo from Pixabay.

DOMESTIC: 57 DAYS IN ADVANCE

The ideal advanced-purchase time for domestic flights to snag the lowest average airfare is 57 days before take-off. Prices climb most rapidly in the 20 days leading up to the flight. On a flight that averages $496, it will cost $401 57 days before the flight, and around $650 the day of departure.

INTERNATIONAL: 171 DAYS IN ADVANCE

For a ticket that averages $1,368, the lowest average of $1,004 happens around 171 days before take-off. On the day of, the price will be around $1875. Ticket prices begin to dramatically escalate 75 days leading up to departure.

(H/T Conde Nast Traveler)


This article originally appeared ten years ago.

I took a long Amtrak train trip from Atlanta to Baltimore with my 9-year-old daughter this summer. As far as I could tell, there was no way to reserve specific seats in coach on our particular train ahead of time. But we arrived as early as we could and, to our delight, were treated to a near empty train. We sat together in a two-person row and had a really nice trip up to Baltimore.

On the way back? We boarded at Union Station and the train, having arrived from New York, was already packed. The conductor told me he would try his best to seat us together but couldn't guarantee it. You should have seen the terror in my daughter's eyes. It would be a 14-hour overnight train ride. Sitting her next to some stranger that whole time? Absolutely not. No way.

They eventually found us seats across an aisle from each other, which kind of worked, but wasn't ideal. Luckily, the guy I was supposed to sit next on the other side flew into a rage that he wouldn't have a row to himself and stormed off to sit elsewhere, freeing up the row for us.

But for a few horrible minutes, I had become "that dad" desperately asking anyone in the area if they'd be willing to move so we could sit together.

I had become the dreaded entitled parent from all the viral travel stories.

Stories of "entitled parents" desperately trying to get other passengers to switch seats go viral all the time. But a recent thread on Reddit shows why we don't always get the full story.

Description from Reddit of airplane seating snafuReddit

User u/takeme2themtns recently shared a nightmare travel story in the r/Delta subreddit:

"In typical Delta fashion, they just switched up our seats and placed my toddler in a row away from us," they wrote. "Booked three seats ... in comfort plus months ago. Now, several hours before the flight we get notifications that our seats have changed. They put wife and me in exit row seats and the toddler in a window seat a row away."

With no way to fix the seating snafu digitally, the OP would have to rely on the Gate Attendant or even Flight Attendant to make a last-minute change — which would force someone else on the plane to move.

"I’m confident the GA (gate attendant) will take care of it," they wrote, "but it’s still so frustrating that we have to worry about it. I know we see posts like this all the time, but that’s because it happens all the time to people. Delta needs to fix this trashy system."

Another user in the comments wrote to share a similar story:

"I had this happen to me. The check-in person said to talk to the gate.

The gate said to talk to the flight attendant.

The flight attendant told me to ask people to trade seats.

I asked people. People said no. Other passengers started berating me for not planning ahead and saying my lack of planning isn’t their responsibility.

I defended myself by saying I reserved seats months ago and Delta moved me at the last minute. Then passengers started yelling at each other about my situation.

The FA had someone move and I got to sit with my daughter."

The user noted that the situation was chaotic and traumatizing.

These stories are far from rare.


woman carrying baby while sitting on gray seat Photo by Paul Hanaoka on Unsplash

I found another story just like this from a few months ago on the r/United subreddit. The user's family booked seats together only for the system to separate them right before the flight, leaving an 8-year-old to fly seated alone. The flight crew's only solution was to ask other passengers to switch, causing the OP's family to get lots of dirty looks for the duration of the flight.

Having a young child or toddler seated away from you while traveling is just a complete No-Go, for many reasons. But as a dad, leaving a kid of nearly any age to sit alone — even if they're 8 or 10 or 14 — is not acceptable.

It's not just about convenience, it's a huge safety issue. There are plenty of horrifying news stories that support why a parent would do absolutely anything to avoid it.

When we hear these stories, they're almost always framed as the parents being unprepared, lazy, and entitled. But maybe we're missing the point.

boy sitting on plane seat while viewing window Photo by Hanson Lu on Unsplash

A story from January of this year praises a passenger who refused to switch seats with an "entitled dad" as a "hero."

People are fed up with parents asking them to switch out of airline or train seats that they paid good money for. And I don't blame them!

But we need to stop beating each other up and start holding the airlines and other travel companies accountability for putting parents and non-parents into this mess in the first place.

There needs to be a better system for families booking plane and train tickets. When you buy tickets, you have to enter in the ages of the children you're traveling with — so it stands to reason that these mix-ups flat out shouldn't happen!

Families shouldn't have to panic at the gate or on board about this! Other paying passengers shouldn't have to give up their seats!

The good news is that the Department of Transportation has recently gotten involved with a dashboard of which airlines guarantee family seating at no additional cost.

The DOT is looking to even make it illegal to for airlines to charge parents and children fees to sit together. Parents and children under 13 would be required to be seated side by side or immediately adjacent, and if not, they'd get a full refund or free rebooking — it's known as the Families Fly Together Act.

Traveling in 2024 is stressful enough, from seat changes to unruly passengers to high numbers of cancelled flights.

Seating kids and parents together seems like one small problem we should be able to solve.


This article originally appeared in September.

Yes. Sometimes it really is that easy.

Sure, there are parents out there who essentially see the entire world as their kid’s playground, but by and large most parents really don’t want to subject anyone else to the whims of their little ones. This goes for flights too. When a baby or toddler can’t sit still or won’t stop crying, it’s also incredibly stressful for the parents doing their best to keep things calm while essentially becoming in-flight pariahs. Fun.

In other words, a little empathy can go a long way. And that’s why so many are applauding a now-viral TikTok from Samantha Chadwick (@samanthachadwickk), which shows exactly how powerful a simple mindset shift can be.

In the clip we see Chadwick in her airplane seat, headphones on, as the onscreen text reads:

“There’s a baby on my flight that’s been crying non-stop for like two hours. She sounds so uncomfortable, and her parents are working so hard to calm her down. They are probably feeling so much anxiety and pressure right now. People behind them are talking about the baby screaming. So instead of complaining, I just put on my headphones and watched my show & could barely hear her. It’s that easy.”

TLDR: Babies cry. Parents are trying. Thank God for headphones. Keep on keepin’ on.

@samanthachadwickk

Lets normalize being good humans while traveling 🫶🏼 #babycrying #babytravel #travel

Chadwick’s message clearly struck a chord with parents who have been in similar circumstances. Many had also been on the receiving end of kindness from strangers, and it was everything.

“As a mom THANK YOU the anxiety you get when your baby cries in places like that is through the roof.”

“My baby screamed for over an hour on a flight, I tried everything to calm him down and felt terrible. as a man was getting off he stopped and told me I did a great job. It really meant the world.”

“I wish EVERYONE was this kind. I ‘ll never forget my baby crying for an entire 6 hour flight after we got stuck in Vegas and I was exhausted and stressed and multiple sweet angels offered to hold my baby.”

Others could agree with Chadwick’s sentiments exactly.

“Those poor parents. Thank you for handling it like an adult.”

“I always feel bad for the parents, so stressful.”

Others echoed the notion that, unlike the parents actually dealing with the crying child, there are some things the other person can control.

“I am SO sensitive to sounds and get incredibly irritable about them. I bring earplugs/headphones bc that’s MY problem. I don’t understand ppl who try to blame others for their issues.”

“I always say as adults we have the option to wear headphones, that baby and parents are suffering more than anyone else on the plane!”

Listen, it’s understandable that people’s fuses have gotten shorter while traveling because, let’s face it, there’s a lot of questionable choices being made these days, and being cramped together in a steel box thousands of feet in the air only makes it more intolerable. But families have also been put through the ringer several times even before boarding the plane and would like a nice, peaceful flight as much as everyone else. We might not like the hand we’re dealt by the flights gods that day, but for those some odd hours, we’re all in this together. So let’s do our part.

Or as Chadwick put it, “Let’s normalize being good humans while traveling.”