+
upworthy
Joy

Instacart delivery person followed her instincts and ended up saving the life of a customer

"You're supposed to take a picture and leave, and I could not just leave."

Instacart delivery person followed her instincts and ended up saving the life of a customer

Jessica Higgs had a sense that something wasn't right at a customer's house and her action saved his life.

One the more mysterious aspects of being human is our sense of intuition. This "sixth sense" isn't something we can see or measure, but many people have experienced it in some form or fashion. Maybe it comes as a strong feeling that something isn't right, or that we or someone else should or shouldn't do something. It can be hard to read—not every feeling we get is truly our intuition—but there are plenty of examples of people trusting their instincts and being glad they did.

One such story has gone viral on TikTok. Jessica Higgs, a mom who works as an Instacart grocery delivery person, shared a story in an emotional video that illustrates the importance of listening to that inner voice when it prompts you to make sure someone is OK.

"I just want to start this off by saying if you see something, say something," Higgs said.



She explained how she had done an Instacart order the previous day for a daughter who was ordering for her older dad who couldn't shop for himself. She said she was going the extra mile like she always does for her customers, and that the daughter told her to just drop the groceries on the porch and he'd get them. That's what Higgs would usually do.

"I get there and something was telling me no, you gotta help this man out," she said. "He came out, and I was like OK let me help you, and I got the groceries. You're not supposed to go into someone's house, but I used my judgment and I brought the groceries inside and put them down wherever he wanted me to put them down. You're not supposed to, but I did. And you're supposed to just take a picture and leave, and I could not just leave."

@jessicahiggs3

TikTok · Jessica Higgs

Higgs noticed that the man looked really sick and she was really concerned. A voice in her head said, "You gotta say something. You gotta say something, Jess." Rather than mark the order as complete, she messaged the man's daughter and told her that it was really unprofessional to say something like this, but she felt like her dad wasn't doing well. "There's a propane tank in there," she told the woman. "I was in there maybe five feet and I got dizzy. There's got to be a leak. He might not be doing good because of this leak."

The woman said she would send her son over to check it out and Higgs left. The woman changed her tip from $14 to $100, which Higgs appreciated, but the message she sent her the next morning was a much greater reward for her going the extra mile.

"Thank you so much, once my son went to check on my dad it turned out it was definitely leaking," she wrote. "You definitely saved my dad and my younger son's life!!!"

Through tears, Higgs said, "I'm just an Instacart worker, but if you see something, say something. I did and I'm so happy I did."

Higgs' TikTok has been viewed more than 15 million times and has been shared widely on social media. It has also attracted the attention of big companies.

Royal Caribbean Cruises shared a TikTok video of its own praising Higgs for her heroic act and offering her and her family a seven-day cruise anywhere in the world. "Cause even heroes need a vacation," the company wrote.

@royalcaribbean

Stitch with @jessicahiggs3 - cause even heroes need a vacation. Thanks @captaincruiseguy

Old Navy connected with her and arranged a shopping spree where she got to model several new outfits. People Magazine commented, "You’re literally a HERO! Good job trusting your instincts. 💕" Even TikTok itself wrote, "You are amazing ❤️thank you for sharing this with all of us."

Lots of commenters also pointed out that she's not "just an Instacart worker." Her work is important, she's providing a needed service and any job done in a spirit of helping others should not be minimized. If she hadn't been there doing her job well, that man may not be here. Never underestimate the difference each of us can make by the simple act of looking out for one another, friend and stranger alike.

Higgs' heartfelt story touched millions, and she's being rightly rewarded for listening to her heart and going out of her way to help someone. Gotta love seeing good things come to people doing good. Well done, Jessica Higgs.


This article originally appeared on 02.08.22

There's one word you can't say on a cruise ship.

On December 10, Royal Caribbean’s Serenade of the Seas set sail on the Ultimate World Cruise—a 274-day global trek that visits 11 world wonders and over 60 countries. This incredible trip covers the Americas, Asia Pacific, Middle East, Mediterranean and Europe with a ticket price that ranges from $53,999 to $117,599 per passenger.

Aboard the Serenade to the Seas is popular TikToker Marc Sebastian, who has been sharing his experience on the platform.

In a recent video with over 4.3 million views, he revealed what he’s learned over his first few weeks aboard the ship; the biggest was the one word you’re not allowed to say: Titanic.

Keep ReadingShow less
Angel City Chorale/ Youtube

Angel City Chorale performs "Africa" by Toto

There are nearly 90 known covers of Toto’s “Africa.” Goodness knows there are countless more not recorded. It’s just one of those enduring hits that remains special no matter what clever spin is put on it.

In fact, many renditions continue to be just as timeless as the original. Take for instance this gem from Angel City Chorale (below).

What makes this performance so unique is what happens before any music starts playing—as the singers use their hands to mimic the sounds of rainfall.

Keep ReadingShow less
via TheEllenShow / YouTube

Mark Wahlberg on "The Ellen Show."

Actor Mark Wahlberg recently attended a daddy-daughter dance with his 10-year-old, Grace. Sadly, Grace had no interest in seeing her father strutting his stuff on the dance floor.

"I didn't get one dance," Wahlberg told Ellen DeGeneres. "And I told her we were going to do the whole big circle and I was going to go off. And she said, 'Dad, if you embarrass me, I will never talk to you again.' But what she did do is she hung out with me."

No matter who your dad is, especially if you're a 10-year-old-girl, you have zero desire to see him dance in front of your friends.

But the parents at the dance probably would have had a blast seeing Wahlberg bust out some of his old-school '90s Marky Mark moves.

However, Wahlberg couldn't help but leave his mark on the music being played at the dance.

Keep ReadingShow less
Parenting

Mom teaches son consent through non-verbal body language cues in brilliant video

She uses hugs to show enthusiastic consent and body language that says no.

Mom uses body language to teach son about consent

Fostering an environment where consent is expected and respected can be difficult if you don't quite know how to make it work. Consent has been a big conversation in society since the "Me Too" movement where people shared their stories of sexual assault or sexual violence. A theme began developing around consent and it became clear that not everyone understood what consent and non-consent looks like in a hormone-fueled moment.

This has led to parents trying to figure out the best ways to teach their children about verbal consent and enthusiastic consent. But there's one area that sometimes gets overlooked and one mom is taking to social media to show how she teachers her sons to recognize non-verbal body language that can mean consent and non-consent.

Kelsey Pomeroy, a mom of two boys, recently shared a video showing how she is teaching her children to not only listen for verbal consent but to look for signs of physical consent as well.

Keep ReadingShow less

Mr. T and reporter Bobbie Wygant.

When Mr. T burst onto the pop culture landscape in the early ‘80s, he was a curious character, to say the least. People had a lot of questions about his name, copious amounts of gold jewelry and West African warrior hairstyle.

His personality was also intriguing. He was a tough guy but also a very thoughtful man of faith.

In 1983, when TV news reporter Bobbie Wygant asked him a rather rude question, Mr. T gave a very thoughtful response that showed that behind his larger-than-life persona, he understood the importance of humility.

Keep ReadingShow less
Identity

99-year-old swimmer just shattered the centenarian world record in the 400m freestyle

Betty Brussel didn't even start swimming competitively until her late-60s.

Jim De Ramos/Canva

Did you know that swim categories go beyond age 100?

It's common knowledge that as we age, our bodies change, and at some point, we aren't able to do the things we used to do.

But somebody forgot to tell Betty Brussel that.

In January of 2024, the 99-year-old Dutch-Canadian swimmer shattered the world record for the 400-meter freestyle swim at a swim meet in Saanich, British Columbia, completing the event in 12 minutes and 50.3 seconds—nearly four minutes faster than the previous record in the 100 to 104-year-old age group. (Though Brussel is currently 99, swimming competitions go by year of birth to determine age categories.)

Keep ReadingShow less