Restaurants and their customers are happily saying goodbye to QR code menus
It seemed like they'd be around forever.

A delicious-looking Mexican meal with a QR code menu
There’s a concept known as “app creep,” where every aspect of our lives is slowly becoming tethered to our smartphones in one way or another. If you spend a day at Disneyland, you must download an app to reserve your spot in line for certain attractions. Many kids’ toys now require an app to operate them or for you to download one to get the instructions. And good luck getting into a concert without transferring your tickets from your Ticketmaster app to your iPhone wallet.
Before the pandemic, we could all go to restaurants to relax and have face-to-face conversations without any help from technology. But after COVID-19 arrived, many restaurants replaced menus with a QR code on a sticker in the middle of the table.
Time previously spent poring over a menu was replaced with people staring at their phones, sometimes squinting at the text. What about a second cocktail? How about dessert? Time to fish the iPhone out of your purse or pocket to see what’s available and hope the site loads.
Even though the QR code menu didn’t ruin the entire dining experience, it’s still been seen as an infringement on the normally tech-free space by the vast majority of people.
According to CNN, a recent survey by Technomic found that about 88% of respondents preferred paper menus to digital QR codes, and 66% agreed or strongly agreed that they didn’t like QR codes because they involve pulling out your phone as soon as you sit at the table.
Fifty-five percent of those surveyed felt that QR codes were “hard to read” and browse through.
So it appears that, in a rare reversal of app creep, people are pushing back on digital intrusion and demanding to see an old-school menu at their tables. A new report by MustHaveMenus, a menu management and printing platform with about 7,000 customers across the United States, shows that restaurant QR code use is declining.
According to a report in The New York Times, “From April 1 to May 16 of this year, the total number of [QR] scans has dropped by about 27 percent compared with the same period in 2021.” Mark Plumlee, the senior content manager at MustHaveMenus, added that “Fewer restaurants are creating new QR menus” and that “75 percent of their existing QR codes are essentially dormant.”
The news that QR codes are on the way out inspired a fun conversation on Twitter.
Paper menus are better, however I reserve the most respect for the true old school establishments that still have their entire menu scrawled onto a chalk board hanging in the corner
— Chuck Brotton (@CMB1969) May 23, 2023
I saw a storefront with a QR code "store hours". Like... just post the store hours...
— Student Loan Memes (@EricSFong) May 23, 2023
I want a menu. I'm not going to make sure my phone is charged so I can properly order tacos.
— Debra Cole (@booklearninDeb) May 23, 2023
Yes, it’s annoying, pretentious, and I demand an actual menu so I can pretend I know how to read
— JackSmith (@jackmarlui1918) May 23, 2023
Agreed. I’m at a restaurant to NOT use my dumb phone for a while.
— Suzie McQ (@McQzan) May 23, 2023
The world was drastically turned upside down during COVID-19, and now we are all working out ways to get it back to a new normal. The upside is that some significant advancements came out of the pandemic that people like for the most part and have made the world a better place, such as curbside pickup, cocktails-to-go, mRNA vaccines, telehealth, working from home, direct cash payments, free school meals, eating on sidewalks and streets, voting by mail and wearing a mask when you should be considerate of others’ health.
The world has spoken, and although some COVID-19 changes are here to stay, it’s time to make the QR code menu a thing of the past. Oh yeah, and while we’re at it, can we scrape the “6 Feet Distance” stickers off the supermarket floor already? They’re starting to look a little worn.
Communications expert shares the 7-word phrase to shoot down anyone being disrespectful
Try this method next time someone says something rude.
A woman can't believe what she just heard.
Getting caught off guard by a rude comment from a coworker, family member, or total stranger can throw you for a loop. You immediately start wondering how you should respond. Should I insult the person right back or play it cool without stooping to their level? Everyone is going to be thrown by a disrespectful comment at some point, so it’s good to have a response in your back pocket for that moment when it comes.
Communications expert Jefferson Fisher provided a great response that we can all use recently on the Mel Robbins Podcast. Fisher is a Texas board-certified personal injury attorney and one of the most respected voices on argumentation and communication in the world. He is also the bestselling author of The Next Conversation: Argue Less, Talk More.
How to respond to a rude or disrespectful comment
Fisher told Robbins that the first step in responding to the comment is nonverbal. You say nothing. “A lot of silence. So often, if you just wait 10 seconds that you're gonna add distance between what they said and how you're going to respond,” Fisher said. “They're saying this to get something out of you, cause in that moment, they're feeling something, whether it's a fear or an insecurity, whatever it is, you're not going to deliver on that same plane that they are.”
The next step is to let the rude person know that their behavior will not be tolerated in a confident manner.
“So somebody says something disrespectful, you give enough silence to make sure that it's a little awkward, and then you're going to say something to the effect of, ‘That's below my standard for a response.’ All of a sudden, you're now making it clear that what you just said was beneath me. And I don't respond to things that are beneath me in that way.”
Throw it back on them
If you prefer to put someone back on their heels instead of squelching the situation as Fisher recommends, John Bowe, a speech trainer, award-winning journalist, and author of I Have Something to Say: Mastering the Art of Public Speaking in the Age of DisconnectionI Have Something to Say: Mastering the Art of Public Speaking in the Age of Disconnection, says that you should respond with a question: “Do you really mean that?”
“Say it with outrage or dripping sarcasm, with raised eyebrows or deadpan calm. It doesn’t matter. This phrase is quietly disarming and deceptively powerful,” Bowe writes for CNBC. Bowe says the response does two great things for you. First, it gives them a chance to reconsider their words because most rude comments are said without thinking. “By responding with curiosity instead of defensiveness, you’re holding up a mirror. Often, that’s all it takes for the other person to walk back their offense,” he writes.
After the person is asked if they meant what they said, they can double down on their rude comment, but they are probably more likely to backpedal or apologize.
Unfortunately, it’s a fact of life that, unless you live under a rock, you’ll have to deal with people making rude comments. But the best thing you can do is to prepare yourself to confidently put someone in their place so they’ll think twice about ever being rude to you again.