+
Culture

Man gets his cable bill reduced by serenading customer service with a catchy song

Man gets his cable bill reduced by serenading customer service with a catchy song

Do you know that guy who has never had an issue with his TV/internet provider? Neither do I. If you claim you have never had issues with your bill going up without warning, then you are either lying or you own the cable company. Jake Lawson apparently does not own a cable company, and was prepared to communicate his frustrations regarding his bill in a most creative way.

First off, Jake understands what everyone should realize. The customer service representative doesn't own the cable company either, so yelling at someone who is just trying to make a living like all of us is not the answer. Their job is hard enough as it is so give them a break. Jake gave them more than a break. He gave them a song.





This video shows Jake calling AT&T and calmly questioning his rate increase. Anticipating that he was not going to get the answer he was looking for right off the bat, he came prepared. He asked if he could share a song he wrote about his thoughts on the matter. I must commend Jake on not phoning it in on the chord progression (excellent use of major to minor on the third and fourth chords in what I would have to deem as the verse). He starts off singing "This morning I woke up to an email, from AT&T that was bothering me." He continues, "This happens every 12 months without fail, so I called up customer loyalty." He goes on to sing that he is going to switch companies if he doesn't get his old rate back. And Rebecca from AT&T made it happen.

The moral of the story is not that you need to write a song to get what you want, but as Jake will tell you, yelling and screaming isn't the answer either. Just recently I was talked into bundling cable with my internet. They promised me I would get my same rate back if I didn't want to keep the cable TV service. I called up to cancel two weeks later, and lo and behold my internet bill was $7 higher than it was just two weeks ago. I played the "I know you personally didn't raise my rate, but I am sure you can understand how could feel a little wonky if you were in my shoes" card. I got my old rate back, although with not nearly the style that Jake flashed.

Customer service representatives can go above and beyond, too. Once I called up my TV provider to find out if the bouncing logo in the screen saver ever hits the bottom right corner. I kid you not, she put me on hold while she spent five minutes trying to find an answer for me. She came back on the line to inform me that while the logo has been known to hit the top right and left corners, she had no knowledge of it hitting either bottom corner, though it was unclear as to whether it was possible.

Jake, I tip my hat to you for spreading cheer even in times of frustration, and for popping out a pretty snappy tune. As for the logo in the screen saver, don't ask me how I know it hits every corner (even bottom left) except for bottom right. And if you say you saw it happen, you are probably the same guy who says they called the Keyser Soze moment in the movie The Usual Suspects.

True

In a flurry of heavy headlines that constantly inundate our feeds, acts of good connect us back to our faith in humanity. Witnessing just one person go out of their way to make the world a better place is a powerful healing salve against apathy. It reminds us all of what we are collectively capable of creating. This is the philosophy that Upworthy wholeheartedly believes in, hence why we’re always sharing uplifting stories of people giving kindness, generosity and support to their fellow humans.

That’s also why we’re partnering with P&G, the maker of some of our favorite household products like Tide, Always and Pampers, to bring you the 2023 Acts of Good Awards, and celebrate the individuals who are giving back and strengthening their communities.

Think of it like the Oscars of kindness. Half as formal but twice as feel-good.

Besides providing the world with brands we know and trust, P&G is a company doing good acts, whether it’s supporting hygiene education, helping struggling communities gain access to basic necessities or delivering essentials for families impacted by disasters.

Keep ReadingShow less
Joy

18-year-old took her college savings and bought the restaurant where she was a dishwasher

Samantha Frye, the newest owner of Rosalie's restaurant, is proving there's more than one way to invest in your future.

Canva

There are many way to invest in your future

Eighteen year old Samantha Frye has traded college life for entrepreneurship, and she has no regrets.

Frye began working at Rosalie's Restaurant in Strasburg, Ohio at 16 as a dishwasher, working up the ranks as a kitchen prep, server, then line cook. All while working a second job, sometimes third job.

After graduating high school, Frye started college at Ohio State with plans of studying business or environmental engineering. But when she came back to work a shift at Rosalie’s for winter break, an opportunity arose—the owners had planned to sell the restaurant.
Keep ReadingShow less
Sponsored

ACUVUE launches a new campaign to inspire Gen Z to put down their phones and follow their vision

What will you create on your social media break? Share it at #MyVisionMySight.

True

If you’ve always lived in a world with social media, it can be tough to truly understand how it affects your life. One of the best ways to grasp its impact is to take a break to see what life is like without being tethered to your phone and distracted by a constant stream of notifications.

Knowing when to disconnect is becoming increasingly important as younger people are becoming aware of the adverse effects screen time can have on their eyes. According to Eyesafe Nielsen, adults are now spending 13-plus hours a day on their digital devices, a 35% increase from 2019.1. Many of us now spend more time staring at screens on a given day than we do sleeping which can impact our eye health.

Normally, you blink around 15 times per minute, however, focusing your eyes on computer screens or other digital displays have been shown to reduce your blink rate by up to 60%.2 Reduced blinking can destabilize your eyes’ tear film, causing dry, tired eyes and blurred vision.3

Keep ReadingShow less
Joy

Dog owner dressed up as dog's favorite toy and his reaction was seriously adorable

The life-sized Mr. Quackers was almost too much joy for Charlie to handle.

Charlie the golden retriever got to experience a life-sized Mr. Quackers and it was sheer joy.

The first thing you need to know about Charlie the golden retriever is that he loves Mr. Quackers.

Mr. Quackers is Charlie's stuffed yellow duck. Charlie carries him around everywhere, he loves him so.

@charliethegolden18

I always so happ to see my lil bro 😋 #dogsoftiktok #petsoftiktok #dogs #goldenretriever




Keep ReadingShow less
@Steve_Perrault/Twitter

Some moments never get old.

On November 19, 1999, a man named John Carpenter made game show history and quite possibly gave us all the greatest game show moment of all time.

Carpenter was a contestant on the very first season of “Who Wants to be a Millionaire” shot in America. Hosted by the late Regis Philbin, the quiz show featured three "lifeline" options to help them with difficult questions, the most popular being able to “Phone-a-Friend.”

Carpenter had impressively not used a single lifeline for any of his questions. That is, until question 15. The million-dollar question, to be exact.

Keep ReadingShow less

Dad knows lots of things … just not who this Taylor Swift guy is.

There are many traditional staples of fatherhood—love, support, protection, security, providing an example—but there is, of course, that other not-so-warm-and-fuzzy feeling that dads can provoke in their kids at any given moment … sheer, utter embarrassment.

Usually in a father’s humiliation tool belt is the infamous dad joke. These corny puns have been around since 2003, and let’s face it, they’ll never leave. Of course, no dad needs one to make your eyes roll. They can do that most of the time simply by being themselves.

For his well-known #Hashtags segment, Jimmy Fallon asked his “Tonight Show” audience to share “funny, weird, or embarrassing” stories about their dads. Fallon, a father himself, is no stranger to the cringeworthy power of a dad joke. In a 2020 interview with TODAY, Fallon admitted, “I’m starting to get the eye rolls now where Daddy’s not the funniest person in the world.”

Keep ReadingShow less
Health

Relationship expert shares her advice on how to 'stop an argument in its tracks'

She has the perfect question to ask once your partner gets defensive.

Therapist Lauren Consul has one trick to stop arguments before they begin.

Arguments start to take off when one partner begins to get defensive. So, therapist Lauren Consul shared her relationship-saving tip to "stop an argument in its tracks" when one partner goes into self-preservation mode.

Lauren Consul is a couples and sex therapist who’s developed a following of nearly 160,000 people on TikTok and has received over 5.4 million likes. She is an infidelity expert and hosts retreats to help people "survive and thrive" after one partner has strayed.

Keep ReadingShow less
Family

My family of 5 traveled the U.S. for nearly a year, and it cost us less than staying home

It's amazing what a little creativity and willingness to step outside the box can do.

Photo courtesy of Annie Reneau

We made countless memories during our slow travel year.

Whenever people share money-saving life hacks like living on a cruise ship or exploring the country via the #vanlife, I see comments like, "That might work for a single person or a couple, but what if you have kids?"

When our kids were 12, 8 and 4, we packed up all of our earthly belongings and spent a year living around the U.S. And no, we didn't live in a van or RV. (Nothing wrong with that life, it just wasn't for us.) We traveled from coast to coast, seeing and experiencing the vast array of gorgeous landscapes and fascinating sites America has to offer, and the best part is we did it for less than what we would have spent staying home.

Was it easy to plan and execute? Not exactly. But was it worth it? Absolutely, hands down, 100%.

Here's how we did it and what we learned.

Keep ReadingShow less