Man gets his cable bill reduced by serenading customer service with a catchy song

Do you know that guy who has never had an issue with his TV/internet provider? Neither do I. If you claim you have never had issues with your bill going up without warning, then you are either lying or you own the cable company. Jake Lawson apparently does not own a cable company, and was prepared to communicate his frustrations regarding his bill in a most creative way.

First off, Jake understands what everyone should realize. The customer service representative doesn't own the cable company either, so yelling at someone who is just trying to make a living like all of us is not the answer. Their job is hard enough as it is so give them a break. Jake gave them more than a break. He gave them a song.





This video shows Jake calling AT&T and calmly questioning his rate increase. Anticipating that he was not going to get the answer he was looking for right off the bat, he came prepared. He asked if he could share a song he wrote about his thoughts on the matter. I must commend Jake on not phoning it in on the chord progression (excellent use of major to minor on the third and fourth chords in what I would have to deem as the verse). He starts off singing "This morning I woke up to an email, from AT&T that was bothering me." He continues, "This happens every 12 months without fail, so I called up customer loyalty." He goes on to sing that he is going to switch companies if he doesn't get his old rate back. And Rebecca from AT&T made it happen.

The moral of the story is not that you need to write a song to get what you want, but as Jake will tell you, yelling and screaming isn't the answer either. Just recently I was talked into bundling cable with my internet. They promised me I would get my same rate back if I didn't want to keep the cable TV service. I called up to cancel two weeks later, and lo and behold my internet bill was $7 higher than it was just two weeks ago. I played the "I know you personally didn't raise my rate, but I am sure you can understand how could feel a little wonky if you were in my shoes" card. I got my old rate back, although with not nearly the style that Jake flashed.

Customer service representatives can go above and beyond, too. Once I called up my TV provider to find out if the bouncing logo in the screen saver ever hits the bottom right corner. I kid you not, she put me on hold while she spent five minutes trying to find an answer for me. She came back on the line to inform me that while the logo has been known to hit the top right and left corners, she had no knowledge of it hitting either bottom corner, though it was unclear as to whether it was possible.

Jake, I tip my hat to you for spreading cheer even in times of frustration, and for popping out a pretty snappy tune. As for the logo in the screen saver, don't ask me how I know it hits every corner (even bottom left) except for bottom right. And if you say you saw it happen, you are probably the same guy who says they called the Keyser Soze moment in the movie The Usual Suspects.

True

This year more than ever, many families are anticipating an empty dinner table. Shawn Kaplan lived this experience when his father passed away, leaving his mother who struggled to provide food for her two children. Shawn is now a dedicated volunteer and donor with Second Harvest Food Bank in Middle Tennessee and encourages everyone to give back this holiday season with Amazon.

Watch the full story:

Over one million people in Tennessee are at risk of hunger every day. And since the outbreak of COVID-19, Second Harvest has seen a 50% increase in need for their services. That's why Amazon is Delivering Smiles and giving back this holiday season by fulfilling hundreds of AmazonSmile Charity Lists, donating essential pantry and food items to help organizations like Second Harvest to feed those hit the hardest this year.

Visit AmazonSmile Charity Lists to donate directly to a local food bank or charity in your community, or simply shop smile.amazon.com and Amazon will donate a portion of the purchase price of eligible products to your selected charity.

Sometimes it seems like social media is too full of trolls and misinformation to justify its continued existence, but then something comes along that makes it all worth it.

Apparently, a song many of us have never heard of shot to the top of the charts in Italy in 1972 for the most intriguing reason. The song, written and performed by Adriano Celentano and is called "Prisencolinensinainciusol" which means...well, nothing. It's gibberish. In fact, the entire song is nonsense lyrics made to sound like English, and oddly, it does.

Occasionally, you can hear what sounds like a real word or phrase here and there—"eyes" and "color balls died" and "alright" a few times, for example—but it mostly just sounds like English without actually being English. It's like an auditory illusion and it does some super trippy things to your brain to listen to it.

Plus the video someone shared to go with it is fantastic. It's gone crazy viral because how could it not.

Keep Reading Show less
True

A lot of people here are like family to me," Michelle says about Bread for the City — a community nonprofit located in Washington DC that provides local residents with food, clothing, health care, social advocacy, and legal services. And since the pandemic began, the need to support organizations like Bread for the City is greater than ever, which is why Amazon is Delivering Smiles to local charities across the country this holiday season.

Watch the full story:

Amazon is giving back by fulfilling hundreds of AmazonSmile Charity Lists, and donating essential pantry and food items to help organizations like Bread for the City provide to those disproportionately impacted this year.

Visit AmazonSmile Charity Lists to donate directly to a local charity in your community, or simply shop smile.amazon.com and Amazon will donate a portion of the purchase price of eligible products to your charity of choice.
via Twins Trust / Twitter

Twins born with separate fathers are rare in the human population. Although there isn't much known about heteropaternal superfecundation — as it's known in the scientific community — a study published in The Guardian, says about one in every 400 sets of fraternal twins has different fathers.

Simon and Graeme Berney-Edwards, a gay married couple, from London, England both wanted to be the biological father of their first child.

"We couldn't decide on who would be the biological father," Simon told The Daily Mail. "Graeme said it should be me, but I said that he had just as much right as I did."

Keep Reading Show less
via Nick Hodge / Twitter and Jlhervas / Flickr

President-elect Joe Biden has sweeping plans for expanding LGBTQ rights when he takes office in January 2021. Among them, a plan to reverse Donald Trump's near ban on allowing transgender people to serve in the military.

In 2016, President Obama allowed transgender individuals to serve openly in the U.S. military and have access to gender-affirming psychological and medical care.

However, the Trump administration reversed course in 2017, when Trump dropped a surprise tweet saying the military "cannot be burdened with the tremendous medical costs and disruption that transgender in the military would entail."

Keep Reading Show less