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Quick thinking waitress worried that a boy was being abused, so she flashed him a secret note

It took her multiple attempts to get through to the frightened boy.

heroes, heroism, everyday hero, bravery, child abuse, kids, parenting, crime, police, heartwarming, rescue
via WFTV
Quick thinking waitress had a gut feeling a boy was being abused. So she gave him a sign.

Everyday acts of heroism and bravery aren't always easy. They take quick-thinking, an ability to assess a dangerous situation, and courage to act on a gut instinct that might be wrong; or worse, might put you in danger. And then of course there's the bystander effect, a theory in social psychology wherein individuals tell themselves that someone else will help, someone more qualified and prepared to handle this situation will step in.

To overcome our human nature, nerves, self-preservation, and psychology in order to step in to help is truly a remarkable feat. And yet it happens every day, and never fails to inspire us when such stories make headlines.

Server Flavaine Carvalho was waiting on her last table of the night at Mrs. Potatohead's, a family restaurant in Orlando, Florida when she noticed something peculiar.

The parents of an 11-year-old boy were ordering food but told her that the child would be having his dinner later that night at home. She glanced at the boy who was wearing a hoodie, glasses, and a face mask and noticed a scratch between his eyes.

A closer look revealed a bruise on his temple.

So Carvalho walked away from the table and wrote a note that said, "Do you need help?" and showed it to the boy from an angle where his parents couldn't see.

heroes, heroism, everyday hero, bravery, child abuse, kids, parenting, crime, police, heartwarming, rescueMrs. Potatohead's restaurant in Orlando, Florida. The child was sitting at a table like these when Carvalho noticed him.Facebook

The boy shook his head, no. But the waitress didn't give up, her gut was telling her something wasn't right. "I knew it that he was afraid," she said.

Her instincts were on the right track. Unexplained injuries on a child, and a parents' attempt at hiding or disguising them, are a big red flag for child abuse.

Carvalho made two more attempts until the boy nodded yes.

The server then called the owner of the restaurant to let her know that she was going to call the police on the boy's parents. It was a bold move with very little information to go on, but one that Carvalho knew was right in her heart. She knew she wouldn't be able to live with herself if she didn't speak up in that moment.

The police arrived and arrested the boy's stepfather on one count of third-degree child abuse. His mother Kristen Swann was arrested with two counts of child neglect.

A four-year-old girl was later taken from the family by authorities. They say she showed no signs of abuse.

Detectives spoke with the boy and learned his parents frequently withheld food from him as a form of punishment. He was 20 pounds underweight. After searching his body, they discovered that he was nearly covered in bruises.

His father had recently beat him with a broomstick and back scratcher. The man, Timothy Lee Wilson, received a life sentence in 2022. The boy's mother was also convicted on her charges of child neglect.

heroes, heroism, everyday hero, bravery, child abuse, kids, parenting, crime, police, heartwarming, rescueThe parents were taken into custody thanks to the waitress' heroic actions via Orlando PD

The boy told detectives that he was once hung upside down from his ankles in a door frame by his father and had been restrained by being strapped to a furniture dolly.

"To be honest what this child had gone through was torture," Detective Erin Lawler said. "There was no justification for it in any realm of the world. I'm a mother and seeing what that 11-year-old had to go through, it shocks your soul."

Carvalho's quick thinking and bravery may have saved the lives of two children.

"This could have been a homicide situation if she had not have intervened," Orlando Police Chief Orlando Rolon said.

"The lesson here for all of us is to recognize when we see something that isn't right to act on it… This saved the life of a child," he added.

The restaurant's owner, Rafaela Cabede, hopes that Carvalho's bravery inspires others to look out for signs of abuse as well. It's so difficult and important for adults to understand the warning signs for child abuse, as it's often difficult or impossible for children to speak up for themselves in these situations.

heroes, heroism, everyday hero, bravery, child abuse, kids, parenting, crime, police, heartwarming, rescueIt's not always obvious when kids need help, so we have to look carefully. Photo by Luke Pennystan on Unsplash

Visible bruises, withdrawn behavior, and limited contact with the outside world are key warning signals. With about one in seven U.S. children tragically suffering some form of abuse, all adults need to be on the lookout for the signs.

"We understand that this has to encourage other people that when you see something, say something," Cabede said. "We know when we see a situation that is wrong, we know what's the right thing to do. We know that speaking up is the right thing to do. But it takes more than acknowledging it. It takes courage.

This article originally appeared four years ago. It has been updated.

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An entrepreneurial Ph.D candidate sheds light on how technology helps her grow her small business

https://www.pitasplanters.com

Pita and David in front of their mobile plant shop

True

If there is a positive connection between mental health and caring for plants, Lupita Ríos is determined to make it her life’s work to share it with the world.

Ríos owns Dallas-based Pita’s Planters, a small business offering handmade planters, vases, art, bouquet preservation. Her love of vegetation can be traced back to where she spent her childhood—in the jungles of Guatemala—but it wasn’t until Ríos began struggling with panic attacks after college that she realized how healing plants can be.

During a particularly anxious period in her life, the only thing that brought her comfort was a plant she’d inherited from a co-worker. “Every day I would come into work and see some new growth or a new little leaf, and I would just feel so excited … it was like this little seed of light for me during a time when I was not feeling much joy,” said Ríos.

Pita in her plant shop https://www.pitasplanters.com

So she did what made sense: she kept growing plants, eventually learning how to create pots from recycled materials. During the pandemic, she and her husband opened a mobile plant store, which allowed her to share her passion with people in the community. What began as a meditative hobby quickly turned into a booming business, and Ríos, who is also working towards a Ph.D in Neuroscience, found herself overwhelmed with the things that come with being a small business owner (like keeping up with voice messages!).

“I learn as I go,” said Ríos, mentioning that one of the rookie decisions she made as a first-time business owner was to list her cell phone number under the business as the official contact number. “I quickly learned that was not a good idea! I got calls from customers left and right because the business grew so quickly.”

A friend suggested leveraging technology to keep Ríos’ sanity intact. She enrolled in Verizon Small Business Digital Ready, a free online program that offers small businesses nationwide access to over 50 expert courses and grant funding opportunities. The program includes resources created by small business owners for small business owners, covering topics such as marketing, financial planning, social media management, and more. For Ríos, this was the answer to juggling school and business without dropping any balls while the business continues to grow.

Taking control of her mobile plan was the first step in streamlining—and leveling up!—the business. Verizon’s My Biz Plan allowed her select and pay for only what she needed the One Talk App allowed her to reclaim her cell phone for personal use, and Verizon Business Assistant, a GenAI-powered text messaging solution , has been an enormous time-saver. Verizon Business’ 2025 State of Small Business Survey revealed 38% of SMBs are currently using AI–Lupita is one of many using it to help. Instead of spending precious time replying to every DM inquiring about the hours of her shop or troubleshooting a repotted plant’s wilting leaves, business owners like Ríos can set up, customize, and train a virtual assistant to field these questions.

“I didn't even realize I needed this in my life, but Verizon was like, we work with a lot of small businesses and we have a lot of tools that help set your business up so that I can focus on the products, on the marketing, on everything else. And I know that Verizon's got me covered in other ways where I don't have to think about it so much. It is so nice to have someone looking out for you and saying, ‘Yeah, you're busy. We got you covered here. We can take care of this."’

Verizon is committed to reaching one million small businesses with the resources they need to be successful by 2030—with over 450,000 small businesses like Pita’s Planters already using Digital Ready to help their businesses thrive.

Pita and David at their brick and mortar shophttps://www.pitasplanters.com

As for Ríos’ plans for after she receives her doctorate in Neuroscience? She wants to become a professor and continue growing her plant business.“Honestly, there’s nothing quite like having someone walk in who says they’ve never owned a plant before,” said Ríos. “Let me start your plant journey…within a few weeks, you’ll have a jungle in your house.”

Do you own a small business? Verizon offers over $1M in small business grants every year! Complete an application for the Verizon Small Business Digital Readyportal between May 1, 2025, and 11:59 pm PT on June 30, 2025, to be eligible for the application process for a $10,000 grant consideration.

Pets

Crows are incredibly smart. Here’s how to make friends with one in four easy steps.

"They are loyal friends and have brought much joy into my life."

via Krari The Crow/YouTube

How to befriend a crow.

When it comes to keeping birds as pets, people usually think about parrots or canaries. Nobody ever considers having a crow. But research has shown that crows are incredibly clever, curious, and self-aware. They recognize the faces of people they like or don’t like, have the ability to use tools, and can even mimic human speech. Looking to experience the magic of crows yourself? A YouTube user named Alexandra from Germany made a video on how you can befriend the crows in your neighborhood in four easy steps. All it takes is “some food and some patience."

Over eight years ago, Alexandra made friends with a crow named Krari. Krari and her friends visit her regularly and are considered part of the family. They also bring their "little ones" to Alexandra's house to chill as well. "They come here to get food, to play, or just hang out with me and relax," Alexandra says in an introductory video on her YouTube page.

How to make friends with a crow in four steps

1. Find a pair of crows

Crows tend to live in areas populated by humans, so chances are there are crows in your neighborhood. The best place to start is to find a pair with a fixed territory that you see on a regular basis. That way, you're cultivating a relationship with the same animal day after day, and you can "slowly get to know each other."

2. Offer food

Crows will eat just about anything, from insects to invertebrates to meat. They also enjoy nuts, worms, and vegetables. If you offer the food in the same place at the same time of day, you'll establish a routine. Then, the crow may come by regularly to see if you have anything tasty to eat.

3. Be mindful

When interacting with the crow, make sure they aren't anxious or displaying signs that they are prepared to fly away at any moment. Approach the birds with an open, indirect gaze so as not to cause alarm. Sit quietly while you wait for the bird to approach and avoid quick movements.

4. Let the birds come to you

This requires patience. The crow will be shy at first, but they know you better than you think. They will remember your face and your kindness. Give them a chance to observe you and earn your trust.

A the end of the video, Alexandra reminds everyone that while we should make friends with crows, they are supposed to live free in the skies and not be stuck in a cage. "I hope this helps you build a relationship with these fascinating birds," Alexandra concludes her video. "They are loyal friends and have brought much joy into my life. Please let birds have their freedom. They do not belong in homes or other forms of captivity. Thank you."


- YouTubewww.youtube.com

If you succeeded in befriending a feathered genius, tell your new crow friend we say hi!

This article originally appeared three years ago.

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The 90-10 rule can be the difference between having a life that's hard or joyous

What do we really control in our lives?

via Canva/Photos

A woman is both happy and angry.

There is a psychological concept known as the illusion of control, which states that people believe they have greater control over the events in their lives than they do. If you think about it, a lot of our lives are controlled by chance, whether it's our genetics, the families we were born into, the time and place where we were born, and chance encounters that change the trajectory of our lives, such as the moment we met our spouse or someone with a job opportunity.

People who have it good are more likely to attribute their good fortunes to their effort, while those who are having difficulty getting by are more likely to blame bad luck. No matter how we delude ourselves, one thing is certain: many situations we find ourselves in throughout life are out of our control, and our real power lies in our ability to react.

Knowing how to react to situations beyond our control is the crux of the 90-10 rule.



What is the 90-10 rule?

The 90-10 rule, attributed to Stephen Covey in the bestseller “7 Habits of Highly Effective People,” states that 10% of life is made up of what happens to you, and 90% is decided by how you react.

People often explain the 90-10 rule by sharing a story of a mishap at breakfast.

You are having breakfast in business attire and your young daughter spills coffee on your shirt. You reprimand her and your spouse for putting the cup of coffee too close to the table's ledge. Your daughter gets upset and misses her school bus. So you have to drive her to school, and because you’re speeding, you get a $180 ticket. You arrive at work late and the day spirals from there. When you get home from work, you have an annoyed wife and child.

Why did you have a bad day?

A) Did the coffee cause it?

B) Did your daughter cause it?

C) Did the policeman cause it?

D) Did you cause it?

The answer is "D".

In an alternative universe, the coffee spills on your shirt, and you forgive your daughter. You change your shirt, your daughter makes the bus, and you get to work five minutes early. Now, instead of having a day that spiraled out of control, taking a moment to see the spilled coffee as an accident changed the entire day.

What happens when people skillfully respond to events out of their control over a long period? Their lives will be completely different than if they chose to take things out of their control personally.



Here are 3 ways to apply the 90-10 rule. The key is not to take minor inconveniences personally.

1. If someone says something negative about you, do not be a sponge. Let the attack roll off like water off a duck's back. You do not have to let the negative comments affect you.

2. If someone cuts you off in traffic, don’t take it personally; who cares if you get to work 10 seconds later? There's no point in letting it ruin your day.

3. If you get to the airport and find out your flight is delayed, don’t get mad at the person working at the ticket counter. It’s beyond their control. The plane will arrive at some point, whether you get worked up or not.

Remember, you can’t control everything, but you can choose how you react to minor annoyances. Choose to respond in a skillful, thoughtful manner without taking things seriously, and you can quickly get past the minor annoyances without causing the adverse ripple effect that can ruin your entire day.

This article originally appeared last year.

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People applaud brother for 'blowing up at sister' over the name she chose for her baby

"I told her that the name was completely unacceptable, and I was shocked that she chose it."

via Canva/Photos

A brother and sister in a disagreement.

The name your parents choose for you can significantly impact your life. Whether it’s how you’re treated in school and by peers, your professional prospects, or how well you do in the dating arena. A name is nothing to joke about. That’s why an uncle-to-be is mad at his sister. He thinks she isn’t taking naming her unborn daughter seriously and fears it will have dire consequences for the girl in the future.

What started as a funny joke between the brother (a biology student) and his sister (a nurse) has become a bone of contention between the siblings. It all started when the brother sent his sister a humorous list of potential names for his niece based on medical terms.

“I knew she was struggling, so in addition to the $900 wooden crib on her list that I got for her, I gave her a list of (obviously) joke baby names. We have a really close relationship, and it was in line with both our senses of humor,” the brother wrote on Reddit's AITA forum.

“She's a nurse, and I'm a biology student, so all the names were medications, infections, unpleasant animals, etc., that all sound like lovely girls' names out of context,” he continued. “Some of them were a little bit obscure, sure, but I included some obvious ones like ‘Viagra’ and ‘Hernia’ for good measure.

baby, newborn, baby name, baby crib, sleeping baby, birth, A newborn baby sleeping.via Canva/Photos

The problem was that the sister liked one of the names and plans on giving it to her daughter. “Malassezia. The baby's name is Malassezia. One of the names on my joke list. Outside of the immediate issues (nearly impossible to pronounce on the first try, the ‘ass’ smack dab it the middle of it, the first syllable being mal-, literally meaning bad or evil), it's also the name of a very common fungal infection,” he wrote. “One that my sister and I are both genetically predisposed to. One that we've both had multiple times throughout our lives. Her daughter will almost certainly catch it at some time!” The brother told his sister that the name is “completely unacceptable.”

What is Malassezia?

According to the Cleveland Clinic, Malassezia occurs when “yeast that occurs as part of your skin’s natural flora multiplies and infects the hair follicles,” the website reads. “The condition causes itchy pimples to form on your face, scalp and upper body. Healthcare providers treat this fungal infection with topical and systemic antifungal medications.”

The mother completely understands the downside of the name but insists that “it's so obscure that no one will ever think twice about it.” The mother-to-be simply likes the sound of the name. Unsure of what to do, the brother posted the story on Reddit to see if he was in the wrong.

birth certificate, baby name, baby footprint, baby hospital, doctorA doctor taking the baby's footprint.via Canva/Photos

The vast majority of the commenters thought he was totally right to demand the baby’s name be changed.

"I share your frustration, and you're looking out for your niece. While your sis is right that it's her parental right, you're not stepping out of line -- you're family and you're cautioning her,” one commenter wrote. "Tell [the father] so he can veto it,” another commenter added. “Also, how is your sister not thinking about the embarrassment that is going to come with this name? The doctors at every baby appointment will know. I wouldn't be surprised if doctors and nurses giggle when they see her chart. And when she's in school, kids will likely find out what her name means and bully her. Tell your sister to think about her daughter's future. She's thinking too much about her feelings and not thinking about her daughter who would have to live with that name."

One commenter broke the name into chunks and found it has multiple meanings. “Mal = bad + ass = bad ass. So we have the nickname. Now Ezia - Hebrew for elegance? e-Zia as in electronic aunt (Italian?) or electric cottage/home/campervan (Pueblo?),” they wrote.

The only people who thought the brother was wrong were those who believed his sister was pulling a fast one on him. “You gave a joke name list and seem unable to tell she's joking back,” they wrote.

Ultimately, just about everyone agrees that the brother was right to speak up. Names matter, and kids have to live with them their entire lives. Hopefully, his sister takes the hint before her daughter has a name better suited to a microscope slide than a birth certificate.

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Grandpa makes a compelling case for no unannounced visits from grandparents

"…some of us might be crossing that line a little bit.”

@legacyofagrandpa/Instagram

Why that surprise visit might not be the gift you're hoping to bestow.

It’s a bittersweet situation for many adults—you live close enough to your own parents that grandma and grandpa can help out with the kids from time to time. On the one hand, you’ve got the luxury of a village at your disposal. Holidays are a cinch. Yay. But with that close proximity also comes blurry boundaries, which can take on the form of “surprise” grandparent visits during the most inopportune times.

Which brings us to the question: should grandparents be able to drop by unannounced in the first place? If you ask grandfather of two Rick Cognata, who regularly posts grandparent related content on his "Legacy Of A Grandpa" Instagram account, you’ll get a pretty definitive answer.

In a recent video, Cognata shared why making a call first might be a better move, explaining how well it works for his own kids.

“I am on my way to my daughter’s house and guess what? I called first,” Cognata began. “I said, ‘Hey, do you mind if I come over? I’m missing them. I just want to pop over. I’ll bring some food, whatever.’”

While this time Cognata's daughter gave the okay, in the past she’s also told him “No Dad, today is not a good day.” And offering up this bit of autonomy can make all the difference in a grandparent-parent dynamic. Though Cognata shared that it’s not quite the norm.

“I see a lot with my friends that this presents a problem with ... us grandparents ... that just pop over. Like, ‘This is my kid, they live around the corner from me, I will pop over when I want. My parents did it to me and I do it to them.’”

Photo credit: Canva

Cognata concluded by saying that of course, the drop in policy will differ from family to family, but in his own observation, “I hear a lot of my friends’ children saying, ‘I wish they would call.’”

“So that’s all I’m saying ... some of us might be crossing that line a little bit.”

By and large, folks generally seemed to agree with Cognata’s stance.

“Totally agree it’s called respect as our children are now adults themselves. ❤️

“🙌 I ALWAYS make contact first. They are a separate family unit to us and have their own life and routines. This has to be respected 🙌❤️🙌❤️🙌”

“Agreed! Your kids are now your friends and they deserve your respect. Not everyone is up for company ( family) at any given time. They need to have their own space and decide when the timing is right. I expect the same from them. It works beautifully that way! ❤️”

Still, others felt the rule to be unnecessary.

“It’s sad that family can’t pop over like it was when I grew up. But once an adult child gets married we have to respect how they want to live.”

“When I was younger and into my early married life, we would pop over to people's houses all the time. I think it's a southern thing.”

Photo credit: Canva

Whether or not you totally agree with Cognata’s opinion on this particular topic, it’s easy to see how it brings up a broader shift in how we approach family dynamics. Terms like “boundaries” certainly weren’t as mainstream when we (or our parents) were growing up, and it’s still relatively new territory for everyone. That’s why having open conversations, even online ones, can be pivotal for gaining perspective and possibly finding an approach that’s a win win for everyone.

By the way, Cognata has all kinds of grandparent-related discussions on his Instagram, which you can find here.

This article originally appeared in March

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Woman with unfortunate initials upset she can never wear monogrammed clothing

Some other folks responded that they have it worse.

via Canva/Photos

A woman who is frustrated with her name.

It’s fair to blame parents if they give their child a name and the initials spell out something unseemly or embarrassing. They should have considered this before giving the child the name. However, you can’t blame someone with funny initials after getting married because no one will reject the love of their life for having a last name that starts with the wrong letter.

A woman shared that she can’t stand her initials because she can’t wear monogrammed clothing. "[My initials] are the bane of my existence, and I can never have traditional monogramming (first, last, middle) without it being a sandwich." Yes, her initials, in the traditional monogram form, are BLT. They are a tasty option for lunch but probably not something you’d want on a fancy necklace or bathrobe. She also refuses to eat the sandwich. "Raw tomatoes are disgusting to me personally,” she adds.

Why is it that in traditional monogram form, a married woman’s initials are different than if she was writing them first, middle, and last? “A monogrammed gift for a woman should include her first, middle, and last initial or, if she is married, her first, maiden name, and married name initials. Traditionally, a woman's monogram is presented in first, last, and middle initial order,” The Monogram merchant writes.

For example, Jacqueline Bouvier Kennedy would have a traditional monogram of JKB.



Some commenters shared their initials, and many were worse than BLT.

"My friend's is AIDS, so dont worry, i remember in secondary school having to sew our initials on pillows for home economics. I felt bad for her."

"I’m D.M.B. - all I’m missing is the U."

"Mine are TB.... just as unappealing haha."

"My initials are BS, so don't feel bad. I get cracked on all the time."

"Hubs initials are ET. Cue 'ET phone home,' circa the '80s from all his so called friends at work."



"My initials are RAD, lol."

"I knew a girl with the initials PMS, I think food is better than that."

"Mine happen to spell 'ELF', and I hated it as a kid. Now I embrace it, lol."

"My brother’s are R.A.T. He kinda embraced it, an animal lover and all."

"I'm APE lol."



It was once believed that having unfortunate initials meant more than suffering the occasional embarrassment—they could take years off your life. In 1999, a study found that men with positive initials, such as WOW or JOY, lived 4.5 years longer than those with neutral initials, while those with negative initials, such as DIE or ROT, died 2.8 years later.

The idea was that people with negative initials subconsciously think less of themselves, which could lead to an unhealthy lifestyle compared to someone with positive initials. However, six years later, that study was debunked by a subsequent study that found there is “no persuasive biological theory of how longevity should be significantly affected by initials."

Pamela Redmond Satran, author of "Baby Names Now," says we should still consider initials when naming children.

"Every conventional naming book gives the guideline, 'Don't forget to look at the initials,'" Satran said, according to CBS News. "Even if the second study contradicts the first, and having bad initials is not going to shorten your life span, it could make what there is of your life less pleasant. And who wants to foist that on innocent children?"

This article originally appeared in January.

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