Flying is a little scary even during the best of times. While statistically extremely safe compared to driving and other forms of transportation, lots of us feel extra anxious and vulnerable so high off the ground and with so little control over what happens. Add in stories over the past few years about planes malfunctioning and rising questions about the reputation of Boeing, a leading name in aircraft manufacturing, and anxiety is at a high. Some estimates say about 25 million adults suffer from a legitimate phobia of flying, and even if you're not one of them, I'd be willing to bet you grip the armrest extra tight when your plane hits some unexpected turbulence!

Matters weren't helped with two tragic, high-profile plane crashes on U.S. soil in the past couple of days. With nerves running high on regularly scheduled flights over the world, one pilot is going viral for his thoughtful response to shaken passengers.

Captain Jeffrey Collins on American Airlines Flight 1044 got on the PA for his usual pre-flight spiel, and quickly took a detour.

A TikTok user and passenger on the plane, Leighton Mixon, was able to capture most of the announcement on camera. Whereas pilots usually give you a quick update on the weather and let you know if things are on schedule, Collins decided to briefly speak from the heart just three days after a fatal midair collision in Washington, D.C. captured headlines — also involving an American Airlines flight.

"[Some of you] may be fearful about flying and that's certainly understandable," the pilot began. "But just please know that my first officer and our flight attendants and myself place your safety and responsibility of carrying you to Miami, to your to families or vacations or your meetings, on the highest level. I have no higher calling than carefully, professionally transporting you today."

"So with that, relax and enjoy."

Mixon, who filmed the event, told Today that everywhere he went in the airport that day, people were talking about the recent crash, and there was a dark fog hanging over everyone he met. "The airport just felt a little quieter. It felt a little somber." The pilot's announcement, while seemingly simple, meant the world to many of the nervous passengers aboard the flight.

“It was like every fear and anxiety I had, it felt like he was speaking to me, like, it literally felt like he was speaking directly to me. I looked around, and it was like every single person on this flight needed to hear that. I think every single person needs to hear this. It was just kind of magic," said Mixon. “I looked up, and I don’t think I saw a dry eye on the plane.”

The video touched the hearts of plenty of people not onboard Flight 1044, as well, racking up a staggering 11 million views. Responses poured in as people were so grateful for the pilot's reassuring words.

Thousands of planes fly successfully worldwide every day, but that doesn't always assuage fears. Photo by Kenny Eliason on Unsplash

"'I have no higher calling' is POETRY," wrote one user

"This is the PERFECT response to this tragedy. So professional, empathetic and calm. So thankful for pilots like this," said another.

"His voice sounds like it broke when he said he had no higher calling 🥺 his heart is so so heavy," someone chimed in.

"Pilots are really some amazing people. To take on that responsibility, of having so many souls in their hands, has got to be a tremendous amount of pressure," another user added.

Flight attendants and other flight professionals also commented on the video and explained that crews all over the country and world were taking similar measures to reassure passengers, even as their own hearts were heavy and scared. Skye Bolton, a flight attendant with American Airlines, said: "All of our pilots did that yesterday.. my pilot took the extra time to brief us yesterday to make sure we were all okay to work and made a beautiful announcement to the passengers once they were on. ... They care for not only us but for you. Y’all [are] why we fly and we know everyone was scared and worried."

One of the most comforting things when you're flying is remembering that the pilots are human beings.

Of course they take landing the plane safely seriously—they're on it, too, and they want to get home and see their own families at the end of the day. But we don't really see or hear from them very often and so it's easy to forget.

Beyond that, pilots take the responsibility they have extraordinarily seriously. The Air Line Pilots Associated features a code of ethics their pilots abide by, including, "If disaster should strike, they will take whatever action they deem necessary to protect the lives of their passengers and crew."

Airports and airplanes are stressful, anxious places that can sometimes bring out the worst behavior in people, but count me as someone who hopes commercial airplanes never go full autopilot. Knowing there's a highly-trained flight crew onboard that cares deeply about keeping everyone safe makes a world of difference. Kudos to this pilot for taking a minute to remind all of us.