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I spent a day asking people what makes them mad. Their answers were eye-opening.

We're all more alike than we think.

“Hey, my name is Pen. I’ve been traveling around the Bay Area asking people what makes them mad and what they’re doing to fix it. May I interview you?”

I recited this phrase, or some variation thereof, so many times on Wednesday Nov. 11, 2015, it started to lose meaning. Twelve hours of riding around on public transportation asking the same question to people — and even more time asking it to myself. It reminded me of that one day I said the word "spoon" a million times and ended up thinking: Why in the hell did they call it that in the first place? What does it really mean? What does it all really mean!?!

At one point, I got mad at the question. At another point, I got angry with the premise of the project I was working on.


These are some of the folks I met. All photos by Pen Harshaw, used with permission.

The distance traveled pissed me off. The time it took to conduct the interviews annoyed me. The technology I was using made me frustrated a couple of times. And the people who wouldn’t speak to me — especially those who shut me down before I could fully state the aforementioned phrase — gave me the greatest inspiration to be mad.

This project started out of genuine curiosity. I wanted to know what makes people mad and what could be done to fix it?

Prior to pestering people on public transportation, I posed a question to myself.

I don’t like injustice, police brutality, lack of resources in "third world countries," the term "third world country," student loans — oh man, do I despise those! I don’t like when people put recycling in the trash, I hate prisons, and I’m disgusted by slavery. The line at the DMV perturbs me. Speaking of lines: my receding hairline? I’m not a fan. Oh, and when the toilet seat doesn’t stay up as I’m taking a piss — it makes me want to shake my fist at the sky.

I hate it when people are mean to each other for no reason at all. C’mon, we already have to deal with systems of oppression and glitchy technology, and then you run into a rude person on the subway who just needs to let their anger out on someone — and you happen to be that someone. That’s uncalled for.

These are all things that could make me mad, but I choose not to let them. I’ve read articles about happiness being a choice, and I believe that anger is a choice as well. Instead of getting mad, I get motivated. I choose to take that energy and use it to change the situation. If I can’t change it, I don’t trip.

So, that line at the DMV, the glitchy technology, and that vanishing hairline — I let those be. But the institution of prison, student loans, and the rude person on the train — I fight those with my words.

After gaining this understanding about myself, though, I wanted to know: What makes other people angry? I wanted to travel Bay Area public transportation for 12 hours interviewing people about human concerns and resolutions. I wanted to listen to them.

So that's what I did.

At the end of the daylong experiment, I sat in the Chipotle up the block from the Ferry Building on Market Street in San Francisco, filing my final interviews.

The results:

A 15-year-old African-American boy blew my mind when he said that some black people make him mad — “the ghetto ones.”

A cab driver from Pittsburgh caught me off guard when he candidly let me know that self-medicating was the solution to his anger.

Tom, the cab driver, told me: "I try not to get too mad lately. I try to think positive, stay positive, and have good thoughts. Sometimes I still get mad, but I try not to focus on it. If do get mad, it’s at pain; my body hurts a lot, but it’s getting better."

A 79-year-old French woman waiting at a bus stop in Richmond explained that she lives by herself and doesn’t get mad at herself; hence, she is happy. And I believe her.

And then there was 26-year-old Tommy Cross who explained, on his way to work, that the lack of opportunities for those who need them most is what pisses him off.

Tommy works in education, he told me, where he combats this struggle every day.

In the end, I conducted 28 interviews on the record, and many others off the record.

But the folks I spoke to in person were only part of the story. People all over the world also responded to my initial Medium post with vivid, sometimes emotional, accounts of what makes them mad, from drivers failing to stop for the disabled to the ugly fissures in Silicon Valley.

Some wrote about feeling powerless; others condemned senseless acts of violence. One woman opened up about the danger she faces taking public transportation at night.

There were a lot that I did not see coming: war in Yemen and pigeons in the Mission.

Two teens named Hoods and Jetz told me that pebbles in the street make them mad; they can deal with the unwarranted filming and scooter kids, but the pebbles — there’s nothing they can do about those.

Adyson is 16. What makes him mad? "When they say stuff without thinking and when they want attention! It’s aggravating. It gets me really mad. C’mon man, you’re embarrassing yourself!"

I was humbled by Reese, a 31-year-old musician and audio engineer, who told me that he gets upset when people aren’t chasing their true purpose, their dream — a selfless concern if I’ve ever heard one.

I laughed at the fact that just about every person between the ages of 15 and 32 said they don’t like liars, posers, misconceptions of the truth, or stereotypes.

I laughed because that’s the “digital native” generation — a group that has seen massive amounts of lies and misinformation from individuals and institutions come across their computer screens, phones, and televisions since they were born.

William, age 37, told me that liars made him mad. "Just a bunch of liars  —  lying. I don’t like it."

Being a product of that generation, I understand. When I turned their responses around, asking them if they ever lie or cheat, every single person admitted to the same offenses.

I understand this too. I tell a lie every now and then. I’m not proud of it, but I’m human.

And in the end, that’s what this project brought to light: We’re all human. With human concerns. And human reactions.

While approaching people at random, I noticed something: Most people’s first instinct was to acknowledge the anger caused by the actions of other humans. This was surprising — I had expected people to name some of the bigger, overarching problems facing our society today: income inequality, San Francisco’s tech bubble, police brutality, public transportation, the city’s housing crisis.

But instead, a large majority of folks commented on their relationships, their emotions, and their feelings. More often than not, people told me about being lied to or betrayed by a trusted “friend.” A number of people in customer service roles discussed “how to deal with people.”

There was the woman who didn’t like when people litter.

There was the guy who didn’t like people talking behind his back.

There was Kathy, who gets annoyed by the homeless folks who camp out in her coffee shop:

And Carlos, who gets mad when people ask him where the bathroom is.

The skater kids were mad at the scooter kids; other teens were frustrated by people who don’t listen, people who don’t pay attention, fake people.

The common thread was that we get angry about how people treat people.

People. That’s the root of other people’s anger. So what are people going to do about it? That’s a question for all of us.

Heroes

Instacart delivery driver trusted her gut instinct and ended up saving a customer's life

"You're supposed to take a picture and leave, and I could not just leave."

Jessica Higgs had a sense that something wasn't right at a customer's house and her action saved his life.

One the more mysterious aspects of being human is our sense of intuition. This "sixth sense" isn't something we can see or measure, but many people have experienced it in some form or fashion. Maybe it comes as a strong feeling that something isn't right, or that we or someone else should or shouldn't do something. It can be hard to read—not every feeling we get is truly our intuition—but there are plenty of examples of people trusting their instincts and being glad they did.

One such story has gone viral on TikTok. Jessica Higgs, a mom who works as an Instacart grocery delivery person, shared a story in an emotional video that illustrates the importance of listening to that inner voice when it prompts you to make sure someone is OK.

"I just want to start this off by saying if you see something, say something," Higgs said.

Animated GIFGiphy

She explained how she had done an Instacart order the previous day for a daughter who was ordering for her older dad who couldn't shop for himself. She said she was going the extra mile like she always does for her customers, and that the daughter told her to just drop the groceries on the porch and he'd get them. That's what Higgs would usually do.

"I get there and something was telling me no, you gotta help this man out," she said. "He came out, and I was like OK let me help you, and I got the groceries. You're not supposed to go into someone's house, but I used my judgment and I brought the groceries inside and put them down wherever he wanted me to put them down. You're not supposed to, but I did. And you're supposed to just take a picture and leave, and I could not just leave."



@jessicahiggs3

@Instacart #28DaysOfEucerin #fyp



Higgs noticed that the man looked really sick and she was really concerned. A voice in her head said, "You gotta say something. You gotta say something, Jess." Rather than mark the order as complete, she messaged the man's daughter and told her that it was really unprofessional to say something like this, but she felt like her dad wasn't doing well. "There's a propane tank in there," she told the woman. "I was in there maybe five feet and I got dizzy. There's got to be a leak. He might not be doing good because of this leak."

The woman said she would send her son over to check it out and Higgs left. The woman changed her tip from $14 to $100, which Higgs appreciated, but the message she sent her the next morning was a much greater reward for her going the extra mile.

"Thank you so much, once my son went to check on my dad it turned out it was definitely leaking," she wrote. "You definitely saved my dad and my younger son's life!!!"

Through tears, Higgs said, "I'm just an Instacart worker, but if you see something, say something. I did and I'm so happy I did."

Higgs' TikTok has been viewed more than 15 million times and has been shared widely on social media. It has also attracted the attention of big companies.

Royal Caribbean Cruises shared a TikTok video of its own praising Higgs for her heroic act and offering her and her family a seven-day cruise anywhere in the world. "Cause even heroes need a vacation," the company wrote.



@royalcaribbean

Stitch with @jessicahiggs3 - cause even heroes need a vacation. Thanks @captaincruiseguy



Old Navy connected with her and arranged a shopping spree where she got to model several new outfits. People Magazine commented, "You’re literally a HERO! Good job trusting your instincts. 💕" Even TikTok itself wrote, "You are amazing ❤️thank you for sharing this with all of us."

Lots of commenters also pointed out that she's not "just an Instacart worker." Her work is important, she's providing a needed service and any job done in a spirit of helping others should not be minimized. If she hadn't been there doing her job well, that man may not be here. Never underestimate the difference each of us can make by the simple act of looking out for one another, friend and stranger alike.

Higgs' heartfelt story touched millions, and she's being rightly rewarded for listening to her heart and going out of her way to help someone. Gotta love seeing good things come to people doing good. Well done, Jessica Higgs.

This article originally appeared three years ago.

Credit: Wikicommons and Credit: European Union, Copernicus Sentinel-2 imagery

The Pasterze Glacier in a 1900 postcard and in March 2025

125 years ago, the Pasterze glacier in the Austria's Eastern Alps was postcard perfect: Snowy peaks. Windswept valleys. Ruddy-cheeked mountain children in lederhosen playing "Edelweiss" on the flugelhorn.

But a lot has changed since 1900. Much of it has changed for the better. We've eradicated smallpox, Hitler is dead, and the song "Billie Jean" exists now. On the downside, the Earth has gotten hotter. A lot hotter. From June 2023 to May 2024 each month was the hottest ever recorded in the planet's history. July 2023 was the planet's hottest month — ever. Unsurprisingly, man-made climate change has wreaked havoc on the planet's glaciers — including the Pasterze, which is Austria's largest. Just how much havoc are we talking about? Well, this is how the Pasterze Glacier looked in a 1900 postcard:

Pasterze, Pasterze Glacier, climate change, weather, glacierThe Pasterze Glacier in a 1900 postcardImage via Wikicommons


And this is how it looks now in March 2025:

Pasterze Glacier, Pasterze, Austria, climate change, alps, Eastern AlpsWhat's left of the Pasterze GlacierEuropean Union, Copernicus Sentinel-2 imagery

First measured in 1851, the glacier lost half of its mass between that year and 2008. A marker placed in 1985 shows where the edge of the glacier reached just 40 years ago. You can still see the ice sheet, but just barely, way off in the distance. In between is ... a big, muddy lake. The view from the glacial foot marker from 1995 — 10 years later — isn't much more encouraging. Even in just one year, 2015, the glacier lost an astounding amount of mass — 177 feet, by some estimates.

Overall, it is estimated that the glacier has retracted by 980 feet since the park first opened in 1963.

Ice continues to melt daily, and while the dripping makes for a good photo, it's unfortunate news for planet Earth. Glacial melting is one of the three primary causes of sea-level rise. Pasterze is still technically the largest glacier in Austria and the Eastern Alps at approximately 6.2 miles. And even in its reduced form, Pasterze remains a significant tourist destination.


- YouTubewww.youtube.com


According to a European Environment Agency report, the average temperature in the Alps has increased 2 degrees Celsius in the last 100 years — double the global average. It's not unreasonable to assume that that's why this mountain hut has been abandoned by the flugelhorn-playing children who once probably lived in it.

Is there anything we can do to stop the Pasterze Glacier from disappearing?

There are efforts underway to save Pasterze and other significant glaciers. However, Gerhard Lieb, the co-leader of the Austrian Alpine Club described the glacier's retreat as "unstoppable" with predictions that it and Austraia's other major glaciers will be gone in as little as 45 years. It would take decades of meaningful counter climate change initiatives, with even the existing ones being too slow for meaningful action, "and the time is up,” Lieb said. “That means nothing can be done anymore.”

This article originally appeared 10 years ago. It has been updated with new information.

Autumn de Forest

Autumn de Forest stands before a sign with her name on it

When Autumn de Forest was 5, she picked up a paintbrush for the first time. It wasn't long before she was ready to show the world what she could do.

After a year of practice, the then-6-year-old asked her father if he could get her a booth at a local art-in-the-park program. "People would come up to the booth, and they would talk to my father, and they'd say, 'This is great!'" she said. "Apparently they thought it was Take Your Daughter to Work Day."

Almost everyone thought the artwork was her father's. And when they found out that tiny Autumn was the artist, people couldn't believe their eyes.


art, kids, art genius, kid genius Autumn created this piece when she was just 5 years old. Autumn de Forest

Soon, Autumn rose to national fame.

When Autumn was 8, she was featured on the Discovery Health Channel. There was a slew of media attention in the years that followed. There was Disney. There was The Today Show. There was Wendy Williams. She was called a child genius, a prodigy, and an expert painter.


autumn deforest, art, kids, paintingSoon, Autumn rose to national fame.Autumn Deforest


Suddenly, Autumn de Forest was everywhere.

But not everyone was so accepting of the young artist and her work. Some people in the art world had ... questions. Sure, she was good for a kid. But was her art actually good? Others wondered if the whole thing might be an elaborate hoax.

Autumn decided not to listen.

By 14 she developed a startlingly organized daily routine that went far beyond a 9 to 5.

Somehow, as the focus on her age begins to wear off, Autumn's work ethic and art only grow stronger. She said that most days, she'd wake up in her parents' Las Vegas home at 7:30 a.m. After breakfast, she'd break out her supplies for a one- or two-hour painting session. From there, she dove into her school work. Most brick-and-mortar schools can't accommodate her travel schedule, so she did the majority of her schooling online.

Before dinner, it's back into the studio.

"That session can last much longer, that can be three or four hours when I really get into it," she said. "Then I probably have dinner and go to bed."

kids, painting, artistic genius, paintings, kid artists Autumn de Forest paints Autumn de Forest


The results? They speak for themselves.

Autumn de Forest, painting, art, kids, prodigy An Autumn de Forest painting Autumn de Forest

Her work has been displayed in galleries and exhibitions all over the world.

Autumn held a public demonstration before a showing at The Butler Institute of American Art.

Autumn de Forest, painting, kids, artAn Autumn de Forest painting Autumn de Forest

In 2015, Autumn received the International Giuseppe Sciacca Award in Painting and Art.

The award took her to the Vatican for a private showing of her artwork with the pope.


She's also worked with the President's Committee on the Arts and the Humanities, headed up by former First Lady Michelle Obama.

Autumn de Forest, the Pope, Pope Francis, painting, artAutumn de Forest stands with the Pope who looks at one of her paintings Autumn de Forest

As part of the program, de Forest traveled to underprivileged schools around the country and led painting workshops. Oh, and if you're looking for some hard numbers to attach to Autumn's talent, she's got those, too.

Her paintings raked in over $7 million at auctions by the time she was a teenager — fetching as much as $25,000 each — much of which has gone directly to charities and disaster relief funds.


At 23-years-old now, what's Autumn de Forest up to lately?

Autumn de Forest, painting, art, kidsAutumn de Forest works with other young painters Autumn de Forest

A lot!

The transition from child prodigy to respected artist has kept her busy.

In 2017, the Monthaven Arts and Cultural Center in Hendersonville, Tennessee hosted a major solo exhibition for de Forest titled "Her White Room: The Art of Autumn de Forest."

That same year, de Forest was listed as one of Teen Vogue's "21 Under 21." In her profile she was praised for her talent as well as her commitment to art education.

"In dis­advantaged schools, they consider the arts an extracur­ricular activity," she told Teen Vogue. "It's devastating, as there could be child prodigies in these schools, but they don't know that they have this God-­given gift because they're not given the opportunity because there's nearly no art programs in schools."

In 2018, de Forest was featured in the music video for the song "Youth" by best-selling recording artists Shawn Mendes and Khalid. The video highlights exceptional young people working to change the world, including de Forest, Emma González, and Elias and Zion Phoenix.

The video has over 17 million plays on YouTube.

And of course, Autumn continues to share her absolutely incredible artwork on Instagram and in shows and exhibitions around the globe.

The Autumn de Forest Foundation, helps her keep track of the kids she's met throughout the years and to continue to help them with their art careers.

A portion of the foundation's money goes to a 529 account set up for the students while 10% goes to them directly.

"A lot of these kids that I work with, they're not very old, they're in second grade, third grade, fourth grade. Maybe in 10 years, they may only have four or five thousand dollars but that could be the difference between them going to college or not," Autumn told Teen Vogue.

Autumn's incredible rise in the art world is an astonishing feat for someone who's still in her teens. But that accomplishment is easily matched by her generosity and commitment to helping develop tomorrow's prodigies as well.

For more information, visit the Autumn de Forest Foundation.


This article originally appeared nine years ago.

Humor

Artist gives 6 of Disney's most beloved characters a modern twist  to explain today's world

"I thought transporting them to our modern world could help us see it through new eyes."

Classic Disney characters reimagined for modern times

Artist Tom Ward has used his incredible illustration techniques to give us some new perspective on modern life through popular Disney characters. "Disney characters are so iconic that I thought transporting them to our modern world could help us see it through new eyes," he told The Metro.

Tom says he wanted to bring to life "the times we live in and communicate topical issues in a relatable way."

In Ward's "Alt Disney" series, Prince Charming and Pinocchio have fallen victim to smart phone addiction. Ariel is living in a polluted ocean, and Simba and Baloo have been abused by humans.

Not all the news is bad though. LeFou form "Beauty and the Beast" has finally come out of the closet and his crush, Gaston, appears to be pretty accepting of the revelation.

Although, was it really such a shock?

Ward believes that his illustration of Artur from "Sword and the Stone makes" a particularly strong point. "I also think the message of Arthur from The Sword in the Stone sitting on his phone has some resonance today," he said. "He's too engrossed in his phone to experience other opportunities and realize his true potential in life."

You can see more of Ward's work on Instagram.

This article originally appeared eight years ago.

Pets

Dog has adorably surprised reaction after owner dresses up as his favorite stuffed toy

Mr. Quackers stopped by for a visit and it was almost too much for Charlie to handle.

Charlie the golden retriever got to experience a life-sized Mr. Quackers and it was sheer joy.

The first thing you need to know about Charlie the golden retriever is that he loves Mr. Quackers. Mr. Quackers is Charlie's stuffed yellow duck. Charlie carries him around everywhere, he loves him so. Anyone who's had a dog with a favorite stuffy knows that it's a bit like a child with a favorite stuffy. As long as the stuffy is there, all is well. If stuffy goes missing, all hell breaks loose.

Nobody take the stuffy away. Nobody lose the stuffy. Nobody mess with the stuffy. Where they go, their stuffy goes. Where Charlie goes, Mr. Quackers goes. That's just the way it is.

There are many reasons dogs become so attached to their joys. It gives them mental stimulation and a release for pent up energy. It can also satisfy the need to hunt and retrieve in some breeds of dogs. And some female dogs will nurture or guard a toy as part of their maternal instincts.


@charliethegolden18

I always so happ to see my lil bro 😋 #dogsoftiktok #petsoftiktok #dogs #goldenretriever


The attachment is real. Watch what happens when Charlie's buddy Buddy tries to mess with Mr. Quackers. "There, see it!" Oh, Charlie. His love for Mr. Quackers is unrivaled, which is why his owner decided to pull an incredible pet prank and dress up as Mr. Quackers himself.

@charliethegolden18

Ain’t nobody touching my Mr. Quackers 😋 #dogsoftiktok #petsoftiktok #dogs #goldenretriever

The things we do for our dogs, indeed. And when Charlie got to meet the life-sized Mr. Quackers? So. Much. Joy. Charlie practically wagged his tail right off his body. And he never let go of the original Mr. Quackers the whole time—at least on TikTok.

It's tough to precisely unpack why Charlie is so attached to Mr. Quackers but it might be directly connected to his love for his human companion As Pride Bites explains:"It’s possible that the toy your pup likes carries your scent or that of the members of the family. Whenever they keep it close, your dog may feel a sense of connection with you. It can be one of the reasons your dog is so attached to the custom dog toy you bought on a whim, as it makes them feel safer during stressful situations such as when there’s a thunderstorm. Holding onto their toy can be your pup’s way of overcoming distress or reinforcing a positive emotion."

So, it's possible that in a very real sense, when Charlie's owner puts on the suit he's both literally and figuratively manifesting not only a life-sized Mr. Quackers but amplifying Charlie's own attachment to his human companion.

The extended video on YouTube shows Charlie dropping Mr. Quackers and trying to get a hold of Huge Mr. Quackers by the neck. Not in an aggressive way—more like in a "Hey, lemme carry you around like I do Mr. Quackers!" kind of way.




@charliethegolden18

Dressed up as our dogs favorite duck toy. Full video on FB & YouTube. Link in bio. #dogsoftiktok #petsoftiktok #dogs #goldenretriever

And then the slow discovery that Huge Mr. Quackers smells an awful lot like his hooman … just too precious.

Animals can bring such joy to our lives, especially when we take the time to play with them. Thanks, Charlie's parents, for sharing this moment of adorable delight with us all. Follow more of Charlie and Mr. Quackers' adventures on TikTok and YouTube.

This article originally appeared two years ago.