A woman accidentally said, 'Love you!' to an important client. His response was perfect.
He even followed up with a heartwarming e-mail.
Saying "I love you!" by accident is one of life's most cringe moments.
For many of us, telling our friends and family that we love them is second nature. Every time someone leaves the house, "Love you!" Before bed at night, "Love you!" Getting off a call with them, "Love you!"
That's all well and good until that sweetly ingrained habit spills over into your work life. Especially when you're talking to an important client, where the boundaries of professional conduct are particularly important to uphold. (Do you feel the cringe coming?)
I Love You Elf GIF by MOODMANGiphy
A woman shared an oh-so-human story about absent-mindedly telling a client she loved him, and his thoughtful response has people cheering.
"Accidentally said 'Love you!' at the end of a call with an important client yesterday," wrote a Reddit user. "I heard him giggle as I hung up, and I was mortified. Today, I saw he emailed me this:"
from MadeMeSmile
The email began, "Hey—Just wanted to say that I didn't mean to laugh at you when you accidentally signed off on our call with a 'love you.' I just found it funny because I've definitely done that before, and I know it happens."
Okay, phew, he understood that the laughing was mortifying and he wasn't bothered by the "love you." But then he added the absolute best thing he could have said about the situation:
"I'm glad you have enough love in your life that that response comes naturally. If anything, you should be proud of that. :)"
Then he mercifully resumed their professional conversation. "Have a great weekend! We'll follow up about my call with Chris on Wednesday, as discussed."
"Love you!" Oops.Photo credit: Canva
He didn't just ignore the elephant in the room and let it hang over her like an awkward cloud. He put her at ease, letting her know he's done it before and it happens and is no big deal. But then he took it a step further, adding a deeper human layer to the moment by acknowledging the fact that the words flowing so automatically and easily for her meant she was surrounded by love.
The client's emotional intelligence and thoughtful response warmed people's hearts.
"What a great and respectful response. He is completely right, it’s such a beautiful thing to have that much love in your life that it comes out naturally."
"You work with good people."
"Honestly, this made my day 😂 It's so wholesome how they responded. Shows that a little kindness (even accidental) always leaves a good impression!"
"Such a classy response. Made you feel at ease while staying professional and moving the conversation forward."
"Green flags from that client."
Green Flag GIF by The Last Talk ShowGiphy
People also shared their own similar experiences with blurting out accidental "love you"s and it was a veritable love-fest:
"I told my supervisor I loved her at the end of our weekly touch point call - she chuckled and said she loved me too. We shared a good laugh. I am happy to see empathy from a random human, it is much needed."
"I said 'love you' to my new boss at labcorp when she called me to tell me I passed my drug test. Same thing, hanging up, not thinking, she gave me my results and my start date to come in for orientation and I ended the call with 'bye love you!'"
"Back in the day I straight up called one of my bosses mom. It was so embarrassing I almost died."
"A surprising number of people have done this at least once. Happens when you’re distracted and tired. My ex husband (a prosecutor) accidentally ended a phone call with 'I love you' when talking to a rural county sheriff in the middle of the night."
Embarrassed Hide GIF by florGiphy
"I had a coworker say 'love you,' just as we were about to hang up. There was an awkward pause, clearly neither of us had hung up, then he added, 'Don’t tell my wife.' We both laughed and finally disconnected."
"I did that with my ex husband last Thursday, we both burst out laughing lol. Happily we get along great and he and his fiancée are attending my wedding next week."
"Was on phone with my boss right after he had called his wife. He ended the call with "love you." Had so much fun telling him that while I cared for him, I didn't think it was love."
Embarrassing moments don't have to ruin your day—in fact, when handled like this client, they can turn into beautiful moments of human connection. This kind of relatability, empathy, and emotional intelligence makes us all feel better about our shared humanity, oopsies and all.
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How to criticize Caitlyn Jenner fairly — and oh, there's a lot to criticize.
A simple tip for tough discussions and disagreements.
Caitlyn Jenner has history of giving troubling sound bites.
In the wake of a shooting attack on Republican members of Congress, Jenner "joked" that "liberals can't even shoot straight." She once told BuzzFeed that, "the hardest part about being a woman is figuring out what to wear." During the 2016 election she said she wanted to be the "trans ambassador" for vehemently anti-LGBTQ politician Ted Cruz.
Take into account her public transition and her connection to the Kardashian family, there's no shortage of people ready and eager to call her out for comments like those.
I'm no fan of her, either. Trust me. Photo by Alberto E. Rodriguez/Getty Images.
Though we can't know for sure Jenner's intent, her status as a public figure and her habit of saying offensive, inappropriate, and ill-informed things makes life for trans people like me that much harder. She wants to speak for my demographic, and yet, when she opens her mouth, she often says things I vehemently disagree with.
It's embarrassing. It's exhausting.
Also exhausting, however, is the reaction I see play out every time Jenner says something problematic.
For every on-point criticism of whatever it is Jenner said, there are waves of people who respond with transphobic comments and "jokes" that misgender her and refer to her by her old name.
It certainly seems as though many people feel that Jenner saying or doing something awful gives them the green light to let out some general anti-trans feelings on the world — even if by accident.
While those sorts of comments may be directed at her, they send a really unfortunate message to all trans people, implying that being called the correct name and pronoun is a privilege to be "earned" and that can later be revoked in the case of bad behavior.
Those types of comments suggest that the person making them is merely humoring trans people when using our correct pronouns and names instead of taking us at our word when it comes to who we are.
The bottom line is this: Calling Caitlyn Jenner a "man" or using her old name doesn't really address what makes her so objectionable.
There's a name for this kind of bad argument.
It's called "ad hominem," and it's basically when someone comes to an argument to insult someone's character or body as opposed to their ideas. It's a pretty weak way to make a point, and honestly, it often affects more than the intended target.
[rebelmouse-image 19528984 dam="1" original_size="750x549" caption="Calling her a "man" sends a pretty rough message to other trans people. Photo by Kevin Winter/Getty Images." expand=1]Calling her a "man" sends a pretty rough message to other trans people. Photo by Kevin Winter/Getty Images.
So how can you criticize Caitlyn Jenner without being transphobic? Simple: Avoid ad hominem.
After Jenner's comments about the congressional shooting began circulating, here's an exchange I saw take place on Twitter:
One person posted a link to the recent story about her "liberals can't even shoot straight" comments. Out of nowhere, people replied to that tweet calling her a man, saying things about how her "real name" was "Bruce," and lots of stuff that had nothing to do with the stupid thing that she actually said.
A better way to respond would be to criticize her comments as being offensive or inappropriate in the wake of the tragedy she was talking about.
What if you just won't be satisfied unless you can crack a joke? LGBTQ activist Dan Savage pretty much nailed it with his response to her comments: "The liberal black lesbian married cop who took out the shooter got the job done."
Boom. Critical. Funny. Most importantly, not-transphobic.
There's nothing wrong with criticizing Caitlyn Jenner — whether the person doing the criticizing is trans or not.
Just because ad hominem attacks aren't OK doesn't mean Jenner gets some sort of "free pass" to say troubling things unchecked. It doesn't mean she shouldn't be held accountable for her words or that she shouldn't be criticized for her views or politics.
If people feel the need to criticize her for her political views, her charmed reality TV life, or her actions, they absolutely should do that. Believe me, there is plenty there to address.
There's just no need to bring transphobia into it.
Clarification 6/20/2017: A previous version of this post stated Jenner means well with her comments; it was updated to reflect that we don't know her intent.