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Why the viral advice to change your voicemail greeting if you're lost is absolutely a bad idea

Here's what to do instead.

Photo credit: Canva

A widespread myth about changing your voicemail greeting when stranded gets debunked by rescuers.

Back in 2021, multiple tragic news stories of people being stranded in the wilderness elicited a wave of viral posts sharing some wise-sounding advice for if you're ever stuck somewhere without cell service and a low battery.

The general suggestion was to your outgoing voicemail message to include your location. One version that went viral reads:

"If ever lost while hiking, stranded with a broken-down vehicle or other emergency situation, if your cell phone battery is low here is a tip that can very well save your life. Change your outgoing voicemail on your phone to a message that gives your approximate location, the time, the date, your situation; lost, out of gas, car broken down, injured, etc... plus any special instructions such as; 'You are staying with the car', 'You are walking towards a town' If your cell phone dies, stops working or loses signal your voicemail will still be working. Anyone calling your phone will hear your emergency instructions. They will know you need help and know where to find you or where to send help."

The problem is, the advice isn't wise after all. Yes, it sounds smart, but a Colorado rescue team explained why it's not.

The Alpine Rescue Team posted its response to the viral post on Facebook, writing:

"1. Without a signal (connection to the cell system) YOU CAN'T CHANGE YOUR VOICEMAIL. The voicemail system resides with your cell provider. To change your outgoing message, you have to CALL into your voicemail and then navigate the menus, record a new greeting, confirm the new greeting, etc. YOU CANNOT DO THIS WITH NO SIGNAL.

2. If your battery is low do not waste its power by calling your voice mail—or a friend or relative. Call 9-1-1 for help.

3. If you have no signal, text for help to 9-1-1. Many, if not most, 9-1-1 centers can receive a text.


4. Text takes much less power, is far more likely to get through, will automatically retry many times if you have spotty service, leaves record others can see and can give you an indication that it got thru. BTW, because of the automatic retries, you can compose and hit send on a text and then get your phone as high as possible to improve the chances of getting the message out.

5. Stay put. Okay, if you're lost or broken down and you've called for help (assuming you have signal and battery) please stay in one location—UNLESS YOU MUST MOVE FOR SAFETY REASONS. Changing your location makes our job more difficult. Trying to reach someone whose GPS location we have (within a circle, of course) is faster for us than trying to nail down a moving target. STAY PUT.

6. Maximize battery life. In order to make the battery last longer, turn off everything you do not need. Close all apps. Turn off WiFi and Bluetooth. Don't use your cell phone as a GPS/map device and especially do not use the compass if your phone has one -- the compass feature in some phones is a serious battery drain. Pull out your map and compass and/or use a dedicated GPS unit. You may be instructed, by text, to turn your phone off and text back at a specific time. Also, keep your phone just a little warm with some body heat or a handwarmer."

  - YouTube  www.youtube.com  

Many people probably think of their voicemail greeting as a recording saved on their phone, but it's not. A fact-check by USA Today, which consulted the top three carriers (Verizon, AT&T and T-Mobile), confirmed that cell service or a data connection is needed to change an outgoing voicemail message. You can do it over wi-fi, but that's not helpful if you're stranded on a mountain somewhere. You could change your voicemail greeting before you leave, letting people know where you're going to be adventuring if you feel comfortable with that, but once you're stuck without cell service, there's no changing it.

This is a friendly remind that it's always wise to look for what the actual experts say before passing along a viral social media post, even if the advice it contains sounds smart initially.

This article originally appeared four years ago.

 
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Absolutely do not change your voicemail greeting if you're lost without service

A rescue team explains why the viral tip is bad advice.

Photo by Spencer Backman on Unsplash

A viral post about changing your voicemail greeting when stranded is debunked by rescuers.

Multiple news stories of people being stranded in the wilderness have circulated recently, from the tragic story of a family that died of heat exhaustion and dehydration in the California mountains to the odd story of a lost hiker who refused to answer phone calls from rescuers for 24 hours because they didn't recognize the phone number. And along with those stories has come a wave of viral posts sharing some wise-sounding advice for if you're ever stuck somewhere without cell service and a low battery.

The problem is, the advice isn't wise after all.

The viral post suggests changing your outgoing voicemail message to include your location. One version reads:

"If ever lost while hiking, stranded with a broken-down vehicle or other emergency situation, if your cell phone battery is low here is a tip that can very well save your life. Change your outgoing voicemail on your phone to a message that gives your approximate location, the time, the date, your situation; lost, out of gas, car broken down, injured, etc... plus any special instructions such as; 'You are staying with the car', 'You are walking towards a town' If your cell phone dies, stops working or loses signal your voicemail will still be working. Anyone calling your phone will hear your emergency instructions. They will know you need help and know where to find you or where to send help."

Sounds smart, but a Colorado rescue team has explained why it's not:


The Alpine Rescue Team posted its response to the viral post on Facebook, writing:

"1. Without a signal (connection to the cell system) YOU CAN'T CHANGE YOUR VOICEMAIL. The voicemail system resides with your cell provider. To change your outgoing message, you have to CALL into your voicemail and then navigate the menus, record a new greeting, confirm the new greeting, etc. YOU CANNOT DO THIS WITH NO SIGNAL.

2. If your battery is low do not waste its power by calling your voice mail—or a friend or relative. Call 9-1-1 for help.

3. If you have no signal, text for help to 9-1-1. Many, if not most, 9-1-1 centers can receive a text.

4. Text takes much less power, is far more likely to get through, will automatically retry many times if you have spotty service, leaves record others can see and can give you an indication that it got thru. BTW, because of the automatic retries, you can compose and hit send on a text and then get your phone as high as possible to improve the chances of getting the message out.

5. Stay put. Okay, if you're lost or broken down and you've called for help (assuming you have signal and battery) please stay in one location—UNLESS YOU MUST MOVE FOR SAFETY REASONS. Changing your location makes our job more difficult. Trying to reach someone whose GPS location we have (within a circle, of course) is faster for us than trying to nail down a moving target. STAY PUT.

6. Maximize battery life. In order to make the battery last longer, turn off everything you do not need. Close all apps. Turn off WiFi and Bluetooth. Don't use your cell phone as a GPS/map device and especially do not use the compass if your phone has one -- the compass feature in some phones is a serious battery drain. Pull out your map and compass and/or use a dedicated GPS unit. You may be instructed, by text, to turn your phone off and text back at a specific time. Also, keep your phone just a little warm with some body heat or a handwarmer."

Many people probably think of their voicemail greeting as a recording saved on their phone, but it's not. A fact-check by USA Today, which consulted the top three carriers (Verizon, AT&T and T-Mobile), confirmed that cell service or a data connection is needed to change an outgoing voicemail message. You can do it over wi-fi, but that's not helpful if you're stranded on a mountain somewhere. You could change your voicemail greeting before you leave, letting people know where you're going to be adventuring if you feel comfortable with that, but once you're stuck without cell service, there's no changing it.

As always, look for what the actual experts say before passing along a viral social media post, even if the advice it contains sounds smart.


This article originally appeared four years ago.

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7 stories of people who were off grid during major events and came back to a changed world

Photo by Iva Rajović on Unsplash, @thought_grime/Twitter

On February 19, 2020, a group of outdoor adventurists took a 25-day rafting trip down the Colorado River through the Grand Canyon. During the trip, they had no cell service and no contact with the outside world. When they ended they ended their journey on March 14, the man who pulled them ashore asked if they had been in touch with anyone else. When the rafters said no, the man sighed, then launched into an explanation of how the globe had been gripped by the coronavirus pandemic and everything had come to a screeching halt.

The rafters listened with bewilderment as they were told about toilet paper shortages and the NBA season being canceled and everyone being asked to stay at home. One of the river guides, who had done these kinds of off-grid excursions multiple times, said that they'd often joke about coming back to a completely different world—it had just never actually happened before.

The rafters' story was shared in the New York Times last spring, but they're not the only ones to have had such an experience.

Twitter user @thought_grime shared a mind-blowing story of a man who came extraordinarily late to the pandemic party last winter.

"I will never forget the guy who came into my work this past December with no mask on saying, 'Can somebody please tell me what's going on!!??'" they wrote. "We gave him a mask, learned that he had been living off the grid for a while, and had not yet learned that there was a global pandemic. He was so sweet and so confused and he said he only came to town because he ran out of oats."

People who live that far off the grid for that long are rare, but they exist. It's hard to imagine being that unplugged from society, but even those who disconnect even temporarily can find themselves returning to a world that's very different than the one they left, sometimes just days before.

Imagine being backwoods camping when 9/11 happened. Or when the Soviet Union fell. Imagine coming back to a world forever changed by a major event you had no idea had occurred.

It's hard to imagine now with everyone carrying internet-enabled cell phones, but even being disconnected for a matter of hours can leave a person feeling dazed and confused if they miss a major event. There were some people who didn't know their loved ones were safe after 9/11 hours after it had happened, and even some people who didn't know it had happened.

We've become accustomed to news coming to us in real- time, but it wasn't that long ago that news of only extraordinary news events warranted interrupting regular television programming. And prior to television, news came out only as fast as word of mouth and print newspapers could carry it.

These days, it's generally people who have chosen to live in isolation or those who are living someplace remote who find themselves blindsided by major world changes that they missed.

For instance, imagine what it was like for this team of science researchers studying on a remote atoll 1300 miles from Hawaii, who returned to civilization—and a raging pandemic they hadn't heard about—in December.

Isolated Science Researchers Learn of Pandemic 8 Months Inwww.youtube.com

Absolutely wild.

There are other instances of people missing out on news as well, either due to being in a coma or in prison or some other circumstance.


Living in the age of constant connectedness and instant information makes these kinds of stories all the more incredible, and perhaps ironically, also makes them more accessible to more people. The fact that some of us can miss big things due to a lack of technology, and then utilize the technology we were lacking to share that experience with millions is a sort of surreal sign of the times.

What a weird and wonderful time to be a human.

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This free camp is helping military kids who've paid the highest price learn to be kids.

For years, 9-year-old Miriam Gaston watched her dad Shafer leave home for months at a time to serve as an officer on a submarine.

Last July, she left home for the first time herself. She was going to summer camp.

"It was sort of scary because it was my first sleepaway thing for over 24 hours, and so I was sort of freaking out," she explains.

Miriam Gaston gets her face painted at camp. Photo via Tara Gaston.

For Miriam's mom Tara, the experience of sending her child away to summer camp was both totally completely new — and distressingly familiar.

Just like when her spouse was away, Tara wouldn't see her daughter when she woke up in the morning and when she went to sleep. She wouldn't know if Miriam was sad, got in trouble, or missed home.

For eight days, her 9-year-old would be on her own.

"I had to walk away slowly," Tara recalls, of dropping Miriam off. "And I went to my car and sat there for a second. But then I drove away."

Welcome to Camp Corral.

As she headed off to the dining area to make a name tag, Miriam became one of over 3,000 military kids each year who experience a week summer camp provided free of charge for children of injured, ill, or fallen service members or veterans.

It's a group that includes Miriam's dad — who was medically discharged from the Navy after a multiple sclerosis diagnosis in 2015 — and the parents of over 90% of her fellow campers.

The Camp Corral program, established in 2010 by Golden Corral restaurants founder James Maynard and his daughter Easter, takes place at 22 partner camps across the country.

The restaurant chain provides partial funding for the camps. Organizations, including Disabled American Veterans, and individual donors provide the rest.

A Camp Corral camper climbs a ropes course. Photo via Camp Corral.

Some camps have zip lines and ropes courses. Others have rock walls or lakes for boating.

For many campers, the particular activities are less important than the bonds they form with their fellow campers who share many of their same life experiences.

"Everybody there in their cabin, everybody there in their camp, is coming from a similar situation to what they are," explains Leigh Longino, Camp Corral's chief operations officer.

Campers at Camp Corral participate in a flag retirement ceremony. Photo via Camp Corral.

While thousands of organizations support military and veterans in the United States, few exclusively serve their children.

Longino, along with her small staff and a few dozen volunteers, works to provide a safe, healing, fun environment for the thousands of kids who were "drafted" into service, especially as America's overseas conflicts continue to evolve deep into their second decade.

"We are 16 years post-9/11, and this is our population. These are children we’ve got to take care of," Longino says.

The camp gives campers, especially those who have taken on the role of caregiver to a younger sibling while an able-bodied parent takes care of a disabled one, a place to "just to be kids," Longino explains. For Miriam, that meant writing a theme song for her cabin, kayaking, decorating her bunk, and covering her counselors with oobleck.

But it was a dance that was the highlight of Miriam's week.

"Everybody was clapping and jumping, and I’m pretty sure across the lake or river or whatever, the people in the city could hear us," she says.

For military parents, particularly those who have dealt with trauma, sending a child to sleepaway camp can trigger a host of fears, which the camp works to address.

"A parent who obviously has seen their spouse go away to war and come back differently, so now you’re saying, 'You want me to send my child to camp and are they going to come back differently?'" Longino says, of the fears she hears from parents. "We say, 'They’re going to come back better.'"

That means training staff, from directors to counselors, on handling issues that can crop up among the children of wounded, ill, or fallen service members and veterans — including separation anxiety and more severe homesickness.

Photo via Camp Corral.

It also means building in time for older siblings — who frequently take on a quasi-parental role at home — to spend time and counsel their younger brothers and sisters.

Even at camp, however, older brothers, like Miriam's, who also attends Camp Corral, will still be older brothers.

"Every time I saw him, I tried to hug him, but he’d shove me off to go hang out with his friends. Typical older brother stuff," Miriam says.

Camp Corral is also designed to give parents, who have spent many months apart over the course of their relationship, valuable time to reconnect.

"With submarines, it’s not so much the distance, it’s that there’s a lot of time that you can’t talk to them," Tara says.

Tara and Shafer spent Miriam's week at camp helping their in-laws clean out their apartment and preparing to move north to Saratoga Springs. For a family in transition, the camp's lack of a price tag gave them much-needed flexibility to plan the rest of their lives together.

"At that time, we weren’t sure what our income would be, where we would be living, what’s going on. It was very helpful to be able to give them that and not have to worry," she says.

Like most kids, Miriam's last day of camp was the exact opposite of the first.

"She and her friends were hanging out, and she was like, ‘Do we have to go now?'" Tara says.

It was a decision Miriam didn't want to make.

"I was sort of torn. Because if I didn’t leave, I would probably be abandoned by everybody, and there would be storms and I would probably starve," Miriam laments. "But if I did leave, I probably wouldn’t see anybody at the camp again."

As with any camp, Camp Corral is more about about friendships than archery — and more about transforming shy campers, who have already shouldered heavier burdens than most of their peers, into independent young adults.

Photo via Camp Corral.

"A great camp can run a camp in a parking lot," Longino says.

Camp Corral is much more elaborate than a parking lot. And it's free. But it doesn't come at no cost for families like the Gastons, who, for years, sacrificed their stability, health, and childhoods in service to their country.

They've already paid for it.

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