A man and woman chatting over some wine.
A lot of people are uncomfortable making small talk, but it’s an essential skill that can make or break your love life, career, and social experiences. Many people believe that being good at chatting with others is something innate, but those who excel at it work at their craft and pick up small tips along the way to become better communicators.
One of the tricks that all great communicators know is that you will be more likable when you're more interested than interesting. Study after study shows that people love talking about themselves, and if you ask people more questions, they will like you a lot more than if you did all the talking. So, how do we do this without creating a one-sided conversation where your conversation partner learns nothing about you? The folks at the Science of People have shared the statement-plus question technique.
“One of the smoothest ways to keep conversation flowing is to share a brief personal statement followed by a question,” the Science of People writes. “This technique accomplishes two things: it gives the other person information about you (making you seem more approachable and interesting) while also redirecting focus to them.”
Coworkers having a nice conversation.via Canva/Photos
Here are some examples:
Instead of asking “What do you do for work?” say:
“I’m a writer for Upworthy, and I enjoy seeing my work read by millions of people. What excites you about your job?”
Instead of asking, “Where do you live?” try:
“I live in Long Beach, California, and it’s really nice living by the ocean. What do you love the most about where you live?”
Instead of asking, “How do you know the person who threw the party?” say:
“I met Sarah at a church meeting seven years ago. Do you remember the first time you met her?”
These questions enable you to discuss yourself while maintaining the focus on the other person. They are also open-ended, so you don’t just get a one-word answer. You learn their job and what excites them about it. You know where they live, and they get to brag about what they like about the city. The technique also broadens the conversation because, according to the psychological phenomenon known as reciprocal self-disclosure, people are more likely to disclose things about themselves after you share something about yourself.
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“The most likely result of your self-disclosure is that other people will do the same. In the field of communication, we refer to this as 'reciprocity.' When you share information about yourself, the most likely result is that people will start to disclose a similar type of information from their own lives," communication coach Alexander Lyon says. "In our presentations, we talk about this as a magic wand. Disclosure is the closest thing we have to a magic wand in terms of a concept in communication. When you disclose, other people almost automatically reciprocate."
Ultimately, people love to talk about themselves, and if you give them the opportunity, they will like you more for it. However, that doesn’t mean you can’t reveal some aspects of yourself at the same time while keeping the focus on them. The statement-plus question technique allows you to reveal some things about yourself while making the other person feel seen and comfortable telling you more about themselves. It’s sure to elevate your small talk to something more substantial in a relaxed way that doesn’t feel like an interview.
Harvard researcher Arthur C. Brooks studies what leads to human happiness.
We live in a society that prizes ambition, celebrating goal-setting, and hustle culture as praiseworthy vehicles on the road to success. We also live in a society that associates successfully getting whatever our hearts desire with happiness. The formula we internalize from an early age is that desire + ambition + goal-setting + doing what it takes = a successful, happy life.
But as Harvard University happiness researcher Arthur C. Brooks has found, in his studies as well as his own experience, that happiness doesn't follow that formula. "It took me too long to figure this one out," Brooks told podcast host Tim Ferris, explaining why he uses a "reverse bucket list" to live a happier life.
Many people make bucket lists of things they want in life. Giphy
Brooks shared that on his birthday, he would always make a list of his desires, ambitions, and things he wanted to accomplish—a bucket list. But when he was 50, he found his bucket list from when he was 40 and had an epiphany: "I looked at that list from when I was 40, and I'd checked everything off that list. And I was less happy at 50 than I was at 40."
As a social scientist, he recognized that he was doing something wrong and analyzed it.
"This is a neurophysiological problem and a psychological problem all rolled into one handy package," he said. "I was making the mistake of thinking that my satisfaction would come from having more. And the truth of the matter is that lasting and stable satisfaction, which doesn't wear off in a minute, comes when you understand that your satisfaction is your haves divided by your wants…You can increase your satisfaction temporarily and inefficiently by having more, or permanently and securely by wanting less."
Brooks concluded that he needed a "reverse bucket list" that would help him "consciously detach" from his worldly wants and desires by simply writing them down and crossing them off.
"I know that these things are going to occur to me as natural goals," Brooks said, citing human evolutionary psychology. "But I do not want to be owned by them. I want to manage them." He discussed moving those desires from the instinctual limbic system to the conscious pre-frontal cortex by examining each one and saying, "Maybe I get it, maybe I don't," but crossing them off as attachments. "And I'm free…it works," he said.
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"When I write them down, I acknowledge that I have the desire," he explained on X. "When I cross them out, I acknowledge that I will not be attached to this goal."
The idea that attachment itself causes unhappiness is a concept found in many spiritual traditions, but it is most closely associated with Buddhism. Mike Brooks, PhD, explains that humans need healthy attachments, such as an attachment to staying alive and attachments to loved ones, to avoid suffering. But many things to which we are attached are not necessarily healthy, either by degree (over-attachment) or by nature (being attached to things that are impermanent).
"We should strive for flexibility in our attachments because the objects of our attachment are inherently in flux," Brooks writes in Psychology Today. "In this way, we suffer unnecessarily when we don't accept their impermanent nature."
What Arthur C. Brooks suggests that we strive to detach ourselves from our wants and desires because the simplest way to solve the 'haves/wants = happiness' formula is to reduce the denominator. The reverse bucket list, in which you cross off desires before you fulfill them, can help free you from attachment and lead to a happier overall existence.
A cell phone sticks out of a back pocket. A grumpy baby.
The accidental text. The mistaken email. The butt dial. All of these words, for many, create a modern-day panic about which those in the 1800s didn't have to worry. (Unless one sent a letter by a horse who went rogue.)
This particular mishap was shared on LinkedIn by a man named George Sanders, a self-described branding content manager. He begins his post with the following: "Sorry, I have to share this ABUSIVE and BIZARRE email I received from a colleague last night. NO ONE should be spoken to like this in the workplace. And NO ONE should tell you what to eat or threaten you like this.
'What the hell is this?' Correct. I couldn't understand it at first either."
Near the bottom of the post is a transcribed voice email which reads: "Sit down and eat your dinner, no, eat your pork and eat your vegetables or you'll be in big trouble. Eat it or you'll be in trouble."
A man on LinkedIn shares an unfortunate mishap.Photo Credit: George Sanders, LinkedIn
After some digging, they add the following: "The truth is just utterly enchanting. Turns out my colleague accidentally butt-dialed me on Teams when he and his partner were trying to feed their young child. Gloriously, it took a recording and transcript of the conversation and sent it to me in an email, along with an audio attachment. It wasn't until I listened to the audio I actually realized what had happened.
The fact it captured just that perfectly contained snippet—and how strange it was to receive as a work email—is some delightful serendipity.
Veeeery strong contender for Email of the Year™ right here."
There are well over 100 comments and counting. Many focused on the parenting aspect of it all, with one asking, "In the end, did his son get into big trouble?" Another notes how happy they're not in that "no" phase with their child. "So glad I am past this parenting phase. In related news, I discovered my teenager eating a bag of Lucky Charms marshmallows for breakfast recently—only the marshmallows—so there’s that."
Man eats a bowl of Lucky Charms cereal. Giphy, GIF by 60 Second Docs
Others point out how much they appreciate the lightheartedness of the tech world we live in. "The best part of this post was that you didn’t turn it into a manifesto against technology irreparably changing the world we live in. I was expecting a re-hook saying ‘here’s what butt-dialing revealed about leveraging GenAI…’ and was happy it wasn’t there. Great story!"
And this person was merely pleased by the distraction. "Sometimes an update like this pops into your feed unexpectedly. It's not work. But it reminds us all that human interactions are random, possible, and welcome whenever and however they make their way into our lives. Thank you to all who helped to make this happen for me today. giggles"
Butt dials and accidental texts are a very popular subject on Reddit. Some of them are on pretty old threads, as butt-dialing was easier to do on earlier versions of smartphones. In on thread, someone asks, "Any pocket dialing horror stories?" They're met with nearly 2000 answers, so yes…indeed there are.
A woman picks up to realize it's a butt dial. Giphy, GIF by Offline Granny!
One Redditor creates a strong image: "My husband works with heavy machinery. Every pocket dial sounds like some kind of epic battle between lumberjacks and a Velociraptor/blender hybrid."
Sometimes it happens at the absolute worst times. "I pocket dialed a girl that I was semi-involved with while I was taking a piss. And it was the longest piss of my life. I didn't realize it while I was doing it. She called me later that night and was like, 'Did you really just call me to piss?' It was extremely embarrassing, but we still laugh about it."
My own personal pocket dial story is truly out of a horror film. At around 2:15 a.m., I received a call from my friend Gary. Concerned, I picked up and heard voices screaming, "Give me all your cash," followed by swear words. I called Gary's landline (we all still had them at the time), and he answered, thankfully. He then proceeded to tell me that he had been robbed at gunpoint earlier in the evening—and the ROBBERS must have pocket-dialed me.
Not as sweet as feeding a baby, but nonetheless. Time to put those smartphones on password protected locks...just in case.
