Stop blaming the 'Karens.' The people who complain the most have a different name.
The stereotype has been wrong all along.

A woman giving a stern warning.
Over the past few years, women named Karen have taken a lot of heat in the media. The term "Karen" has been used to describe a specific type of entitled, privileged and often middle-aged white woman. Typically, "Karen” is depicted as demanding, self-important and constantly seeking to escalate minor inconveniences to authority figures, like demanding to "speak to the manager."
Identifying the folks who create unnecessary drama in our world is important. But calling them a “Karen” isn’t the best way to solve the problem. There are many reasons to have an issue with the “Karen” stereotype. First, it’s terrible for people named Karen, and it’s also a connotation that many feel is racist, sexist and ageist.
Further, according to a new study by Trustpilot, the stereotype isn’t accurate. A recent survey by the online media site found that the people who leave the most one-star reviews aren’t female, and the women who do it the most aren’t named Karen.
Trustpilot is a site where people can review a business from which they’ve purchased a product or contacted customer service. According to TrustPilot, the number one biggest one-star reviewers are named John, not Karen.
“The name John is top for [one-star] reviews in the US, with the rest of the top five positions filled by David, Michael, Chris and James,” the site wrote in a press release. “Looking at specific categories, John is also first for negative reviews in Business Services, Electronics and Technology, Shopping and Fashion, and Money and Insurance. Meanwhile, Lisa left the most [one-star] reviews in our Beauty and Wellbeing category.”
So, if your name is Karen, keep this story in your back pocket next time someone stereotypes you as an entitled complainer. The real complainers are the Johns and, for the women, Lisas.
Why do people go online and write negative reviews? Psychologist William Berry writes in Psychology Today that people get many positive benefits from complaining, although they may annoy everyone around them.
The first big reason is an ego boost. When people complain, they feel validated. It also makes them feel superior to others. Complaining can also bring like-minded people together. If you and a significant other have ever been mistreated in a restaurant or car dealership, having a mutual enemy can work wonders for your relationship.
There are also entire groups of people who bond over a common gripe.
People who habitually complain may do so because of the brain’s negativity bias. “The human brain, geared for survival, focuses on negatives (as they appear more threatening to survival) than on positives (which enhance life but are less vital for survival),” Berry writes. “As the brain perceives negatives at an approximated ratio of five to one, there is simply more to complain about than there is to be grateful for. Additionally, this may lead to less general happiness.”
Here are the top 15 names of consumers who leave the most one-star reviews on Trustpilot. (Also known as the folks that owe the Karens out there an apology.)
1. John
2. David
3. Michael
4. Chris
5. James
6. Mike
7. Mark
8. Robert
9. Alex
10. Paul
11. Lisa
12. Sarah
13. Steve
14. Sam
15. Daniel
This article originally appeared two years ago.
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An Irish woman went to the doctor for a routine eye exam. She left with bright neon green eyes.
It's not easy seeing green.
Did she get superpowers?
Going to the eye doctor can be a hassle and a pain. It's not just the routine issues and inconveniences that come along when making a doctor appointment, but sometimes the various devices being used to check your eyes' health feel invasive and uncomfortable. But at least at the end of the appointment, most of us don't look like we're turning into The Incredible Hulk. That wasn't the case for one Irish woman.
Photographer Margerita B. Wargola was just going in for a routine eye exam at the hospital but ended up leaving with her eyes a shocking, bright neon green.
At the doctor's office, the nurse practitioner was prepping Wargola for a test with a machine that Wargola had experienced before. Before the test started, Wargola presumed the nurse had dropped some saline into her eyes, as they were feeling dry. After she blinked, everything went yellow.
Wargola and the nurse initially panicked. Neither knew what was going on as Wargola suddenly had yellow vision and radioactive-looking green eyes. After the initial shock, both realized the issue: the nurse forgot to ask Wargola to remove her contact lenses before putting contrast drops in her eyes for the exam. Wargola and the nurse quickly removed the lenses from her eyes and washed them thoroughly with saline. Fortunately, Wargola's eyes were unharmed. Unfortunately, her contacts were permanently stained and she didn't bring a spare pair.
- YouTube youtube.com
Since she has poor vision, Wargola was forced to drive herself home after the eye exam wearing the neon-green contact lenses that make her look like a member of the Green Lantern Corps. She couldn't help but laugh at her predicament and recorded a video explaining it all on social media. Since then, her video has sparked a couple Reddit threads and collected a bunch of comments on Instagram:
“But the REAL question is: do you now have X-Ray vision?”
“You can just say you're a superhero.”
“I would make a few stops on the way home just to freak some people out!”
“I would have lived it up! Grab a coffee, do grocery shopping, walk around a shopping center.”
“This one would pair well with that girl who ate something with turmeric with her invisalign on and walked around Paris smiling at people with seemingly BRIGHT YELLOW TEETH.”
“I would save those for fancy special occasions! WOW!”
“Every time I'd stop I'd turn slowly and stare at the person in the car next to me.”
“Keep them. Tell people what to do. They’ll do your bidding.”
In a follow-up Instagram video, Wargola showed her followers that she was safe at home with normal eyes, showing that the damaged contact lenses were so stained that they turned the saline solution in her contacts case into a bright Gatorade yellow. She wasn't mad at the nurse and, in fact, plans on keeping the lenses to wear on St. Patrick's Day or some other special occasion.
While no harm was done and a good laugh was had, it's still best for doctors, nurses, and patients alike to double-check and ask or tell if contact lenses are being worn before each eye test. If not, there might be more than ultra-green eyes to worry about.