When he was 13, he shot her in the face. 20 years later, she helped get him his freedom.
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Starbucks Upstanders Season 2

27 years ago, Debbie Baigrie was shot in the face during an attempted robbery. Her assailant was a 13-year-old boy.

Ian Manuel was the youngest of three boys who threatened Baigrie that night, but despite his age, he was the one holding the gun.

Ian Manuel in grade school. All photos provided by Starbucks.


"I heard from behind, 'I’m serious, give it up,'" Baigrie recalls.

As she turned around to look at Manuel, he accidentally fired.

She felt an awful pain shoot through her face and saw one of her teeth land on the ground. The terrified boys took off, and Baigrie managed to run back to the restaurant where she had just eaten dinner to get help.

Later she learned all the teeth on the bottom left side of her mouth had been blown out. If the gun had been pointed slightly higher, she would've suffered a traumatic brain injury. All things considered, she was very lucky.

A few days later, Manuel was arrested for riding in a stolen car, and he immediately admitted he was the one who shot Baigrie.

Baigrie didn't learn her shooter was only 13 until she read about his arrest in the paper.

"I’m like 13?! There’s no way a 13-year-old kid shot me. He’s just a child," Baigrie says.

Debbie Baigrie.

Even so, Manuel was charged with attempted murder, armed robbery, and attempted armed robbery as an adult. The maximum sentence was life in prison.

His mother and lawyer urged him to plead guilty in order to get his sentence cut, but the judge was determined to make an example of him and gave him life without parole.

Baigrie could not believe it.  "The punishment didn’t match the crime."

Two weeks before his 14th birthday, Manuel started serving his sentence. A year into it, around Christmas, he decided to reach out to Baigrie.

The first thing he said to her was, "Miss Baigrie, I called to wish you and your family a Merry Christmas and happy holidays. And to apologize, you know, for shooting you in the face."

Needless to say, it was a difficult conversation. Manuel asked if he could continue it by writing her letters, and she said yes.

One of Manuel's letters to Baigrie.

Over the next 15 years, the two corresponded regularly and struck up an unlikely friendship.

Baigrie was impressed by Manuel's writing abilities, which seemed to her to far exceed the abilities of a 13-year-old of his background. He also sent her his report card from prison school to show her how well he was doing. She encouraged him to keep improving himself, despite his circumstances.

While she doesn't recall saying or writing it, she eventually forgave him and did what she could to remind him there was someone outside who cares.

The exterior of the Equal Justice Initiative.

Aside from Baigrie, Manuel also wrote letters to civil rights groups in hopes that one would take up his case. In 2006, one finally responded.

The Equal Justice Initiative (EJI) told him they were interested in challenging the constitutionality of life sentences without parole for children. They had recently won a similar case to save a minor from the death sentence, so they thought they had a good shot.

It took four years for EJI's case to reach the Supreme Court, but sure enough, the judges ruled in their favor.

Seven years later, after the same judge who first sentenced him to life re-sentenced him despite Baigrie's support, Manuel won his freedom.

"I told the judge me and Debbie have been waiting for years for the judicial system to catch up to my remorse and her forgiveness," Manuel recalls.

After 26 years in prison, 18 of which were spent in solitary confinement, he was released, and his first meal as a free man was pizza with Baigrie.

Manuel's first night of freedom with Baigrie.

The EJI then helped Manuel get a Social Security card and an apartment and even offered him a job in their offices. It was a major leg up, but he still had a lot to learn, having never been an adult out in the world.

Thankfully he had people like Baigrie supporting him along the way.

"I see Ian for who he is," Baigrie says. "I’m not saying he wasn’t responsible for his actions, but when you’re 13, you should be given the opportunity to change, to grow."

Remorse and forgiveness saved Manuel on so many levels and brought Baigrie peace.

Few stories more clearly prove that human connection has power — sometimes enough to right the egregious wrongs of the past.  

Watch Manuel and Baigrie's whole story here:

She followed her gut and answered a phone call from her attacker. Then a beautiful friendship blossomed.

Posted by Upworthy on Monday, October 23, 2017
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2020 was difficult (to say the least). The year was full of life changes, losses, and lessons as we learned to navigate the "new normal." You may have questions about what the changes and challenges of 2020 mean for your taxes. That's where TurboTax Live comes in, making it easy to connect with real tax experts to help with your taxes – or even do them for you, start to finish.

Not only has TurboTax Live helped millions of people get their taxes done right, but this year they've also celebrated people who uplifted their communities during a difficult time by surprising them with "little lifts" to help out even more.

Here are a few of their stories:


Julz, hairdresser and salon owner

"As a hairdresser and salon owner, 2020 was extremely challenging," says Julz. "Being a hairdresser has historically been a recession-proof industry, but we've never faced global shut down due to health risk, or pandemic, not in my lifetime. And for the first time, hairdressers didn't have job security."

Julz had to shut down her salon and go on unemployment benefits for the first time. She also had to figure out how she was going to support herself, her staff and her business during this difficult time. But many other beauty industry professionals didn't have access to the resources they needed, so Julz decided to help.

"My business partner and I began teaching basic financial literacy to other beauty industry professionals," she says. "Transitioning our business from behind the chair to an online academy was a challenge we tackled head-on so that we could move hairdressers into this new space of education, and create a more accessible curriculum to better serve our industry.

Julz connected with a TurboTax Live expert who helped her understand how unemployment affected her taxes and gave her guidance on filing quarterly estimated taxes for her small business. "I was terrified to sit at a computer and tackle this mess of receipts," Julz says, so "it was great to have some virtual handholding to walk me through each question."

In addition to giving Julz the personalized tax advice she needed, TurboTax Live surprised her with a "little lift" that empowered her to help even more beauty professionals. "When my tax expert Diana surprised me with a little lift, I was moved to tears," says Julz. "With that little lift, I was able to establish a scholarship fund to help get other hairdressers the education they deserve."


Alana, new mom

Alana welcomed her first child in 2020. "I think my biggest challenge was figuring out how to be a mom, with no guidance," she says. "My original plan was to have my mom by my side, teaching me the ropes, but because of COVID, she wasn't able to come out here."

She was also without a job for most of 2020 and struggled to find something new.

So, Alana took it as a sign: she decided to launch her own business so she could support her new baby, and that's exactly what she did. She started a feel-good company that specializes in creating affirmation card decks — and she's currently in the process of starting a second, video-editing business.

TurboTax Live answered Alana's questions about her taxes and gave her some much-needed advice as she prepared to launch her businesses. Thanks to their "little lift," they provided her with a little emotional support too.

"I got my mom a plane ticket to finally [have her] meet [my daughter] for her first birthday," Alana says. "I was also able to get a new computer," which helped her invest in her new business and work on her video editing skills. "It's helped my family and me so much," she says.


Michael, science teacher

When schools shut down across the country last year, Michael had to learn how to adapt to a virtual classroom.

"As a teacher, I had to completely revamp everything," he says, so that he could keep his students engaged while teaching online. "At the beginning, it was a nightmare because I had no idea. I had to go from A-Z within a couple of weeks."

Michael's TurboTax Live expert answered his questions about how working from home affected his taxes and helped him uncover surprising tax deductions. To top it all off, his expert surprised him with brand new science equipment and supplies, which allowed him to create an entire line of classes on YouTube, TikTok, Instagram, and Facebook. "Now I can truly potentially reach millions of children with my lessons," he says. "I would never have taken that leap if not for the little lift from TurboTax Live."



Ricky, motivational youth speaker

As a motivational speaker, Ricky was used to doing his job in person, but, he says, "when COVID-19 hit, it altered my ability to travel and visit schools in person [because] schools moved to fully virtual or hybrid models."

He knew he had to pivot — so he began offering small virtual group workshops for student leadership groups at middle and high schools.

"This allowed me to work with student leaders to plan how they would continue making a positive impact on their school community," he says. He wasn't sure how being remote would affect his taxes, but TurboTax Live Self-Employed gave him the advice and answers that he needed to keep more money in his pocket at tax time — and the little lift he received from them has helped him serve even more students.

"[It] has been a major blessing," he says "There will be multiple schools and student groups from across the country that I can hold leadership workshops with to empower them with the tools to be inspirational leaders in their school, community, and world."

Plus, he says, it was great knowing he had an expert to help him figure out how being remote affected his taxes. "I felt confident and assured in the process of filing my taxes knowing I had an expert working with me, says Ricky. "There were things my expert knew that I would not have considered when filing on my own."

Filing your taxes doesn't have to be intimidating, especially after a year like 2020. TurboTax Live experts can give you the "little lift" you need to get your taxes done. File with the help of an expert or let an expert file for you! Go to TurboTax Live to get started.

via The BC Cancer Foundation

Testicular cancer typically affects men between the ages of 16 and 44 and is the most common solid tumor to occur in men of this age group. These tumors grow rapidly and can double in size in just 10 to 30 days.

The disease is potentially fatal if not discovered early and accounts for about 11%-13% of all cancer deaths of men between the ages of 15-35. An estimated 9,60 people were diagnosed with testicular cancer in 2020, resulting in around 440 deaths.

So it's incredibly important for people with testicles to check themselves regularly.

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True

2020 was difficult (to say the least). The year was full of life changes, losses, and lessons as we learned to navigate the "new normal." You may have questions about what the changes and challenges of 2020 mean for your taxes. That's where TurboTax Live comes in, making it easy to connect with real tax experts to help with your taxes – or even do them for you, start to finish.

Not only has TurboTax Live helped millions of people get their taxes done right, but this year they've also celebrated people who uplifted their communities during a difficult time by surprising them with "little lifts" to help out even more.

Here are a few of their stories:


Julz, hairdresser and salon owner

"As a hairdresser and salon owner, 2020 was extremely challenging," says Julz. "Being a hairdresser has historically been a recession-proof industry, but we've never faced global shut down due to health risk, or pandemic, not in my lifetime. And for the first time, hairdressers didn't have job security."

Julz had to shut down her salon and go on unemployment benefits for the first time. She also had to figure out how she was going to support herself, her staff and her business during this difficult time. But many other beauty industry professionals didn't have access to the resources they needed, so Julz decided to help.

"My business partner and I began teaching basic financial literacy to other beauty industry professionals," she says. "Transitioning our business from behind the chair to an online academy was a challenge we tackled head-on so that we could move hairdressers into this new space of education, and create a more accessible curriculum to better serve our industry.

Julz connected with a TurboTax Live expert who helped her understand how unemployment affected her taxes and gave her guidance on filing quarterly estimated taxes for her small business. "I was terrified to sit at a computer and tackle this mess of receipts," Julz says, so "it was great to have some virtual handholding to walk me through each question."

In addition to giving Julz the personalized tax advice she needed, TurboTax Live surprised her with a "little lift" that empowered her to help even more beauty professionals. "When my tax expert Diana surprised me with a little lift, I was moved to tears," says Julz. "With that little lift, I was able to establish a scholarship fund to help get other hairdressers the education they deserve."


Alana, new mom

Alana welcomed her first child in 2020. "I think my biggest challenge was figuring out how to be a mom, with no guidance," she says. "My original plan was to have my mom by my side, teaching me the ropes, but because of COVID, she wasn't able to come out here."

She was also without a job for most of 2020 and struggled to find something new.

So, Alana took it as a sign: she decided to launch her own business so she could support her new baby, and that's exactly what she did. She started a feel-good company that specializes in creating affirmation card decks — and she's currently in the process of starting a second, video-editing business.

TurboTax Live answered Alana's questions about her taxes and gave her some much-needed advice as she prepared to launch her businesses. Thanks to their "little lift," they provided her with a little emotional support too.

"I got my mom a plane ticket to finally [have her] meet [my daughter] for her first birthday," Alana says. "I was also able to get a new computer," which helped her invest in her new business and work on her video editing skills. "It's helped my family and me so much," she says.


Michael, science teacher

When schools shut down across the country last year, Michael had to learn how to adapt to a virtual classroom.

"As a teacher, I had to completely revamp everything," he says, so that he could keep his students engaged while teaching online. "At the beginning, it was a nightmare because I had no idea. I had to go from A-Z within a couple of weeks."

Michael's TurboTax Live expert answered his questions about how working from home affected his taxes and helped him uncover surprising tax deductions. To top it all off, his expert surprised him with brand new science equipment and supplies, which allowed him to create an entire line of classes on YouTube, TikTok, Instagram, and Facebook. "Now I can truly potentially reach millions of children with my lessons," he says. "I would never have taken that leap if not for the little lift from TurboTax Live."



Ricky, motivational youth speaker

As a motivational speaker, Ricky was used to doing his job in person, but, he says, "when COVID-19 hit, it altered my ability to travel and visit schools in person [because] schools moved to fully virtual or hybrid models."

He knew he had to pivot — so he began offering small virtual group workshops for student leadership groups at middle and high schools.

"This allowed me to work with student leaders to plan how they would continue making a positive impact on their school community," he says. He wasn't sure how being remote would affect his taxes, but TurboTax Live Self-Employed gave him the advice and answers that he needed to keep more money in his pocket at tax time — and the little lift he received from them has helped him serve even more students.

"[It] has been a major blessing," he says "There will be multiple schools and student groups from across the country that I can hold leadership workshops with to empower them with the tools to be inspirational leaders in their school, community, and world."

Plus, he says, it was great knowing he had an expert to help him figure out how being remote affected his taxes. "I felt confident and assured in the process of filing my taxes knowing I had an expert working with me, says Ricky. "There were things my expert knew that I would not have considered when filing on my own."

Filing your taxes doesn't have to be intimidating, especially after a year like 2020. TurboTax Live experts can give you the "little lift" you need to get your taxes done. File with the help of an expert or let an expert file for you! Go to TurboTax Live to get started.