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Tony Hsieh was living proof that you can be a good human being and successful in business

Tony Hsieh was living proof that you can be a good human being and successful in business
Sahil Bloom/Twitter, Chris Sacca/Twitter, Julie Zhou/Twitter

When people describe what it takes to succeed in business, the words they use often sound combative. We assume a certain ruthlessness is necessary to make it, that you must destroy the competition and step on and over others to climb to the top. It's almost a given that exploitation of employees and deceptively clever marketing to customers are they keys to big profits.

Then along comes someone like Tony Hsieh, who spent two decades obliterating those assumptions as the visionary CEO of Zappos.

Hsieh, who tragically passed away last week at age 46 following a house fire, took a unique approach to running a business on practically every level. From a decentralized management model to a completely relationship-centered customer service philosophy, he created an innovative alternative to traditional business practices. But it was his generosity of spirit in helping others succeed that clearly defined his legacy.

Hsieh's customer service philosophy was all about creating and maintaining relationships with people. Rather than make it hard for customers to find contact information on their website like many companies do, Zappos posted their 1-800 number prominently on the top of every page. And rather than try to get customers off the phone as quickly as possible, they made sure that every customer truly felt taken care of—even to the extent of helping them find shoes from competitors if Zappos didn't have what they were looking for.

Hsieh's family says that his mantra was "delivering happiness." It seems he instinctively understood that truly happy customers are loyal customers, and that business could involve both making money and making people happy.

But it wasn't just customers that Hsieh focused his energies on. After his passing, story after story of his thoughtfulness and helpfulness toward other businesses and individuals have circulated, proving that not only was Hsieh a good businessman, but also a truly good human being.

For example, Josh Reich, former CEO of the online bank Simple, told a story about trying to poach Zappos' head of customer service when Simple was starting up. He said Hsieh found out and made a counter-offer for Reich's team to come meet the Zappos team and learn how they operated.

"We got to spend time with agents in the call center, watch them take calls," Reich wrote on Twitter. "Learn about how they were hired. Speak with the engineers about how they built the CRM stack to be both efficient and foster moments of delight.

We spent time with his exec team and went back to his apartment and chatted over pancakes. He went above and beyond. He liked our mission and wanted to help. He helped us deliver happiness. He left an outsized mark on this world. He will be missed."

Praise for Hsieh has come from people of all backgrounds, especially those who have worked in the startup business world or who lived or spent time in Las Vegas, where Hsieh lived.

He embraced and encouraged his employees uniqueness as human beings.


He was successful and thoughtful, but also refreshingly humble.

And his generosity extended to all he came in contact with.

The outpouring of gushing eulogies are how we should all strive to be remembered.

If you are not familiar with Hsieh's life story, investor Sahil Bloom offered a synopsis on Twitter that illustrates what makes Hsieh such a unique figure.

"Tony Hsieh was a builder, investor, philanthropist, and self-proclaimed weirdo.

He inspired millions to think differently about happiness and embrace their own inner weirdness.

Here is the story of a beautiful man gone way too soon.

Tony Hsieh was born on December 12, 1973.

His parents, both Taiwanese immigrants, placed a strong emphasis on education, always pushing Tony and his younger brothers to excel in school.

Upon graduating high school in California, he left home to enroll at Harvard University.

Having grown up in the San Francisco Bay Area in the very early days of the internet, he wanted to be a part of that world.

He graduated in 1995 with a degree in computer science, determined to build.

As a first step, he accepted a job at Oracle as a low level programmer.

But his ambition and creativity was not suited for the large corporate life.

Within a few months, he left Oracle with a colleague to build something new.

Their idea: to build an ad network for the new world of internet advertising.

So it was that LinkExchange was born.

Riding the internet boom, it took off immediately.

Within 90 days, they had 20,000 participating web pages.

Within 2 years, they had over 400,000.

In 1998, just 2 years after starting the business, Hsieh and his co-founders sold LinkExchange to Microsoft for $265 million. Working at Microsoft while waiting for all of his shares to vest, Hsieh yet again grew tired of the big corporate culture.

Deciding that time was his most precious resource, he left early, leaving millions of unvested shares on the table, and launched a startup incubator.

Venture Frogs (the name originated from a dare) invested in and supported startups.

It was in this role that Hsieh first met Nick Swinmurn, the founder of @Zappos, a company that wanted to sell shoes online.

In 1999, this seemed crazy, but Hsieh was intrigued.

Believing in the massive market opportunity, Venture Frogs decided to invest in Zappos.

This was just the beginning for Hsieh.

Anxious to get back to building, he joined Zappos as its CEO and got to work.

Sales were growing, but there was nothing smooth about road ahead.

The business was unprofitable, and with a backdrop of the dot-com crash, the idea of raising money for an internet shoe sales business was laughable.

So Hsieh buckled down, selling off his own real estate holdings to fund the business.

He became a true servant leader. 9/ As Zappos grew, Hsieh focused on building a company he could be proud of.

He prioritized people and built a unique culture that embraced individualism.

Zappos famously asked the question, "How weird are you?" of new applicants.

By 2009, the company hit $1 billion in sales.

Zappos was acquired by Amazon in 2009 for $1.2 billion.

Having rejected previous offers, Hsieh finally relented when Amazon promised to allow Zappos to run independently.

For Hsieh, the success of Zappos was intertwined with its culture.

This was simply non-negotiable.

Tony Hsieh remained at the helm of Zappos until August 2020, when he stepped down after 21 years as its CEO.

A natural introvert, he likened his role as CEO to that of a greenhouse architect, designing an environment that would allow employees to learn, grow, and thrive.

Outside of his day job, Tony Hsieh always sought out ways to give back.

His book, Delivering Happiness, was a #1 @nytimesbooks best seller, remaining on the list for 27 consecutive weeks.

He also invested heavily in rebuilding underdeveloped parts of downtown Las Vegas.

Tony Hsieh showed the world that being different was not only ok, but actually a competitive advantage.

He inspired millions to embrace their inner weirdness.

Above all else, Tony Hsieh loved life.

He will be sorely missed, but his legacy will live on."

Indeed it will. Thank you, Tony Hsieh, for being an inspiring example for us all.

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5 things that made us smile this week

The animal edition!

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Been stressed this week? Who hasn’t. That’s why we’re bringing you the latest in good news—five animal-themed stories we guarantee will put a smile on your face.

This week, we’re celebrating:

The most entertaining animal photos you've ever seen

Jason Moore/Comedy Wildlife Photography Awards 2023 and © Tzahi Finkelstein /Comedy Wildlife Photography Awards 2023

Need a laugh? How about a dozen laughs? Look no further than the 2023 Comedy Wildlife Photography Awards, a competition started in 2015 that focuses on the lighter side of wildlife photography. More than 1,800 photographers from around the world submitted photos, and the finalists—from a kangaroo playing air guitar to an arguing set of greenfinches—will absolutely make your day.

Healthier, happier, rescued pets

Hundreds of thousands of pets are relinquished to shelters each year, and many vulnerable pet populations—such as disabled and elderly dogs—can be hard to place in loving homes. Fortunately, Subaru has sponsored the rescue, rehabilitation, and adoption of more than 134,000 of these pets through the Subaru Share the Love® Event. As the largest corporate donor to the ASPCA® (The American Society for the Prevention of Cruelty to Animals®), Subaru and its retailers are donating a minimum of $300 to charities like the ASPCA for every new Subaru purchase or lease during the 2024 Subaru Share the Love Event, happening now through January 2, 2025.

This animal-centric (and adorable) creative writing assignment 

Amy McKinney, a third-grade teacher in Pennsylvania, recently had a genius idea for teaching her class persuasive writing: Rather than have them formulate an argument for an imagined audience (boring!), McKinney partnered with a local animal shelter and had her class write persuasive descriptions of each animal to help them get adopted. Each student chose a pet to write about and sent their essays to the shelter to display and post to the shelter’s social media channels. Student engagement was “tremendous,” said McKinney, and there’s no doubt these persuasive paragraphs made a huge difference in these shelter pet’s lives. Adorable.

The dog who saved his owner with CPR (yes, really)

Dogs have made the news for saving humans before, but have you ever heard of a dog performing CPR? That’s exactly what Bear, a Siberian Husky-Golden Retriever mix, did in 2022 when he found his owner unconscious on the floor after suffering a major heart attack. Not only was Bear able to quickly call for help, he even jumped on his owner’s chest repeatedly while someone else called the paramedics. Thanks to Bear, the owner survived what should have been a fatal heart attack. Now that deserves some head scritches.

Bee populations have reached a record high

macro shot photography of beePhoto by Jenna Lee on Unsplash

Honeybees are essential to the planet, as they pollinate over 130 types of fruits, vegetables, and nuts. For years, honeybee numbers have been in decline—but happily, that’s starting to change. The US has added almost a million bee colonies in the past five years, with more than 3.8 million honeybees in total.

For more ways to smile, check out how Subaru is sharing the love this holiday season.

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Woman who was pressured to quit her job to raise stepdaughter's baby makes a bold decision

This sparked an important conversation about family responsibility.

via Pixabay

When parents can't step up, should grandparents step in?

A story that recently went viral on Reddit’s AITA forum asks an important question: What is a parent’s role in taking care of their grandchildren? The story is even further complicated because the woman at the center of the controversy is a stepparent.

At the time of writing her post, the woman, 38, met her husband Sam, 47, ten years ago, when his daughter, Leah, 25, was 15. The couple married five years ago after Leah had moved out to go to college.

Leah’s mom passed away when she was 10.

When Leah became pregnant she wanted to keep the baby, but her boyfriend didn’t. After the disagreement, the boyfriend broke up with her. This forced Leah to move back home because she couldn’t afford to be a single parent and live alone on a teacher’s salary.

Leah’s story is familiar to many young mothers facing similar difficulties.

The father isn’t involved in the baby’s life as a caretaker or financially. Sadly, research shows that 33% of all children in the U.S. are born without their biological fathers living in the home.

a young mother holds her baby

Single motherhood comes with unique hardships.

via Alexander Grey/Unsplash

The new mother is a teacher and can’t afford to live on her own with a child. In 2019, a study found that out the top 50 U.S. cities, Pittsburgh is the only one where a new teacher could afford rent.

Today, Portland, OR has joined the very short list of cities where an "average teacher can afford 91.3% of apartments within community distance of their school" according to a recent study.

The stressors of taking care of the baby made Leah realize she needed help.

“But once she had the baby around 4 months back, Leah seemed to realize having a baby is not the sunshine and rainbows she thought it was,” the woman wrote on Reddit. “She barely got any sleep during the last four months. All the while Sam was helping her with the baby while I did almost all chores myself.”

“Now her leave is ending. She did not want to leave the baby at daycare or with a nanny,” the woman continued. “Sam and I both work as well.”

Leah asked her stepmother if she would stay home with the baby. The stepmother said no because she never wanted to have a baby and she has a job. “I asked why Leah can't stay home with the baby herself,” the woman wrote. “She said how she was young and had to build a career. I said many people take breaks to raise kids, and she broke down crying about how she was so tired all the time being a mom and needed something else in her life too.”

A woman holds a newborn baby.

The demands of new motherhood are usually all-encompassing.

via Pixabay

After the woman told her stepdaughter no, her husband pressured her to stay home with the baby. But she refused to give up her job to raise her stepdaughter’s child. “Leah said yesterday how she wished her mom was alive since she would have had her back. She said I didn't love her, and my husband is also mad at me,” the woman wrote. The woman asked the Reddit community if she was in the wrong for “refusing to help my stepdaughter with the baby,” and the community responded with rapturous support.

"[The woman] should tell her husband to knock it off and stop trying to pressure her into raising his daughter’s baby. If he wants a family member to look after her baby while she works, then he can do it," user Heavy_Sand5228 wrote.

"This is Leah's baby that she alone chose to have. That doesn't obligate you to change YOUR life to suit her desires. The whole business of saying you don't love her because you won't quit your job to watch her baby is manipulative and messed up, and I'm shocked your husband is siding with her," user SupremeCourtJust-a** added.

Leah and many women like her are in this situation because, in many places, teachers are underpaid, rent is high, and not all dads pay child support, even those required by law.

Another commenter noted that the baby is much more the father’s responsibility than the stepmother's. "To add, Leah should consider seeking child support from her ex. Her kid should be getting that money," Obiterdicta wrote.

While there are resources to help stepparents connect with their stepchildren and step-grandchildren, it's important to remember that the responsibility to raise a child ultimately rests with the parent(s).

This article originally appeared last year.

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Here’s a military trick that can help you cool down in minutes, even in scorching heat

It's cheap, fast and effective.

via U.S Army Cadet Commons/Flickr

The U.S. Army's heat stroke training.

With temperatures rising worldwide, it's essential to know how to stay cool by reducing your body heat. It’s important to keep hydrated and wear breathable clothing, but if you want to cool off quickly, the military has a trick to reduce body temperature in minutes.

According to a CBS report, research shows that submerging your forearms and biceps in ice-cold water can help prevent overheating. That’s why the military uses arm immersion tables when training in hot weather or stationed in places where the heat is unbearable and it's impossible to get to an air-conditioned room. "It's low-tech, it's inexpensive, it's easy to implement," Lt. Col. Dave DeGroot, who runs the Army Heat Center at Fort Moore, told CBS. "It's a bucket of water." Arm immersion tables are long, narrow troughs filled with ice-cold water that stand on four legs.

To cool down, soldiers place their hands, arms, and wrists in the cold water for 3 to 5 minutes. Then, they raise their arms above their heads. This allows cooled blood to circulate throughout the body, lowering its temperature. It also allows the water to drip down their arms, cooling their core from the outside.



Soldiers who practice the technique say that while their arms are submerged, they feel the cold water circulate throughout their body, starting in the chest and then moving to their back.

"Your car has a radiator. Well, so do we. It's our skin," DeGroot said. "Our blood is going to cool off and circulate back to the core and eventually, with several minutes of exposure, bring the core temperature down.”

Arm immersion tables cool approximately 13% of the body, enough surface area to transfer body heat to the water. According to TechLink, immersing one's arms in cold water can reduce core body temperature by 2° F in 3 to 10 minutes. Two degrees may not sound like much, but considering that the average body temperature is usually between 97 and 100 degrees, it makes a huge difference.



In severe situations where hot soldiers appear pale, wobbly, or mentally incapacitated, the military uses ice sheets to cool them down. "An ice sheet is nothing more than a simple bed sheet that we use," Fort Jackson safety specialist Vinson Washington told the U.S. Army. “We submerge these in ice, and when a casualty overheats, we wrap them in these to cool them down until we can get medical personnel on the scene."

"We put them in a human taco, basically," 1st Sgt. Brendan Cain, an Air Assault School instructor, added. In the event a soldier goes down with a heat injury, they use the sheets to "cool down the (soldier's) core temperature," then "it's an automatic call to 911."

Arm immersion tables and ice sheets work because, according to TechLink, the heat transfer of water is 25 times greater than that of air. So, to cool someone off, it’s much more effective to immerse them in water than to place them in front of a fan.

There's no need to worry if you’re looking to beat the heat and don’t have a military-grade arm immersion tank. You can make something similar by taking a large cooler filled with ice water and placing it on a table or by filling your kitchen sink with water and adding some ice.


This article originally appeared in July.

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Comedian's viral video perfectly nails how each generation arrives at someone's house

"Millennials will arrive late, but they will text you to let you know they're on their way, just as they're about to get into the shower."

Samuel Peter/Pexels

Boomers knock. Millennials and Gen Z text "here."

Playing with the contrasts between generations has become a modern pastime, as baby boomers, Gen X, millennials and Gen Z see and experience the world quite differently. Generation gaps have always existed, of course, but the tech age has widened those gaps in big ways, sometimes creating challenges, but often resulting in hilarity.

For instance, watching a Gen Zer try to figure out how to use a rotary phone is pure entertainment. The way emojis are used and interpreted varies vastly by age, making for some chuckle-worthy communication mishaps. Slang terms can be hard to keep up with the older you get, but they can also be manipulated by savvy elders to great comedic effect.

And now, comedian Jake Lambert has compared how the different generations arrive at someone's house in a viral video that's been viewed more than 12 million times.

"You've basically got boomers who will turn up completely unannounced any time from about 7:00 in the morning and they will knock on your door just slightly louder than the police using a battering ram carrying out a house raid," Lambert begins.

"And then you've got Gen X. They would have made the plans well in advance, and they would've also checked in a couple of days before just to make sure the plans are definitely still happening," he went on. "You see, Gen X is the forgotten generation and they're so scarred by this title they would've assumed that you'd forgotten not only about the plans but about their very existence."

"Millennials will have hoped that the plans would've been canceled. There's no reason that a millennial will ever actually want to come to your house," he continued. "They will arrive late, but they will text you to let you know they're on their way, just as they're about to get into the shower. And a millennial will never knock on your door. You'll just get a text either saying 'here' or 'outside,' and that's your cue to go and let them in."

"Similarly, Gen Z will never actually knock," he concluded. "But the chances are they won't have to, as they would have been documenting the entire journey from their house to yours, maybe even on Facetime using this angle [camera facing directly up at the chin] as they go along for some reason. Either that or they'll just send a picture of your front door or a selfie of them outside it. And again, just like the millennial, that's your cue to go and rescue them from the outside world."

People felt alternately seen, attacked and validated by Lambert's assessments, with the most common response being "accurate."

"I‘m a millennial, my husband GenX. Scarily accurate! 😂"

"Described this millennial to a T."

"This is surprisingly accurate 😂 I laughed slightly louder than the police using a battering ram…"

"Sooo accurate…guilty of the lateness and ‘here’ text 🙃"

"I must admit I'm a millennial. But knocking on the door feels so aggressive, uknow? 😅😇"

"Millennial texting to say almost there but just started getting dressed to go out. Why do we do this? It's not intentional, at least not for me."

"Honestly your observations are just brilliant! GenX-er here!"

"The Gen Z angle omg 😂😂"

Some people didn't resonate with their generation's description, but there are exceptions to every rule and some people will never fit a stereotype. However, judging by the wave of affirmative responses, Lambert nailed the generational generalities across the board—and did so in a way that allows us all to laugh at ourselves.

You can follow Jake Lambert on Instagram.


This article originally appeared in July.

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Man honors mom's passing with a tattoo of her handwritten diary entry from the day he was born

"The second I saw it I thought to myself, 'Oh my god, these were her first thoughts about me.'"

Photos courtesy of Jake Bley

Jake Bley wanted to commemorate the 10th anniversary of his mother's passing.

When kids are growing up, they often see their mother in one dimension—just "Mom"—without much thought for the life she lived before kids or who she is outside of that role. It's usually not until we reach our own adulthood that we recognize, "OH, Mom is much more than just my mother," and if we're lucky, we then get to know her in a whole new light and celebrate all that she is.

Jake Bley is lucky to be getting to know and celebrate his mother, Nicki—but in a very different way than most people do. Nicki Bley was only 46 when she died after a year-long battle with Acute Myeloid Leukaemia in 2014. Jake, one of Nicki's five children, was in his early 20s when she passed.

toddler in mom's arms and adult son with arm around momJake as a toddler and as an adult with his mom, NickiPhotos courtesy of Jake Bley


"As a young mother, our relationship was closer to a friendship than a usual mother/son relationship," Jake tells Upworthy. "I could go to her about anything, and she was always supportive…she was one of my best friends."

woman bald from chemo laughing with her adult son

Jake and Nicki just months before Nicki passed

Photo courtesy of Jake Bley

Shortly before she died, Nicki gave each of her kids a special gift. To Jake, she handed over her collection of handwritten diaries she'd kept from the time she was 8 years old.

"When she gave each of her children our gifts she was very sick," he says. "But she told me she gave me the diaries and other sentimental items because she knew I would value them, and I could process her thoughts throughout the years. Get to really know who she was and value that. The good and the bad."

"It has been 10 years since she passed, and I only started really looking at the items recently," Jake shares. "It has been too hurtful to explore them until now. That's when I found the little red Collins from 1989, the year I was born. From there, I flicked to the day I was born and that was when I saw her entry—'only a little fellow.'"

Jake had been born prematurely, weighing only 5.7 pounds at birth, and Nicki had jotted "Only a little fellow" as a note beneath his statistics.

"The second I saw it I thought to myself, 'Oh my god, these were her first thoughts about me," Jake says. "I couldn't stop thinking about it."

As part of his healing journey, Jake decided to tattoo the phrase on his leg, in his mom's handwriting, to commemorate the 10th anniversary of her passing.

"I took the day off work, very nervous, and I walked into a local tattoo artist studio with no booking," he says. "Up until then I didn't feel like I could commit. My tattoo artist Riley was incredible. I told her the story, and she took the 1989 Red Collins diary and copied the handwriting on to a transfer for the tattoo."

"I love meaningful tattoos," she told him. It was Jake's first time getting a tattoo, but he says that all of his nerves instantly vanished when he saw the final product.

"It was perfect. I felt like a weight had been lifted off my shoulders, and it was a happy moment. When I got back to my car I cried happy tears, because for the first time in a very long time I was letting myself feel my emotions."

He shared a video documenting the tattoo experience on TikTok:

@jakebley

TW: GRIEF. I know shes watching over me. #Tattoo #Grief #griefjourney ❤️

Jake says his grief over his mother's death has been complex. "It's not until years later that I started to understand the impact of losing a parent, and the need to not only experience, but feel my emotions," he says. "Taking the time to rediscover my mother, and getting this tattoo a decade later has been part of my healing journey."

Jake's story has gone viral on social media, with people offering their words of comfort and their own experiences with remembering their loved ones, which has given a whole new dimension to Nicki's legacy.

"It has been so wonderful seeing the love pouring out from the community," Jake tells Upworthy. "The thought that 10 years on my mother's handwriting, love and memory not only lives on but is celebrated by so many truly fills my heart."


This article originally appeared in July.

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Hospice nurse reassures people worried by recent footage of Jimmy Carter at 100

Carter has been in hospice care for nearly 2 years.

via Hospice Nurse Julie and Commonwealth Club/Wikimedia Commons

Julie McFadden and former President Jimmy Carter.

Former President Jimmy Carter is known for being one of the most beloved former presidents in American history for his resolve to use his talents to help others, whether it was eradicating the Guinea worm or his work with Habitat for Humanity into his late 90s. Carter says that his faith is the big reason for his resilience. “I have one life and one chance to make it count for something,” he said. “My faith demands that I do whatever I can, wherever I am, whenever I can, for as long as I can with whatever I have to try to make a difference.”

The man who held the presidency from 1977 to 1981 went into hospice in February 2023 but has lived much longer than most expected. Carter has made 2 public appearances in that time, the first in November 2023 for the funeral of his wife of 77 years, Rosalynn and on October 1, 2024 for his 100th birthday. When Carter was wheeled into his wife’s funeral, some family members expressed shock and worry about Cartter’s appearance.

Since beginning hospice care, Carter has appeared frail and gaunt without expression and mouth agape. It shouldn’t be shocking for a person who has reached the age of 100 to appear so fragile, but it’s right to be concerned that he may be uncomfortable in such a state. However, Julie McFadden, also known as Hospice Nurse Julie, settled a lot of people’s fears in a TikTok video where she explained Carter’s appearance and why he’s most likely comfortable during his transition.

McFadden has assisted over a hundred people in their final days and is the author of the bestseller, "Nothing to Fear."

@hospicenursejulie

#greenscreenvideo #greenscreen Jimmy Carters 100th birthday! #hospicenursejulie #hospicenurse #jimmycarter #education

What is Jimmy Carter's condition?

“I have been tagged in this Jimmy Carter turns 100 years old today video,” she begins her viral TikTok with over 600,00 views. “So many times people asking me, why does he look like this? Is he okay? Does this mean anything? As a hospice nurse, this video was not alarming to me. Jimmy Carter, to me, looks just like someone who was 100 years old on hospice and getting towards the end of their life.”

She then speculated on what his life is like at age 100. “Jimmy Carter is likely sleeping 20 to 22 hours a day. He is likely not really eating and drinking, which is all normal and to be expected at the end of life. So that's why he looks so thin. He looks cachectic. His body is slowly shutting down and the more we just let his body be the guide, the better he will be.”

A lot of people are concerned about the way that Carter’s mouth seems to be permanently open. McFadden says that is due to muscle wasting. “His mouth is hanging open because it takes muscles to keep your mouth shut. And at the end of life, those muscles relax. So he is likely so relaxed that when he's sleeping, which is most of the time, even when he's in a wheelchair, he's asleep, and his muscles relax, so his mouth hangs open.”



McFadden also addressed many people's concerns: Should Carter have been brought outside to celebrate his birthday with his family in such an advanced state? Should he have been in front of the cameras?

“In my opinion, it's up to the family. The family knows that person best,” McFadden said. “From what we know of Jimmy Carter, he was a family man who loved being around his family. So why not be around him and celebrate his one hundred? One-hundredth birthday and bring family around, bring him outside. They know his personality. They must think he would love this. So let's do it. We don't have to keep dying people hidden away.”

McFadden is such an incredible gift because we tend to lock away the dying and talking about death and hospice is a very uncomfortable topic for most. This lack of information leads us to believe that someone in Carter’s position suffers. But, according to McFadden, he’s probably comfortable and relaxed. McFadden knows that when people better understand Carter’s condition, they will probably feel better about their final days as well.


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