The story of her helping a man on a flight went viral. She hopes it inspires others.

It was by total coincidence that Clara Daly and Tim Cook ended up on the same flight.

Tim Cook is blind and deaf. After visiting his sister in Boston, he was returning home alone to Portland. Clara Daly and her mom were on the same flight after their original trip back to Los Angeles had been canceled.

While the airline staff reportedly did their best, they were unable to communicate with Cook, and they reached out to other passengers for help, asking if anyone onboard knew American Sign Language (ASL). Daly had recently been studying ASL, and she gladly stepped in.


Image courtesy Clara Daly.

It was unclear whether Cook had made accessibility requests with the airline or not, but regardless, flying while disabled presents a number of challenges — and the burden is often left on the person with the disability. The Air Carrier Access Act of 1986 attempted to address many accessibility issues, but there continue to be stories where airlines fail in their duty.

Daly, however, immediately put her ASL skills to work communicating with Cook about his needs on the flight.

Pressing her hand against Cook's, she was able to sign out words one letter at a time. Their communication began with him simply asking for a glass of water. But she returned several times throughout the flight and spent the last 30 minutes keeping him company before they landed. In a follow-up with Cook, the airline said he made it safely back home after meeting a service provider in Portland.

And in a video posted by Portland's KGW8, Cook said of his experience with Daly, "I was very moved and happy for you to come talk with me. ... Talking with you was the best part of my trip."

"I think ASL is a beautiful language that is not only for deaf people but is a language everyone should get to know," Daly says. "We are all part of the same world and it is our duty to make it a place we all want to live in."

Her act of kindness went viral and she's using it as a teaching moment.

A fellow passenger on their flight took a picture of Daly signing to Cook and posted it to her Facebook page. It went viral, with more than 1 million people reacting and more than 650,000 people sharing the story.

I saw this gentleman, Tim, in Boston's Logan airport with the sister he'd been visiting. It appeared he was both deaf...

Posted by Lynette Scribner on Tuesday, June 19, 2018

About the viral nature of her story, Daly says, "All I can hope people can get from this is an inspiration do some good themselves."

These small acts of kindness can have a profound impact — we all need to remember that.

There are things each of us can do every day to help others, whether it's offering a service or supporting your favorite disability advocacy group — particularly when gaps in accessibility persist. A seemingly small act might be a great and welcome relief to someone else. That's something people forget too often.

"I think people need to help people as much as we can," Daly said.

Daly may be just 15, but hers is the kind of wisdom the world needs right now. And if the response to her act is any indication, it's one people are really grateful to see.

Photo by Anna Shvets from Pexels
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Increasingly customers are looking for more conscious shopping options. According to a Nielsen survey in 2018, nearly half (48%) of U.S. consumers say they would definitely or probably change their consumption habits to reduce their impact on the environment.

But while many consumers are interested in spending their money on products that are more sustainable, few actually follow through. An article in the 2019 issue of Harvard Business Review revealed that 65% of consumers said they want to buy purpose-driven brands that advocate sustainability, but only about 26% actually do so. It's unclear where this intention gap comes from, but thankfully it's getting more convenient to shop sustainably from many of the retailers you already support.

Amazon recently introduced Climate Pledge Friendly, "a new program to help make it easy for customers to discover and shop for more sustainable products." When you're browsing Amazon, a Climate Pledge Friendly label will appear on more than 45,000 products to signify they have one or more different sustainability certifications which "help preserve the natural world, reducing the carbon footprint of shipments to customers," according to the online retailer.

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If the past year has taught us nothing else, it's that sending love out into the world through selfless acts of kindness can have a positive ripple effect on people and communities. People all over the United States seemed to have gotten the message — 71% of those surveyed by the World Giving Index helped a stranger in need in 2020. A nonprofit survey found 90% helped others by running errands, calling, texting and sending care packages. Many people needed a boost last year in one way or another and obliging good neighbors heeded the call over and over again — and continue to make a positive impact through their actions in this new year.

Upworthy and P&G Good Everyday wanted to help keep kindness going strong, so they partnered up to create the Lead with Love Fund. The fund awards do-gooders in communities around the country with grants to help them continue on with their unique missions. Hundreds of nominations came pouring in and five winners were selected based on three criteria: the impact of action, uniqueness, and "Upworthy-ness" of their story.

Here's a look at the five winners:

Edith Ornelas, co-creator of Mariposas Collective in Memphis, Tenn.

Edith Ornelas has a deep-rooted connection to the asylum-seeking immigrant families she brings food and supplies to families in Memphis, Tenn. She was born in Jalisco, Mexico, and immigrated to the United States when she was 7 years old with her parents and sister. Edith grew up in Chicago, then moved to Memphis in 2016, where she quickly realized how few community programs existed for immigrants. Two years later, she helped create Mariposas Collective, which initially aimed to help families who had just been released from detention centers and were seeking asylum. The collective started out small but has since grown to approximately 400 volunteers.