Home printers are incredibly frustrating to use, and they aren't getting better.
Anyone who has ever printed a document at home knows the inevitable rage of dealing with your standard home-office inkjet printer. They're clunky, unreliable, and prone to a litany of problems—everything from drivers to ink cartridges to the WIFI is bound to malfunction at some point. And without a usable interface, they're extremely difficult to troubleshoot on your own.
The problem with printers is that they have been around since at least the 80s. And while the technology has improved in some ways, they remain incredibly buggy and difficult, and printer manufacturers have found infuriating ways to make them even more annoying and expensive to use. (Ink cartridge subscriptions, anyone?)
The boys from Office Space knew how to handle wayward printers.Giphy
But YouTuber Gus Johnson is here to help. He's created a perfectly simple guide for anyone who wants to get their printer set up and begin printing documents. Let's go!
First, Johnson walks us through how to make sure our printer is turned on. It's on? OK, great! Now we're ready to print—well, after the printer installs the 18 mandatory driver updates.
Once those are all done, it's time to print. Except it turns out the ink is low—well, not low, but low-ish, which means the printer won't print until you replace all of the cartridges. And no, you are not allowed to print in black and white if your magenta is low, just so you know.
The cartridges, by the way, are not compatible between printers and often not reliably sold in stores. So, Johnson shows us how to order them online and then wait. Days later, now we're ready to print! Well, after one more new cartridge update installs, and of course given that you can figure out how to get your supposedly "wireless printer" to talk to your laptop.
Johnson's video is a gut-busting watch for anyone who's grappled with a home printer and been tempted to pull an Office Space on it with a hefty baseball bat. Watch the whole thing here:
- YouTubewww.youtube.com
Printers are a really complicated piece of technology. But that shouldn't let them off the hook. Most of the problems spoofed in Johnson's video are solvable. And that's exactly the larger issue.
The Wirecutter writes that "there is some amazingly complicated technology in your printer, including the printheads, the ink, and the mapping software. You take your printer for granted, but that box can cover a piece of paper in millions of dots of precisely located, color-matched ink in a few seconds," and that most manufacturers take a loss on the actual machinery of a printer, hoping to recoup the earnings via ink sales later down the road.
If printers were the only piece of technology that seem to get worse and worse, bleeding us for more and more money while offering a rapidly deteriorating product, maybe we'd be willing to spare a few tears for the poor manufacturers. But this is a global problem affecting practically everything we touch—from social media, streaming content, journalism, and even restaurants. We pay more or the same for something that doesn't ever get any better, and often gets worse!
There's a term for this phenomenon. It's officially called "enshittification," or platform decay.
Writer Cory Doctrow, who coined the term, describes the pattern like this: "Here is how platforms die: first, they are good to their users; then they abuse their users to make things better for their business customers; finally, they abuse those business customers to claw back all the value for themselves. Then, they die."
Bill Maher described Silicon Valley's approach to technology as, "If it ain't broke, f*ck with it."
- YouTubewww.youtube.com
Doctrow even mentioned printers specifically in a recent Medium post:
"They make printer-scanners that won’t scan unless all four ink cartridges are installed and haven’t reached their best-before dates. They make printers that won’t print black and white if your $50 magenta cartridge is low. They sell you printers with special half-full cartridges that need to be replaced pretty much as soon as the printer has run off its mandatory 'calibration' pages. The full-serving ink you buy to replace those special demitasse cartridges is also booby-trapped — HP reports them as empty when they’re still 20% full. ... HP tricks customers into signing up for irrevocable subscriptions where you have to pay every month, whether or not you print, and if you exceed your subscription cap, the printer refuses to work, no matter how much ink is left."
Ink is outrageously expensive, but the printer companies exploit copyright laws to make sure you can't buy third party cartridges. When that fails, they push out security updates that break compatibility with anything but their own ink cartridges. These kinds of offenses go on and on.
In other words, long ago it was very exciting that we were able to print our own documents at home. Initial innovations focused on making that process better and better. But we're long past that now and the problems with most home printers will probably remain forever, or as long as manufacturers think they can keep squeezing our wallets. They're not really incentivized to make a printer that actually uses 100% of an ink cartridge or reliably connects to WIFI—they just want to make sure we buy the next one.
Johnson's YouTube rant is so funny precisely because it's true, but also because it finds humor in the frustration we all share at this cycle of enshittification. If we can't get our $300 printer to reliably spit out a basic black and white document, at least we can all laugh at our shared misery.
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