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Here's why airlines now charge separately for checked bags and the price keeps going up

Checked bags are $99? Are you kidding me?

luggage, bag fees, checked-bag fee
via James Emery/Flickr

A group of travelers waits patiently to check their bags.

Maybe you’re one of those elite travelers who’s mastered packing for an entire trip using only carry-on luggage. If so, you’re likely haughty and won’t stop crowing about the convenience of hopping off the plane and jetting to your destination.

We know: The airlines lost your bag in 1986 and you vowed never again. So, now you roll three garments, one pair of shoes, a tiny bottle of 5-in-one body wash, and a Kindle into your backpack, and you're good to go.

For the rest of us mere traveling mortals, especially those with kids, checking bags is a necessary evil—a necessary and costly one.

If it seems to you like checked bag fees have been steadily climbing, that’s because checked bag fees have been steadily climbing. According to this article, bag fees on American Airlines rose 33% just last year from $30 per bag to $40 and 5 of the 6 biggest carriers raised their fees last year.

Why is the entire industry upping their checked-bag fees? There’s a specific reason involving an arcane bit of tax code, which accounts for why the fees are tacked on separately versus rolled into the price of the ticket.

​Jay L. Zagorsky, a business school professor who studies travel, says 7.5% of every domestic ticket goes to the federal government. Airlines dislike this, claiming it raises ticket prices for consumers. But as long as the bag fee is separate, it is excluded from the 7.5% transportation tax.

Estimated bag fees for 2023 topped 7 billion. By making the bag fees separate, airlines saved themselves about half a billion dollars. If that savings has been passed down to the customer, then we all got a bit of a break, too.

​Perhaps you automatically dislike the separate fees because you’re Gen X and remember a time when a ticket was all-inclusive. Now, it feels like you’re paying for stuff you used to get for free.

Turns out that more and more travelers actually like the separate charges.

​“One thing that our research has shown,” Henry Hartevedlt, president of travel industry analytics firm Atmosphere Research told USA Today, “is that more than two-thirds of U.S. leisure airline passengers now feel that the unbundling of the coach product and letting people buy what they want and need on an à la carte basis is actually something they like because it helps them stick to their budget.”

This is a positive way to look at something that’s undoubtedly here to stay. And now if you hear someone complain about bag fees at the airport, you’ll know why it’s done the way it’s done, which is really sweet satisfaction in itself.

Of course, there's always this unusual workaround courtesy of Reddit user Old_Man_Withers, "I Fedex my luggage to the hotel and carry nothing on the plane but my laptop for work. It doesn't matter if it's 2 days or two months, I ship it. The hotel has it waiting in my room when I get there and I ship it back home from there when I'm done. No random inspections, no chances of loss without recompense, fully trackable... I see no downside that isn't worth the 50-100 bucks it costs."

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All In
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5 ways people are going "All In" this week

From the silly to the sentimental, there are so many ways people like to go “all in” on something. Here are our five favorite examples this week.

5 ways people are going "All In" this week
5 ways people are going "All In" this week
5 ways people are going "All In" this week
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When you hear the words “all in,” what do you think? You might think of getting groovy at a nursing home, a french bulldog having a total breakdown in the drive-thru, or maybe even a snack bar company promoting self care. Whatever you picture, the idea is the same: Going “all in” means doing something with total commitment—literally giving it your “all” and going completely over the top. No second guessing, no holding back—just full-throttle enthusiasm with some creativity and flair thrown in. That’s how we get those viral internet moments we can’t stop watching.

This DWTS dance trend 

If you’ve been watching TV or on the internet this week, you might have seen the viral dance move Dylan Efron and Daniella Karagach performed while on Dancing With The Stars (DWTS) last week. The one particular move, where Dylan holds Daniella as she does a mid-air horizontal walk, is going viral with over 8k videos using the sound. Some of my personal favorites include a mom and her baby, two girls or a girl and her cat, proving this dance trend is truly for anyone to try.

All In on Fiber

Speaking of trends, there’s one that really is about going “all in”, it’s called #fibermaxxing. After years of protein being the biggest nutrition trend, it looks like fiber might be taking over. For good reason too, while protein can cause issues with digestion, fiber can lead to better digestion, blood sugar management, weight control and reduced disease risk. Our friends at All In made a video explaining the #fibermaxxing trend. Each All In bar has 6 to 7 grams of fiber , plus they are delicious. Don't take our word for it, though: Click here to try it yourself (for free).

This child's long hair

This creator went all in… on pranking the audience. I don’t want to give away the contents of this video, but let’s just say it’s creative- and it made me quite literally laugh out loud. There are a lot of "momfluencers" out there who make content that uses their children, and as relatable and heartfelt as it is, sometimes a little satire break is worth appreciating.

Two entrepreneurs getting down to business


Lots of people dabble in entrepreneurship. These two went "all in" on helping others learn it. After four years of interviews with CEOs , research, edits, and a Penguin Random House book deal (yes, seriously), their book, Down to Business, has made its way into classrooms and libraries around the world. Now they are teaching other kids that age is not a barrier to entry in entrepreneurship; the earlier you start, the further you can go—and an entrepreneurial mindset will serve you no matter what you do in life.

Bridesmaids who went all in

Last on our list; two bridesmaids who committed to the bit. These ladies went “all in” in their remake of the legendary scene from the movie “Bridesmaids”. If you haven’t seen the original movie, starring Kristen Wig and Maya Rudolph, this might be your sign.

In the viral TikTok this bride, Caroline, had no idea what was coming when she put on her favorite movie while getting ready for her big day. The fact that she wanted to watch her favorite show before her bridesmaids surprised her, makes this going “all in” surprise all the better.

Snag your free (!!) snack bar here while this deal lasts. Just pick up a bar at Sprouts and text a pic ofv your receipt to get it for free. Enoy!

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Mom puts a camera on her 2-year-old daughter as she takes a solo journey to 'Mimi's house'

“Her POV is giving she travelled for 40 days and 40 nights.”

cute kid videos, family humor, wholesome videos
@missylanning/TikTok

What a journey.

The world can feel so wondrously big when we’re kids, to the point where even the smallest excursions can feel like a grand adventure. Even, say, a walk to grandma’s house next door.

That was certainly the case for Missy Lanning’s sweet two-year-old daughter. And thanks to modern-day technology, we all got to go along for the adorable ride! In a previous clip posted to her TikTok, Lanning explains that her little one walks alone to Grandma’s (aka Mimi’s) house, which is on the same plot of land.

Naturally, when someone suggested that Lanning put a microphone on her daughter for the next solo journey, Lanning did one better and strapped a full-blown camera on her. A delightful (and loooooong) journey filled with giant blue skies, friendly farm creatures, and wholesome Little House on the Prairie vibes ensued.

Watch:

@missylanning Replying to @Embo ♬ original sound - 🍪Missy Lanning🍪

So cute, right? Especially hearing her say "chitens" instead of chickens. And the fact that she's wearing a Little Red Riding Hood-esque cloak ON HER WAY TO GRANDMA’S? Chef’s kiss.

Down in the comments, people were floored at getting to see the full scope of a trip like that when seen through the eyes of a small child.

“Her POV is giving she travelled for 40 days and 40 nights.”

“She’s gonna grow up to tell her kids how you made her through mountains and snow storms to get to Mimi’s.”

“Her POV is making me realize how huge the world must seem to kids! I’ve never considered this before.”

“‘The road was long and treacherous, it was many days. But we had pet friends along the way.”

“She left on Sunday and got there on Monday.”

“From her POV it was like hiking the Appalachian Trail.”

We might not ever technically be able to turn back the clock and return to a time when the world was this vast, but children help us remember that feeling when we just sit back and watch them experience it for the first time.

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Hugh Grant finally tells Renée Zellweger what he always thought of her, post Bridget Jones

Zellweger said the feeling is mutual.

Hugh Grant, Renee Zellweger, celebrity news, bridget jones diary, movies, rom coms, bridget jones 2
Images of Hugh Grant and Renee Zellweger via Wikicommons

Hugh Grant (left) Renee Zellweger (right)

Hugh Grant does not hold back when it comes to his opinions on anything. But in one unfortunate interview he did for Elle Magazine back in 2009, he dished on most of his female co-stars, and it wasn't pretty. He described Emma Thompson as "clever, funny, mad as a chair." Of Sandra Bullock, he said, "a genius, a German, too many dogs." He later commented that Julia Roberts' mouth was so big, he "was aware of a faint echo" when they kissed onscreen. And while Julianne Moore, Rachel Weisz, and Drew Barrymore were all described as clever, stunning, or beautiful, the consensus was that they all "loathed him."

But it was his Bridget Jones's Diary co-star Renée Zellweger with whom he seemed to have the softest spot. Even when revisiting the matter on The Graham Norton Show in 2016, Hugh agreed with his original assessment that she's "delightful. Also far from sane. Very good kisser."

When pressed, Hugh jokingly said, "She is genuinely lovely, but her emails are 48 pages long. Can't understand a word of them."

- YouTube www.youtube.com

Now, nine years later, Renée is returning to her Bridget Jones character, and the two reunite for a piece called "Bridget Jones: Mad About the Boy" for British Vogue. Apparently in their OG Bridget Jones days, had tons of questions between on-set shots for Renée. Examples include: "If you had to marry one of today's extras, who would it be?" and "Who is a better kisser, me or Colin Firth?"

This time, there was a new slew of questions for each actor. Here are a few key things we find out:

What did Hugh always think of Renée?

He says candidly (of course), "With a lot of other actors, you think they're really great, and then suddenly you see a little glint of steely, scary ambition, and you realize this person would trample their grandmother to get what they want in this business. But I've never seen that glint coming off you. So either it's very well disguised, or you are quite nice."

What does Renée really think of Hugh?

Hugh Grant, Renee Zellweger, celebrity news, bridget jones diary, movies, rom coms, bridget jones 2 "You're hilariously brilliant at everything you hate." media1.giphy.com

"You're hilariously brilliant at everything you hate. And, though you hate humans, you're a very good and loyal friend. I like you very much. And I love working with you."

What did Hugh really think of her English accent?

After discussing Renée's dialect coach, Hugh tells her that her attempt at an English accent is…"perfect."

Why does the Bridget Jones franchise remain so appealing?

Hugh Grant, Renee Zellweger, celebrity news, bridget jones diary, movies, rom coms, bridget jones 2 "Bridget is authentically herself…and triumphs in her own way." media1.giphy.com

Hugh says, "In a nutshell, I say it's an antidote to Instagram. Instagram is telling people, especially women, 'Your life's not good enough.' It's not as good as this woman's or that woman's, making you insecure. Whereas what Helen (the writer) did with Bridget is celebrate failures, while making it funny and joyful."

Renée makes some jokes and then says, "I think maybe folks recognize themselves in her and relate to her feelings of self-doubt. Bridget is authentically herself and doesn't always get it right, but whatever her imperfections, she remains joyful and optimistic, carries on, and triumphs in her own way."

What does Hugh think of Renée's fashion?

After asking if people in general should be a "bit more stylish," Hugh tells Renée she's "very chic." Renée pushes back with, "I'm wearing a tracksuit." To which Hugh retorts, "Yeah, but a sort of PRICEY one."

And finally, those emails:

Hugh Grant, Renee Zellweger, celebrity news, bridget jones diary, movies, rom coms, bridget jones 2 "They're written in some curious language that I can't really understand." media2.giphy.com

"You have sent me the longest emails I've ever received. I can't understand a single word of them. They're written in some curious language that I can't really understand."

"No!" Renée exclaims. "If you reference something in your emails that makes me laugh…I will circle back to that. And if you've forgotten that you wrote it, I don't think I should be held accountable for that!"

This article originally appeared in February

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50 emotions that don't exist in the English language, but we all have experienced

Words that are untranslatable, but everyone understands.

words with no english equivalent, untranslatable words, emotions words, language, english, french, dutch, korean, chinese, german, words, unique words
Photo credit: Canva

Elderly man gently touches the forehead of another man outdoors.

English may boast one of the lengthiest vocabularies in the world, but there are still entire emotional universes Merriam-Webster can’t quite encapsulate. Thankfully, other cultures can. Our ability to understand these layered, sometimes conflicting feelings proves that beneath our differences, we share the same emotional language.

Here are some of the most beautifully specific emotions that have no English equivalent, grouped by the inner worlds they illuminate. Together, they show one thing: human feelings are far more connected than we might assume,

1. The many faces of love, longing, and heartache

words with no english equivalent, untranslatable words, emotions words, language, english, french, dutch, korean, chinese, german, words, unique words Woman in denim jacket covers face with sleeve, standing outdoors with blurred background.Photo credit: Canva

Chappell Roan said it best: “love is a kaleidoscope.” One of tenderness, ache, inevitability, and memory. These words perfectly capture the emotional fine print of human connection.

  • Saudade (Portuguese) – A deep nostalgic longing for someone or something loved and lost. The love that lingers long after the moment is gone.
  • Tu’burni (Arabic) – “I hope I die before you,” said not morbidly but because life without the beloved would be unbearable.
  • Onsra (Boro, India) – Loving for what you know will be the last time.
  • Mágoa (Portuguese) – A heartbreak so profound that its traces remain visible in gestures and expressions.
  • Sielvartas (Lithuanian) – A seemingly endless grief or emotional turmoil, often tied to loss.
  • Toska (Russian) – Spiritual anguish with no clear cause—sometimes love-sickness, sometimes existential ache.
  • Koi No Yokan (Japanese) – The feeling that you’re destined to fall in love with someone. Not love at first sight, but the inevitability of it.
  • Forelsket (Norwegian) – The consuming, euphoric high of new love. Technically, we do have an English equivalent (puppy love).
  • Mamihlapinatapai (Yaghan) – A shared look between two people, both hoping the other will initiate something they both want.
  • Gigil (Tagalog) – The irresistible urge to squeeze someone because they’re impossibly cute or beloved.
  • Jeong (Korean) – A deep, multifaceted emotional bond encompassing love, affection, empathy, and attachment.

These words prove that love cannot be reduced to a single emotion.

2. Awe, inspiration, and emotional transcendence

words with no english equivalent, untranslatable words, emotions words, language, english, french, dutch, korean, chinese, german, words, unique words Woman with outstretched arms in a sunlit field, enjoying the outdoors.Photo credit: Canva

Some emotions lift us out of our everyday selves—through nature, art, music, or inner stillness. These words celebrate those moments when the world feels bigger, deeper, or more alive.

  • Tarab (Arabic) – A musical ecstasy that transports you.
  • Duende (Spanish) – The visceral, spine-tingling feeling you get from powerful art.
  • Shinrin-yoku (Japanese) – The restorative calm from “forest-bathing.”
  • Dadirri (Australian Aboriginal) – Deep, contemplative, respectful listening.
  • Querencia (Spanish) – A place where your soul rests and regathers strength.
  • Ailyak (Bulgarian) – Doing things calmly and slowly, resisting the rush of life.
  • Ataraxia (Ancient Greek) – A serene calm that comes from acceptance and clarity.
  • Sukha (Sanskrit) – True, lasting happiness not dependent on circumstances.
  • Eudaimonia (Greek) – A form of human flourishing that includes joy, purpose, and even the ability to hold suffering with grace.

These are the emotions that open us up to natural beauty and to the deeper parts of ourselves.

3. Yearning, wanderlust, and the emotional pull of place

words with no english equivalent, untranslatable words, emotions words, language, english, french, dutch, korean, chinese, german, words, unique words Lush forest with vibrant green and orange foliage in soft, misty sunlight.Photo credit: Canva

These words capture the feelings that tie us to geography—whether we’re longing to leave, ecstatic to go, or transformed when we arrive somewhere new.

  • Fernweh (German) – A longing for faraway places you haven’t visited yet.
  • Dépaysement (French) – The disorientation (good or bad) of being somewhere entirely unfamiliar. Think of it as reverse déjà vu.
  • Resfeber (Swedish) – The nervous excitement right before a journey begins.
  • Vårkänsla (Swedish) – The giddy, heart-lifting feeling when spring finally returns.
  • Iktsuarpok (Inuit) – The restless anticipation of waiting for someone to arrive.
  • Waldeinsamkeit (German) – Also belongs here for its nature-rooted serenity.

These words remind us that our surroundings shape our inner world.

4. Connection, community, and shared human vibes

words with no english equivalent, untranslatable words, emotions words, language, english, french, dutch, korean, chinese, german, words, unique words Friends laughing and drinking coffee at a cozy cafe table.Photo credit: Canva

Some feelings only exist between people in crowds, in friendships, in shared silences, or in the subtle emotional temperature of a room.

  • Gezelligheid (Dutch) – Cozy, heartwarming togetherness.
  • 분위기 / Boon-wee-gi (Korean) – The overall atmosphere or vibe of a situation.
  • Fika (Swedish) – A ritualized break to slow down and connect (usually over coffee).
  • Mokita (Kivila) – A painful truth everyone knows but agrees not to mention.
  • Commuovere (Italian) – Being moved to tears by someone’s story or kindness.

Human life is held together by shared awareness, and these words embody some of those shared experiences.

5. Strength, resilience, and grit

words with no english equivalent, untranslatable words, emotions words, language, english, french, dutch, korean, chinese, german, words, unique words Woman with curly hair in sunlight, eyes closed, wearing a purple top.Photo credit: Canva

These words show that courage and resourcefulness take many forms.

  • Sisu (Finnish) – Deep perseverance and courage in adversity.
  • Orenda (Huron) – The human will’s power to shape the world despite fate.
  • Jijivisha (Hindi) – A zest for life; desire to live fully and vibrantly.
  • 加油 / Jiā yóu (Chinese) – “Add oil!” A cheer of encouragement and solidarity.
  • Desenrascanço (Portuguese) – Cleverly untangling yourself from trouble using creativity.
  • Pihentagyú (Hungarian) – A relaxed-brain quick-wittedness; clever mental play.

Some emotions are fuel to keep us going.

6. Humor, embarrassment, and the awkwardness of existence

words with no english equivalent, untranslatable words, emotions words, language, english, french, dutch, korean, chinese, german, words, unique words Man smiling with hand over face, standing outdoors against a blue sky background.Photo credit: Canva

Humans are messy. These words capture the cringiness that makes us lovable.

  • Jayus (Indonesian) – A joke so bad it's good.
  • Age-otori (Japanese) – When your haircut makes you look worse.
  • Litost (Czech) – The sting of suddenly realizing your own misery—often with a dash of revenge fantasy.
  • Lebensmüde (German) – “Life tiredness” that sometimes explains reckless behavior.

They celebrate the ways we laugh our way through being human.

7. Serenity, fulfillment, and slower ways of living

words with no english equivalent, untranslatable words, emotions words, language, english, french, dutch, korean, chinese, german, words, unique words Hand painting a still life on canvas with blue and orange tones.Photo credit: Canva

These words name feelings we desperately need more English words for—the grounded peace that comes from completing something meaningful or living at a human pace.

  • Yuan bei (Chinese) – Perfect, satisfying accomplishment.
  • Ailyak (Bulgarian) – Calm, unhurried living.
  • Meraki (Greek) – Pouring your soul, passion, and creativity into what you do.
  • Querencia (Spanish) – A place of inner refuge and strength.
  • Ataraxia (Greek) – Acceptance-based tranquility.

These words are all about the intrinsic fullness that comes from finishing something well, doing things with heart, and letting yourself breathe.

8. The hard-to-define emotional in-betweens

words with no english equivalent, untranslatable words, emotions words, language, english, french, dutch, korean, chinese, german, words, unique words Woman sitting on a chair in the water, writing in a notebook at sunset.Photo credit: Canva

Some feelings sit in liminal spaces, hard to define but unmistakably human.

  • Torschlusspanik (German) – The fear that the door of opportunity is closing as you age.
  • Desbundar (Portuguese) – Letting loose and shedding your inhibitions.
  • Dadirri (Aboriginal) – Quiet, contemplative inner listening.
  • Dépaysement (French) – Emotional disorientation abroad (also fits here).

"Bittersweet" is an English word that comes to mind, but how nice to have even more words to choose from.

Why these words matter more than ever

Maybe the real beauty of these untranslatable emotions isn’t that other languages have them and English doesn’t. It's that humans everywhere feel them, even if we don’t always know how to say them out loud.

So the next time you experience something too complicated to explain, take heart: there’s probably a word for it somewhere in the world…and someone who’s felt it, too.

Sources: Berlitz, BBC, Thought Catalog, Collective Hub

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Gen X mom reenacts 'coming home from school in the 80s' and it couldn't be more perfect

"This is why we turned out self sufficient, independent and successful."

80s childhood, 80s, 80s nostalgia, gen x, latchkey kids, gen x nostalgia, generational differences, generational humor
Canva Photos

If you lived through an 80s childhood, this will send you back.

Generation X, made up of those born between 1965 and 1980, has many claims-to-fame in their younger years game. Gen X brought the world Prince and Kurt Cobain. We were The Goonies and The Breakfast Club. We took down the Berlin Wall while watching MTV.

But perhaps the most iconic thing about Gen X is our semi-feral childhoods of benign neglect. The standards of parenting and child rearing have shifted a lot in the past 40 to 50 years, as has the technological landscape that kids grow up in, so naturally, today's kids won't have the same childhoods previous generations had. But there's something particularly nostalgic about being a child of the 80s for those who lived it.


One mom nailed the experience with a video reenactment of what it was like to come home from school in the 80s.

Elizabeth Stevens (@BennettPeach on YouTube) arrives at the front door in her backpack, then pulls out a house key on a string around her neck. (Ah, the "latchkey kid" era when children were expected to come home to an empty house and let themselves in.)

Then she goes into the kitchen in her Care Bears t-shirt and finds a handwritten note—in cursive, of course—on the back of an envelope. "Working late—make your own dinner, watch your brother and the dishes better be done when I get home from bowling. – Mom"

- YouTube www.youtube.com

That's right. Mom wasn't just working late, she was also going bowling while her kids were home caring for themselves.

Then we see her washing the dishes despite barely being able to reach the faucet, even with a stool, and then her making a Gen X staple—the cinnamon-sugar and butter sandwich. On white bread, of course.

In just one minute, Stevens managed to capture the essence of so many Gen X memories, as commenters shared:

"The mom notes on an unopened bill is memories."

"Nailed it! The best thing about growing up in the '70s/'80's was being ALLOWED to grow up."

"Why this video made me almost cry?? How quiet it is inside the home. Lovely."

80s childhood, 80s, 80s nostalgia, gen x, latchkey kids, gen x nostalgia, generational differences, generational humor Wash the dishes before I get home from bowling! Photo by CDC on Unsplash

"Facts!!! No babysitter, go in the house, read the note, do the chores n not let anybody in!!!! I remember the homemade the 'cinnamon bun.'"

"70s and 80s … latch key kid here elementary, junior high and high school. we turned out self sufficient, independent and successful."

"Just so frickin on point!!! All of it from the clothes to the key on the necklace to the note. Even what you chose to do for a snack. Too good!!! The windbreaker that's memories. It's all coming back to me now lol thank you for this. You have brought a huge grin to both me and my inner child."

80s childhood, 80s, 80s nostalgia, gen x, latchkey kids, gen x nostalgia, generational differences, generational humor music video 80s GIF Giphy

"I was met with a note everyday, too. On the back of an envelope, my daily chores would be listed. If I was in trouble, I would cry as soon as I saw the note....lolol Love you momma. How I wished I could have saved those notes! They were historical treasures."

Tons of people gushed over the nostalgia of remembering those "good old days" when they were given both freedom and responsibility, with many saying kids today have no idea. One thing that might surprise the younger generations was how young the theoretical kid in this video could have been. We're not talking about young teens here—kids as young as 5 or 6 could be latchkey kids, and kids any older than that were often given responsibility for looking after younger siblings. Even official babysitting jobs could start around age 11, or sometimes even younger.

Gen X kids had learned to take care of themselves early on, which has its pros and cons. The rose-colored glasses many Gen X adults view their childhoods through can sometimes cloud the parts that were not so great about growing up in the 70s and 80s. Sure, that benign neglect resulted in resilience and independence, but for some that came at the cost of parental relationships and a sense of safety and security. We have more knowledge now about things like mental health support, parent-child attachment, and healthy relationship dynamics, and some of that learning is reflected in shifting parenting practices.

As often happens, the pendulum may have swung too far from the absent parents of the 70s and 80s to the helicopter parents of the 90s and 2000s, of course, and the "right" approach (if there is one) probably lies somewhere in the middle. But it is still fun to look back on those iconic childhood experiences with joy and humor and appreciate that they helped us become who we are today.

This article originally appeared in April. It has been updated.

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A woman accidentally said, 'Love you!' to a big client. His response was priceless.

He 'circled back' with the nicest email ever.

kindness, emotional intelligence, work mistake, funny story, wholesome, Reddit, viral story, customer service, professional life, human connection
Canva

An embarrassed woman hides her face

For many of us, telling our friends and family that we love them is second nature. Every time someone leaves the house, "Love you!" Before bed at night, "Love you!" Getting off a call with them, "Love you!"

That's all well and good until that sweetly ingrained habit spills over into your work life. Especially when you're talking to an important client, where the boundaries of professional conduct are particularly important to uphold. (Do you feel the cringe coming?)

A woman shared an oh-so-human story about absent-mindedly telling a client she loved him, and his thoughtful response has people cheering.

kindness, emotional intelligence, work mistake, funny story, wholesome, Reddit, viral story, customer service, professional life, human connection An embarrassed woman covers her faceCanva

"Accidentally said 'Love you!' at the end of a call with an important client yesterday," wrote a Reddit user. "I heard him giggle as I hung up, and I was mortified. Today, I saw he emailed me this:"

The email began, "Hey—Just wanted to say that I didn't mean to laugh at you when you accidentally signed off on our call with a 'love you.' I just found it funny because I've definitely done that before, and I know it happens."

Okay, phew, he understood that the laughing was mortifying and he wasn't bothered by the "love you." But then he added the absolute best thing he could have said about the situation:

"I'm glad you have enough love in your life that that response comes naturally. If anything, you should be proud of that. :)"

Then he mercifully resumed their professional conversation. "Have a great weekend! We'll follow up about my call with Chris on Wednesday, as discussed."

He didn't just ignore the elephant in the room and let it hang over her like an awkward cloud. He put her at ease, letting her know he's done it before and it happens and is no big deal. But then he took it a step further, adding a deeper human layer to the moment by acknowledging the fact that the words flowing so automatically and easily for her meant she was surrounded by love.

kindness, emotional intelligence, work mistake, funny story, wholesome, Reddit, viral story, customer service, professional life, human connection A woman laughs while trying to hide her face from the cameraCanva

The client's emotional intelligence and thoughtful response warmed people's hearts.

"What a great and respectful response. He is completely right, it’s such a beautiful thing to have that much love in your life that it comes out naturally."

"You work with good people."

"Honestly, this made my day 😂 It's so wholesome how they responded. Shows that a little kindness (even accidental) always leaves a good impression!"

"Such a classy response. Made you feel at ease while staying professional and moving the conversation forward."

"Green flags from that client."

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People also shared their own similar experiences with blurting out accidental "love you"s and it was a veritable love-fest:

"I told my supervisor I loved her at the end of our weekly touch point call - she chuckled and said she loved me too. We shared a good laugh. I am happy to see empathy from a random human, it is much needed."

"I said 'love you' to my new boss at labcorp when she called me to tell me I passed my drug test. Same thing, hanging up, not thinking, she gave me my results and my start date to come in for orientation and I ended the call with 'bye love you!'"

"Back in the day I straight up called one of my bosses mom. It was so embarrassing I almost died."

"A surprising number of people have done this at least once. Happens when you’re distracted and tired. My ex husband (a prosecutor) accidentally ended a phone call with 'I love you' when talking to a rural county sheriff in the middle of the night."

"I had a coworker say 'love you,' just as we were about to hang up. There was an awkward pause, clearly neither of us had hung up, then he added, 'Don’t tell my wife.' We both laughed and finally disconnected."

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"I did that with my ex husband last Thursday, we both burst out laughing lol. Happily we get along great and he and his fiancée are attending my wedding next week."

"Was on phone with my boss right after he had called his wife. He ended the call with "love you." Had so much fun telling him that while I cared for him, I didn't think it was love."

Embarrassing moments don't have to ruin your day—in fact, when handled like this client, they can turn into beautiful moments of human connection. This kind of relatability, empathy, and emotional intelligence makes us all feel better about our shared humanity, oopsies and all.

This article originally appeared earlier this year. It has been updated.

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