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A unique voice at a London subway stop remains as an act of kindness to a grieving widow

Is someone cutting onions in here?

Photo by Maria Molinero on Unsplash, John Bull (Twitter)

If you travel on the subway in the London Underground, you'll hear various automated recordings of instructions and announcements for passengers. But at one stop, one instruction stands out from the rest—a unique voice warning people to "Mind the gap."

It's not actually new. The same voice issued the same warning for decades, but was replaced in 2012 when the Underground installed a new digital system.

Weeks later, though, it was back. Why? Because kind Underground workers wanted to help a grieving widow who missed hearing her late husband's voice.


The story of the voice at the Embankment Tube station was shared on Twitter by writer and historian John Bull, and its pure sweetness has people everywhere "cutting onions."

Bull introduced the story about "London, trains, love and loss, and how small acts of kindness matter," then wrote in a long thread:

"Just before Christmas 2012, staff at Embankment Tube station were approached by a woman who was very upset.

She kept asking them where the voice had gone. They weren't sure what she meant.

The Voice?

The voice, she said. The man who says 'Mind the Gap.'

Don't worry, the staff at Embankment said. The announcement still happens, but they've all been updated. New digital system. New voices. More variety.

The staff asked her if she was okay.

'That voice,' she explained, 'was my husband.'

The woman, a GP called Dr Margaret McCollum, explained that her husband was an actor called Oswald Laurence. Oswald had never become famous, but he HAD been the chap who had recorded all the Northern Line announcements back in the seventies.

And Oswald had died in 2007.

Oswald's death had left a hole in Margaret's heart. But one thing had helped. Every day, on her way to work, she got to hear his voice.

Sometimes, when it hurt too much, she explained, she'd just sit on the platform at Embankment and listen to the announcements for a bit longer.

For five years, this had become her routine. She knew he wasn't really there but his voice - the memory of him - was.

To everyone else, it had just been another announcement. To HER it had been the ghost of the man she still loved.

And now even that had gone.

The staff at Embankment were apologetic, but the whole Underground had this new digital system, it just had to be done. They promised, though, that if the old recordings existed, they'd try and find a copy for her.

Margaret knew this was unlikely, but thanked them anyway.


In the New Year, Margaret McCollum sat on Embankment Station, on her way to work.

And over the speakers she heard a familiar voice. The voice of a man she had loved so much, and never thought she'd hear again.

'Mind the Gap' Said Oswald Laurence.

Because it turned out a LOT of people at Embankment, within London Underground, within @TfL and beyond had lost loved ones and wished they could hear them again.

And they'd all realised that with luck, just this once, for one person, they might be able to make that happen.

Archives were searched, old tapes found and restored. More people had worked to digitize them. Others had waded through the code of the announcement system to alter it while still more had sorted out the paperwork and got exemptions.

And together they made Oswald talk again."

According to an article in the Metro, Margaret was also given a CD of Oswald's voice recordings. Beautiful.

Such stories of human connection and kindness are what renew our faith in humanity and remind us that a little kindness can go a long way.

Now pardon me while I go replace my box of tissues.


This article originally appeared on 12.18.19

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Jennifer Garner announces the death of her father with heartfelt tribute and family photos

"Today is for gratitude."

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Jennifer Garner ad father William John Garner starring in a Capital One commercial.

Grief and gratitude might seem to be in opposition to the other, but in times of loss, they both work in tandem to help us process our pain. As the “Ten Percent Happier” blog eloquently puts it, “grief embodies our humanity even as gratitude allows us to embrace pain and hardship.”

Actress Jennifer Garner recently gave a poignant example of this.

On April 1, the “Alias” star took to her Instagram page to share the news that her father, William John Garner, died “peacefully” in the afternoon on March 30.

Though her tribute expressed the loss she felt, it made plenty of space for humor and appreciation for the precious memories she got to create with her “kind and brilliant” dad.

Garner began her caption with a joke, saying, “We were with him, singing ‘Amazing Grace’ as he left us. Did we carry him across or scare him away — valid question.”

The lighthearted moment was followed by a nugget of heartfelt truth. “While there is no tragedy in the death of an 85-year-old man who lived a healthy, wonderful life, I know grief is unavoidable, waiting around unexpected corners.”

Still, Garner noted that “Today is for gratitude,” reminiscing her late father’s “gentle demeanor and quiet strength” his “mischievous smile,” and “for the way he invented the role of all in, ever patient girl dad.”

She then sent thank-you's to the medical staff that helped him during his final chapter, helping him get a few more days to spend with his grandchildren.

“There is so much to say about my dad— my sisters and I will never be done talking about how wonderful he was, so bear with us,” she concluded. “But for today, I share these memories with my appreciation for the kind and brilliant man, father, and grandfather he was, as well as the loving legacy he left behind.”

Along with the tribute, Garner shared a carousel of images of her dad, including a clip of their iconic Capital One commercial spot, where her father got to deliver the famous “What’s in your wallet?” tagline.

Garner aimed to honor her father in her tribute, and she succeeded.

“My heart aches a little because you lost someone so incredibly special, but also celebrates the comfort you must have in knowing what a precious and wonderful human being he was here on Earth. I am now singing to him as well!” one person wrote.

Another added, “What an amazing father and beautiful example.”

It prompted a few to reflect on their own relationships with their father.

“Dads are so precious. Sorry for your loss.”

“A father daughter bond is like no other — I’m so very sorry — sending love and prayers for your family.”

“What a lovely face he had! A wonderful father is a tough thing to beat. I had one too and know in my bones how lucky I was — how lucky you were— thinking of you and sending buckets of love.”

Part of being human means eventually losing everyone we love. We can choose to focus solely on mourning. We can also choose to try to bury the pain. But neither of those options helps us fully experience our own humanity. The hidden opportunity of grief is to feel gratitude at a profound level, as if to say “I am now more fully aware of how precious our time together was, now that it is no longer here.” May we all have the grace to embrace both sides when the time comes.

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Widow defends woman who filmed herself picking up her husband's ashes and grieving

"I wish I had any video evidence of how this felt… Grief needs a witness."

Photo by Fa Barboza on Unsplash, Nora McInerny/Facebook (used with permission)

Nora McInerny explains why someone would make their grief public.

There are basically two universal truths about grieving a loved one. One, there is no "normal" way to grieve—it's entirely individual. And two, no one should judge another person's grief process.

A video of a woman picking up her husband's ashes started an important conversation about what grief looks like and why someone would choose to share such a personal moment with the world.

Adriana Sansam's husband, Eric, died unexpectedly in the spring of 2023 at age 30, turning the beautiful life they were building with their three small children upside down. Since Eric's death, Sansam has been sharing snippets of her grieving process on her Instagram page, and one of those snippets was a video of her in her car before and after picking up Eric's ashes. We see her break down before she leaves the car and again after she returns and cradles the urn that holds her husband's remains.

Some people questioned and even criticized Sansam for filming and sharing those moments, which prompted grief advocate Nora McInerny to post a video response in her defense.

McInerny, whose husband died in 2014, has given a Ted Talk on grief, has written multiple books on the topic and is the host of the award-winning podcast "Terrible, Thanks for Asking" and the daily podcast "It's Going To Be Okay." In other words, she''s well-versed in the grieving process.

In the caption of her response, McInerny wrote:

"You don't have to grieve publicly, but I'll personally fight anyone who wants to judge people who *do* put it out there. Consider it a public service for those who haven't walked that path yet; our culture is so grief-averse that we are rarely forced to see someone else's pain and anguish. You don't have to like it, but you *also* don't have to comment on it."

In the video, she explains why someone might choose to film an intense grieving moment.

"I wish I had any video evidence of how this felt," she said. "Grief is so disorienting. It feels like you made it up. And grief needs a witness. And you know what? Consider yourself lucky if you don't know why she would film it. But she's filming it for you. She's filming it so that if you find yourself in this unfortunate position or know someone who does, you know what grief actually looks like."

McInerny is right. We don't see grief very often in our society, and it's even more rare that we see it being experienced and expressed publicly. People usually do their intense grieving in private, either because that's what they feel most comfortable with or because that's what other people feel most comfortable with.

But grieving isn't comfortable. It's messy and intense and unpredictable. It has no set trajectory and no timeline. And if we never see grief in all its raw, real glory, we might feel like something's wrong with us if (or when) we go through a tragic loss ourselves.

Those commenting negatively may have learned something if they'd simply read some of the other comments on Sansam's video. Person after person shared their stories of understanding and solidarity as well as their gratitude to Sansam for showing what she was experiencing:

"❤️😢 Some people may think it's strange to post about grief, but honestly I appreciate every single account I come across 😢 and send love and healing energy to everyone who understands the loss of a loved one. 🙏🏽"

"You know that hug-the-vase thing? Yes, that’s real, because that’s the closest we’ll ever get to hugging them again. I hugged my father’s urn every chance I could, knowing I can’t hug him again til the next life. 🙏🏼 Hug your loved ones if you still get a chance, but that hug then breaking down while doing it. Thats as real as it gets. 💙 Stay strong, praying for you. 🙏🏼"

"I’m so sorry… My daughter Azalea passed away in December and picking up her ashes was one of the hardest days of my life. It made her death feel so final. 💔"

"So sorry for your loss! I lost my wife in December. She was only 47. I also lost my son in June who was only 12. Know you’re not alone. Lean on friends, lean on family. Most important, talk to him every day. Ask him for signs to help ease the pain. He will come through for you. Love lasts forever! 🙏🏻❤️"

"I lost my husband young… it’s a painful thing to live with❤️❤️what I can tell you is that the pain and grief will become less consuming. You can do this…."

"I wept at this video for you and for my 42 year old self that had to do the same thing. I remember going by myself to pick them up and just breaking down in the car. I’m so so sorry you went through this at such a young age! Hugs, my widow sister." ❤️

"I picked my Mom up in January. I drove the roads we knew so well through San Diego and talked to her about the memories in each area. I think I just kept talking because I would have lost my mind thinking about the reality of what I was doing. Thank you for sharing such a vulnerable moment. May he rest in peace."

The bottom line is if we haven't been through it ourselves, we have no right to judge. And even if we have experienced something similar, everyone's process is different and what seems weird to one person might be normal or necessary for another, so we still shouldn't judge.

Thank you, Nora McInerny, for the important reminder.

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If you're grieving a loved one this holiday season, here's a gift you can give yourself

After losing her almost-4-year-old daughter to epilepsy, Kelly Cervantes created a "grief companion" that meets people wherever they are in their grief journey.

Images courtesy of Kelly Cervantes

Kelly Cervantes wrote her way through grieving the loss of her daughter, Adelaide.

As an Amazon Associate, Upworthy may earn proceeds from items purchased that are linked to this article, at no additional cost to you.

Kelly Cervantes begins the Introduction to her book with five words: "Grief sucks. It's also weird." It's a concise truth that anyone who has lost a loved one knows all too well.

Grief is a universal experience—none of us get through life without loss—but it's also unique to each person. Most of us are familiar with the popular "stages of grief" theory, but denial, anger, bargaining, depression, and acceptance (along with guilt and a host of things) are less like sequential rungs on a ladder and more like pools you fall into at various times as you stumble your way through the grief process. Grief is not linear and it's not neat and tidy and it's not predictable.

Take it from someone who's been there. Kelly Cervantes lost her daughter, Adelaide, to epilepsy just shy of her 4th birthday. Using writing as a therapeutic tool to help her process Adelaide's medically complex life, death and everything that came after, Kelly created the book she wished she'd had as she was trying to navigate her own grieving process.

"Normal Broken: The Grief Companion for When It's Time To Heal But You're Not Sure You Want To" is a raw, honest, helpful and ultimately hopeful resource for anyone experiencing grief. Each chapter deals with a different aspect of grief, with chapter titles ranging from "When Getting Out of Bed Deserves a Medal" to "When Your Greatest Fear is Socializing to "When Gratitude is a Struggle" to "When You're Ready to Be Okay."

I sat down with Kelly for an Upworthy Book Club author chat about her book, and our discussion offers some glimpses into the experience and wisdom she shares in "Normal Broken." We talked about the loneliness that can come with grief, which is a weird thing considering the fact that it's something all of us experience at some point. As Kelly pointed out, sometimes that loneliness is because grief changes us and the people around us don't always accept that.

Watch:

We also chatted about how different people grieve differently, and how she and her husband Miguel's different grieving styles after Adelaide's death caused some tension between them for a while until Kelly learned how to "outsource" what she needed in her own grieving process.

"Normal Broken" is designed such that you can pick and choose which chapters to read in any order. If you're struggling with feelings of guilt, which is common after someone passes away, you can pick up Chapter 5: "When the Voice in the Back of Your Head Won't Shut Up." If you're feeling overwhelmed and exhausted, you can open up to Chapter 12: "When You're Feeling Emotionally Hungover" and find a friend who gets it.

The thing about grief is that nothing about it feels normal, but whatever you're experiencing in your grieving process probably is normal.

"One of the biggest lessons that I learned [writing about grief] was that I'm not that special," Kelly says. "And I mean that in the nicest way. I'm special in all the ways that Mr. Rogers and 'Sesame Street' taught me that I was. But what I experience, the way grief affects me—in that way, I am not special. My story is unique to me, but my manifestations of grief are not."

the cover of "Normal Broken"

"Normal Broken: The Grief Companion for When It's Time To Heal But You're Not Sure You Want To"

Courtesy of Kelly Cervantes

The holidays can be an especially difficult time for people who are missing a loved one. If that's you, give yourself the gift of insight and understanding from someone who's been through an immense loss. It's not a self-help book, it's not a book full of annoying advice—it's a companion that can help you put words to what you're feeling, sit with you in the darkness when that's what. you need, and help you feel okay about feeling okay when the time comes.

Find "Normal Broken" on Amazon here or Bookshop.org here.

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