+
A PERSONAL MESSAGE FROM UPWORTHY
We are a small, independent media company on a mission to share the best of humanity with the world.
If you think the work we do matters, pre-ordering a copy of our first book would make a huge difference in helping us succeed.
GOOD PEOPLE Book
upworthy

inspiring

Joy

Instacart delivery person followed her instincts and ended up saving the life of a customer

"You're supposed to take a picture and leave, and I could not just leave."

@JessicaHiggs3/TikTok

Jessica Higgs had a sense that something wasn't right at a customer's house and her action saved his life.

One the more mysterious aspects of being human is our sense of intuition. This "sixth sense" isn't something we can see or measure, but many people have experienced it in some form or fashion. Maybe it comes as a strong feeling that something isn't right, or that we or someone else should or shouldn't do something. It can be hard to read—not every feeling we get is truly our intuition—but there are plenty of examples of people trusting their instincts and being glad they did.

One such story has gone viral on TikTok. Jessica Higgs, a mom who works as an Instacart grocery delivery person, shared a story in an emotional video that illustrates the importance of listening to that inner voice when it prompts you to make sure someone is OK.

"I just want to start this off by saying if you see something, say something," Higgs said.


She explained how she had done an Instacart order the previous day for a daughter who was ordering for her older dad who couldn't shop for himself. She said she was going the extra mile like she always does for her customers, and that the daughter told her to just drop the groceries on the porch and he'd get them. That's what Higgs would usually do.

"I get there and something was telling me no, you gotta help this man out," she said. "He came out, and I was like OK let me help you, and I got the groceries. You're not supposed to go into someone's house, but I used my judgment and I brought the groceries inside and put them down wherever he wanted me to put them down. You're not supposed to, but I did. And you're supposed to just take a picture and leave, and I could not just leave."

@jessicahiggs3

@Instacart #28DaysOfEucerin #fyp

Higgs noticed that the man looked really sick and she was really concerned. A voice in her head said, "You gotta say something. You gotta say something, Jess." Rather than mark the order as complete, she messaged the man's daughter and told her that it was really unprofessional to say something like this, but she felt like her dad wasn't doing well. "There's a propane tank in there," she told the woman. "I was in there maybe five feet and I got dizzy. There's got to be a leak. He might not be doing good because of this leak."

The woman said she would send her son over to check it out and Higgs left. The woman changed her tip from $14 to $100, which Higgs appreciated, but the message she sent her the next morning was a much greater reward for her going the extra mile.

"Thank you so much, once my son went to check on my dad it turned out it was definitely leaking," she wrote. "You definitely saved my dad and my younger son's life!!!"

Through tears, Higgs said, "I'm just an Instacart worker, but if you see something, say something. I did and I'm so happy I did."

Higgs' TikTok has been viewed more than 15 million times and has been shared widely on social media. It has also attracted the attention of big companies.

Royal Caribbean Cruises shared a TikTok video of its own praising Higgs for her heroic act and offering her and her family a seven-day cruise anywhere in the world. "Cause even heroes need a vacation," the company wrote.

@royalcaribbean

Stitch with @jessicahiggs3 - cause even heroes need a vacation. Thanks @captaincruiseguy

Old Navy connected with her and arranged a shopping spree where she got to model several new outfits. People Magazine commented, "You’re literally a HERO! Good job trusting your instincts. 💕" Even TikTok itself wrote, "You are amazing ❤️thank you for sharing this with all of us."

Lots of commenters also pointed out that she's not "just an Instacart worker." Her work is important, she's providing a needed service and any job done in a spirit of helping others should not be minimized. If she hadn't been there doing her job well, that man may not be here. Never underestimate the difference each of us can make by the simple act of looking out for one another, friend and stranger alike.

Higgs' heartfelt story touched millions, and she's being rightly rewarded for listening to her heart and going out of her way to help someone. Gotta love seeing good things come to people doing good. Well done, Jessica Higgs.


This article originally appeared on 02.08.22

From Your Site Articles
heroes
Joy

An 8-year-old snuck his handwritten book onto a library shelf. Now it has a 56-person waiting list.

Dillon Helbig's 81-page graphic novel— written by "Dillon His Self"—captured the hearts of his local librarians and their patrons.

KTVB/YouTube

Dillon Helbig's 81-page graphic novel captured the hearts of his local librarians.

Writing a book is no easy task, even for adult professional writers. Many would-be authors dream of a day when their work can be found on library shelves, unsure if it will ever come.

But for 8-year-old Dillon Helbig, that day has already arrived—in truly unconventional fashion—thanks to his own determination to make it happen.

Dillon wrote his 81-page graphic novel, "The Adventures of Dillon Helbig's Crismis" (written by "Dillon His Self") in a hardcover journal with colored pencils over the course of a few days. He even put a label on the back of the book that reads "Made in Idho" [sic] and put an illustrated spine label on it as well. Then, without telling anyone, he brought it to his local library in Boise, Idaho, and slipped it in among the books in the children's section.


The library Facebook page shared that it had officially added the book to the collection at the branch, writing, "Imagine our surprise yesterday when Dillon's mom called to tell us that her son had authored an entire book, shelved it at the Lake Hazel Branch, then announced to his family later that he had written a book and it could be checked out at the library."

The library also announced that Dillon's book had won the first-ever Whoodini Award for Best Young Novelist—an award created in his honor.

Dillon told local news station KTVB that the book features him, his mom, Santa, a bomb, a portal and a giant carnivorous turkey. Because of course.

"I've been wanting to put a book in the library since I was five," Dillon told the station. Nearly half his life, in other words.

Dillon said there were a lot of librarians he had to sneak past with his book to surreptitiously put it on the shelf, but he did it.

"I'll always be sneaky, like how I get chocolate," he explained. Classic.

The adults on every front handled this kid's creativity and determination the best possible way. His mom called the library to let them know the book was there so it wouldn't get lost or taken. And rather than just returning the book, the librarians actually put it into circulation.

"His parents were worried we would find his book and we would get rid of it," Lake Hazel Branch Library manager Alex Hartman told KTVB. "Which was an unfounded fear because if there's ever a place a book would be safe, it would be here."

The librarians loved Dillon's book.

“It deserves a spot on our library shelves,” said Hartman. “It’s a good story.”

At the time of this local news report, the book had a handful of people in line to check it out. But The New York Times reports that as of the end of January, the waiting list has grown to a whopping 56 people. If each person kept the book for the maximum four-week checkout period it would take four years to get to the people at the bottom of the list.

The experience has made Dillon decide to become an author, his mom said, and he even has some career goals laid out.

“I’m going to stop writing when I’m 40,” Dillon said. After that, he will switch to game creation. In the meantime, he has a sequel to his first novel in the works.

“My next book is going to be called ‘The Jacket-Eating Closet,’" he said, "based on actual events.”

Amazing. Kudos to Dillon for following his dream and making it happen, kudos to his mom for encouraging him and kudos to the librarians who saw an opportunity to support a child's creativity and ran with it.


This article originally appeared on 09.13.22

From Your Site Articles
family
Pop Culture

Businesses can succeed while still being ethical—just ask Warren Buffett

Buffett always considers 6 factors before making a business decision. And none of them have to do with making money.

Wikipedia Commons File:Warren Buffett at the 2015 SelectUSA Investment Summit (cropped).jpg

Warren Buffett speaking at the 2015 Select USA Investment Summit.

True
TD Ameritrade

Warren Buffett isn't just rich. He's known for being ethical, straightforward, and wise. And also generous. Not just with his money but with his ideas.

Buffett straight up spelled out how he makes decisions on how to invest in and acquire businesses in a public letter sent to his shareholders. To be clear: His instincts and insights are what have made him such a rich man. And that's what he's sharing so openly with the world.

These are the six factors Warren Buffett says he considers when he's making big business decisions.

Maybe they could help the rest of us think through some tough decisions in our own lives? Let's see.

Maybe you, too, are investing billions of dollars. Or, uh, maybe not. But the day-to-day choices you have to make about life could be just as tough — and important. So let's see how his lessons could apply:

1. It's gotta be a big choice and a big win.

Buffett says he prefers to acquire "large purchases (at least $75 million of pre-tax earnings unless the business will fit into one of our existing units)." Aka, go big, go bold. Not everything has to be huge, but in tough times, sometimes doing the big, scary thing is how you reap the big, amazing reward.

2. The decision has to create value for you consistently and currently.

None of this "it'll pay off in the distant future" or "it just needs some elbow grease" stuff. Whatever you're choosing, make sure it's valuable and has concrete, real-life impact. Or, as Buffett says, the acquisition must have "demonstrated consistent earning power (future projections are of no interest to us, nor are 'turnaround' situations)."

File:President Barack Obama and Warren Buffett in the Oval Office ...commons.wikimedia.org

3. The decision will benefit everyone who's invested in it, and it won't leave anyone hanging.

Buffett wants "businesses earning good returns on equity while employing little or no debt," aka no one who's put time/effort/money/love into said life choice (or business move) will come out at the end with less than what they started with. Makes sense, right? Basically, don't screw people over with the choices you make. Have some heart and fairness.

4. Everything necessary for success should already be in place.

Buffett mentions that there must be "management in place" and that his company "can't supply it." Invest time and energy in things that are solid and have demonstrated reliability. That is, "don't build the ship while you sail it." Why? According to Buffett's logic, when making huge decisions, if the part that keeps makes the end result of your decision sustainable is already there, that's a very good sign.

5. The decision may be hard, but the terms should be simple.

Buffett wants simple businesses, saying — in his awesomely straightforward way — "if there's lots of technology, we won't understand it." Life isn't always simple and there's certainly a time for complexity, but the lesson here is a good one: If you're making a huge choice, don't overcomplicate it.


man sitting on mountain cliff facing white clouds rising one hand at golden hourPhoto by Ian Stauffer on Unsplash

6. The options are clear and available.

Buffett refers to this availability, basically saying that the company has to have a price on it already and that his firm doesn't "want to waste our time or that of the seller by talking, even preliminarily, about a transaction when price is unknown." I take this to mean that the choice is a clear action. No negotiations necessary.

Bingo.

Now I'm not saying that this well-to-do investor has all the answers just because he has all the money, and I know it's a little out there to think of these investment acquisition tips as something you can apply to your own, non-billionaire life. But think about it. Fearlessness? Fairness? Preparation? These are some helpful themes we could all probably take a few lessons from.

So next time you're making a big decision, think about them. In a world where financial literacy isn't exactly the norm, looking at how financial greats make their decisions could be an interesting thing to try. Who knows? It might help you.

From Your Site Articles
inspiring
Pop Culture

Founder of mega successful retail store reveals how she secretly quit her job while living at home

Jane Lu would go to work every day. Just not the way her parents thought.

TikTok

Started from the bottom, now she's here.

Thirty-six-year-old Jane Lu is the founder of Showpo, a highly successful online retail store based in Sydney, Australia. By successful, I mean that in 2019, the company raked in a total of $85 million in revenue.

And to think, if Lu had simply followed the rules, none of this would have ever happened.

At 24, Lu’s life looked very different. Her accounting job at Ernst & Young, one of the “big four” accounting firms, had left her miserable. So she quit and instead pursued her love of fashion. With one caveat—she never told her parents, who she lived with.

Instead, she pretended to still be working as an accountant and committed fully to the role. She continued to put on a suit and would venture into the city, pretending to go to work.

And in her defense … that last part wasn’t a lie.

As Lu revealed in what she calls her “immigrant success story” on TikTok, her family moved to Australia from China 28 years ago. And, as is a long-lived tradition and even a running joke among children of immigrants, her parents wanted their daughter to have the stable, financially secure career of a “doctor, lawyer or accountant.”

@thelazyceo I went behind my parents’ back and quit my corporate job, and well, the rest is history 🫶 #startup #businessjourney #immigrantparents #girlboss #showpo #entrepreneur ♬ original sound - Jane Lu

Lu chased after her dreams in secret. After putting on her corporate suit and leaving her parents' home, she began working on creating a pop-up store, which ultimately failed. As she shared in another TikTok, turning back was still no option—the business shut down during the 2010 global financial crisis, and no accounting firms were hiring. So she rolled up her sleeves and created her second business. She still didn’t tell her parents.

Luckily, business flourished this time around.

“I started to make more in one day in sales than my old yearly salary,” she shared. Showpo, short for “Show Pony,” now sells to millions of customers around the world and is one of the largest online fashion retailers globally.

After her windfall of success, Lu finally told her parents. Sure, they were shocked, but they also got their first new car, had their mortgage paid off and were able to finally retire. So shock probably turned into glee pretty quickly.

Lu’s story touched the hearts of more than 2 million people who watched the video. And she now dedicates a good chunk of her social media to offering advice to others who dream of starting their own business. Unsurprisingly, a major theme in most of her videos is not being afraid to make mistakes.

"I like to compare it to golf," she mentioned in an interview with BuzzFeed. "I don't play, but I don't have a better analogy. You first hit the ball in the direction of the hole. You know, it's just about getting in a general direction."

If you’d like to check out some of Showpo’s signature looks, you can find the shop’s Instagram here. No boring corporate attire to be found.

From Your Site Articles
inspiring
Trending Stories