Costco CEO stuns young boy by responding to his email asking for help with school fundraiser
Costco really is the best.

A 12-year-old student wrote Costco's CEO asking for help.
Imagine your 12-year-old son is helping take part in his schoolβs Valentineβs Day fundraiser. Youβd probably be proud and encouraged at the way heβs getting involved and doing something good, right?
Now imagine, as part of that effort, he decided to email the CEO of Costco, one of the most beloved big box retailers in the world. Well, thatβs cute, right? But what if he told you the CEO not only wrote back but went out of his way to donate exactly what your son asked for?
It may sound too good to be true, but thatβs exactly what happened when Grant Cerwin sent an email to Costco CEO Craig Jelinek. The sixth grader emailed Jelinek asking if he would donate one of Costcoβs famous 93-inch teddy bears to his middle schoolβs fundraiser in Los Angeles:
The 12-year-old's letter to Costco's CEO was too good to ignore
βHi Mr. Jelinek,
My name is Grant Cerwin and I am 12 years old. I go to [removed] Middle School and am the 6th grade class rep. We want to raffle one of your giant bears as a Valentineβs Day fundraiser for our school. We are part of the Los Angeles Unified School District. Is there any chance Costco might donate one? My dad has a truck and we could come get it at the store. I would make sure everyone knew you gave it to us in our school newsletter, on social media and with a big sign by the bear. I know it is a long shot but I thought it couldnβt hurt to ask. We are also seeing how we might get enough money to buy one. Thanks for considering. Your friend, Grant.β

12-year-old student Grant Cerwin writes to Costco CEO Craig Jelinek
Well, it turns out the long shot was perfectly timed.
Jelinek not only saw the email but jumped into action, asking his colleague, "Can we find him a teddy?" Then his lieutenant emailed their colleagues to quickly find a bear for Cerwinβs school, writing: βDo whatever it takes to find a Big Bear and set up pick up for Lesley. Keep me posted.β
And Costco CEO Craig Jelinek had the perfect response

Costco CEO Craig Jelinek steps in to help
Grant then received the following message from Costco:
βGood Morning Grant. I am the Toy Supervisor at our Costcoβs LA Regional office. I have good news, Costco will be donating a 93β Plush Bear to your school to use in your Valentineβs Day fundraiser! We could have it delivered to the school directly so your parents donβt have to worry about transporting it.β

Costco reached out directly to Grant Cerwin to help
With time to spare, the Big Bear was delivered to Grant and his school was able to include it in their fundraiser. And while moments like this donβt happen every day, they are a great reminder that even the biggest companies are run by real people and those people often have big hearts. Big, as in 93β plush bear big.
And letβs be honest, weβre not entirely shocked that this happened at Costco, a company that has built a well-earned reputation for treating both its customers and its employees with dignity and respect.
βIt speaks volumes about the leadership at Costco that Grant got the response he did,β Grantβs mother Lesley Cerwin told Upworthy. βHe is a boundlessly optimistic child and as a parent you worry the world will chip away at that positivity. Iβm grateful that the team at Costco reaffirmed my sonβs belief that the world is full of good people.β
βI couldnβt believe that they responded so fast and that so many people helped,β Grant told Upworthy. βThey didnβt want anything, just to help our school.β
This is one of the many reasons people love Costco so much

The Costco bear was delivered to Grant Cerwin and his classmates
Something as seemingly simple as a donated teddy bear might not sound like much, but itβs examples like this that show the power of bridge-building between companies and communities.
An act of kindness in itself can go a long way. When that is coupled with the impact it had not only on Grant and his mom, but on Grantβs classmates, you can start to see a real impact that all started with a single email.

Grant Cerwin and his classmates pose with the Costco bear.
βMy teachers and friends at school are excited,β Grant said. βWe all canβt believe how big it is. It takes a bunch of us to move it around. Our ASB class is working on a thank you card.β
Plus, letβs be honest: a personal touch from someone as high-profile as Craig Jelinek and his team isnβt a bad way to build customer loyalty either. As Lesley told us, βIβve always liked Costco. Will I be even happier to shop there now? You bet. It is a great store and now I am acutely aware that it is run by amazing people.β
This article originally appeared last year.
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