Alabama community loves deaf Waffle House cook who taught his co-workers to use sign language
Manager Michael Clements has "never seen" an employee like Pookie White.
The Waffle House in Hope Hull, Alabama.
Even though companies with workplaces that make accommodations for disabled workers are happier and more profitable, there is still a huge discrepancy in workforce participation between deaf people and those who can hear. According to Deaf People and Employment in the United States, 53% of deaf people are in the workforce as compared to 75.8% of those who can hear.
One of the biggest hurdles to deaf people entering the workforce is discriminatory hiring practices, intentional or not.
βThere are often layers of discriminatory hiring practices that make [workplace participation] statistics still hold true today,β the study says. βSuch practices can range from the discriminatory language on the job ad itself, to the application & hiring process, and can even impact the promotion of deaf employees.β
A story out of Hope Hull, Alabama, originally reported by WSFA, shows that when companies give deaf people the opportunity to excel at their jobs, beautiful things can happen.
Pookie White, who is deaf, was a dishwasher at the Hope Hull Waffle House and wanted to get promoted to cook. But management was worried that it would be difficult for him and the staff because he wouldnβt be able to hear the orders.
However, management gave him a shot and heβs been doing a fantastic job on the grill. βI wondered how it was going to work,β Waffle House area manager Michael Clements told WSFA. To bridge the communication gap, White taught his co-workers some sign language and they enthusiastically picked it up.
βHeβs half deaf and Iβm wearing a mask, so I have to use sign language,β server Jessie Simmons said.
But Simmons learned sign language on the fly and now theyβre a great team. βSheβs slow sometimes,β White jokes, knowing the effort his fellow employees have made to make their arrangement work. βIt gets on my nerves.β
Clements credits Whiteβs co-workers for helping him succeed. βThey could have just not wanted to do that and consequently, he probably would have failed at cooking,β he said.
The deaf chef has become a hit with people in the Hope Hull community. βHe has regular customers who come just to see him,β Clements said. βThey love the show. Thatβs part of the thing about Waffle House, we are right in front of everybody on center stage. He eats the center stage up.β
White likes to give customers a hard time when theyβre placing orders and he breaks into the chicken dance when someone orders chicken.
"Pookie is the sweetest soul. He loves to joke with the waitresses, they give each other a hard time and itβs so funny. He knows when we walk through the door exactly what we are getting too," Chelsea Milstead wrote on WSFAβs Facebook page. "I love him! Heβs amazing and always makes sure the food is cooked to perfection!!" Jessica Beasley added.
"He is the best he knows our order when we walk through the door." Mary Push Norman wrote.
Pookie Whiteβs story is a great lesson for business owners and managers everywhere. People with disabilities shouldnβt be overlooked when it comes to being given opportunities in the workplace. When things may seem like a challenge at first, never underestimate a group of co-workersβ ability to step up and create an environment where everyone can thrive.