At 31 seconds I get the urge to lunge at bankers. This mother of three brought the money she owed to the bank on the day they said it was due, and Citibank decided it wasn't good enough. Check out the 1:55 mark and help her family fight Citibank's horrible business practices.
Help Nick's family and demand that Citibank negotiate in good faith. Ask them to do the right thing, because, well, it's the right thing to do.