The viral story of how Chewy helped console a pet owner after losing her dog is unforgettable
The best of humanity comes in many forms.

A picture of Anna Brose's beloved Gus.
Many of us know Chewy as the online marketplace for all things pet goods. What you might not know is the extra care that the company provides to pet owners after the loss of a beloved fur baby. That is, until one woman’s story went viral on Twitter.
Anna Brose (@alcesanna) had to say goodbye to her sweet dog named Gus. To make an already tragic event worse, she had an unopened bag of dog food purchased from Chewy that would now go unused. Brose was so surprised by the company’s compassion and generosity that she felt compelled to share her experience online.
Her tweet read:
“I contacted @Chewy last week to see if I could return an unopened bag of my dog’s food after he died. They 1) gave me a full refund, 2) told me to donate the food to the shelter, and 3) had flowers delivered today with the gift note signed by the person I talked to??”
That's right. A full refund, plus a heartfelt note and flowers. NBD.
Much to Brose’s surprise, she was not the only one on the receiving end of such kindness.
Pretty soon stories from other grieving pet parents came flooding in praising Chewy for going above and beyond during their time of mourning.
One person shared, “@Chewy did the same for me when we lost our sweet boy, Murphy Brown. I’d just ordered 2 cases of his special kidney diet food, and they arrived after he passed. But they gave a full refund and told us to just donate the food to a shelter. That act of kindness meant so much.”
A person who works at an animal shelter confirmed this is Chewy’s standard practice, saying, “We often have people reaching out to donate because Chewy told them to reach out to a local shelter. I can’t express what this means to shelter’s like mine. Truly a gift.”
Many reported that Chewy even sends hand-painted pet portraits, like this one:
My hubby used to work for @Chewy and he always raved about their customer service. They sent us a small painting of my Simba when he passed. I’m sorry for your loss 💔💔 pic.twitter.com/5EanjKXljx
— CFOLS (@bruins77girl) June 16, 2022
Can you imagine having a beautiful memento like this to cherish? Of course it doesn’t replace the pet that’s now gone, but man, what a great way to make such a painful transition a little more bearable. Customer service is great and all, but this is a wonderful example of businesses displaying humanity.
That kindness isn’t limited to times of grief, either. Chewy apparently sends birthday cards, and seems to often encourage customers to donate all kinds of unwanted items after giving a full refund.
“I bought 4 sling carriers from Chewy to try for my new rescue dog. Only used one. Was shocked when @Chewy told me to just donate the rest after my refund. Brought them to [a] local rescue dog group who were happy to take them,” wrote one person.
As a mother of two cats—and a regular Chewy customer—I was both shocked to realize the company did all this, not to mention touched. I wasn’t alone. People were floored.
Sorry for your loss. And what a pleasant response from @Chewy. Very uplifting. I hope that it gave you a moment to smile during your sadness.
— Rick Bright (@RickABright) June 16, 2022
Now I’m crying. That’s beautiful.
— Elaine (@LexiApollo) June 16, 2022
First, I’m sorry that your dog has passed and I know that pain well. It’s very difficult. As for Chewy? I think that’s amazing! So kind of them to be so sensitive to what you’re going through. Take care.
— Tracy (@Hydrangea1960) June 15, 2022
As for Chewy—since Brose’s tweet went viral, the company did see it, and left its own response.
“It's the least we could do, Anna. We hope these flowers will help to keep your spirits up.”
We don’t always picture corporations having a heart. But it is a possibility. Huge kudos to Chewy for providing pet owners true care … in more ways than one.



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An Irish woman went to the doctor for a routine eye exam. She left with bright neon green eyes.
It's not easy seeing green.
Did she get superpowers?
Going to the eye doctor can be a hassle and a pain. It's not just the routine issues and inconveniences that come along when making a doctor appointment, but sometimes the various devices being used to check your eyes' health feel invasive and uncomfortable. But at least at the end of the appointment, most of us don't look like we're turning into The Incredible Hulk. That wasn't the case for one Irish woman.
Photographer Margerita B. Wargola was just going in for a routine eye exam at the hospital but ended up leaving with her eyes a shocking, bright neon green.
At the doctor's office, the nurse practitioner was prepping Wargola for a test with a machine that Wargola had experienced before. Before the test started, Wargola presumed the nurse had dropped some saline into her eyes, as they were feeling dry. After she blinked, everything went yellow.
Wargola and the nurse initially panicked. Neither knew what was going on as Wargola suddenly had yellow vision and radioactive-looking green eyes. After the initial shock, both realized the issue: the nurse forgot to ask Wargola to remove her contact lenses before putting contrast drops in her eyes for the exam. Wargola and the nurse quickly removed the lenses from her eyes and washed them thoroughly with saline. Fortunately, Wargola's eyes were unharmed. Unfortunately, her contacts were permanently stained and she didn't bring a spare pair.
- YouTube youtube.com
Since she has poor vision, Wargola was forced to drive herself home after the eye exam wearing the neon-green contact lenses that make her look like a member of the Green Lantern Corps. She couldn't help but laugh at her predicament and recorded a video explaining it all on social media. Since then, her video has sparked a couple Reddit threads and collected a bunch of comments on Instagram:
“But the REAL question is: do you now have X-Ray vision?”
“You can just say you're a superhero.”
“I would make a few stops on the way home just to freak some people out!”
“I would have lived it up! Grab a coffee, do grocery shopping, walk around a shopping center.”
“This one would pair well with that girl who ate something with turmeric with her invisalign on and walked around Paris smiling at people with seemingly BRIGHT YELLOW TEETH.”
“I would save those for fancy special occasions! WOW!”
“Every time I'd stop I'd turn slowly and stare at the person in the car next to me.”
“Keep them. Tell people what to do. They’ll do your bidding.”
In a follow-up Instagram video, Wargola showed her followers that she was safe at home with normal eyes, showing that the damaged contact lenses were so stained that they turned the saline solution in her contacts case into a bright Gatorade yellow. She wasn't mad at the nurse and, in fact, plans on keeping the lenses to wear on St. Patrick's Day or some other special occasion.
While no harm was done and a good laugh was had, it's still best for doctors, nurses, and patients alike to double-check and ask or tell if contact lenses are being worn before each eye test. If not, there might be more than ultra-green eyes to worry about.