+
upworthy
Joy

The viral story of how Chewy helped console a pet owner after losing her dog is unforgettable

The best of humanity comes in many forms.

chewy customer service, chewy twitter, anna brose twitter

A picture of Anna Brose's beloved Gus.

Many of us know Chewy as the online marketplace for all things pet goods. What you might not know is the extra care that the company provides to pet owners after the loss of a beloved fur baby. That is, until one woman’s story went viral on Twitter.

Anna Brose (@alcesanna) had to say goodbye to her sweet dog named Gus. To make an already tragic event worse, she had an unopened bag of dog food purchased from Chewy that would now go unused. Brose was so surprised by the company’s compassion and generosity that she felt compelled to share her experience online.

Her tweet read:

“I contacted @Chewy last week to see if I could return an unopened bag of my dog’s food after he died. They 1) gave me a full refund, 2) told me to donate the food to the shelter, and 3) had flowers delivered today with the gift note signed by the person I talked to??”



That's right. A full refund, plus a heartfelt note and flowers. NBD.

Much to Brose’s surprise, she was not the only one on the receiving end of such kindness.


Pretty soon stories from other grieving pet parents came flooding in praising Chewy for going above and beyond during their time of mourning.

One person shared, “@Chewy did the same for me when we lost our sweet boy, Murphy Brown. I’d just ordered 2 cases of his special kidney diet food, and they arrived after he passed. But they gave a full refund and told us to just donate the food to a shelter. That act of kindness meant so much.”

A person who works at an animal shelter confirmed this is Chewy’s standard practice, saying, “We often have people reaching out to donate because Chewy told them to reach out to a local shelter. I can’t express what this means to shelter’s like mine. Truly a gift.”

Many reported that Chewy even sends hand-painted pet portraits, like this one:

Can you imagine having a beautiful memento like this to cherish? Of course it doesn’t replace the pet that’s now gone, but man, what a great way to make such a painful transition a little more bearable. Customer service is great and all, but this is a wonderful example of businesses displaying humanity.

That kindness isn’t limited to times of grief, either. Chewy apparently sends birthday cards, and seems to often encourage customers to donate all kinds of unwanted items after giving a full refund.

“I bought 4 sling carriers from Chewy to try for my new rescue dog. Only used one. Was shocked when @Chewy told me to just donate the rest after my refund. Brought them to [a] local rescue dog group who were happy to take them,” wrote one person.

As a mother of two cats—and a regular Chewy customer—I was both shocked to realize the company did all this, not to mention touched. I wasn’t alone. People were floored.

As for Chewy—since Brose’s tweet went viral, the company did see it, and left its own response.

“It's the least we could do, Anna. We hope these flowers will help to keep your spirits up.”

We don’t always picture corporations having a heart. But it is a possibility. Huge kudos to Chewy for providing pet owners true care … in more ways than one.

You know that feeling you get when you walk into a classroom and see someone else's stuff on your desk?

OK, sure, there are no assigned seats, but you've been sitting at the same desk since the first day and everyone knows it.

So why does the guy who sits next to you put his phone, his book, his charger, his lunch, and his laptop in the space that's rightfully yours? It's annoying.

Keep ReadingShow less
Health

Doctor explains why he checks a dead patient's Facebook before notifying their parents

Louis M. Profeta MD explains why he looks at the social media accounts of dead patients before talking their parents.

Photo from Tedx Talk on YouTube.

He checks on your Facebook page.

Losing a loved one is easily the worst moment you'll face in your life. But it can also affect the doctors who have to break it to a patient's friends and family. Louis M. Profeta MD, an Emergency Physician at St. Vincent Emergency Physicians in Indianapolis, Indiana, recently took to LinkedIn to share the reason he looks at a patient's Facebook page before telling their parents they've passed.

The post, titled "I'll Look at Your Facebook Profile Before I Tell Your Mother You're Dead," has attracted thousands of likes and comments.

Keep ReadingShow less
Health

27-year-old who died of cancer left behind final advice that left the internet in tears

"Don't feel pressured to do what other people might think is a fulfilling life. You might want a mediocre life and that is so OK."

Photo courtesy of Remembering Holly Butcher/Facebook used with permission.

Holly Butcher left behind her best life advice before she passed away at 27.

The world said goodbye to Holly Butcher, a 27-year-old woman from Grafton, Australia.

Butcher had been battling Ewing's sarcoma, a rare bone cancer that predominantly affects young people. In a statement posted on Butcher's memorialized Facebook account, her brother, Dean, and partner, Luke, confirmed the heartbreaking news to friends.

"It is with great sadness that we announce Holly's passing in the early hours of this morning," they wrote on Jan. 4, 2018. "After enduring so much, it was finally time for her to say goodbye to us all. The end was short and peaceful; she looked serene when we kissed her forehead and said our final farewells. As you would expect, Holly prepared a short message for you all, which will be posted above."

Butcher's message, which Dean and Luke did, in fact, post publicly shortly thereafter, has brought the internet to tears.

Keep ReadingShow less
Family

This is the best mother-daughter chat about the tampon aisle ever. Period.

A hilarious conversation about "the vagina zone" turned into an important message about patriarchy from mother to daughter.

A mother and daughter discuss period products.


Belinda Hankins and her 13-year-old daughter, Bella, seem to have a great relationship, one that is often played out over text message.

Sure they play around like most teens and parents do, but in between the joking and stealing of desserts, they're incredibly open and honest with each other. This is key, especially since Melinda is a single parent and thus is the designated teacher of "the ways of the world."

But, wow, she is a champ at doing just that in the chillest way possible. Of course, it helps having an incredibly self-aware daughter who has grown up knowing she can be super real with her mom.

Case in point, this truly epic text exchange took place over the weekend while Bella was hunting for tampons at the store.

Keep ReadingShow less

They've blinded us with science.

Stock photos of any job are usually delightful cringey. Sure, sometimes they sort of get the essence of a job, but a lot of the time the interpretation is downright cartoonish. One glance and it becomes abundantly clear that for some careers, we have no freakin’ clue what it is that people do.

Dr. Kit Chapman, an award-winning science journalist and academic at Falmouth University in the U.K., recently held an impromptu contest on Twitter where viewers could vote on which photos were the best of the worst when it came to jobs in scientific fields.

According to Chapman’s entries, a day in the life of a scientist includes poking syringes into chickens, wearing a lab coat (unless you’re a “sexy” scientist, then you wear lingerie) and holding vials of colored liquid. Lots and lots of vials.

Of course, where each image is 100% inaccurate, they are 100% giggle inducing. Take a look below at some of the contenders.

Keep ReadingShow less

Samuel J. Seymour witnessed the assassination of President Lincoln.

Samuel J. Seymour was one of the approximately 1,700 people at Ford’s Theatre in Washington, D.C., on April 14, 1865, the night President Abraham Lincoln was assassinated by John Wilkes Booth. He was also the last to live long enough to talk about that historic night on television.

Seymour was 5 years old when he went to see the play “Our American Cousin” with his nurse, Sarah Cook, and Mrs. Goldsboro, the wife of his father's employer.

When Booth shot Lincoln, he pulled the trigger during the biggest laugh of the night so that it wouldn’t be heard. What caught Seymour’s attention was when Booth fell from the balcony after a scuffle with Henry Reed Rathbone.

Keep ReadingShow less