Heroes
A 9-year-old asks McDonald's CEO a simple question. She's not lovin' his response.
Clowns are terrifying on their own, but this 9-year-old has a whole other issue with Ronald McDonald.
06.05.13
via Rob Dance (used with permission).
CEO Rob Dance holds a list of things he's "sick" of hearing from his employees.
Since the COVID-19 pandemic disrupted workplaces worldwide, there has been a greater push for improved work-life balance and many companies are taking notice. The exciting thing is that when companies become more flexible, their employees become happier and more productive. It’s a win-win for all involved.
Rob Dance, the CEO of ROCK, a technology consulting company in the UK, recently went viral for posting about his approach to work-life balance on Instagram. What, at first, appeared to be a CEO reprimanding his employees revealed a boss who knows how to get the best out of his team by treating them like adults.
The post was of Dance holding a whiteboard that reads:
Things I’m sick of hearing from my employees:
- Can I leave early today
- I’ll be late in the morning
- My child is sick, can I rush off
- I’ve got a doctor’s appointment tomorrow, is that okay
- I’m going to be late back from lunch, I’ve got some things to sort.
I don’t care.
I hired you for a job and I fully TRUST you to get it done.
I don’t need you to account for every single hour.
Times have changed, and the workplace is different these days.
People are sick of being treated like children.
All that should matter is that everyone is happy, and that the work gets done.
He also shared his advice for companies on how to treat their employees. “Treat your staff like adults. That’s it, that’s the big secret,” he wrote. “Give them autonomy. Respect that they have lives outside of work. Don’t gaslight them into being grateful for not being fired every day.” Because in the end, the only thing that matters is if they get the job done. “Output should always trump hours,” he concluded.
Upworthy contacted Dance, who explained why managers still hesitate to treat their employees like adults.
“Many bosses don't trust their employees and keep extremely close tabs on them because of past experiences and a desire for control. They might believe that micromanaging ensures productivity and prevents issues,” he told Upworthy. “Additionally, the pressure to meet business targets can drive bosses to monitor employees obsessively, thinking it will lead to better outcomes. This approach, however, only undermines trust and destroys morale in the workplace. It creates a toxic environment where employees feel undervalued and stressed, leading to higher turnover rates and decreased overall performance. Instead of fostering a culture of accountability and growth, this behavior only promotes fear and resentment.”
Dance says that technology has helped drive demand for improved work-life balance.
“Mobile technology definitely started to blur the lines between one’s professional and personal life, making it tough to switch off from work,” he told Upworthy. “As a millennial leader, I've always valued work-life harmony for my staff, helping them to achieve both flexibility and finding purpose in their work.”
The ROCK CEO also has advice for employees who’d like to gain their employer’s trust.
“Always deliver quality work and aim to meet or exceed expectations. Keep communication lines open by regularly updating your manager on your progress, challenges, and successes,” he told Upworthy. “Take the initiative to go beyond basic requirements, showing your willingness to contribute more. Act with integrity by always being honest and ethical. Seek honest feedback and make tangible improvements based on it, demonstrating your commitment to growth. Finally, a big one is building positive relationships with everyone you work with, as strong connections are what help to build real trust.”
In April 2025, Dance shared some additional wisdom that highlights the power of leaders prioritizing culture. He took a photo of himself holding a whiteboard with some more wisdom that all CEOs should take to heart: "An employee who leaves for the salary might return for the culture, but if they leave because of the culture, no salary will ever bring them back."
It makes you wonder, if the money was right, which previous jobs would you go back to, and which ones would you reject?
CEO Rob Dance holds up a whipe board with his culture philosophy. www.linkedin.com
This article originally appeared last year.
From Your Site Articles
Robin Williams performs on stage.
Robin Williams once beautifully said, "I think the saddest people always try their hardest to make people happy. Because they know what it feels like to feel absolutely worthless and they don't want anybody else to feel like that."
One night at a comedy club in Los Angeles, a new, nervous stand-up comic was called to the stage by the emcee. In one hand, she casually had a beer that she propped up on the piano. In the other, was her notebook full of scribbled, half-written joke premises and a few wine stains. She did her opening joke and the response was so quiet, she could hear the ice machine crackling in the kitchen. Joke two — a slight spattering of nervous laughter. Joke three got a heartier laugh, but then it went back to deafening quiet by joke four.
She mercifully got through her final joke, and said "That's my time" long before the red light in the back of the club even went on. She scurried off stage with her beer, like that rat in New York carrying a piece of pizza. Panicked, embarrassed, and frankly — a little hungry.
It was just one of those nights. The last time she'd done this act — same words nearly exactly — she'd received an applause break. This time, she was left questioning every one of her life decisions. Why had she come to Los Angeles? How was the next month's rent supposed to get paid? Why had she cut her hair in the "Rachel-styled" haircut?
As she was about to enter the hallway that led into the bar area, she could feel actual tears forming behind her eyes, like little faucets that were slowly turning on. "Don't cry at the comedy club," she told herself. Rather, "Don't cry at the comedy club AGAIN." But as the tears came anyway, she looked up and lo and behold, there was Robin Williams. She stuttered, "You. Are. One of my favorites. Ever." He looked at her, his blue eyes warmly crinkling and said, "You were amazing."
It hadn't been true. But the fact that he would go out of his way to make this total stranger's awful night into one of her best at that time, was just the kind of person Robin was.
I know this because that woman was me.
I wanted to tell him about the Mork and Mindy poster on my wall as a kid, and how I had cut out Mindy's face and put in my third-grade class photo. I wanted to tell him how much I loved his care for animals and for the unhoused and for the less fortunate. Or that because of him, I had a weird fetish for suspenders. (The last one wasn't quite true, but I still wanted to say it.)
But instead I merely laughed and said "Oh, thank you. But I can do better." He gave me a gentle look like, "We're all in this together," and even though I knew I'd never have a career like his, it dawned on me that it didn't matter. That being kind to others actually DID matter and that he was a lighthouse in a really stormy, pitch-black ocean.
I stuck it out and just a few years later, got to perform in the super cool and coveted "New Faces" show at the Just for Laughs Montreal Comedy Fest. Didn't kill there either, but I was able to step back and look down from an aerial view. How we uplift others, whether through laughter or kindness, is really the only control we have in this world.
Years later, after Robin passed away, I had heart surgery and was feeling down. I had read that cardiac issues could leave a person biochemically depressed and the first person I thought of was him. I messaged our mutual friend from San Francisco and asked if he remembered Robin speaking to him about heart surgery and depression. He only affirmed that yes, it was a very real side effect and that I should take it seriously.
I have always thought of the neurotransmitter Serotonin like it was a flowery perfume. Notes of honey, lavender, rose. When someone has a good amount of it floating through their synapses, it leaves trace of itself wherever it goes, as if the tunnels it burrows under pumps it out through a steam grate. But from what I've heard, Robin struggled with that too. And yet he still found a way to leave a lovely and inviting scent behind him, because he wanted to make sure OTHERS were okay.
A heart shaped neon sign in the dark
Photo by DESIGNECOLOGIST on Unsplash
I guess, even in his death, I was looking to Robin for answers. But one puzzle remains solved: making others happy is the kindest thing we can do, even when our own valves --- whether heart or perfume pumps --- fail to work.