Michelle Santizo is a street medicine nurse working in Los Angeles, California. For her, the field of street medicine requires providing lifesaving health services in unpredictable and sometimes uncomfortable environments, but is where she is most passionate about her work.
Nurse Santizo credits her parents for teaching her resilience, a necessary trait when providing care in places like tents, under bridges, in alleys, vehicles, at libraries, on the side of the freeway or even at a bus stop.
“Every corner of Los Angeles needs our services,” said Nurse Santizo. “It can be in a pristine, abandoned, trashed, or graffiti-filled neighborhood.”
Michelle | Heroes Behind the Masks presented by CeraVe www.youtube.com
Santizo prepares for the workday by loading her backpack with supplies before heading to a section of downtown L.A. known as “skid row” to care for her clients, who are typically people experiencing homelessness and living on the fringes of society without regular access to healthcare. As the child of immigrant parents, she experienced firsthand a lack of healthcare and basic necessities. Her mother fled from El Salvador as a young woman, arriving in the United States alone and without shelter.
“My mother told me that the only people that acknowledged her while sleeping outside on a bench [were the people going in and out of] the church that was across the street,” said Nurse Santizo. She said her mother instilled in her that there are many reasons why people are homeless and that each individual has their own story. “[She] taught me to never judge someone’s struggle … my mother’s inspiring upbringing taught me if you have the time to help the broken or disadvantaged, then take a moment to acknowledge or help in some positive way.”
Michelle and her mother on a beachCourtesy of Michelle Santizo
Growing up, Nurse Santizo watched her parents struggle to earn a living wage to keep up with the family’s needs. “My father worked nearly seven days of the week and my mother worked as much as she could in jobs like babysitting, cleaning homes or caregiving. Feeding our family was my parent’s main concern…healthcare and all the other important aspects of life became secondary or non-existent. My parents could barely make enough income to buy fresh fruit or vegetables,” she said.
The Santizo familyCourtesy of Michelle Santizo
That upbringing is what drove her to pursue a career in medicine, with the goal of giving back to underserved communities. “[Access to] medicine should not be determined based on your socioeconomic status. It should be a right for someone to seek healthcare when it is needed and important, especially for children and adolescents who will be the future of our generation,” said Nurse Santizo. She credits her lack of access to healthcare as a child for empowering her to keep pushing for change.
When the opportunity to practice street nursing arose, Santizo knew instinctively that it was the right fit. Every workday she has meaningful interactions, but one experience in particular had a lasting impression on her. She encountered a middle-aged man who had lost his job during the pandemic and was forced to live on the streets. Nurse Santizo approached, and he asked if she wouldn’t mind examining his feet. As she gently inspected the condition of his skin, she explained that he needed a thorough cleaning and a special ointment and offered to wash his feet and patch them up.
Courtesy of CeraVe
“This kind man stared right into my eyes and nearly cried, as he shared ‘no one has ever cared for me like this ever since I’ve been forced to live on the streets, nor has anyone ever acknowledged my existence,’” recalled Nurse Santizo. “I remember squatting on the side of the street while cars were driving by … my only mission was to devote that moment in time to servicing a person who needed my attention and love. As you can tell, I love what I do, and I could scrub feet for days when servicing the most vulnerable populations.”
According to the most recent report, approximately 580,466 people were experiencing homelessness in America in January 2020. Most were individuals (70%) and the rest were people living in families with children. The full effect of the pandemic on the homeless populations across the country have yet to become clear, and hard data will not be fully known until late 2022 or early 2023.
“Bringing medicine to people who are not able to seek medical assistance due to their inabilities whether it be homelessness, chronic illness, or mental health has always been my true calling … to serve the broken, the sick, the vulnerable and the ones who really need a second chance at life,” said Nurse Santizo, a reminder that no one knows what another human is battling.
To recognize the healthcare professionals that are so often giving to others before themselves, CeraVe seeks to spotlight those that go beyond the call of duty for their patients and communities. The brand is honoring nurses such as Santizo in the second iteration of a docuseries titled Heroes Behind the Masks Chapter 2: A Walk In Our Shoes.
Follow along in the coming days for more stories of heroism, kindness and love.
- Meet 'The Street Vet' going around California streets treating ... ›
- A Doctor Has Spent Decades Dressing Up Like A Homeless Man ... ›
- The delightful—and timely—story of how 'A Spoonful of Sugar ... ›
Courtesy of Elaine Ahn
Courtesy of Elaine Ahn
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Billie Eilish says Instagram comments were ruining her life. So she quit reading them. Smart.
Billie Eilish has gone from being a pop star to a superstar over the course of about a year. Her meteoric rise to fame has forced her to reevaluate how she deals with her fans online.
She used to be happy to read the comments on her Instagram feed, but the tone of the posts has become exceedingly negative. So she's decided to stop reading them altogether.
According to psychologists, that's a very good idea.
Eilish admitted she quit reading the comments during an interview with Louise Minchin from the BBC where she was joined by her brother, writer and producer, Finneas.
"Do you still read everything that's on Instagram?" Minchin asked.
"No, no. I stopped like two days ago," Billie responded. "Literally two days ago. I've stopped reading comments fully. Because it was ruining my life. It's weird. The cooler the things you get to do are, the more people hate you. It's crazy."
"How do you make it better?" the interviewer asked.
"The internet is a bunch of trolls. And the problem is that a lot of it is really funny," Billie said.
"Everyone is much braver behind a cell phone screen than they would be if they walked down the street," Finneas added.
"It's way worse than it's ever been right now," Billie admitted.
"It's insane that I even have been reading comments up until this point. I should've stopped long ago, it's just the problem is I've always wanted to stay in touch with the fans and keep talking to them, and people have ruined that for me, and for them. That sucks," she added.
However, the negativity Billie has faced online hasn't affected how she treats her fans in public.
"If I see fans anywhere, I just want to talk to them and be around them, because they're people. They're me! They're like other me's," the "Bad Guy" singer said. "They're like friends of mine, but the internet is ruining my life, so I turned it off."
Reading the comments on social media shouldn't be a huge problem for those of us who post things that are only seen by people we know. But for anyone in the public spotlight, being bombarded by negative comments day in and day out can be damaging.
That's because of a psychological trait called negativity bias.
According to Psycom's Margaret Jaworski, "We're more likely to register an insult or negative event than we are to take in a compliment or recall details of a happy event. The negativity bias can even cause you to dwell on something negative even if something positive is equally or more present."
Research suggests that it takes three positive comments to cancel out the effects of one negative remark.
Billie Eilish is smart to protect her own sanity by staying out of the comment section and not allowing it to affect her art or life. It's fine for the public to have access to her art but there's no reason she should be handing over her sanity as well.