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Insiders share 'secrets' the average person doesn't know about their industries

From accessing paywalled studies to getting free upgrades, people in various industries are spilling the beans.

woman hiding her mouth with a book
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There's a lot of behind the scenes info most of us don't know.

One strange reality of life is that there's a lot that happens behind the scenes of…well, everything…that people simply never know about. I'm not talking about deep state conspiracies here or anything, just normal run-of-the-mill industry secrets that only people who work in those industries knows.

Some of these "secrets" are actual secrets meant to be kept sacred, like how certain magic tricks work. Some are things we don't really want to know, like how the sausage gets made. And some are simply things that industry folks know but don't bother to inform the rest of us about, like the fact that the average movie theater employee really doesn't give a hoot if you sneak in candy as long as you're not obvious about it.

We're all curious, though, about what goes on in the back room, behind the counter, under the radar, etc. So when someone on Reddit asked "What industry 'secret' do you know that most people don’t?" people flocked to answer—and to see what people said.


To be clear, there's no way to officially verify these insider secrets, but it's still fun to see what people who work in various industries reveal.

Do you know who actually wrote that nonfiction book you loved?

"Most—probably 80 percent or more—of the books on the nonfiction bestseller list (autobiographies, memoirs, political/business books, etc.) are ghostwritten.

Source: am ghostwriter." – RSquared787

The ghostwriter added an encouraging caveat, though:

"Most (good) ghostwritten books are a true collaboration: somebody with an amazing story (or great idea/argument or whatever) who genuinely has the 'goods,' so to speak… but not the major league-level writing chops it takes to execute the best/most effective/most entertaining version of their story. So they bring in a specialist who knows the craft of storytelling and how to structure and execute something on the scale of a book, and—together, over the course of a year or so of deep collaboration—they bring the story to life. It’s the only way these voices would be heard in book form, in a lot of cases, and (IMHO, as someone who collaborates on these books), there’s no downside as long as the author genuinely invests time and effort."

The house always wins, but especially on slot machines

"I saw how slot machines for casinos were designed... don’t play slots." – Eliza_Lisa

"I had a buddy that was in the casino industry and claimed that 80% of their profits came from slot machines. This was the older mechanical types. The newer computerized ones can be programmed to do anything." – Mo_Jack

That security guard? Not all that helpful if the ish hits the fan.

"I'm an unarmed security guard.

Every now & then I'll get a comment from someone about how they're glad I'm around in case there's an active shooter or something.

Yea; if that happens? We're not doing anything aside from getting ourselves to safety and calling the cops.

We're literally told in training that if we try to intervene directly with an active shooter we'll be fired." – disinfo_bot_47·


"'Detect, Deter and Report' was the slogan at Securitas back in the day.

We were frequently told we were there for insurance purposes and were expected to NOT take action beyond calling the cops and getting ourselves to safety.

Great student job." – IBoris

Want to see a study that's behind a paywall? Just ask the researcher.

"I'm an academic researcher and I can speak for a huge number in my field when I say:

If you want access to our studies and they're behind a paywall, you can email us and we will send you the study.

We are genuinely delighted to share and if you want further context for the results or what have you, I'll always try my best to oblige.

The only limiters on that last bit is that:

  1. the original data for the study might have reached the end of our right to keep it, in which case it will have been destroyed.
  2. I might have forgotten details or I might have written that paper during a particularly hectic time and my file system might be total shit.

Also a lot of us are on ResearchGate and various social media things so you can contact us through there. If you can't contact us directly or we're being slow, one of the other authors on the paper might be contactable." – and_so_forth

Bestsellers might be bestsellers because people buy their own books

"The New York Times best seller list has a lot of people on it who buy massive numbers of their own books." – Ibringupeace

"Apparently, there is a symbol that indicates that while it did make best seller status, there was a bulk buy. A footnote, if you will, or similar to an asterisk." – spoda1975

"It’s a dagger! †" – Tarledsa

(It's true.)

Private messages aren't 100% private, in case you hadn't figured that out yet

"Worked in online community management and social media for years - Admins CAN read all of your PMs. Private only means private from the masses, not from administration, we had to be able to read them to check reports of abuse, grooming, illegal activity etc. I can't tell you how much cringeworthy shit I had to read through, especially from guys trying to hook up." – will_write_for_tacos

You may not have actually witnessed your baby's first steps

"If your baby goes to a nursery/daycare, chances are those weren't their 'first' steps/words etc that you witnessed. Industry standard is to not tell parents when these things happen as it makes them feel bad. I've seen kids up and walking about the room for weeks, even months before their parent proudly announced at drop off that they 'Took their first steps last night.'" – by_the_way_mate

Being extra nice can get you some sweet free upgrades

"If you’re nice to hotel staff they are more likely to give you free sh*t." – Archibald_Thrust

"A good friend of mine (Korean) visited las Vegas for her honeymoon. The husband was just a student at the time and she worked at a call center to pay their bills. When they were checking in at the hotel, the man at the front desk asked where they were from. She told them we are from Korea! And the man responded," oh I love Korean food!". They were a bit early to check in so they left their bags and went out to get some food at a local Korean restaurant. When they came back they bought some food for the front desk guy and when they handed the food over the guy was shocked and upgraded them to the penthouse. Little did my kind friends know, the guy was a manager and the penthouse was available. Friend sent me pics after they got in their room and wow... Las Vegas penthouse is probably a room I will never be able to afford in my lifetime... All for a little Korean food they got a memory they will never forget." – GroovinBaby

"Oh for sure. I worked in hospitality for years, and all my favorite guests got upgrades, free snacks, etc. And the awful guests got the exact opposite lol." – PalerEastMadeIt

Peter Dinklage on "Game of Thrones?

When it comes to actors doing accents across the pond, some Americans are known for their great British accents, such as Natalie Portman ("The Other Boleyn Girl"), Robert Downey, Jr. ("Sherlock Homes"), and Meryl Streep ("The Iron Lady").

Some have taken a lot of heat for their cartoonish or just plain weird-sounding British accents, Dick Van Dyke ("Mary Poppins"), Kevin Costner ("Robin Hood: Prince of Thieves") and Keanu Reeves ("Bram Stoker's Dracula").

Some actors, such as Tom Hardy (“The Drop”) and Hugh Laurie (“House”), have American accents so good that people have no idea they are British.

Benedict Townsend, a London-based comedian and host of the “Scroll Deep” podcast, says there is one word that American actors playing characters with a British accent never get right. And no, it’s not the word “Schedule,” which British people pronounce the entire first 3 letters, and Americans boil down to 2. And it’s not “aluminum,” which British and American people seem to pronounce every stinking letter differently.

@benedicttown

The one word American actors aways get wrong when doing an English accent

What word do American actors always get wrong when they do British accents?

“There is one word that is a dead giveaway that an English character in a movie or a TV show is being played by an American. One word that always trips them up. And once you notice it, you can't stop noticing it,” Townsend says. “You would see this lot in ‘Game of Thrones’ and the word that would always trip them up was ‘daughter.’”

Townsend adds that when British people say “daughter,” they pronounce it like the word “door” or “door-tah.” Meanwhile, Americans, even when they are putting on a British accent, say it like “dah-ter.”

“So top tip if you are an actor trying to do an English accent, daughter like a door. Like you're opening a door,” Townsend says.



What word do British actors always get wrong when doing American accents?

Some American commenters returned the favor by sharing the word that British actors never get right when using American accents: “Anything.”

"I can always tell a Brit playing an American by the word anything. An American would say en-ee-thing. Brits say it ena-thing,” Dreaming_of_Gaea wrote. "The dead giveaway for English people playing Americans: ‘Anything.’ Brits always say ‘EH-nuh-thin,’” marliemagill added.

"I can always tell an actor is English playing an American when they say ‘anything.’ English people always say it like ‘enny-thin,’” mkmason wrote.



What is the cot-caught merger?

One commenter noted that the problem goes back to the cot-caught merger, when Americans in the western US and Canadians began to merge different sounds into one. People on the East Coast and in Britain pronounce them as different sounds.

“Depending on where you live, you might be thinking one of two things right now: Of course, ‘cot’ and ‘caught’ sound exactly the same! or There’s no way that ‘cot’ and ‘caught’ sound the same!” Laura McGrath writes at DoYouReadMe. “As a result, although the different spellings remain, the vowel sounds in the words cot/caught, nod/gnawed, stock/stalk are identical for some English speakers and not for others.”

American actors owe Townsend a debt of gratitude for pointing out the one thing that even the best can’t seem to get right. He should also give the commenters a tip of the cap for sharing the big word that British people have trouble with when doing an American accent. Now, if we could just get through to Ewan McGregor and tell him that even though he is fantastic in so many films, his American accent still needs a lot of work.

This article originally appeared last year.

More neighbor interactions like this, please.

Unless you’re living on some vast acreage in the middle of nowhere, you’re probably going to interact with a neighbor or two. That goes double for the 44 million Americans who are apartment dwellers. And of course, not all of these interactions will be pleasant. There’s gonna be times when we, or our neighbor, don’t exactly take others’ boundaries into consideration. These moments of conflict can—and let’s face it, often do—turn into ugly, drawn out rivalries unnecessarily.

Luckily, in this case, the opposite happened. A woman recently shared online how she “had to get out of bed” at 12:30 am to ask her neighbor, who apparently had been watching Super Bowl recaps, to “turn it down.” Not only did the neighbor not get defensive about this request, he left a pretty sweet apology gift outside her door the next morning.

Along with a bottle of California Roots wine, the neighbor left a note, which read:

“Good Morning,

I got too carried away watching recaps from the Superbowl, and I didn’t realize how loud my TV was. I’m so sorry for not being considerate with the volume.”

Okay, amazing. This person took accountability and acknowledged how their actions affected someone else. Pretty stellar apology already, but he took it one step further to really make his neighbor feel heard and thought of, and leave some good vibes.

His note continued:

“In positive news, the cookies ya’ll made for Christmas were amazing! Please allow me to return the favor. -1723.”

Seems like the neighbor made the right call, since the OP would later write, “It's good wine! Never had this brand before, but I definitely recommend it.”

All in all, people were really impressed with how both of them handled the situation. One person congratulated them “for “spontaneously demonstrating how to be an adult. This is how all interactions should be, with each taking responsibility and no one getting butt-hurt that they were having their rights curtailed.” Another echoed,, “Awesome! And a classy reply!”

Here are a few other honorable mentions:

"This is how you neighbor.”

“So good to know that there are still decent people out there.”

“More of this is needed in the world.”

“Wouldn't it be great if everyone was more like this? I miss civilized society, I didn't realize people were still this considerate these days.”

What makes a good apology?

Do all apologies, neighbor oriented or otherwise, need to include a gift of some sort? Of course not. However, there are some key ingredients needed. Six, or six and a half(ish), to be exact, according to Marjorie Ingall and Susan McCarthy, the authors of the book Sorry, Sorry, Sorry: The Case for Good Apologies.

Those six (and a half) components, listed in order or “importance” are:

  • Actually using the words “I’m sorry” or “I apologize.”
  • Specifying the transgression you’re apologizing for.
  • Showing you understand why your actions were harmful and hurtful, as well as what effect it had on the other person.
  • Offering an explanation if needed, while avoiding making excuses
  • Expressing what you are doing to ensure this situation won’t happen again.
  • Offering to fix what’s broken — be it with physically damaged time (replacing a broken vase), or emotional damage (attending a loved one’s event)
  • Bonus ingredient—listening to the experience of the person who was wronged.

This neighbor clearly had many, if not most, of these elements covered in his letter, which not only resolved the issue, but provided an opportunity for connection between himself and his neighbor. This is the opportunity we miss out on in refusing to apologize, or offering an insincere apology. Perhaps by swallowing our pride (in moments where it’s appropriate, obviously) we, in turn, invite the gift of connection in. Suddenly “sorry” doesn't feel so scary to say.

@cosmo_andtheoddparents/TikTok

He wuvs his vet.

Not every dog might jump with joy after seeing their vet out in public. But for Cosmo the Golden Retriever, it was practically Christmas all over again when he spotted his own vet, Dr. Jones, at a brewery.

In an adorable clip posted to TikTok, we see Cosmo in pure, unadulterated bliss as he snuggles with an equally happy Dr. Jones, who, considering he’s still in his scrubs, might have just gotten out of work to grab a quick pint.

Watch:

Ugh, the cuteness is too much to handle! People in the comments could barely contain their secondhand joy.

“He looked over like, “Mom, do you see who this is?” one person wrote, while another said, “What in the Hallmark movie? Adorable!!”

One person even joked, “Did we all check the vet’s hand for a wedding ring? (Said as a married woman. Looking out for you all, or something.)”

According to Hannah Dweikat, Cosmo’s owner, the two actually share quite a history. She tells Upworthy that when Cosmo was but a wee pup, he “gave a scare” after eating a Sago Palm seed, which are highly toxic to dogs, from a plant in their backyard, which of course resulted in him being rushed to the animal hospital and staying there over the weekend.

While that’s every pet owner’s worst nightmare, and certainly a scary situation for the poor fur baby, Dweikat says that “the calm and patient demeanor” of Dr. Jones and his staff put Cosmo at ease. And because of this, “Cosmo has always loved going to see his friends—especially because they give him lots of treats and snuggles.”

Cosmo and Dr. Jones’ buddyship has also blossomed thanks to proximity, as Dweikat only lives down the street from the clinic. “Which means we get to see Dr. Jones and his staff out in public at times and Cosmo takes every chance he can get to say hi,” she explains. This time, however, she was able to capture it all on video. Yay for us!

What makes a good vet?

While not every vet, however gifted, will be able to elicit this type of reaction from their patients, having a calming presence like Dr. Jones is certainly a good sign for pet owners to be on the lookout for when shopping around for their own vet. But that’s not the only quality a good vet needs. According to Saint Matthews University, a vet also needs to have high stamina (both physically and mentally), as well as an ability to tolerate unpleasant situations (you can’t faint at the sight of blood or vomit), a high level of emotional intelligence (maybe all doctors should possess this skill, but especially those who work with animals), adaptability, a sense of enthusiasm, and finally, excellent communication skills.

Dr. Jones seems to have these attributes in spades, and his patients clearly love him for it. None so much as Cosmo, obviously.

By the way, if you’re in need of even more content featuring this precious pup, you can follow Cosmo on both TikTok and Instagram.

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The longer I'm alive, it seems the more people's names that I have to remember. With two kids in school, sports, and other activities, I find myself trying to keep track of dozens of different friends, teammates, siblings, coaches, teachers, and of course, parents. It makes my brain hurt! Lately I've had half a mind to start a spreadsheet so I can start remembering Who's Who.

In order for that to work, I've got to find a way to stop people's names leaving my head immediately after I'm introduced. I know I'm not the only one who does this. It's like people say their name and it just zips right into one ear and out the other! And for that, I went looking for tips when I stumbled upon a good one from a unique sort of expert.

Derren Brown is one of the most famous mentalists in the world, so he knows a thing or two about people. Mentalists are a special breed of magician that focus on tricks and illusions of the mind.

They do things like hynopsis, mind-reading, and impossible predictions. There's trickery, involved, of course; but mentalists are also masters at reading people and have to employ advanced memory techniques to keep track of information they learn during their shows.

In an interview with Big Think, Brown revealed some of his favorite memory hacks; including his 'party trick' to never forget a person's name.

Giphy

The secret is to create a link between the part of your brain that stores information like names, and the visual part of your brain that is more easily accessed.

"You find a link between the person's name and something about their appearance, what they're wearing, their face, their hair, something," Brown says. "You find a link with something that they're wearing so if they're called Mike and they've got big black hair you think, 'Oh that's like a microphone' so I can imagine like a big microphone walking around or if they've got a stripy T-shirt on you imagine a microphone with those stripes going around it.

"And it's the same process later on in the evening you see them, you look at the stripes and you go, 'Oh that's Mike. Oh yeah that's Mike. The hair, why am I thinking the hair is like a big microphone? Oh yes, of course, they're called Mike.'"

Microphone Mike! Any sort of alliteration based on a physical characteristic will work. Stripey Steve, Tall Tim, Green Gene. The more interesting and unique, the better you'll remember.

There is one catch with the technique: You have to actually listen and pay attention when someone tells you their name!

"So, you do have to listen that's the first thing when they say the name," Brown says. "Normally the very moment where someone is giving you their name you're just caught up in a whole lot of social anxiety anyways you don't even hear it, so you have to listen."

Using someone's name when you talk to them has tons of benefits. It conveys respect, friendliness, and intimacy. When you're on the receiving end and someone you've just met uses your name, it just feels good! It feels like it matters to them that they met you.

"And then at the end [of the party] you get to go around and say goodbye to everybody by name and everyone thinks you're very charming and clever," Brown quips.

Listen to the entire, fascinating interview here.

- YouTubewww.youtube.com

Brown's name-remembering technique is tangential to an ancient philosophy called the "Method of loci".

The method involves attaching things to be remembered (numbers, tasks, facts) to specific places that are easy to visualize in your head. Imagine taking a brain-walk down the street you live on and all the objects or places you might see there. The mailbox, the gnarled tree, the rusty fire hydrant. This memory method asks you to visually associate one thing you want to remember with each item or location. The more strange and visual the image you can create, the better! Brown uses the example of trying to shove a sparkling-clean shirt into his mailbox, reminding him to do his drycleaning.

When you need to recall the item, you just take a little walk in your head down the street.

(Did you know that there's a World Championship of Memory? Most of the best competitors use a version of this technique.)

Giphy

The name hack isn't so dissimilar. You're attaching an intangible, abstract thing (a name) to a specific visual image you can see in your head and even in the real world. But that's just one way of getting better at remembering names! There are all kinds of tips, hacks, and methods you can try.

Some people swear by repeating the name immediately after hearing it. "Hi, my name is Jake." "Hi, Jake, nice to meet you!" (Just don't say someone's name too frequently or you risk coming off a bit slimy.)

Others use a technique similar to Brown's loci idea, but instead of a visual, you lean on things that are already deeply engrained in your memory, like rhymes or free-association. or even celebrities. Mary - had a little lamb. Jake - the Snake. Daisy - flowers. Tom - Cruise.

Another trick (that I've definitely used before) if you do forget someone's name? Introduce them to someone you know! "Hey, this is my wife, Sarah." The person was almost always introduce themselves using their own name, and then you get a second chance at remembering it.

A lot of the best advice really comes down to being intentional about remembering when you're introduced to a new person. Whatever mental gymnastics you choose to do with the name, the mere fact that you're thinking about it with such focus immediately after is a big part of why these 'tricks' help names stick.

It feels really good when someone cares enough to remember your name, so it's definitely worth putting in a little effort of trying to instill that feeling in others.

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Propaganda exposed in 1948 film shown to highs schoolers

Propaganda is a word we often hear thrown around when someone says something we don't agree with. It doesn't matter if what's being said is factually true or not. The word has been so overused that people may not recognize actual propaganda when they see it. Americans aren't well versed in recognizing propaganda outside of the brief disclaimer that other countries used propaganda during wartime.

There's not much of a deep dive on the topic in schools but at one point in history, it was completely normal for high schoolers to be taught how to spot propaganda. In the 40s, juniors and seniors in high school were required to learn about how propaganda mixes language and images to persuade people to believe one thing over another even if it wasn't true. The goal for propaganda was to get people emotionally invested in whatever was being pushed so they'd be more likely to trust what they were hearing.

America was so invested in teaching about the pitfalls of propaganda that they put together a video explaining different ways to recognize it. This was designed to come in handy for the deluge of information coming out about WWII at the time and eventually the Cold War. People needed to be able to critically pick apart what they were reading, seeing and hearing so they could best decipher the truth.

Oak Ridge High School Library | Free Photo - rawpixelwww.rawpixel.com

While America is not currently at war, learning to decipher propaganda is still relevant today, especially given how quickly information moves nowadays. In the 1948 film sold to high schools across the country, an older man shares with a high school boy ways to identify propaganda by first listing some of the techniques.

The techniques of propaganda listed are glittering generalities, transfer, name-calling, card-stacking, testimonial, plain folks, and bandwagon. They then go through each technique to breakdown what they look like in practice. Many of the techniques listed may be easily identifiable in modern American politics and advertisements.

grayscale photography of children sitting inside room Photo by Austrian National Library on Unsplash

Examples given for glittering generalities are "good government" and "real American" used in different campaigns. But the faux politician asks the boy what is "good government" and is it the same as what the mayor considers to be "good government." This gets the young man's wheels turning. In his example for card-stacking he plays a recording where the mayoral candidate blames a water issue on the current mayor.

"That's what we call card-stacking. Cooper was mayor when the pumping station broke down but it was the man in office before him who allowed it to get into such a rundown condition and it finally gave way before he could get anything done," the man explains.

File:Oliver twist.gif - Wikimedia Commonscommons.wikimedia.org

The boy then clarifies the information he is hearing, "and card-stacking is choosing some facts and leaving out others and arranging them to suit your purpose."

Once the teen understands some of the basic propaganda techniques, he and the man take another look at a campaign film they've previously watched, allowing the boy a chance to identify the types of propaganda techniques used.

"You'll find that the purpose of most propaganda is to persuade people to believe something, to do something or to buy something," the man says before later adding, "whenever you're tracking down propaganda, get as many different points of view as you can."

Gathering as much factual information as you can from multiple different points of view and different sources is important for any sort of research, but it's especially important when the goal is to sell you something or win your vote. Showing a film like this one in high school may be helpful in ensuring people continue to be able to recognize the persuasive techniques used in political and marketing ads to encourage critical thinking and informed decision-making.

"I think I understand," the boy says. "To know whether propaganda is good or not, whether it's true or not, I should know the purpose, recognize the technique, get the facts and judge the purpose and technique by the facts."